PODS® Reviews
Very little was user-friendly about PODs customer experience from chatting with support, to phone conversations to make a simple adjustment to the scheduling, to the website itself. The most efficient part were the very capable drivers both for drop-off, pickup to transport, and drop-off again for unloading. That part of the process was seamless. The poor customer service and the unknowledgeable staff on the phone and online left a bad taste in our mouth for the price tag and we will not recommend their service to others.
we have used pods twice now for long distance moves there great on time and get you things to you without delay and in perfect condition. we have used movers before and sall items were broken and things were stolon and we waited 2 weks longer for deliverery then told. will use pods agian we highly recomend them.
PODS made moving out of NYC much easier than I had anticipated. I decided to go with "City Service" (a service often provided in metro cities) which assigns a dedicated driver that delivers the PODS container, stays with the container (remains on the truck) and operates the lift so that the movers can access the container to load. Although City service was an additional cost (~$645 included in the transportation cost for this review) it was well worth it to make sure that the move was efficient and smoothest possible especially in a congested city like NYC. I'm not planning to make a cross-country move again anytime soon, but if I do I'm definitely using PODS again.
This is my second time using PODS. The first time I used them they stored my belongings for nearly 2 years. When I was ready to settle into a home they delivered the POD and everything inside was just as it was when it was placed in the POD 2 years prior. I am looking for a new place to call home and they will be storing my belongings again until I find my new place. I trust them to take care of my stuff.