Marginal - but did the job.

Transport personnel who delivered our POD in PA for loading and delivered in Portsmouth NH on agreed upon date for unloading were very experienced and efficient in the process. We appreciate this service very much. It was our first time moving with a POD and we will recommend to others as a convenient moving experience. It is also more economical for the POD rental and pro movers to unload than a traditional moving company. Thank you for this service.

Everything was good until it came time to redeliver the POD. It had to be rescheduled because the driver couldn't find a place to drop it and I wasn't here yet since I moved across the country. It was delivered a week later and not scheduled to be picked up 3 weeks after that. That was very inconvenient as I live in an apartment complex and the office was asking when it was going to be removed because other tenants needed the spots. I kept trying to have it picked up earlier but they wouldn't budge.

98.5% of what we shipped north fit in the 16" POD

Everything planned went on schedule. Could not ask for better service.

Delivery and placement was perfect. The move, as well. Container was clean and ready.

Showed up on time, clean container, picked up at desired time.

I loved our experience with PODS. It was so convenient to have the POD dropped off directly at our house to pack all of our belongings in. We had about two weeks of transitional living and so they stored out POD until we needed it and dropped it at our new house!

Prompt and easy drop off and pickup of container. Great customer service over the phone during planning.

It was the right size, even a little big. Delivery was way later than the estimated time, but it got there on the day it was promised.

I'm so glad that I went with Pod's, they were on time and made my move from California to Florida much less stressful..

On time and they knew exactly how large a container I needed.

Easy and effective service.

The PODS specialist severely underestimated my space needs. i had to leave behind furniture including some antiques I have had for dozens of years. I also had NO room for any yard furniture, tools or outdoor garden décor. I was very stressed leaving so many treasured items behind.

First time using PODS and it was a great experience.

Overall, not a bad experience. I paid my $4k+ fee for my Pod but didn't realize there was an online agreement that I had to accept and approve even though I had already paid for two of the three payments for service. You get so many emails from Pods.com about various additional services, supplies, etc., that they provide that I didn't realize I needed to approve this agreement. Because I wasn't aware of it, my Pod will take at least an additional week to get to me. Not too happy about that. It would've been great had they told me on the phone when I booked that I needed to look out for that specific email. But, aside from that, the people on the phone were, for the most part, great and helpful. The driver who delivered the Pod initially was brusque and curt and acted like he was doing me a favor. Given that he was the first person from Pods that I met in person, it wasn't a positive reflection on the company. On the other hand, the guy who picked it up once it was loaded couldn't have been nicer. Props to him. Overall, if I didn't have to wait an entire additional week for my Pod to show up, I'd be happier overall with the process, etc.

Wonderful service. Delivered on time and picked up on time.

The first PODS container arrived damaged, the movers out of Pittsburgh brought it to our attention. The nearest PODS did everything possible to exchange it out in a timely manner. We primarily only moved 80 boxes, most of them large. We moved a few accessory glass items, cabinet and tables. Everything arrived without damage. we wrapped everything ourselves.

In many ways PODS was great but due to one ongoing issue I cannot provide a review at this time. The “average” rating I gave them will change depending on the outcome. That’s fair.

Always on time to meet my schedule!

The POD delivery and pick up were seamless. The drivers were communicative. The three stars are for the SIZE of the POD. When I ordered the POD, I went through everything I'd need to store with the agent. She said that, based on everything I have, I'd have plenty of room, with room to spare for 40+ boxes if I went with the smallest, 8' POD. HOWEVER, I did NOT have enough room for everything and several pieces of furniture did not fit. I had to scramble to figure out alternative transportation and storage for my remaining items. My movers said this happens with PODS often. Disappointed I didn't go with the next size up.

Parked it where it needed to be, picked it up. Great communication.

At every turn they did what they said the'd do and did it well.

Arrived when they said they would arrive and placed the containers just where I wanted them.

PODS just didn't have enough delivery/pick up times. I wouldn't use them again.

All the drivers were on time and great on their part.

Drop off was within the scheduled timeframe and pickup as well. Would recommend this service!

Up to the point of getting the empty Pod picked up. I'm going to be stuck with it for like 2 weeks filling my driveway.

Units were delivered on time and were picked up on time as agreed.

Every thing done as promised.

PODS was very prompt and delivered and picked up exactly as requested.

Worked well and everything arrived on time and in good shape.

PODS did everything we requested and were just super to work with from day one through the complete move.

I did not understand how effectively they could locate the container exactly where I wanted it. They delivered early in the window they provided the day before and they picked it up early in the window they provided. Both drivers were fantastic.

One time delivery and pickup

Chris did a great job delivering and picking up PODS containers.

The storage Pod was delivered on time. The driver was very helpful and skillful in placing the Pod in the right location in the driveway.

Used Pods for a cross-country move and everything arrived safe and sound as scheduled. Had constraints at the destination with how long container could be left in the loading dock of new apartment and the local center provided same day dropoff and pickup.

Very little was user-friendly about PODs customer experience from chatting with support, to phone conversations to make a simple adjustment to the scheduling, to the website itself. The most efficient part were the very capable drivers both for drop-off, pickup to transport, and drop-off again for unloading. That part of the process was seamless. The poor customer service and the unknowledgeable staff on the phone and online left a bad taste in our mouth for the price tag and we will not recommend their service to others.

They’ve only picked up so far, but the driver was on time, professional and very personable. All customer service agents I’ve dealt with so far have been wonderful as well.

Very satisfied with the service.

Very amazing transport company

I have used PODS several time and they have always arrived on time to deliver a POD for loading, pick up, and re-delivery. I was able to schedule the PODS to easily meet my require schedule for moving to another state. I would definitely recommend them and would use them again.

They were good. my only complaint is I was undersold on the number of PODS I would need for my size house. When I went back to order another POD they were completely booked for my time frame leaving me to have to scramble to find an alternative moving company.

This was the best experience. Matt was the best and made sure we had the POD dropped and picked up timely. Great communicator !!!

On time. Absolutely no hassles.

I expressed concern over condition off second POD , much older than first, was assured that I had nothing to worry about...floor was busted out when delivered...many items damaged including new leather reclining sofa...

Great!!! Everything made it!! Was shocked that nothing broke.