PODS® Reviews
PODS service was super convenient. There were some issues with tracking dates on via the website, a longer than expected transport time. However, the staff I interacted with on the phone were all perfectly helpful and understood my needs. Would use again, assuming that the pricing right now is only a COVID-related surge rate. Not quite sure it's worth THAT much.
Friendly drivers willing to accommodate locations of dropping off container. Customer support was helpful but wish we would've had more time to load the container. 3 days to pack up all of your belongings and get into the POD wasn't long enough and thought 16 days of travel time from Michigan to Florida seemed excessive.
I have used PODS for all of my moves in the past five years. I have never had a problem with them until this time. I had a ton of damage to my belongings. I was very disappointed, even the POD on the outside had serious damage, I don't know what happened but it wasn't good. I still gave them a good rating as in the past they have been excellent and the guy who delivered my pods were friendly, and very quick.
Using PODS was the best decision I made for my move from California to South Carolina. Everyone I spoke with was pleasant, helpful and fun, and they did everything they could to accommodate everything I needed. Nothing was broken. The PODS were delivered on time. It was a big move, made easier with the assistance of PODS and their representatives. I would definitely recommend them to anyone. Thank you so very much!!
This is the second time we have used PODS and we have been very pleased with their service. The first time we had no need to put the POD into storage but this time we did. There was some confusion on my part with regard to when they were to move it from storage in Florida to New Jersey and I had assumed that it had been moved but that wasn't the case and because of that when I called to have it delivered to our new home I wasn't able to get it delivered when I had wanted it. Although I totally accept responsibility for the mistake, I feel that it would be helpful if they explain the process a little more clearly. My biggest concern was that because of the delay the POD was scheduled to be picked up on the 23rd, which was the day I was to be charged for another month's rental. I am happy to say that they did cancel the charge. The other issue we had was that the keys to the lock we purchased from them didn't open it! They had to send someone out to cut the lock.
Some good, some not so much. PODS need a flat driveway left to right; ours was slightly sloped to the side, so they had to park the POD in the street and that requires permits. Be cautious. Also, an 8' x 8' container is really 7' 10" or 11". Oops. The containers also vary in what sort of flooring they have, whether there are tie-down rings in the container or not, etc. They're much more flexible about when they can take away a POD than when they can being one; plan well ahead! But overall, being able to pack things into (and then unpack out of) two large containers over several days was worthwhile. And the PODzilla machine is fun to watch.
My pod was supposed to be delivered on 12/17; however, due to weather they sent me an email that they would reschedule. Fortunately, I actually checked my email otherwise, I would not have known. I believe, that they should call the client and let them know that their order has been rescheduled. They should either make a phone call or at the very least sent a text and ask when a convenient date would be to reschedule.
Everything went really smoothly with PODS. The pod looked exactly the same inside when it arrived as when it was packed and our items were all in good shape. All of the appointment times were kept as expected, the container was in good shape, and the drivers were friendly. Also watching the pod loading machine is fun. The other container companies I talked to were either booked, more expensive, or slower.
On time and ready to work upon arrival, these two gentleman worked flat out emptying a 16' POD in less than 60 minutes. This included carrying an adjustable king size bed down to the basement apartment and setting it up (as well as the triple bureau & mirror). Carrying a 300 pound elliptical exercise machine upstairs and through two tight corners into the room. They never took a break, and documented their move with pictures of heavy/awkward items. They listened carefully as to placement of each box and piece of furniture. Truly amazed at the amount of work they achieved in such a short time. Three words: careful, thorough, energetic. Would hire "BEST MOVERS" again - well worth the price, you definitely get what you pay for with these guys!