would not used pods ever again

It took 2 1/2 weeks to get my pod at my new home and now it's in my driveway (5) day (empty)and they do not have people to pick it up

It was a pretty good deal for the cost. Not having a published phone number to call for current customer questions was confusing. I saw several different numbers on the page.

Great move. Will never use van service companies again. PODS crew was professional and timely. Could not have asked for more.

I've used Hire A Helper a couple of weeks ago and was completely satisfied with their service. I highly recommend rhem. Michael H San Diego, CA

The helpers were very good, I would recommend them

I've used PODS for the second time. I'll keep using PODS if I have to move again.

PODS did a great job and was extremely helpful during our move. The only reason that I did not give them 5 stars was the lack of available times for pick up of the unit. they did their best to accommodate our dates and came close.

PODS was great. On time and would definitely use them again.

Good company to work with, dependable, accurate and the drivers very polite and helpful

Container was dropped off on time and picked up on time.

couldn't deliver to my house 50 miles from the warehouse ! totally off the mark on the ads they show ! Cost us alot of extra $$$$

Timely, thorough and friendly, well trained people.

We had our things in storage at the Pod warehouse for 15 months. When our things were delivered to our new home they were in good order and none the worst for wear!

On time, clean containers. Drivers were very polite and did a great job cleaning up after themselves.

On time. Clean container,. Nothing damaged in move.

Easy but not crazy about the time window inflexibility but it all worked out. Santa Monica has strict street rules.

When I had more stuff than room, they recommended renting a uhaul load it, then drive to the facility, load it and unload into another POD. Both were shipped together to Texas.

I will not use them again.

PODS was great to deal with - they moved our household from Buffalo, NY to Scottsdale, AZ during a pandemic without a hitch. We were kept informed at every step of the way as to what was going on and the cost involved. Highly recommend PODS.

The POD team was great! Checked in every step of the way, with great communication

Our move date changed three times, PODS was easy to deal with and responsive to my requests.

The best movers I have ever used. Pleasant, fast and easy.. I can't say enough good things about James and Jason.

Timely & professional

Good, except had one instance when I paid for delivery but this was not documented so not accomplished and therefore had to be done again and so this delayed the shipping of my container.

Nowhere in PODS paperwork do they tell you that the pickup and delivery dates you schedule with them - even if you do it weeks or months in advance, as they recommend - are ESTIMATED WINDOWS only. We got a call the night before our PODS were scheduled to arrive, after a 2000 mile move, when we already had a crew booked, to tell us they would be delayed for a week. A week!! Not a day or a two. A whole week. The explanation was that they didn't have the euipment or drivers necessary and that they needed 9-11 business days for transit, also not something we were told, neither verbally nor in writing, in the other many phone calls when we booked service and signed contracts. So we had to scramble to cancel the labor crew, and purchase all kinds of things we didn't anticipate in order to camp in an empty house. PODS failure to deliver as contracted messed up many carefully laid plans and work schedules, which were arranged far in advance to accommodate the move dates. But when you challenge PODS (and anyone thinking of hiring them should look at the Better Business Bureau site, and see the long list of complaints about this and their canned responses written in legalese, something I should have done before using their service) they basically pull out their 'clause 27,' which is 'Force Majeure,' typically reserved for things like 'acts of God,' natural disasters, etc. Except that it's really only a matter of their poor management and misleading information. They also issue new documentation about your 'requested change of delivery' to make it look like you requested changes that they make to your delivery schedule without your knowledge and consent beforehand. I would have preferred just knowing up front that the delivery was a window and why it needed to be flexible, not to be told that -because they couldn't manage their logistics - it was essentially an 'act of God' that absolves them from responsibility. I would not recommend anyone using PODS and I'm surprised there hasn't been a class action suit given the number of customer complaints on the BBB site. It cost me over 10,000 dollars to move, and I really should have opted for a full-service company with greater accountability, because in the end the cost in terms of stress and anxiety (not to mention chronic back problems exacerbated by sleeping on the floor) is not calculable.

Easy, friendly, flexible. This was great.

AWESOME for the pricing and ease. Wouldn't use any other company.

The PODS people where so professional. They delivered 2 PODS to my location and the way they set them on the street was nothing but amazing. They are truly professionals at what they do. From the moment I contacted them to the delivery and pick up. I would highly recommend them.

We were told a 3 bedroom house would fit into 2 pods. Despite, telling them that we "have a lot of Stuff" they insisted that it would fit, and it did not.

we've use them in previous moves and were always happy

I am satisfied with their service - that is they deliver a container to store my worldly possessions and then they take it away to store at their place.

Easy to reserve. Easy to use. Spread out payments. Perfect for pandemic conditions.

POD arrived on-time in a clean condition. Driver placed exactly where we wanted.

Scheduling was a mess and it was difficult to get the pods picked up and delivered on the days I wanted them, even when calling a week in advance.

Because of a security gate problem my second pick-up and 3rd & 4th delivery had too be shifted by 7-9 days. I will run out of medications due to the delay,

They dropped off the container promptly & put it exactly where we wanted it.

They were unable to schedule a pick up of my empty pod for 2 full weeks.

Wonderful, and such an easy moving experience. The Pod arrived early and the driver was excellent. The whole experience exceeded my expectation and was under budget.

Arrived early and were had no problem delivering even to a public street location with space reserved

The Crew showed up on time ready to work! They got organized and moved safely and swiftly to unload two containers. They were polite and ask frequently where items were to be placed. They were careful not to damage any furniture. We'd hire them again!!

Arrived on time, and the driver was professional.

Great company to deal with in every way. Efficient, professional and dependable

Delivered on time picked up on time

The container arrived in good shape, and the drivers were professional. Only complaint is that we had no influence over the drop off times. We didn’t receive it until 7PM which limited our options on where to place it.

To date, the POD had been delivered and is sitting on my driveway. We have not yet transported it.

Tracking of container was non-existant. Very disconcerting!

Everything is going well so far