PODS® Reviews
Pod has been a life saver for us. We are retired and couldn't get everything packed and moved in a 2 week period. (the time our house sold) so we requested a Pod so that we could load as it was possible. They delivered when they said. Contacted us before hand so we were caught off guard and someone could be home. We had some furniture that was 150 years old and I was concerned about it being in the Pod but everything was just as we loaded it. Dry and safe. Thanks to MY POD people!!
I dealt with some miserable customer service - which I was not anticipating. My POD delivery window was scheduled for 7:30-10:30 AM. I had paid extra for same day pickup and was promised that I would have the POD for at least 4 hours - which made me a bit concerned when I received an email stating my POD would be picked up between 1:45 and 4:45. I figured that was okay but called to ensure they could come on the later end. When I called, they informed me my pickup window was actually 10:45-1:45 (beginning only 15 minutes after my drop-off window ended, might I remind you). It took us 45 minutes of phone call and contacting multiple regional mangers in order to get the situation worked out. It should have been a simple fix and I should have been given what I was promised in my original agreement and via email without hesitation - that however was not the case. For that reason, I am not the biggest pods promoter at the moment.
Great! We used PODS befote ftom PA to FL. This time we moved local. Sent two PODs to storage until we closed on our home (perfect for a same day, sell & buy, closing). Got 1 POD at new home and sending other to our child’s home with items they are keeping. It will be deliverer on the day they choose! So convenient! No truck needed! Affordable too!
The POD was sturdy and came with clear packing directions and property was safe if done correctly. This is a large company who has ample options and locations but is hard pressed to adapt or respond to issues at the local level which is where the work gets done. Pod was delivered to incorrect location and do to the complexity couldn't get moved for 3 days after their mistake. If you have to deal with your city/street/curb regulations it may be difficult to use this service.
The initial quote & estimate / customer service experience was a challenge, but once that was settled, the rest was great. I'm so glad I did it - they showed up in the windows they said they would, everything went smoothly, and super glad I chose PODS. If you don't know where you're moving yet on the other end, it's a great option. (If I did know, I might have used a mover, to not add that cost on both ends and have to find movers in both locations).
Wow, Choosing a POD was great!. I am storing my furniture long term. The cost of the container was $0. They deliver and pick up for the free. The monthly rental is approx. $250 per month. I was happy to use the POD because it allowed me to have my furniture handled once. I would highly recommend this way of storing your furniture rather than having a moving truck and moving helpers packing and umpacking your belongings. Less chance of something getting damaged.
