PODS® Reviews
Moved with a 7' and 16' POD -- the 7' came through just fine, the 16' was a total mess. I was present when it was dropped off and the deload from the truck was extremely wobbly (much moreso than the 3 other deloads I've seen) and likely resulted in the movement of some of our belongings. We have multiple chairs that have small areas of damage as a result. I do think the POD was packed very tightly, but honestly with that much motion in the deload process, I'm not surprised things moved as much as they did.
We didn't move anywhere, but we used PODS for temporary storage at our home. The POD was not delivered on the scheduled day, but PODS computer showed that it had been delivered. We called customer service, & they had no way to resolve the issue except to send emails. They had no way to contact the local warehouse & find out when or if a POD would actually be delivered. We called at least 5 times, and none of the representatives would forward us to a manager. It was a horrible experience. The only reason I do not give one star is because the final representative we talked to actually took the problem seriously. The POD was delivered the next morning, but -- because of the frustration with the customer service -- I would never recommend PODS.
The delivery and pick up work that was done was excellent. My only problem was that they were not able to deliver the containers quickly enough ( I was told that only 7 business days were needed to deliver for my move, but because it was the "busy" season, it was closer to 14 days). This resulted in having to pay for an extra month.
The Pods move worked very well. Drop off and pick up both done in a timely manner. The down side to a Pod is that not all apartment complexes can accommodate the parking of a Pod near the loading/service areas because they are left overnight. Our Pod was very far away from service elevator which required us to rent a pickup truck to move our belongings from the Pod to the elevator. More money and more time consuming.
