PODS® Reviews
Called before arrival. Respectful of our property and Pod placement. On time. Very polite and accommodating. However, calculating how many containers we needed was incorrect. The questions asked to begin the process was not complete enough to calculate how many PODS would be needed. The day of moving I had to quickly get a UNITS to complete our move and then pay more to have a POD come and transfer items from the UNITS to another POD. Your questions to determine how many PODS I would need should be reviewed and more detailed. It caused stress for sure the day of our move.
We were pleased with our PODS experience. We actually rented 2 PODS. When making the reservation, I explained my plan and was told it was actually cheaper to pay the rent for 1 month than to have it transferred from 1 place to the other place. It actually worked out better too to have them hold the PODS a couple of days.
PODs has been terrific to work with. Our moving date continued to be changed due to the changing dates of closing of the sale of our home. PODs always helped to quickly update my needs. PODs kept us updated with drop off times and pick up times. The PODs were clean and neat upon arrival. The tutorials on line were very helpful. And we so appreciated their recommendation of loaders. We look forward to them completing the job by transporting our two PODs out west.
This was our first experience using PODS - we packed a large and a small ourselves - the company was great helping us with a last minute pickup scheduling issue. The PODS were stored for 4 months in the Nashua facility. The PODS were delivered when expected - the phone calls updating you with arrival times are extremely helpful. The PODS were picked up in a timely manner. The entire process was extremely smooth.
Overall, we were very pleased with our PODS experience. We didn’t need the container for a whole month but that’s the least amount of time you can rent it for. For initial delivery and pickup in Nashville the drivers called me when they were on their way. The drivers for redelivery and final pickup in Tacoma did not call, and it would have helped me if they had. New apartment complex has no assigned parking nor loading zone, so I ended up sitting in my car, taking up three spaces, for four hours waiting for container delivery. When the delivery window passed and I hadn’t received a call, I spent 20 minutes on the phone with a helpful rep who could eventually confirm that the driver was on his way. Two days later the truck arrived for pickup just as I was starting to sweep out the container. So again, a call while en route would have been nice. But all drivers on both ends of the move were totally professional and courteous otherwise. Belongings shifted a bit in the container but remained dry.
Great company to work with. Very professional people both on the phone and the four different drivers we felt with. Great concept with the storage pods. We had them stored four three month before being delivered to our new house. Everything was as advertised, no damage and delivered on our schedule. Total cost was around $3000 for storage pick up and delivery. Would highly recommend PODS to any body needing moving help.
All in all an average experience, at only a slightly above average price. The POD came to my home in Mississippi. It was fun watching the driver maneuver, 1st the truck (in a residential street with several inconveniently placed cars) then the container in it's rig lower it, in the exact place I required it. The same driver returned to pick it up, with the same hazards as the drop off, doing as good a job. I remained in the house for several weeks, before calling to have them ship it to my new city. I had to pick up a few things to make the few days between my renting a temp. apartment and their delivery possible. The POD was set out and available at the warehouse. I with a little welcome help got my items, relocked it and went home., The delivery was considerably easier. The voice mail hell in between was your typical maze of press this #, then this #, then the wrong #, then go back, before you finally got to a human being and things got a little easier, most of the time. Every now and then there was (usually a guy) having a bad day at the same time you were stressed having gone through voice mail hell. For the most part the person on the other side was great. Again, all in all an average experience, at only a slightly above average price. My other problem with PODS is with their recommended company, helping hands. The company I used in Phoenix did a good job, but the one I used in Mississippi wasn't near as good .They did an OK job, but didn't have all the tools or equipment they needed, rushed to finish and put some items that were to be unloaded 1st in the back and others that were to be unloaded later up front.
PODS is a convenient and not-too-expensive way to move across the country if you don't mind being without your stuff for a couple of weeks. We liked that we could take as long as we wanted to load and unload the container. Their call center is well-run and I never had any problems scheduling the various parts of the move. The container delivery guy at our new address did an amazing job navigating a narrow one-way street to put our container right in front of our apartment. I would definitely use PODS again.
Dispatch and the drivers don't seem to communicate. We were told we'd get a call 1/2 hour before the driver arrived. Each time, drop off and pick up, we're called as the driver is 5 minutes away, approaching the destination, or at the location waiting for access. Nothing like a last minute scramble to rush out to meet someone. I even called the customer service department to emphasize that I wanted to be called with advance notice of arrival. So much for that. I'll be exploring alternatives next time.
Being able to pack up my home at my own pace definitely made my move less stressful! Container arrived on time in good condition; it was easy to load and organized. Container was picked up and shipped on time, and arrived at my new home as specified. There was minimal shifting of my belongings during loading, unloading, and transit and everything arrived in one piece.