PODS® Reviews
PODS was supposed to delivery my container on a Friday. I had scheduling a loading service for Saturday morning. The POD didn't arrive - apparently the driver didn't drop off my POD and 2 others. But PODS made my container a priority in the morning and it was able to get there before the loading services company.
Worst experience we've ever had with a company. Hours on the phone with customer service. At one point they didn't know where the POD was. They missed a delivery date because someone at the local office didn't get the correct permits, after assuring us that they had. The corporate office told us all sorts of conflicting information on how to correct. No one would call us back when they said they were checking on something and would be back in touch. Definitely, definitely do not recommend.
Pod container is great just need to tell them specifically where you need it dropped only problem was dropping 3 ft in front of my garage door with opening of the pod facing the garage door made it a little difficult for movers. Called and they were going to come replace it for a fee and was going to transfer to see if I could get a waive on the fee of 139.00 to come back to move it but they couldn’t come till the following mon and movers were coming the night after the drop so told them it wouldn’t of made a difference being the movers would be here 3 days before they could come move it.
We had a great experience overall. The only reason I'm not giving a five is there was a rather large change from wrote to actual cost. The pods came to both locations on time and with very friendly drivers. Pod held most of or stuff we were moving from a 2 bedroom townhome. A couple boxes shifted but nothing broke. Would recommend for a long distance move.
Excellent service, on time delivery, extremely courteous driver. The driver called multiple times to keep me informed, including when he got stuck in traffic. Once he arrived, he was very helpful and parked the truck in an excellent unloading spot. Very very helpful. Thank you! Would use PODS again in a heartbeat.
This is for PODS and really only the delivery and the pick up of the POD will be covered here. An hour later then their chosen 3 hour window for the delivery (between 9 and noon and they showed up at 1 PM) and then an hour and a half late for the pickup of the POD. Plus they had a failure of some sort on the frame that picks up the POD and dumped a gallon of greasy hydraulic fluid in the street in front of the house I'm hoping to sell. Looks really bad. I know it was an accident but being late twice and the spill cost them 3 stars in my book.