PODS® Reviews
My rep, Jennifer, was outstanding and truly a pleasure to work with. As it turned out, I needed her help more than I expected. I'm giving them four stars because their I used three Pods for this move and the online application wouldn't allow me to update my pick-up dates, which caused some issues, so thank you, Jennifer, for the extra effort to make this move a success. Using Pods allowed us to stagger the move instead of going "big bang," which definitely saved us money. The drivers were prompt and courteous, always calling ahead to let us know they were on their way.
I had an issue with the pods showing up on time. When I set up the pods for delivery I told them the driveway was small and they reviewed the specs and said it would hold both pods. I called them to check again two days before the piods where delivered and they said should be no problem. When the driver dropped the first pod he had called and said they both would not fit. That I would have to call pod to set up another delivery. He said he would do a swap but but i had to call pods. I did call pods and they said they would set that up for 12:00 noon and they wuld get back to me to confirm. I never got a call back and when called them the next day she said it is done and they would show up to do a swap. I followed up with the driver and he said I was not on his schedule and that he was sent to another location. I hired workers for the day and he did show up an hour and half later then i was promissed. I had to pay an additional $150.00 to keep the movers.
The size (largest) of my POD was perfect. It was clean and neat. Each time I called them, I was connected immediately with a knowledgable customer service employee. They were timely and caused me to have a worry-free moving experience. I chose them first of all because of reasonable price, but even more impressive was the customer service I would definitely use them again. All their reps spoke clear, excellent English, which is important to a person of my age and with some hearing loss.
My move was reasonably nerve-wracking - cross-country Boston to San Franciso. The whole process of delivering and picking up the POD and then picking it and shipping it to CA went off without a hitch. My possessions were undamaged. The customer service was extremely thorough and professional. No hesitation using them again somewhere down the road.