Guys helped me get my phone that dropped

Returning was great. The trucks were nearly on their last leg. But I am very upset that I didn't get the original size truck I requested.

Returning was great. The trucks were nearly on their last leg. But I am very upset that I didn't get the original size truck I requested.

Budget truck rental cancelled my 26' truck rental the morning of my move, because the other party that was renting the truck needed it longer. After the initial craziness of trying to find another rental company with availability for such a large truck, I went with U-Haul which I should have done from the get go.

Received a new vehicle with low mileage. Very nice

2 bd, plus office and garage

contents for a 2 bd, plus garage

Pick up was great, drop off location a bit rude.

I selected Budget Truck Rental for a long-distance move based on availability and pricing. The size of the truck I reserved would have worked well for my move; however, the main issue was that the reserved truck was not available at the time of pickup and they changed the location from Cincinnati to Dayton without 24 hours notice. This required me to quickly secure an alternative rental on the same day, which created additional stress and increased costs during an already time-sensitive move. Because of this, the transportation option ultimately did not work as planned. While I understand that availability can be affected by factors such as late returns or mechanical issues, having a confirmed reservation not honored significantly impacted my experience. Customer service was responsive, but the resolution process is still ongoing. I would recommend that others have a backup plan in place if using this company, especially for time-sensitive or long-distance moves.

I can't say enough about this location they rock 100% my go to for truck rental from today on

This was not good got there and they did not have the correct truck as requested

The local service was outstanding. They did everything possible and were very proactive to help me. Unfortunately, the equipment was problematic. A 16 footer wasn't returned as expected and I had to use a new truck with a broken ramp. I would have scored a 5 star except for the broken ramp. It made the move more difficult.

Best price compared to others

Very good service. Will rent there again

Good customer service, truck got the job done.

Quick straightforward process to rent our moving truck

Budget is always great, but the fact they partner with hire a helper and porch moving group means I will never use them again.

Needs a better system for availability. The location who did have my truck was great, but after booking and finding out that my first selection would not have the truck I needed - it was not seamless.

Large enough truck for 2 bedrooms and living room.

Truck died, left me stranded for hours. got nitpicky over all the little details returning it. Somehow returned the truck with less miles then it went out with. but they did their best to correct it at the end

Reserved the truck and car carrier 2 months before the move and got there at 9am on pick up day to find they had no truck or car carrier in stock. Had to drive to another location to get the truck then but was told that there was no car carrier available anywhere. 2 stars because they did work to get a mechanic to work on an out of service car carrier and got it fixed up for us before the end of the day, however when we got the carrier hooked up to the truck, we found out that the lights weren't working. We were still in the budget truck rentals parking and had to wait for roadside assistance to come and fix the lights. It was essentially a whole day ordeal just to get the truck and car carrier. This issue seemed to be a big inventory management miss on handling reservations while the site itself did what they could to get us what we needed. However when people are moving great distances, hearing "we don't have a truck or car carrier" is not what you want to hear the day before you are scheduled to move out.

Great truck that could take the mountains.

They did not have the size truck I needed available therefore I had to make multiple trips

The truck was not the newest but it ran the road well during the day and the evening. The only mishap was that the inside Dick light failed to stay on but we were able to complete our task.

They were very difficult to reach and confirm truck. The location for drop off had closed and I had to scramble to find another location. Truck ran great but communication or lack off was very frustrating.

NA just used them to move Budget truck was older but a great value and got us there!!

I used Budget in the past and they were very informative and on time and helpful but this experience in Baltimore was trash. I made the reservation 4 days ahead of time. Upon calling the day before to add a vehicle transport trailer I was told they were "expecting " the truck to arrive that evening or the next day early morning. ??? They said "we do not keep trucks here. They have to be sent" okay? To no avail, I called the pick day to let them know I was running behind and they informed me we do not have your truck. We dont have any. Sent me to customer service with budget. They wanted to call me back when they found something. I was not having it. I held on hold until they gave me a new pick place and to get there and the guy was not going to get me a truck. He eventually caved in and got me a truck. But someone else was going to be disappointed like me. Their whole system is crazy. I needa refund for multiple frustrations ??

Got us there in one piece

I rented a 12' truck with Budget 6 weeks in advance. The day before the move they called and told me they don't actually have that truck available for me. Offered to find a similar one. I called Penske and got what I'm sure was a newer and nicer truck in the size I needed.

The Citadel Mall Charleston Location didn't have enough moving blankets and the truck leaked letting in water when it rained overnight. Thankfully nothing was damaged, but it was stressful.

The price was decent. The truck was beat up, but fully functional. Some of the extra's we ordered were not available on pickup day (only 12 of the 24 moving blankets, no dolly). As such, I reduced the rating one star.

Pick Up in Tennessee and Drop Off in Florida were both Excellent. Truck and car carrier were both in great condition.

cheap and easy pickup and drop off

Easy pick up and excellent communication with them

Staff at meadow wood mall location was very helpful

I would use them again.

Truck had no radio, and no way to charge a phone so I could run GPS on the trip. It was given to me with no windshield washer fluid. Truck was older, and really struggled with hills along the expressway, unable in many cases to maintain even 55 miles an hour.

My transportation experience was seamless. I rented a 16' truck one way, and everything went smoothly from pickup to return. Refueling at Sam’s Club cost about $60, and the drop-off location was just 7 miles from my new place, which made things easy and stress-free. Couldn’t have asked for a better process.

Good price, truck was okay, check out and administration was very smooth. The back up camera wasn't functional and the interior of the cab was pretty dirty, but you don't expect luxury in a rental truck. Still, a little attention to maintenance would make this 5 stars instead of 3.

Damaged a surprising number of items, and I have extra-wide doors. Very much overcharging on travel and labor time

TERRIBLE!! They would not let me rent (I do not drive - I had my state ID and my driver had is license- I do this all the time) and said my driver would have to pay. Then the clerk didn't cancel the reservation even though I specifically asked him to and he said ok and I was charged a NO SHOW fee of $150! Never again!!!!

Great price, though the trucks have certainly seen some wear and tear. The truck I had flashed the change oil light constantly and the cab leaked a substantial amount of rainwater (did not leak into the box where the items were stored though) Customer service was good. This was for a one way move to a different state, so the price was very good in comparison with other companies. I would use again even in spite of some of the minuses.

The truck was great but I reserved moving blankets which I had to have and they did not provide. It was a Sunday so that limited my options. They said it was only a reservation. That really frazzled me and I ended up using every towel and blanket we owned. Now they are all taped up and I hope not ruined!

The truck was not in good working order and was returned. We ended up getting a U Haul truck that was excellent.

Will choose this over Uhaul or anyone else EVERY time. Super helpful and accoimdating

The drop was after hours. Although I filled the tank just minutes before the drop off there was a sign on the Elston site to include the gas receipt with my name on it. A pen was not much of a consideration when I went to drop off the keys. Then a charge was made larger than I expected (expected no additional charges). A rip off in my opinion.

I would advise anyone to check them out as an alternative to UHaul. We got everything we needed at a better total price.

Truck performed well and the 12" panel truck was more than enough for a one bedroom apartment - 7 pines of furniture (disassembled) and 50 or so small/medium boxes.