I had a terrible experience with Budget. I made a reservation for a 26ft truck. A week in advance. I was notified the day before the move. The truck wouldn’t be available. After finally finding me a 16 ft truck. Which was not large enough for my move. It broke down 3 times. I was compensated 150 extra miles. Which I did not need. I think I should have been compensated for this truck period. Or some type of discount. I will never used their trucks again! Kay T Galveston, Tx

Good truck and staff was very helpful in getting it out the door.

THE STRAP ON THE CARGO DOOR BROKE WHEN WE I WAS LETTING THE DOOR DOWN AND CAUSED A FALL AND FRACTURED ARM!!

Van is dirty (trash in the front not thrown out), otherwise it's good

We had ordered a 16 foot truck with ramp. When we went to pick it up a 16 footer was not available and we didn't have the time to wait or travel to another site. Thankfully, they did have another 26 foot at the same price. It would only do 65 mph and I don't know how much more it cost in gas. But it drove well and carried everything we needed. They are on their way to drop off the vehicle now. Hopefully without incident that would change my review.

I felt like they picked the worse truck they had since it was going one way from CT to Florida. We made it safe but the truck had a laundry list of issues.

Good Value, Good Truck Ran Well. I'd do it again

I am a member of Budget Fastbreak and I absolutely love the ease of their rental process. Everyone is always super nice and professional.

Pick and truck itself were fine. Return was not exactly easy though.

I went with Budget for this move since they were the cheapest- I usually do Uhaul. The truck was a lot older and had more miles than the ones I get from Uhaul, and of course doesn't have the lower loading decks. It did the job though, and it was just a little more expensive than I expected because I had to put a few extra miles on it!

Budget truck is a great and affordable price on trucks. I rented a 26 ft moving truck for the 2nd time and it was a great expiernece both times. Thank you Budget.

The truck was clean and it worked. The counter people were nice and helpful.

Very comfortable and super cost effective

Could have a better radio in it.

I ordered a 12' truck. When I arrived they only had 16' trucks, which they gave me for the same price. The only issue is that it cost more money for the gas. (I didn't need the extra space.)

I will always use Budget for my truck rental needs. They never disappoint

The truck was in serious need of repair, even when considering it was just a rental. I have used budget for years and this truck was by far the worst.

Picking up the van went smoothly and quickly. The van had more available room to load our items that we thought it would. Considering that the van did not have 4-wheel or front-wheel drive, it did a fair job getting up our steep, snow-packed mountain road.

had reserved a 12ft truck and got a 16ft truck, while they only charged for the 12ft the 16ft was way more truck then we needed or were prepared to drive in Chicago

Old truck with misaligned wheels, but got the job done.

I have used Budget Truck Rental before and find them to be above average with customer service and truck options. I had a small truck which is easy to drive and load/unload.

Budget provided me a truck with a bad battery that died within one hour. Their roadside assistance was on a 90 minute delay, and I ended going and getting jumper cables to start the truck. This added an extra hour to my move, making it more expensive. The company did not resolve the issue to my satisfaction and did not seem to care about a truck breaking down in the course of a move (with paid movers on site).

Have rented with budget before. Mixed experiences. This time around the 16 foot truck we picked up stalled 6 times just on the way home and then check engine light came on. No way it was running correctly before we picked it up. Move delayed about 5 hours while they brought a new truck (which thankfully they did). Once on the road with the second truck we had a few issues as well: 1) the windshield wiper came almost entirely off during a heavy rainstorm. Had to stop using wipers because the wiper was going to end up on the road and couldn’t pull over as we were in construction with barriers on each side so that was lots of fun. Was able to get out in the pouring rain and get it back attached but I shouldn’t have to be doing that. 2) the truck was rated for 3 people in the front seat - NO FREAKING WAY. The seat tilts forward and there is a large immovable plastic bump out in front of it. Maybe a child could sit there but we moved from Florida to New York with 3 adults and the middle person had to lay down sideways almost the entire time. DO NOT RENT the 16 foot truck and expect 3 adults to fit! 3) the thing rattled, shook and was pretty darn loud. The “quiet cab” sign on the side of the truck was a joke to us by the time we arrived. 4) had to clean the floors out before we loaded, had charcoal and dirt everywhere. The interior was grimy and sticky - used plenty of Clorox wipes before we took off! Good things: truck had plenty of power (although limited to 75MPH electronically which was fine for us), engine ran fine (on the second truck!) company was responsive when we had problems, and return guys were very helpful and friendly.

The clerk at the supposed pickup site was ill, probably with pneumonia! They did not have the truck ready. We had to go clear back across town to pick up the truck just 2.3 miles from my home! The truck had an check engine alarm and the 2nd clerk said it was OK and to go ahead. My big complaint is the maintenance and operation of Budget Truck Rental is terrible and will never use them again. Next time I will use Penske!

I had to go with a 26 ft truck as that was my only option, because the 16 ft was to small and they offered nothing in between.

An hour before we were to pick up truck we get a call that there was mechanical failure with the truck and we would have to go 50 minutes further to pick up the truck. Eric in Pottstown was great and helped us once we got there.

On my way to pick up my truck, I called for directions. The woman says, "I tried to call you. I don't have a truck for you. I have been trying to get one for three weeks." She called me, supposedly, and hour before I was scheduled to pick up my truck! Are you kidding me? She said that all of their trucks were tied up with Fed Ex and UPS with deliveries this time of year. Then why are you booking private rentals? She said that another location would have a truck available at 3pm that day. I had movers coming at 11!! She then said that there were lots of truck at a Uhaul location (a competitor). I said that they were $150 more that Budget which is why I originally went this Budget and she said, "Oh, it won't be that much today" So, I call Uhaul in tears and they were able to help me! Very helpful in not only calming me down, but getting be a better price than budget and the truck for twice as long! THANK YOU UHAUL!

NEVER AGAIN, they were unprofessional, unreliable and didn't service the truck before renting it plus plus the truck broke down on the way to New York

The manager in Staten Island couldn't have been more helpful in assuming the truck was available and on time. He made acquisition effortless.

Truck was great. In good condition and performed well.

Huge truck, not very personable went I picked truck up, upon return the fuel ticker was NOT completely FULL and the representative made us drive a 26 foot truck across the street and put another $20.00 worth of diesel fuel in it.

I reserved Budget Rental Truck two weeks in advance. I received an email stating that my reservation was ready. The day I went to pick up the truck with my mom, I came to the pickup location and there was no truck. I called customer service, and they attempted to locate another truck. After calling back hour after hour, I was told that that I would receive a call early the next morning, the day of my move. I received a call, and was told the nearest truck was two hours away one way in Chicago (I am moving from Milwaukee). There may be another truck closer by later that day. As expected, I was livid as this had been set up weeks ago. I was told that I was to have confirmed the truck rental 48 hours prior to the day of rental. However, not a single email, nor anything during the reservation had stated this. In fine print, it says a truck is not guaranteed. I have never heard of a business model that asks for a reservation, but then does not provide the service. I will never use Budget Rental Truck again, and I will advise anyone I know that is moving to not use this company. I was able to locate a truck from U-Haul, and they had amazing customer service. They found me a truck, and I was able to move. If you require moving and you are doing it yourself, use U-Haul.

Truck was very dirty and smelled like smoke. Windshield wipers could have been replaced, we ran intot a lot of rain and the wind shield wipers were not very effective.

Sent me a confirmation only to find out on day of move that they didn’t have any trucks. The literal worst. No one even tried to contact me. Thank god for U-Haul.

Overall it was fine but there's a reason they are called Budget, their truck was clearly an older one and was nearing the end of its life.

Truck reserved on line 4 weeks ago and confirmed. Upon arrival at the local office we were told there was no truck! Customer service was no help. Luckily we found a replacement at Penske. The truck was bigger but nicer.

After picking up a Budget Truck 6 hours into our trip the check engine light came on and stayed on. There was no heat in the truck and the ashtray was full of cigarette butts. I didn't keep the truck for the full days as it was jerking and I didn't want to be inconvenienced by a break down. When I called their customer service and spoke with a manager I was told that I was merely inconvenienced by the vehicle and because I didn't call and say the engine light was on there was nothing they could do beyond give me $85 back after I had the rental 2 or the 6 days I rented it for. They were a complete joke. I would not recommend them again for any reason-not even a local move. The customer and service is nowhere near their primary focus. Also to put in context the day before I was supposed to pick up this truck I was told it was unavailable and later told it would actually be there.

Penske was very good in their customer service! I wasn't to happy that I dropped the truck off a day earlier and they still charged the same.

The price and service were good.

They didn't have a truck for me on the day of my move, despite having made the reservation weeks in advance. They also didn't inform me there was no truck until 2 hours out from my movers arriving. I'll never use Budget Truck Rental again.

The truck I reserved was not available the evening before my move.I had to scramble to find another truck. Fortunately U-Haul came through. I will never rent from Budget again.

The truck was not available on move day so I had to find another truck. I will never use Budget rental again.

Everything as promised

over all it was a good experience

The price is good. When we pick it up rental truck. It was easy and smooth for us to pick up rental truck. We had trouble with our rental truck. We did paid for roadside assistance and insurance. I called the company on Thursday. I know it is holiday. They told me that they will tried to find someone to fix for us. I got a call from rep inform us that someone will be there in about one and half hour to fix the issues. We waited but never showed up then I have to call rep again about this. They told me that all store is closed and couldn't find someone to send to fix the issue. We waited for one and half that we could leave little early instead of wait for them to come. Next day, We had other issue with tire. They were able to send company to replace the tire without any hassle. I was able to drop off rental truck in other location but they were not open until 9:15 am. I have to wait for about one hour for them to open so I can drop off rental truck. I choosing this because it was good deal price and got discount. I plan to use other company because I have best experience customer service by other company.

Truck was 6 years old with 157,000 miles. Transmission was not good. barely got 10 miles per gallon. Got us to Texas, but climbing hills placed me in a precarious situation with no power compared to others behind me. even the RVs were overtaking me. Also, ordered 24 pads, only had 12.

Truck has a bad leak in the cargo roof causing water damage to items in the cargo area.

Guy in the office helped me find a way to save money with the experience.