They notified me the night before at 8:30pm that they did not have a truck available after the move had been planned and reserved for weeks

OK, LONG WAY TO DROP TRUCK OFF

The truck was ready and performed very well on a long move from South Carolina to Boston, Mass. I received instructions from the receiving company on truck routes, so the return was free of any hassles.

Best value for your money!

When we inquired about the size of the truck we were looking for the lady told us a 16' truck would be the size that we needed. Unfortunately, this was not the case. We ended up needing to rent a 6x12' uHaul trailer because your company doesn't have trailers. When I called your customer service line and explained the situation, that lady that I spoke to was so rude, that I had to hang up on her in order to keep from lashing right back at her. Never once offered to find us a bigger truck. All she had to say was that they (Budget) can't see into our rooms and know exactly what we have in order to tell us the size truck we needed to rent. Ok, then what's the point of running your business? Isn't that what you are there for is to provide customer service, which would include helping someone that has never moved before with the size truck that would hold all of their belongings? I will never use your company again and I do know that we will be moving again in a year or so. uHaul will be my go to company in the future. You definitely get what you pay for! We moved a 2 bedroom but, also informed the lady that helped us that we had a garage and a storage unit so, we would need a bigger truck than the standard 2-3 bedroom sized truck.

Great truck better price!

Old trucks but the staff was courteous and helpful.

Scheduled a 26' truck on July 12, 2019 and upon arrival on July 27, 2019 all that was available was a 16' truck. They took off $180.00 off the price, which was actuall $80.00 cheaper than the actual 16' truck original price.

I rented the Budget Truck to move and was extremely unhappy about the fact that the rental was not at the location I picked to pick it up as I reserved. I spoke with several employees and managers about the status of the Truck and given the run around each time forcing me to find an alternate rental Truck agency. Thank goodness Uhaul had one 26' truck available. Uhaul is a bit more expensive but well worth the struggle. I will never ever use or recommend Budget rental trucks.

The truck I rented was there and waiting, so check in was fairly quick. However, the pads I had reserved were not provided.

I made an online reservation for 26’ truck, one-way, for a period of 4 days. Showed up to the rental facility and told “you should have been called yesterday, we have no trucks here. Your truck is at another location 30 minutes away”. This was only a few hours before our hired movers were showing up to load the truck. Go to the new rental location 30 minutes from original- guess what? We don’t have your reservation for a truck here and no truck available. Call the Budget customer service number and told we can try to find a truck somewhere in the state, we will call you back in a few hours. Called back and told me “we confirmed with the second location you were sent to that they have your truck. Go there.” Well 2 hours ago they didn’t have my truck. I was put on hold and the customer service agent said I just called that location and- no truck. After several hours of runaround, we rented a truck from Uhaul instead. Apparently a reservation made online with a credit card confirmation does not guarantee you will actually get a truck.

Great service and helpful. Good quality truck that was clean and ready for us.

I rented a 16’ truck. The truck was clean in the cab as well as in the back. Reserving the truck, customer service at pick up and drop off and, of course, the 1,095 miles driven went very well! Budget had the best price for what I was looking for (size of truck, hand truck rental, a dozen furniture pads and the full insurance). Would definitely recommend Budget to friends and family!

The local Budget employee (not corporate) contacted me to secure the truck I had requested and arrange for pick up. When I arrived, the computer system was down and they had to handle everything manually. The workers were so patient and respectful to me and the other customers that began piling up as they diligently plowed through the time consuming process. Even though I had requested 2 hand trucks and a dozen blankets and they were only able to secure 1 hand truck with the blankets, they didn't charge me for any of the add-on supplies. These days, most companies would have just apologized but Budget compensated me for my extended time to check in as well as providing me with 1 less hand truck. We made do, but I appreciated their efforts in customer service. I would still recommend and do business with them again. The "other company" could not guarantee a truck would be there at the time I needed it...and when you've spent weeks preparing for a move with packing, buying and selling, closing timing, helpers at each end, moving out of town...it can get tedious getting everything in place for a hectic transition. I"m glad we went with Budget.

Solid truck - little rickety and loud but got the job done

Truck ran well but was kind of beat up. Rear bumper was missing parts and was bashed in. The top of the box had obviously been ‘peel back’ at one time and repaired. But in the end it ran well and got the job done.

Great staff, but truck cab was dirty

I reserved a 16’ truck but at the last moment it wasn’t available so received free upgrade to 24’ truck. Be prepared to answer questions about your insurance including... 1) are you covered for commercial trucks with 6 wheels? 2) what is the max gross weight for which you are covered? 3) what is the max personal liability for such vehicles? 4) what is your deductible for sich vehicles. Honestly, you’ll likely need to call your agent before hand or arrive at the pickup location when your agent is available.

Great deal. AARP member discount really helped. Thank you for your help with my 16't truck and car tow carrier move from Colorado to Arizona!

Easy to drive truck, and a simple reservation process. It got the job done for a fair price.

Great value, easy to drive and the check out and check in process went very smoothly. I actually did not get back until 10 minutes AFTER their scheduled close and they waited for us and checked me in a day early.

Truck was in good condition with exception of drivers door would not unlock from the outside.

The truck I wanted was ready to go when I arrived at the rental location. It was clean, full of gas and turned out to be a good truck.

The truck was dirty when I picked it up in Tampa, FL. I got pulled over by a highway patrol officer because he said the license plate on the truck was not registered to ANY known vehicle and when we looked at the vehicle registration it had expired in Jan 2019. Luckily he did not give me a ticket for these infractions. I told the Budget office in Mesa what had happened and there response was "Oh well" I DO NOT recommend you use Budget Truck Rental for your next move. The word Budget is in there name for a reason!

The folks at Budget were so friendly and helpful. The price was absolutely right and the truck was the perfect size. Handled great on the freeways and I felt very comfortable driving and navigating.

Carlos and Stacy were quick and efficient. I only needed them for a short time - wish there was a 1 hour minimum...

Budget rental was terrible. They called me 15 minutes before I was scheduled to pick up my 26 foot truck that I reserved to inform me they only had a 16 foot truck. They told me I could call around and try to find a 26 foot truck if I wanted. I didn't have time for that. I had movers coming. It was extremely inconvenient and rude. I went to drop it off the next day at another location and no one was in the office at 3:30 in the afternoon on a Tuesday. Such a hassle and no one had any regard for my inconvenience. Would never use Budget again.

Budget Rental called me 5 minutes before my pick up time to tell me they didn't have my truck. They didn't have any alternative solutions for me. The only thing I could do was wait to see if a truck came in over the next hour before they closed. I had paid moving help coming the next morning. Glad I didn't wait for Budget to help me because they ended up canceling my reservation. Luckily, U-Haul has something called Truck Share and we were able to get a truck after hours! So forget about Budget, go with U-Haul.

16 foot "quiet ride cab". Not quiet at all. Reserved and paid for car dolly, but we were forced to pay extra for a car trailer because they were "out" of the dolly we reserved...

Too much money for the condition the truck was in! Steering needs alignment

GREAT TRUCK AND NICE PEOPLE. THE ONLY OSSUE I HAD WAS FINDING THE TRICK, WHICH WAS PARKED ON THE BACKSIDE OF THE SHOPPING CENTER AWAY FROM THEIR OFFICE.

Budget is always great to rent from. We have used them for 3 moves and it is great every time.

Budget always comes thru with inexpensive trucks. This is the 3rd time I have used them and they are excellent every time

The truck we reserved was not there but we were given a bigger truck for the same cost.

I reserved a 16' foot truck with Budget two weeks prior to my move, and 2 days before the move, they call me to cancel the reservation. They had no other options either. I was left hanging, and was quite livid at the service. I was lucky to find a truck with Penske. I expected better service from Budget, as I've used them extensively. But this left a sour taste in my opinion of them.

Good value. 16' truck.

Cargo area of truck was clean but cab was dirty, middle seat was in an awkward position affecting driver's ease of driving and the driver's seat was too low and I needed to sit on a couple of towels, etc. to be able to drive it!

It was easy to schedule the movers from the Budget Truck rental website.

No problem on loading side but there a few locations in northern Ohio to return truck. Employee in North Olmsted a little rude.

ABSOLUTE WORST EXPERIENCE EVER. Truck broke down, customer service was AWFUL, over 3 days while I was waiting, not a single communication from their customer service department, I initiated every call...

I got stuck in DC traffic and the A.C. only worked when the truck was moving over 50 and even then not so much fan power.. so for 5 hours I roasted. Then the rains. Truck cab held up until hour 3 or 4 when I was heading west and the rain was a down pour but I started to feel water dripping from the door seam and saw the passenger door was having the same condition. This lasted thru the night as I drove thru on again off again rains.

Even though I booked with Budget Rental Truck one month in advance and called the week before to confirm my reservation, they canceled the evening before saying they could not locate a truck for us. They called at night so we couldn't find any other local rental agency that was open to call. I called the national number and they said they would call back within the hour and find us another truck. They never called. No follow-up. Left us stranded. I would never use Budget Rental Truck again. Their customer service is awful.

budget introduced hire-a-helper and should monitor their performance. makes budget look bad. don't know final cost of move yet yet, truck still full - return two days late and nobody knows when someone will show up - can't make this up

It was difficult for them to find a truck and tow dolly that worked on their lot. They did not seem very knowledgeable. However they were friendly and tried very hard.

The truck was old, noisy and the antena hitting the top of the truck was very annoying.

Truck was not clean, and we had to repair mirror.

Best Budget truck I have rented. Newer 16 foot truck with only 56,000 miles.

Noisy 26 footer truck with no USB outlet. It did have cruise control (nice). Probably will go back to Penske (about the same money) for next trip.