They gave us wrong truck size which made it harder to go thru bridges into Cambridge, MA. Also the truck had a leak in the back and roaches inside the cabin which go into my boxes

I ordered a 26-foot truck; they confirmed the order of a 26-foot truck; but when I went to the pick-up, the largest truck available was a 16-foot truck. It caused multiple trips and significantly effected the time and costs of the move. I will NEVER use them again or recommend them to my business and personal associates.

I was given a truck in Houston, TX that the engine light and also the diesel exhaust fuel light came on. Called them at 9:30 and a mechanic was dispatched at 12:50. Took 3 hours for the repair and once we got out of town an hour later the lights came back on. Drove the truck to Jackson, MS and lights were still on when I turned in the truck. Wrote Budget an email and also called this morning ( after Labor Day holiday ) and all they reimbursed me for my time and inconvenience was $50. Definitely will never rent from them again since they aren’t dedicated to providing secured and safe vehicles.

$180ish including basic insurance. Had to travel far to pick up the truck. There were no UHaul trucks available within a 20 mile radius of where we were living and the only available UHaul truck was charging over $400 for the same truck.

My Truck was not ready at the specified location at the reserved time. It would not be available for another 2+ hours and I would have to travel further to pick it up. I will not be renting with Budget again.

Both the Budget teams both here in Chicago and in Florida were very helpful. Getting the truck went smoothly and timely and returning the truck was quick and easy.

Good price. $150 deposit if using Debit Card.

The truck smelled and did not seem to have cell phone ports to plug into -at least that I didn't find. Truck drove fine.

After having a reservation for over a month, they called me the night before pickup and told me there was no truck. Their customer service center said they would expedite finding me a truck, but I never heard back from anyone. We ended up finding a truck through Penske last minute, but no thanks to Budget or their customer service team.

Great job at pick up location.

The individual at the truck pick up point was fantastic!!

The location where I was told to pick up my truck, had to find an alternate location. I had to go to a second facility which was very time consuming. Should have a truck at the designated location when promised.240

Budget did not have the smaller truck I had reserved. Did not have all of the moving blankets available, and took a good 30-40 minutes to figure out a billing error on my invoice. Overall a NO GO.

It was late August and I was moving from Maryland to SW Florida. The temperatures were in the mid 90's and the Budget Truck's air conditioning didn't work.....not even the fan. I complained to their customer service once my move was complete and, in essence, said I should have done their job and had the air repaired while on the road. The air conditioning should have been working when the truck was picked up and not making it the responsibility of the person renting the truck to have it repaired on the road. STAY AWAY FROM BUDGET TRUCK RENTALS.

We booked with Budget only to find out the night before our move date that our reservation was somehow canceled. Scrambling as our move was during a busy weekend, we called customer service and they couldn't explain why the reservation was cancelled and referred us back to the local truck company we had a reservation with to see if they cancelled. They couldn't tell us why either. We called customer service again and they booked us a new truck with a company about 2 hours away from us. We immediately called the new location only to find out that they didn't have any trucks to be rented and couldn't understand why customer service rented us one from their place. Very very frustrated at this point, we proceeded with another rental company (Uhaul) and confirmed a truck that was actually there and booked successfully. We will NEVER EVER use Budget again. Their system doesn't seem to sync with the actual truck vendors and they don't take accountability. Thank god we didn't get charged as that was the only silver lining. We got lucky that Uhaul had a truck for us otherwise it would have ruined our entire moving schedule.

Truck was fine, the return was easy and friendly staff.

The regional mgr emailed me late at night the night before with some paperwork he asked me to print out for the move. It was just weird, The lady at the budget/Avis location was great though.

The truck was clean when we picked it up and easy to drive. The pick-up point was a little disorganized although the people very friendly. Drop-off was easy and professional. Rented a smaller truck because we are only moving boxes now. We will use them again when it is time to move the furniture.

I like this company very much. Used them twice. It worked fine for the size and distance of my move. The truck was a new one. Their Customer Service was nice and complete. I like the fact that their price is reasonable. And I will use them again if I need to move.

Truck was fine, it was a bit squeaky in the cab and the headlights were out of alignment.

good truck, ramp made the job easier.

The truck was not in great condition as the front bumper was taped on, but it safely transported our belongings to our destination, which is the important part. It was easy to pick up the truck and return it, and everyone we spoke with was friendly.

It got the job done.

They called the night before I was moving to Indiana from Florida to leave a message on my phone that they had no tow dollys available for my car. Then I called corporate and the lady said they would get back to me tyhe same day on a dolly at another location. They never got back with me. I am now moved to Indiana, and my car is still in FL at the airport's long term parking. I will never use them again and I will never recommend them to anyone.

Gave me a larger truck that contracted for without any increase in cost. Only misunderstanding I encountered was a misunderstanding by the receiving agent. All resolved.

Easy to rent and was able to return at the site I was moving my daughter. Plus a 20% discount with my AARP card

Everything worked great from pickup to drop off. I will be using them again.

truck pulled and was hard to control for entire drive

The truck we rented had nothing to do with the movers. We rented the truck off a military base and the truck was not in good shape. Lock broken, cabin leaked, etc.

The safety of the truck was compromised. We had no trailer lights.

Clean truck and friendly staff. Disappointed that the truck didn't have cruise control. We traveled 2450 miles and it would have helped.

It cost us $235 for a one way rental, then another $77 for gas for the 390 miles. Was 90s outside and they AC was great.

Truck was a bit dirty and passenger mirror was loose and would move out of position once driving interstate speeds, which was very dangerous. Besides that, the truck did run pretty good and felt safe.

Truck was older, did not have the best ride. But it did get the job done.

They DID not answer the phone for HOURS, I had to travel to the rental company blindly, not know if they ever had the truck that I reserved days earlier, the truck broke down three hours into to my contract! UPSET! SICK!

Very disappointed with Budget. We made a reservation for their biggest truck and a trailer to tow behind, with a pickup time of 9am. At 8:03 we received a call that the location was out of trailers and the closest one was two hours away. We already had our moving crew scheduled to arrive that morning based on our 9am pickup time, so this had a huge effect on our day. By 9:45 we finally got a call back and were able to drive 45 minutes to pick up our truck and trailer. The man at the location we were sent to was incredibly kind and already had the truck and trailer hooked up for us. Although he was wonderful, overall, our moving day was pretty frustrating since we had to push everything back 2 hours.

The truck performed excellent.

Rented a 16 foot truck for a 1 bedroom (910 sq ft) move. Truck was in good shape/clean, and had no issues for a drive halfway across the country. Have used Budget before and would use again as they've consistently had the cheapest rates.

Quick and Easy Pick Up and Drop OFF!

This was the 2nd weekend we rented a truck to move our household goods. We learned from the weekend before to reserve the truck the night before we needed it to be assured we would actually be able to get the 26' truck we reserved. The penalty Budget charges for late returns is very minimal so some customers do not return on time which leaves the next renter in a bind. We had to pay for 2 days but after the hassle of the last weekend it was worth it. The truck was fine, no issues.

The truck we reserved was not available at the Rockville, MD location. The manager called 1 day prior to tell us it would be available at another location which was the same distance away. We arrived at 8am to pick up the 26' truck & the clerk didn't have our reservation. He was not willing to help us. We called the manager of the Rockville store and spoke with a regional who stated the truck would not be returned until 11am. So we waited until 11 and no truck. We drove back to Rockville location & spoke with manager who apologized, stated the only trucks left were 2, 12 foot ones. We took those as now it was after noon & we were so far behind. She did give us some free things to help with our move, but it was inconvenient & we had to make more than 1 trip as the truck size was smaller. Lesson learned, reserve and pick up truck 1 day before you need it which we did the following weekend.

The truck was duty, no washer fluid and NO tail lights or lights around the frame of the truck.

truck was fine. no problems

Budget truck was fine

The trucks were newer and free of any issues. My service was wonderful.

My rental process was good and return was also easy. I also received a brand new truck.

Truck was ok, but it kept breaking down on the commute.

Budget truck was fine - nothing too fancy but it got the job done. The guy in charge where we picked up the truck was incredibly helpful - told us to call even after hours because he would be around and even offered to help us put the car on the towing dolly. We were pretty nervous to use a towing trailer for our car (attached to a 16' truck!) because we had never done anything like that before, but after getting used to it it was pretty straight forward. The only thing was we had to go to gas stations, restaurants, etc. where we could pull through into two spots because you can't reverse with a trailer. After unloading the truck at our destination, we discovered that leaving the flashers on for 2 hours had killed the battery. We called the 800 number for a jump and they arrived in less than an hour. We moved in a day earlier than expected, so I called Budget to see if there was somewhere I could drop off the truck after hours. The person on the phone was very helpful and told me I could drop it off at a different after hours location not too far from the other location as long as I called both to let them know. Pretty simple and I was glad they let me change--otherwise we would have had a tough time finding overnight parking in downtown St Louis!