good but a bit slow moving on the road.

Budget did not honor the 3 wk in advance CONFIRMED reservation for an 8:30am 26' moving truck for a move from Houston, Texas to Dallas, Texas. After Budget sent us on several wasted searches of a replacement truck, we were not able to secure a Budget truck but got a Penske truck until 3:30pm. The 1st movers were scheduled for 10am. That didnt happen. This scheduling change created a chain reaction of financial hazards. The first was the truck. A last minute reservation came with a serious increase in truck cost. We lost our contract with top-graded movers and hireahelper matched us with a last minute overpriced unrated moving company. More money. The "movers" were not professional but day laborers picked up at a Budget location/area. They were hired for four hours, two bdrm apt. The Guys used my moving materials (tape, shrink wrap, bottled water, paper towels, etc.) generously. In the midst of the move the guys moved our things haphazardly and damaged many articles. When the guys began to move the antique dresser, I instructed them not to drag it over the carpet. They dragged the dresser and snapped the front left leg and loosened the right front leg. More money and migraine level headaches. This happened @ 6:20pm. When the guys realized they had broken the dresser, they laid it down in my livingroom floor and three of them left the move. One guy stayed because his phone was in the move company owner's car. Mr. Harrison returned @ 7pm. He asked us (my friend and me) where were the workers; we informed him they left. We finally left Houston @ midnight; more than $700 over budget because Budget leasing practices are NOT DEPENDABLE even with a 3-wk advance CONFIRMED reservation. Please read the small print. It will tell you Budget does not care about customers.

Very Old Truck, with lots of small dents. But, it works.

I reserved a 12' truck but received a 16' truck from Budget. They said the 12' had a broken windshield and they would call me later in the day so I could switch items to the 12'. No call was received. The 16' had a worn tire in the front that made me uncomfortable. Others were at the desk same time as I unhappy because what they had reserved was not available. I will use Penske from now on.

For clarity I have not heard back from Budget regarding this bad experience so they may redeem themselves. I am in the process of sending a complaint. My husband picked up the moving truck and drove across town and noticed a "check engine" light was on. He called them and they said "bring it back and we will switch out". WHAT A PAIN IN NASHVILLE TRAFFIC. He drive back to Budget Truck and they did not even apologize for the inconvenience. He was concerned as the truck looked pretty beat up. The next day he took off for the 500 mile trip. The beat-up truck had a front tire blow-out in Memphis, TN. He briefly lost control of the truck because of it being a front tire but managed to pull it to the center median on Interstate 40. He called Budget's "Roadside Assistance" number and spent 10 minutes on hold. When they finally answered, he was told it would be TWO HOURS before they could get anyone to him. Keep in mind, this is in the middle of a big city. Granted it was a Sunday (which was their excuse) but we are AAA members and my daughter had a flat tire that morning in Nashville and AAA arrived in 15 minutes. I got on the phone attempting to reach Budget because I thought a 2-hour wait was RIDICULOUS. The phone call (in which I was on hold most of the time) lasted ONE HOUR AND FOUR MINUTES and offered no resolution. My husband reported the flat tire at 12:58 p.m. and was not on the road again until 3:45. It made for a completely miserable experience. Would NEVER EVER recommend them to anyone.

I specifically looked for a larger truck than I needed so it would have a loading ramp and would be safer and easier to load. I booked a 16 foot truck. When I went to pick it up, the trucks hadn't been delivered. There were no larger trucks with ramps available. They could get me a 12 foot truck but it wouldn't be cleaned. So I took it. I had to get moved and I was sure that this load would fit. So I am loading the truck, up and down on a narrow, somewhat slick and rounded step. I went to get out of the truck and slipped. I fell very hard on the pavement and passed out. My wife managed to get me to the ER where the verdict was that I had suffered severe injuries to my right side and broken 3 ribs. Got home about midnight. But I was still in the middle of a move. So I wound up shelling out about $600 hiring movers to load and unload the truck. Then I had to drive it 3 1/2 hours with broken ribs, severe bruising and the various aches and pains one would expect after this. Then come back the next day. Still haven't received the bill for the ER visit but my insurance is awful. All of this because you didn't fulfill a service that I had contracted you for. No, I am NOT very happy right now as I sit wasting the time I had allowed to finish renovating my house. No, I am NOT very happy about not being allowed to start my new job and get a paycheck for two weeks beyond that because that is the soonest the doctor would agree to let me go to work. I think that what I AM feeling is a very understandable and significant level of disgust and anger.

Great people and easy to do business with.

Always a good experience. Everything occurred as expected, from the reservation process to the return of the truck.

Biggest complaints are they don't tell you that you have to prove that your insurance company will cover the truck if you rent it and waive Budget's insurance. There is a form you have to fill out and you have to call your insurance company on the spot or they will not rent you the truck. Hard to do at 7am ... So you get stuck for another hundred buck taking Budget insurance since you can't do what they want on the spot. Also truck not full of gas so you have to find a place to get a monster truck into first thing. Not really what you want to have to do either.

They notified me the night before at 8:30pm that they did not have a truck available after the move had been planned and reserved for weeks

OK, LONG WAY TO DROP TRUCK OFF

The truck was ready and performed very well on a long move from South Carolina to Boston, Mass. I received instructions from the receiving company on truck routes, so the return was free of any hassles.

Best value for your money!

When we inquired about the size of the truck we were looking for the lady told us a 16' truck would be the size that we needed. Unfortunately, this was not the case. We ended up needing to rent a 6x12' uHaul trailer because your company doesn't have trailers. When I called your customer service line and explained the situation, that lady that I spoke to was so rude, that I had to hang up on her in order to keep from lashing right back at her. Never once offered to find us a bigger truck. All she had to say was that they (Budget) can't see into our rooms and know exactly what we have in order to tell us the size truck we needed to rent. Ok, then what's the point of running your business? Isn't that what you are there for is to provide customer service, which would include helping someone that has never moved before with the size truck that would hold all of their belongings? I will never use your company again and I do know that we will be moving again in a year or so. uHaul will be my go to company in the future. You definitely get what you pay for! We moved a 2 bedroom but, also informed the lady that helped us that we had a garage and a storage unit so, we would need a bigger truck than the standard 2-3 bedroom sized truck.

Great truck better price!

Old trucks but the staff was courteous and helpful.

Scheduled a 26' truck on July 12, 2019 and upon arrival on July 27, 2019 all that was available was a 16' truck. They took off $180.00 off the price, which was actuall $80.00 cheaper than the actual 16' truck original price.

I rented the Budget Truck to move and was extremely unhappy about the fact that the rental was not at the location I picked to pick it up as I reserved. I spoke with several employees and managers about the status of the Truck and given the run around each time forcing me to find an alternate rental Truck agency. Thank goodness Uhaul had one 26' truck available. Uhaul is a bit more expensive but well worth the struggle. I will never ever use or recommend Budget rental trucks.

The truck I rented was there and waiting, so check in was fairly quick. However, the pads I had reserved were not provided.

I made an online reservation for 26’ truck, one-way, for a period of 4 days. Showed up to the rental facility and told “you should have been called yesterday, we have no trucks here. Your truck is at another location 30 minutes away”. This was only a few hours before our hired movers were showing up to load the truck. Go to the new rental location 30 minutes from original- guess what? We don’t have your reservation for a truck here and no truck available. Call the Budget customer service number and told we can try to find a truck somewhere in the state, we will call you back in a few hours. Called back and told me “we confirmed with the second location you were sent to that they have your truck. Go there.” Well 2 hours ago they didn’t have my truck. I was put on hold and the customer service agent said I just called that location and- no truck. After several hours of runaround, we rented a truck from Uhaul instead. Apparently a reservation made online with a credit card confirmation does not guarantee you will actually get a truck.

Great service and helpful. Good quality truck that was clean and ready for us.

I rented a 16’ truck. The truck was clean in the cab as well as in the back. Reserving the truck, customer service at pick up and drop off and, of course, the 1,095 miles driven went very well! Budget had the best price for what I was looking for (size of truck, hand truck rental, a dozen furniture pads and the full insurance). Would definitely recommend Budget to friends and family!

The local Budget employee (not corporate) contacted me to secure the truck I had requested and arrange for pick up. When I arrived, the computer system was down and they had to handle everything manually. The workers were so patient and respectful to me and the other customers that began piling up as they diligently plowed through the time consuming process. Even though I had requested 2 hand trucks and a dozen blankets and they were only able to secure 1 hand truck with the blankets, they didn't charge me for any of the add-on supplies. These days, most companies would have just apologized but Budget compensated me for my extended time to check in as well as providing me with 1 less hand truck. We made do, but I appreciated their efforts in customer service. I would still recommend and do business with them again. The "other company" could not guarantee a truck would be there at the time I needed it...and when you've spent weeks preparing for a move with packing, buying and selling, closing timing, helpers at each end, moving out of town...it can get tedious getting everything in place for a hectic transition. I"m glad we went with Budget.

Solid truck - little rickety and loud but got the job done

Truck ran well but was kind of beat up. Rear bumper was missing parts and was bashed in. The top of the box had obviously been ‘peel back’ at one time and repaired. But in the end it ran well and got the job done.

Great staff, but truck cab was dirty

I reserved a 16’ truck but at the last moment it wasn’t available so received free upgrade to 24’ truck. Be prepared to answer questions about your insurance including... 1) are you covered for commercial trucks with 6 wheels? 2) what is the max gross weight for which you are covered? 3) what is the max personal liability for such vehicles? 4) what is your deductible for sich vehicles. Honestly, you’ll likely need to call your agent before hand or arrive at the pickup location when your agent is available.

Great deal. AARP member discount really helped. Thank you for your help with my 16't truck and car tow carrier move from Colorado to Arizona!

Easy to drive truck, and a simple reservation process. It got the job done for a fair price.

Great value, easy to drive and the check out and check in process went very smoothly. I actually did not get back until 10 minutes AFTER their scheduled close and they waited for us and checked me in a day early.

Truck was in good condition with exception of drivers door would not unlock from the outside.

The truck I wanted was ready to go when I arrived at the rental location. It was clean, full of gas and turned out to be a good truck.

The truck was dirty when I picked it up in Tampa, FL. I got pulled over by a highway patrol officer because he said the license plate on the truck was not registered to ANY known vehicle and when we looked at the vehicle registration it had expired in Jan 2019. Luckily he did not give me a ticket for these infractions. I told the Budget office in Mesa what had happened and there response was "Oh well" I DO NOT recommend you use Budget Truck Rental for your next move. The word Budget is in there name for a reason!

The folks at Budget were so friendly and helpful. The price was absolutely right and the truck was the perfect size. Handled great on the freeways and I felt very comfortable driving and navigating.

Carlos and Stacy were quick and efficient. I only needed them for a short time - wish there was a 1 hour minimum...

Budget rental was terrible. They called me 15 minutes before I was scheduled to pick up my 26 foot truck that I reserved to inform me they only had a 16 foot truck. They told me I could call around and try to find a 26 foot truck if I wanted. I didn't have time for that. I had movers coming. It was extremely inconvenient and rude. I went to drop it off the next day at another location and no one was in the office at 3:30 in the afternoon on a Tuesday. Such a hassle and no one had any regard for my inconvenience. Would never use Budget again.

Budget Rental called me 5 minutes before my pick up time to tell me they didn't have my truck. They didn't have any alternative solutions for me. The only thing I could do was wait to see if a truck came in over the next hour before they closed. I had paid moving help coming the next morning. Glad I didn't wait for Budget to help me because they ended up canceling my reservation. Luckily, U-Haul has something called Truck Share and we were able to get a truck after hours! So forget about Budget, go with U-Haul.

16 foot "quiet ride cab". Not quiet at all. Reserved and paid for car dolly, but we were forced to pay extra for a car trailer because they were "out" of the dolly we reserved...

Too much money for the condition the truck was in! Steering needs alignment

GREAT TRUCK AND NICE PEOPLE. THE ONLY OSSUE I HAD WAS FINDING THE TRICK, WHICH WAS PARKED ON THE BACKSIDE OF THE SHOPPING CENTER AWAY FROM THEIR OFFICE.

Budget is always great to rent from. We have used them for 3 moves and it is great every time.

Budget always comes thru with inexpensive trucks. This is the 3rd time I have used them and they are excellent every time

The truck we reserved was not there but we were given a bigger truck for the same cost.

I reserved a 16' foot truck with Budget two weeks prior to my move, and 2 days before the move, they call me to cancel the reservation. They had no other options either. I was left hanging, and was quite livid at the service. I was lucky to find a truck with Penske. I expected better service from Budget, as I've used them extensively. But this left a sour taste in my opinion of them.

Good value. 16' truck.

Cargo area of truck was clean but cab was dirty, middle seat was in an awkward position affecting driver's ease of driving and the driver's seat was too low and I needed to sit on a couple of towels, etc. to be able to drive it!

It was easy to schedule the movers from the Budget Truck rental website.

No problem on loading side but there a few locations in northern Ohio to return truck. Employee in North Olmsted a little rude.