Penske was awesome, but I have to say the choice was a last minute option. I originally went with Budget Rental; I booked the truck over a month in advance. Unfortunately 17.5 hours before I was supposed to pick up the truck, they said it was no longer available. I spent four hours trying to get a resolution with Budget but kept getting the run around. I was even told if I would have read the fine print, booking the truck didn’t guarantee the rental. I was guaranteed call back after call back and nothing. If I can offer any advice, please know you get what you pay for. Budget’s customer service and professionalism was the worst I’ve ever experienced. They really screwed us and took zero responsibility for their error. Very disappointing and cost us a lot of additional money and stress that we didn’t need the day before move day. Stay far away from Budget.

Never again....lost drive shaft in the Smokie mtns. Took 2 hrs for tow truck to show up....lack of responce from road side kept us in dark....took all day to get the replacement truck and helpers to unpack and repack VERY BAD CUSTOMER SERVICE

This is second time I've used Budget Truck rental for the same one-way, cross-country trip (Los Angeles to Denver). My first experience was perfect, but this time around, not so much. I was late getting my truck back to Budget in Denver due to weather, and couldn't get a call through to the receiving location until around 11 AM to let them know. Talked to the national office instead and WOW - worse customer service call I've ever experienced. ME: "What's the late fee for the truck?" HIM: "You'll have to get that information from the receiving location." ME: "But what do I do when I can't get the local office to pick up the phone?" HIM: SILENCE. ME: "Hello? Are you still there?" HIM: SILENCE. I still don't know if he hung up the phone or just chose to ignore any more questions. One positive note: I did finally get hold of the receiving office and they said they can work with me on the late fee of $25. So, nice.

The reservation person didn't know the actual size of the truck which presented a problem for me, but their staff on site was fine.

Pretty good truck, much much larger than what we had expected. Wished moving blankets would have been clean which is the main reason for only four stars.

Very easy to book, drive, and return! We're very happy with Budget Truck Rentals.

Awful experience with the Budget truck company in Allston, MA. We booked our 16ft truck a month in advance and were told upon arrival that they had double booked us. We were left with a 12ft truck which ended up having a leaky roof. We ended up bringing the truck back and going with Uhaul in Norwood, MA which was an absolute life saver. Highly recommend Uhaul on Providence Highway in Norwood - good people and they were able to accommodate a 24hr reservation on such short notice.

Comfortable ride, but truck was a bit beat up.

Older truck with horrible driver's seat. Budget didn't even provide me with a lock to lock up the rear door once full of my belongings. I was left scrambling at a hardware store trying to find a lock ($20) for the extra wide type lock needed. Waste of money as I'll never use this type of lock again. Budget really should provide a way to lock the cargo door at a minimum.

One headlight was out and the other had so much oxidation on the lens that the light was barely visable. Drivers seat was ripped on the bottom cushion, exposing a metal support to my lower back. Budget seems to keep it's insurance costs secret until the truck is rented. Probably to keep customers in the dark until rental time that thier costs are triple that of thier main competitor.

Cost was good, personnel efficient and friendly, the truck wasn't in the best shape. We needed roadside help and while we waited an hour, the technician was great and had us on the road again in about an hour. We have used Budget trucks before and, if needed, would use them again.

They worked hard and smart. Also agreed to move something to our daughter’s house a mile away from our home since we had an hour of time left. Nothing was damaged and they were organized and respectful.

Good price for the truck. Easy pickup and drop off.

It was easy to schedule several trucks. The equipment was older, but worked well. I would definitely use them again.

The actual people at the rental place were great. The 1-800 budget customer service was no help.

Did not have the truck that we reserved but had another option that worked great

Truck had no AC and a broken fuel gauge.

We were given a truck with 2 bad tires, both on the rear passenger side. 1 with no air and 1 with 40 lbs. We had road service come out and place both tires. Also had a 4.5 hour wait to get the truck.

The pick-up and drop-off locations were conveniently located. The truck was clean when I picked it up, and the blankets & appliance dolly were inside as I had ordered.

Insurance requirements were not made clear prior to showing up and the required proof of insurance paperwork was excessive and required information that even the operators at USAA had trouble answering without having to do research. All of this could have been done in advance. Equipment was old and cab smelled bad. Counter person was nice and helpful.

Bumpy but what can you expect

The truck was clean and very new.

Booked online and was quoted one price but when I picked up the truck, the cost was different from the online price. Make sure you check your final costs more closely.

Rented a 16 foot truck which was enough to move my 2BR/2BA condo. Rates were competitive but truck’s inside windshield was very dirty and the alignment was terrible. Had to steer left to go straight. Picking up and returning was easy, no issues.

Truck was huge and way too big for what I needed. Wish they had smaller trucks than 12' available. Great new customer discount though and return was pretty simple.

Drivers seat very uncomfortable, the truck was great ran flawlessly

Other than the passenger side mirror falling off.

We use Budget to make our long distance moves for our moving company. We would highly recommend them!

When my son picked up the truck, he was notified that the catalytic converter had been stolen the night before and insisted that my son would have to take the truck because even though there were 7 other trucks on the lot, that none were available. My son did not have a choice because as we were moving out of our residence, the new owners were moving in. We moved from PA to MD, so my son took the truck after being coerced into taking the most expensive insurance which then made our expense twice what it was quoted. The truck burned more gas then normal since the catalytic converter was missing. Also, my son had to drive three hours listening to the horrible noise the truck made.

Truck ran great and no major issues other than I picked up an absolutely filthy truck that had the most uncomfortable seats.

Very efficient. The 16" foot size was perfect. The instructions and contract were clear.

Krystle from Family Movers called two days before the move, then one day before the move to make sure things were in place.Tom and VInny were a great team of movers. They unloaded our 16 foot truck in less than two hours. It would have taken us all day! The temperature was 90 plus on the day of our move and they were hustling around without complaint. They were patient, helpful, and kind as they moved all of our items into the house, garage, around the back, and to the side. They were wonderful and did a fantastic job.

Great trucks, great personnel.

The truck was in good condition and easy to drive.

Everything was good. No complaints.

The 16 ft. truck was a good size for the move of my mother's two bedroom apartment, and the truck was in good condition. However, the customer service ( Manager, Daniel # 190631, Budget Truck Rental,1067 W. Baltimore Pike, Media, PA, 19063) was the WORST I have ever encountered. We had ordered 3 doz. moving blankets, which were required for insurance purposes. They did not have the blankets, did not attempt to acquire them, and did not care about our predicament. We would advise that you take your business elsewhere.

Great work by the movers

Budget got me over the I-70 mountain passes!

Truck needed wheel alignment, water dripped on my legs when it rained, swayed constantly and no power. Trailer tires were sticking out.

Be prepared that time available truck is is only an estimate. Forgot to put E-Z Pass in for tolls.

We opted to rent a 12 ft truck from Budget than UHaul since the pricing we received online was less $200 less. We felt that both companies were reputable so it just came down to price. Initially we considered container or moving company but there was no guarantee of time arrival and we had to be in New Orleans by a certain date. The truck was okay to drive, pretty noisy and large in size so sometimes hard to maneuver easily. It was suitable for our needs and got the job done. Dropping off the truck in New Orleans was a bit confusing but we figured it out. Having help to unload the truck made the transition much easier.

Truck dirty and broke down on the road. Needed to transition to another truck company. Service very poor trying to get refund.

They didn't tell me until after the fact that I would not be able to add another driver if they weren't there with me when I was picking up the truck (even when I called in advance to double check this, they said it would not be a problem). The truck is in awful shape, not only is it beyond old with a lot of damage, but the AC smells when it's turned on and the truck makes an awful rattle every time you go over (even a small) bump.

I wish I could give them zero stars! Worst moving experience ever. I would not recommend this company to anybody. DO NOT USE BUDGET. While the 16’ truck (the second one we got after the first one broke down just after we picked it up from the dealer) did manage to fit almost all of our large 2 bedroom apartment (1000sqft) and a small storage unit worth of belongings, the service and equipment provided was of the poorest quality! The towing dolly we hired to tow our 2016 Toyota Corolla (stock standard, super common car) did not for the car and it actually damaged our car. Customer service could not help us. They kept making promises that they did not keep, some of the employees at some of the locations we had to go to (we were bounced around between 5 locations!) were rude and unhelpful and couldn’t even answer simple questions about tolls or the equipment! Only to be reimbursed not even $50 at the end of it. Absolutely disgusted.

Truck was ready for us and people were friendly!

The truck was fine but had problems with the car carrier. one of the chains did not have a hook and the straps kept slipping even though i had them pretty tight on the tires.

Truck was dirty inside and outside the cab, van was broom clean but blankets were ripped and torn, front end out of alignment pulled continuously to the right and the front wheels need balancing. Very noisy in cab.

They were very friendly