Truck was very dirty in interior at pickup.

Budget Truck Rental did not have my truck available when I went to pick it up. I understand there the storm caused problems but that does not provide any excuse for not contact me ahead of time, not giving me any heads up, and not even a phone call the next day to tell me whether they found a truck or not. I am very disappointed and frustrated with the entire experience and their actions definitely show they do not care about their customers. Thankfully both Penske and Uhaul had trucks available despite the storm and I was able to complete my move.

i WAS DISAPPOINTED IN MY RENTAL

Josué at Budget rental truck was outstanding, professional and has great customer service. Now we should give a review about the truck. 1- right front tire needed to be changed. I have the pictures if you want to see it. 2- Due to the tire wear, the truck pull to the right and the steering wheel had to be kept straight using additional arm strength. 3- The key ignition had issues, It took 3,4 and even 5 times to start the truck. 4- The exhaust system or muffler was too loud, seemed it may have a leak. So this truck failed it’s safety inspection in my book, which brings me to think that safety may not be on the forefront of this company. You were cheaper than U-Haul and Penske which were the ones I checked but, Budget needs to have safety as their main priority when renting. The customer is placing trust in your equipment but, this experience has placed a dent on trust, should I trust a company who can’t ensure their vehicles are 100% road ready at all times? If you are asking why I didn’t chose the other companies, it was because I had already had a good experience with Budget but, this last one has placed a huge dent on trusting your trucks for renting. I hope this helps improve the maintenance on your vehicles and bring to your attention the uncompromising attitude towards safety on your fleet. Thank you and God bless.

Let's see what to start with first, I booked the truck locally seven miles from where I resided end up paying for the truck and then them calling me as I'm on the way to pick up the truck 2 hours later telling me they don't have a vehicle for me that I have to go another 23 miles to Covina from the city of Buena Park. I was promised a discount because of the inconvenience then I would get it at Covina when I check the van out never received it they didn't even know what I was talking about. Vehicle was filthy doors had problems closing the seals were leaking it turned out . it rained and I ended up getting wet in the inside of the truck. There's only one key to the the truck I rented and it only fit the driver's side door it would not unlock the passenger door. Rear tires were below pressure recommended on the side of the truck had to have them fill before loading. I hope it gets me to Texas! I will never rent from Budget Truck Rental again.

Old truck with high mileage. Super poor gas mileage. I almost left the lot with a trailer attached to the back of the truck (I did not request or pay for one). The windshield was chipped and they failed to note it on the paperwork. I'm expecting a fight over this. Not the best experience.

Good truck. Wish the smaller trucks came with a ramp.

Good value and nice people to deal with on both ends.

I picked the truck up from a third party (Cropos in North Chili) and I believe this is the only reason I had issues with this reservation. We received a phone call from this location 10 minutes prior to our scheduled pick up date and was told they did not have a 26ft truck available for us to rent, despite this reservation being submitted weeks in advance. As we arrived we noticed they did have several 26ft trucks on the lot but we were told we could not rent them as though were for other reservations they were not able to satisfy from the last 2 days. Obviously upset, I called customer service to speak to a regional manager as we should've been notified ahead of time of a rental shortage as opposed to last minute on our moving day. Once the rep found out who I was trying to get a hold of they let us know we could get one of the trucks. It wasn't until we got to our destination that we discovered the truck had holes/tears in the trailer that were not patched correctly and since it rained hard throughout the night some of our furniture was damaged. The rep at the drop off location was way more helpful and was able to help me get a hold of customer service. The most customer service offered to pay was $35 for the inconvenience which was a pretty weak offering. We're currently going through an insurance claim with Budget directly in regards to the damages done so I'm hoping they'll make this right. Again, I don't think any of this would've happened if we stuck with an actual Budget location as opposed to some shady looking 3rd party retailer.

Truck rental experience was great, but the truck itself was noisy and difficult to control.

The only reason I say "good" rather than "excellent" is that I got a bigger truck than I wanted, but it's not the fault of Budget. Apparently, Amazon and FedEx are scooping up all the 10- and 12-foot trucks for their busy season, so I had a 16-foot behemoth. That said, the people at both ends--pick up and drop off--could not have been nicer, and I'm kind of tickled that I got pretty good at maneuvering that big truck! Drove all the way from Youngstown, Ohio, to Boston without incident. I also loved that they had a list of helpers for loading and/or unloading from which to choose.

The truck had 150,000 miles on it and it ran rough and lacked acceleration. They should have paid me drive this noisy rough running equipment

Overall they were average. I called the day before we were scheduled to move to confirm my reservation and they said "oh no one called you? We had to move your reservation. Then they never transferred my reservation to the other rental office. Thankfully a truck was available.

Very good, will keep doing business with them.

They didn't have my truck on the reserved day so I had to go elsewhere to rent one. The second rental agency was excellent

Exactly what I needed at right price

Rented a 2017 27’ truck with 111,000 miles for a cross country move. It was in terrible worn out shape. The drivers seat was collapsed, the truck broke down due to a bad starter, the car hauler was beat and the tires straps were not long enough to go around the factory tires on my 2018 Jeep Wrangler. Steer clear of Budget. Better options out there.

Old truck but it made it to Salt Lake City

It took me nearly an hour at the Budget facility to pick up this truck. One headlight was out, and the other had so much oxidation on the lens that one could barely see the light. It seems like Budget likes to keep the costs of their protection packages secret until its time to pickup the truck. I called both the national number and local office several times prior to the rental, and no one could give me an answer. Their protection costs are considerably higher than their main competitor, making the original quote sound like a great deal, while it's actually not so good when factoring in the excessive insurance costs.

truck was not great - got us from point a to b, but not great

Driver seat was damaged, truck shook like a washer machine at 50 miles per hour, the ramp was off it's track and the truck broke down just before I returned it!

Definitely a cheaper option. You get what you pay for! But it did get us from A-B!

Truck was ready on time, drove well, and given at a fair price.

Truck was in very good working order. Did not experience a single issue while driving the vehicle.

This was a 26' truck with a lift gate. The truck work correctly and was in very good condition.

Truck was ready on time and had everything I needed. Drop off was clean and professional and I'd use them again certainly.

Penske was awesome, but I have to say the choice was a last minute option. I originally went with Budget Rental; I booked the truck over a month in advance. Unfortunately 17.5 hours before I was supposed to pick up the truck, they said it was no longer available. I spent four hours trying to get a resolution with Budget but kept getting the run around. I was even told if I would have read the fine print, booking the truck didn’t guarantee the rental. I was guaranteed call back after call back and nothing. If I can offer any advice, please know you get what you pay for. Budget’s customer service and professionalism was the worst I’ve ever experienced. They really screwed us and took zero responsibility for their error. Very disappointing and cost us a lot of additional money and stress that we didn’t need the day before move day. Stay far away from Budget.

Never again....lost drive shaft in the Smokie mtns. Took 2 hrs for tow truck to show up....lack of responce from road side kept us in dark....took all day to get the replacement truck and helpers to unpack and repack VERY BAD CUSTOMER SERVICE

This is second time I've used Budget Truck rental for the same one-way, cross-country trip (Los Angeles to Denver). My first experience was perfect, but this time around, not so much. I was late getting my truck back to Budget in Denver due to weather, and couldn't get a call through to the receiving location until around 11 AM to let them know. Talked to the national office instead and WOW - worse customer service call I've ever experienced. ME: "What's the late fee for the truck?" HIM: "You'll have to get that information from the receiving location." ME: "But what do I do when I can't get the local office to pick up the phone?" HIM: SILENCE. ME: "Hello? Are you still there?" HIM: SILENCE. I still don't know if he hung up the phone or just chose to ignore any more questions. One positive note: I did finally get hold of the receiving office and they said they can work with me on the late fee of $25. So, nice.

The reservation person didn't know the actual size of the truck which presented a problem for me, but their staff on site was fine.

Pretty good truck, much much larger than what we had expected. Wished moving blankets would have been clean which is the main reason for only four stars.

Very easy to book, drive, and return! We're very happy with Budget Truck Rentals.

Awful experience with the Budget truck company in Allston, MA. We booked our 16ft truck a month in advance and were told upon arrival that they had double booked us. We were left with a 12ft truck which ended up having a leaky roof. We ended up bringing the truck back and going with Uhaul in Norwood, MA which was an absolute life saver. Highly recommend Uhaul on Providence Highway in Norwood - good people and they were able to accommodate a 24hr reservation on such short notice.

Comfortable ride, but truck was a bit beat up.

Older truck with horrible driver's seat. Budget didn't even provide me with a lock to lock up the rear door once full of my belongings. I was left scrambling at a hardware store trying to find a lock ($20) for the extra wide type lock needed. Waste of money as I'll never use this type of lock again. Budget really should provide a way to lock the cargo door at a minimum.

One headlight was out and the other had so much oxidation on the lens that the light was barely visable. Drivers seat was ripped on the bottom cushion, exposing a metal support to my lower back. Budget seems to keep it's insurance costs secret until the truck is rented. Probably to keep customers in the dark until rental time that thier costs are triple that of thier main competitor.

Cost was good, personnel efficient and friendly, the truck wasn't in the best shape. We needed roadside help and while we waited an hour, the technician was great and had us on the road again in about an hour. We have used Budget trucks before and, if needed, would use them again.

They worked hard and smart. Also agreed to move something to our daughter’s house a mile away from our home since we had an hour of time left. Nothing was damaged and they were organized and respectful.

Good price for the truck. Easy pickup and drop off.

It was easy to schedule several trucks. The equipment was older, but worked well. I would definitely use them again.

The actual people at the rental place were great. The 1-800 budget customer service was no help.

Did not have the truck that we reserved but had another option that worked great

Truck had no AC and a broken fuel gauge.

We were given a truck with 2 bad tires, both on the rear passenger side. 1 with no air and 1 with 40 lbs. We had road service come out and place both tires. Also had a 4.5 hour wait to get the truck.

The pick-up and drop-off locations were conveniently located. The truck was clean when I picked it up, and the blankets & appliance dolly were inside as I had ordered.

Insurance requirements were not made clear prior to showing up and the required proof of insurance paperwork was excessive and required information that even the operators at USAA had trouble answering without having to do research. All of this could have been done in advance. Equipment was old and cab smelled bad. Counter person was nice and helpful.

Bumpy but what can you expect

The truck was clean and very new.