Truck was great but theCharlottesville office is completely understaffed so we were attended 45 minutes after scheduled time, So it delad our trip, the movers loading and our travel to next destination.

Everyone was very professional!

Would highly recommend my movers

The two gentlemen that came to our apartment to help us unpack our truck were amazing. They worked so hard for us, unloading our belongings and bringing them up two flights of stairs. It was hot, humid, and painful but they got it done, quickly and efficiently. They also were very polite and respectful. We genuinely enjoyed their company. If it wasn't for them, we would have been at it all night and possibly into the next day. We would absolutely recommend them again and if we ever need this kind of help in the future, I hope we get them.

The truck was available on a short notice it was a 24 feet truck but it was rruly old and and had about 147K miles on it, it was very loud and shakey and uncomfortable for such a long trip maybe because it is a large truck but I saw in other companies newer same size trucks

Very easy going, easy pick up and drop off procedures. Can't complain!

We had a brand new Budget rental truck. The size was 16'. We lived in a 2 bedroom, 2 bath, 1200 square foot apartment with 2 little storages on the outside. The size of the truck would have been fine if I was able to throw away more things and pack a little bit better, but due to the time constraints of the move (we had a week to move due to start dates of our jobs) we ended up having to get a trailer to pull in the back of the rental. The truck was great, no problems on our 1200 mile trek. The customer service at both locations was great as well. They made sure we had all the information we needed. We choose Budget because it was a lot cheaper than the other rental companies. We would definitely use Budget again.

Excellent service, excellent truck! Worked very well, got excellent gas mileage, and the motor ran at the same speed as our car! Would use again!

zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz

Great company! This is the second time I've used them and it was a great experience once again. They are definitely cool, personable guys that do a great job. Will definitely recommend them to friends!

The Budget truck, a 16 foot one, was in good condition and ran well for the move. Picking it up in downtown New Haven took a little longer than was reasonable, but the folks were polite. There was only one person working that day. Otherwise, it was a smooth and simple process, including returning the truck.

Clean Truck. Worked fine.

Had to wait 30 minutes for budget to get the truck I reserved at the address I reserved it at

It was cheap but the service was a little sub-par.

I reserved a 16' truck but was instead given a 24' truck that would not go faster than 55 mph....made the drive from Florida to Pennsylvania very very long.

I didn't rate them well because we didn't get what we ordered in the way of moving blankets and a handcart. Luckily we had some of our own.,

Perfectly adequate choice for do-it-yourself moving!

Too expensive. Could have done much better. Watch the fees!

The people I interacted with in the process of getting the truck were professional and very helpful. I didn't originally reserve the car dolly, but they had them on hand and also helped me select the best choice for the car I needed to tow. The truck they gave me was fairly new and in excellent condition. I've always been happy with Budget each time I've used them, and this time was no exception. Also, their unlimited miles option was quite useful for this move, since we weren't going straight from the original point of departure to our new place (we were traveling Denver -> DC -> Providence).

very professional overall. No particular issue and things went pretty smoothly

This was a great service, and should i have to move again, I wouldn't hesistate to use it again! Thank you so much!

the service in Cincinnati was very professional they took the time to show me how to hitch a trailer to the truck and put my truck securely on the trailer... i had a one way destination..... when i return my truck in Atlanta the customer service from the owner was very poor, it was business as usual no conversation just give him the paper work and go. The young lady who found my belongings i left in the truck was very friendly and helpful.

Was the perfect size for the move.

Great price and customer service. I moved from NY to NM and the only 'hiccup' was the AC broke on the truck on day two of a six day journey. I wanted to call their help line but was on a very tight schedule.

The Hire A Helper experience was exceptional and the payment release once service was complete made this hassle free.

I got my truck online through Budget truck rental. when I pick up the truck at the store in Morgan Hill the man that assign me the truck was great as well as the people were at where I drop the truck off at, in Citrus Heights.

Great service on both accounts.

Friendly staff. Clean/new truck.

The rental truck recommended by Budget wasn't big enough for all of my belongings, even without a sofa and love seat. Not sure if the next size up would have been too big, but given the fact that I was forced to overload my car and still fill the passenger compartment, it may have been the better option for my move.

Good experience with Budget renting a 24 foot truck. Truck was ready and waiting and in good working order. The gas reading was a little lower than full, so I marked that on the sheet with no problems. AC worked well, though the radio didn't (I'd recommend checking that as part of the walkthrough). Estimated price didn't include taxes (6% sales + 10% rental), so that was a bit of a surprise. Once on the road, the truck ran very well. Dropoff was easy and painless. All in all, a good experience.

They moved everything out of my home in less than 2 hours, the guy even came back after the move was over to break down my children's bedroom set. They were AWESOME I will definately call them when I ready to move.

Miscommunications btwn reservations and local branch caused major delay in truck pick up. Local did not have truck or Car carrier as reserved. Ended up having to do double pick up duty of truck on one day and carrier on day two. Customer service was somewhat accommodating by giving a small discount, which helped to provide some relief.

Everything was fine/

i was very satisfied with the outcome tho it started out shaky .

The 10-foot truck met my needs well; I do have a number of items, including several pieces of furniture, but I was moving to a studio apartment. In addition to the truck itself, I ordered pads to protect furniture during the trip, which I think is a must.

truck was 26 foot - BIG. I was able to move without a scratch but there were many moments I was very nervous, this is hardly a cargo van. But the truck itself - low mileage, clean, just a few pings and dings, convenient to pick up and drop off locations. Nice experience.

Moving was not unpleasant at all; in fact, it was an enjoyable opportunity to see the road and meet some great folks from Hire A Helper.

Very reasonable and courteous staff!

We had used Budget in the past, and had found their prices reasonable, and their service better than some of their competitors, but this time they were a big disappointment. We had made our reservation a month in advance, and were supposed to pick up the truck from a liquor/convenience store/Budget location at 9 am. Due to various delays, we showed up at 9:30, but the place wasn't even open yet! We gave Budget a call and let them know, and decided to wait around because their sign said they would open at 10. In the meantime, we decided to walk around the place and see if we could find the truck and get an idea of whether or not it would need a through checking-over. We walked around the entire property, and the only trucks we saw were 16 footers, not the 24 footer we had reserved. When the place finally opened, the man said that he did not have a 24 footer available, and that they had all been rented a few days before and he had not gotten any back. He offered us a 16 footer (which, in retrospect, we probably could have managed with, but we didn't expect our movers to be so awesome at packing the truck! :) ). He called around and eventually sent us to another location about 10 miles away, where we got a 24 footer that was in functional, but not great condition. The truck itself was a bit beat up, and there were a couple of holes in the floor and ceiling, each about 8 inches in diameter, and we had hoped to have a ramp at the back, but wound up with a platform. We had also reserved 24 furniture pads, but the man at the new place only had 6. He and the man at the first place said something about giving us a discount for the inconvenience, but we're not entirely sure if that actually happened or how much it might have amounted to. If it did indeed happen, I expect that the discount would have been 15-20% - which isn't too bad. On the whole, I believe that most of the problems were caused by the man at the first location - he should have been aware of our reservation and been in charge of having it ready - but I also think that if Budget communicated better with the people at its locations and simply had a better organizational system, that most of these problems could have been avoided.

Truck had over 100,000 miles on it, so of course it almost over heated in the middle of the Nevada desert. Front windshield was dirty and the truck had no wiper fluid. Truck was not in the best condition for long distance road trips.

1.Budget Truck Rental although gave 20% discount but later they added same amount of fee as Rental Fee on top of applicable sales taxes. 2. Budget Truck Rental leave customer to figure out do hooking and unhooking of the towing trolly for the car. This is very critical to ensure the correctness and safety of moving hooked system on the freeway. Because customer are not routinely doing this type of hookup and be able to do properly without the help of Budget Truck Rental professional guys. Budget Truck Rental guys absolutely refuse to help the customers to ensure the proper hookup of towing trolly.

Budget Truck Rental out of Hartford was very professional and prompt. The truck was immaculate and ran very well. One thing to note is that this particular truck didn't have a ramp, so if you require one, you should request it.

the one way rental truck had steering issues ..once on the interstate the truck was hard to control as the steering wheel was extremely loose. if i hit any bumps on the interstate the truck would swerve so badly i felt like it would run off the road so i had to go no faster than 50 mph and even slower thru the TN mountains on I 24..once i made it to my destination the engine light popped on..waiting for roadside assistance as i type as i dont know if the truck will even make it to the drop off point

Very polite Man and Woman couple. They arrived on time and finished early never taking a break until the job was done.

We had only 3 large pieces of furniture to move this time,and the truck was perfect, easy to steer & drive and in excellent condition.

The truck was wonderful. With only 30,000 miles, it was almost like new. It did a wonderful job climbing to 12,000 feet in the Rockies!

Unless you move a lot, I would not recommend using the website to choose your truck. You need a human with knowledge to help you with your truck selection. We almost under selected the size of the truck.

The movers did an excellent job of getting the stuff on the truck! The truck was a truck, I didn't rent it to go out on, It was functional!