Truck was brand new and spotless. It fit my needs perfectly (after consulting with the rental agent), it was ready when I needed it, and the rental company was wonderful.

Customer service was terrible.

They lost our reservation and then charged us more to reschedule.

Vero Beach Budget office was POOR; Villa Park: beyond excellent. Truck had a few problems, but Budget has excellent roadside services one can feel confident in. I don't like the long drive, but if I had to I would use Budget again. Great support.

The air conditioning on the 24' box truck stopped working after 3 days on the road. Called Budget to report this and they were unable to repair it, so I had a truck in the summer heat of July with no air conditioning, I called them again and asked if they would offer a me a discount, they replied that they would consider it after the truck was returned. I am still waiting for their reply and adjustment.

Budget does not guarantee anything. Period. They don't guarantee the truck will be available, nor that furniture pads will be available, nor, despite their assurances, the rate you will pay. They cancelled our truck twice. Once two days out, once less than 24 hours out and while we were on a 3 hour trip to the house we were moving from. The second reservation had been made by their customer service. Apparently they don't have a better shot at getting a truck than anyone else. We got a smaller truck at a reduced rate. Because of this, we had to rent a second truck and have a second moving event with overnight hotel expenses and additional movers and the whole nine yards. They did discount their truck rate, but in no way did it make up for the hassle and extra expenses we incurred. The second truck was charged at a higher rate than we were promised, I still have to call them on THAT.

I rather pleased with the unit, it was brand new, Great on fuel but lacked horse power for hauling up hills but not a bad trade off!

I thought the internet quoting was horrible! It was no where close to the quote of $650

Budget truck forgot my reservation- what a nightmare.

Thanks for the help and making the move easy and seamless.

Although the truck uses a lot of gas it was a smooth and problem free trip.

Morris Moving and Storage can No Longer say that they show up 100% of the time. I had placed my order well in advance of the first in a series of days that I was hiring Morris Moving and Storage for. I called and Confirmed on July 3, 2014 that everything was set up for service #1 of 4 to begin on July 5, 2014. A few hours later a rep from Morris called me back to ask if I could move my day and time as another job had just came in for the same day. I said NO due to helpers already scheduled for the next day in another state. I was told for the SECOND time on July 3,2014 that the movers would be at my home on July 5th. The morning of July 5th came and NO ONE showed up. Also no one from Morris answered their phones or emails. I was stranded with a moving truck in Missouri and a storage unit and movers to unload in Ohio. No one in Missouri to laid my moving van. Thank goodness for the wonderful people and staff at HireAHelper. They were able to find me some movers that showed up several hours after the original movers time had been contracted but never showed. I will NEVER use Morris Moving and Storage again and am canceling parts 2,3 and 4 of this move that I had scheduled for Morris to do for me. Totally unprofessional for Morris to no show because the 2nd job that came in for July 5th paid them more for that day when if they had looked at all 4 jobs I had scheduled, they would have seen that my job would have paid them more

They lost our reservation, and then charged us more than we were originally quoted.

Budget truck rental guys were very reluctant to help me for securing my car in the towing trolly. How a customer who is not routinely doing this type of hook up would be sure whether the hookup is secure all the way without truck company guy helping the customer!!

After being stood up from Morris Moving and Storage, Mo and George with ReloPro came to save the day. Very nice, pleasant, helpful and would hire them again in a heartbeat

Truck rental didn't have the furniture pads on hand that I requested. I ended up purchasing the pads from Lowes and Home Depot.

The Budget truck we rented was OK but the check engine light came on not long after we rolled out and the maintenance company had to come and service it before we could get started in the AM. The agent renting us the truck did not seem that knowledgeable and did NOT mark the bumper that was seriously damaged even after we pointed it out. Luckily at check in the agent trusted that we were telling the truth.

Overall- I'd give 1 to 2 stars...

great experience and everyone was very professional and knoweledgeable.

Budget, through AARP, has been best priced on 2 out of three moves. Had used Penske once - difference with Budget is more tie down bars and side mirrors have larger second (close up to eliminate/reduce blind spots) mirrors.

This was a very pleasant experience and I plan to use Hire-a-Helper again to unpack me when I arrive at my destination. My hope is that I get a team as good as Lone Star Movers!

Getting my moving truck took over an hour (very inefficient), lost precious time there. I was also disappointed that I had to be the one to bring up my insurance coverage instead of them offering it from the beginning and explaining the different options, it was like pulling teeth to get all the information.

Budget screwed up my reservation costing me time and money. They have offered compensatipn but i suspect getting full value will be a fight. Never going to use them again.

Budget is the way to go. They work for you not just ask for your money.

Truck was available, affordable and we got the job done in 1/2 day!!

Budget was fine. The people we dealt with were nice and generally helpful. The only minus I would give them is that we paid for furniture pads that were not included on the truck. We didn't find this out until after we left the location, so we were out of luck when we packed up. Overall this was not a big deal, and getting the charge removed was no problem.

Budget was a very easy company to work with. The truck worked well, everything fit well, and the ramp made moving things in and out very easy. I also like that they give you unlimited miles! Very helpful. Renting a dolly through them was worth every dollar, too. I would use Budget again!

Budget was OK; the truck was clean but it had no cruise control and a governor (I think) because I could not get it over 75 MPH and that meant that on a hill, my effective speed dropped below the speed limit of 70 MPH. Also they mandated a 3 day rental for a one day trip (Chicago to St. Louis).

Rented a dolly and a 16 ft moving truck for a wonderful price!

Overall a good truck and good experience. The inside of the passenger door panel was broken. The truck rode well and was in good shape overall.

The Budget truck was poorly maintained. AC was not working. The right headlight was pointing into the ditch. No windshield washer fluid. Out of balance tires. The truck should never have been allowed on the road.

Never ever again. Rented truck from local gas station owner on Rt 1 in Virginia. They say you get what you pay for-filthy truck and rude staff.

Rented truck from a local gas station owner on Rt 1 in Virginia. Never again. Filthy truck. Rude service from staff.

The service manager was very polite; and efficient. The original place had sold out their trucks, so we were referred to another place in Los Angeles. We were issued a truck within 30 Minutes.

Truck drove well. The cabin wasn't freshly swept but was still quite serviceable; I wiped it down for the next person though.

Love budget- was given a truck with out A/C- not ideal for a 8 hour transition- and they were great about making sure I was ok with the unfortunate situation, trying their hardest to resolve it before giving it to me and compensating me for having to endure it. Quality service and effort. Will use again.

Excellent, brand new truck.

The representatives at Budget where I picked up the truck were courteous and professional.

The truck was filthy in the cab. The cargo area had not been swept out. I was not thrilled to drive a truck with 186,000 miles on a one-way, long-distance move.

Again, great job by the guys.....

10 x 10 storage unit

worked hard, very pleasing. On time and ready to work

truck was great and held all of our things- 2 bedroom apartment

Budget was a nightmare, the first truck I got broke down and it took them 3 hours to get back to me and get a mechanic there then he could not fix it so waited another 4 hours for them to send a second truck, it finally got there and was full of water and still leaking ( heavy rain all that day) so by time they got the 3rd truck there and moving men to transfer the load from truck number one it was a 16 hour delay and I had 1100 miles left of the trip and movers booked at the other end to unload. NIGHTMARE I would not rent a Budget truck again their equipment is old, not maintained, and awful and customer service didn't really care we were sitting in a truck at a gas station all day.

3 floors including a stuffed basement moved in one day, loading AND unloading. Wonderful job!

You get what you pay for! Don't rent Budget!'n

Awful and will never rent a Budget Truck again! Old, rusted truck and trailer. Two flat tires!

Budget offered best price for 16 foot truck