Budget® Reviews
Morris Moving and Storage can No Longer say that they show up 100% of the time. I had placed my order well in advance of the first in a series of days that I was hiring Morris Moving and Storage for. I called and Confirmed on July 3, 2014 that everything was set up for service #1 of 4 to begin on July 5, 2014. A few hours later a rep from Morris called me back to ask if I could move my day and time as another job had just came in for the same day. I said NO due to helpers already scheduled for the next day in another state. I was told for the SECOND time on July 3,2014 that the movers would be at my home on July 5th. The morning of July 5th came and NO ONE showed up. Also no one from Morris answered their phones or emails. I was stranded with a moving truck in Missouri and a storage unit and movers to unload in Ohio. No one in Missouri to laid my moving van. Thank goodness for the wonderful people and staff at HireAHelper. They were able to find me some movers that showed up several hours after the original movers time had been contracted but never showed. I will NEVER use Morris Moving and Storage again and am canceling parts 2,3 and 4 of this move that I had scheduled for Morris to do for me. Totally unprofessional for Morris to no show because the 2nd job that came in for July 5th paid them more for that day when if they had looked at all 4 jobs I had scheduled, they would have seen that my job would have paid them more
The Budget truck we rented was OK but the check engine light came on not long after we rolled out and the maintenance company had to come and service it before we could get started in the AM. The agent renting us the truck did not seem that knowledgeable and did NOT mark the bumper that was seriously damaged even after we pointed it out. Luckily at check in the agent trusted that we were telling the truth.
Getting my moving truck took over an hour (very inefficient), lost precious time there. I was also disappointed that I had to be the one to bring up my insurance coverage instead of them offering it from the beginning and explaining the different options, it was like pulling teeth to get all the information.
Budget was fine. The people we dealt with were nice and generally helpful. The only minus I would give them is that we paid for furniture pads that were not included on the truck. We didn't find this out until after we left the location, so we were out of luck when we packed up. Overall this was not a big deal, and getting the charge removed was no problem.
Love budget- was given a truck with out A/C- not ideal for a 8 hour transition- and they were great about making sure I was ok with the unfortunate situation, trying their hardest to resolve it before giving it to me and compensating me for having to endure it. Quality service and effort. Will use again.
Budget was a nightmare, the first truck I got broke down and it took them 3 hours to get back to me and get a mechanic there then he could not fix it so waited another 4 hours for them to send a second truck, it finally got there and was full of water and still leaking ( heavy rain all that day) so by time they got the 3rd truck there and moving men to transfer the load from truck number one it was a 16 hour delay and I had 1100 miles left of the trip and movers booked at the other end to unload. NIGHTMARE I would not rent a Budget truck again their equipment is old, not maintained, and awful and customer service didn't really care we were sitting in a truck at a gas station all day.
Well we arrived at the pick-up location for the truck the owner was not there and his helper was not prepared to handle the paper work. We had to wait for the owner to arrive which put us behind schedule about an hour. The first truck they tried to give us was dirty and wet on the inside and had a lot of outside damage. They did give us a better truck when we asked. Not to bad of an experience all together.
The truck was great, clean and ran well and did not use a lot of gas. The "store" where we picked it up was a disaster. I had a reservation for 8:30 for the truck and arrived at 8:15. It was obvious that they had had a lot of trucks returned Sunday night. The parking lot was packed and the lady that worked in the office was running around like a chicken without a head. End of story I finally got out with my truck at 9:15, the movers arrived at 9:00 so I paid for 1/2 hour that they sat waiting for me to arrive with the truck. If I owned that Store I would make sure that someone arrive early to unscramble the mess of trucks that were dropped off during the night so that we could be ready to service customers in a timely and friendly manner when they arrived.
