Budget® Reviews
My experience was average in every way. Booking the truck (a 24-ft. truck) was easy by phone and it was ready for pick-up on the scheduled date. The locationn was small and my final on-site paperwork had to be done in a garage (off an old-fashioned dot-matrix printer which took twice as long to print). The truck itself was in average condition, certainly far from new and with no accessories (like a cup holder). However, it did what it needed to do and I turned it in a day early (though I did not receive any credit for that).
We booked budget because we changed our moved date and uhaul was no longer available on that date. We showed up for our truck on a Saturday at that time we said and there was no truck available. The employee acted like this was normal. I had to change my hired help again. The truck was still not there the following day. My hired help was on hold waiting for us to get a truck. They offered us 2 smaller trucks( diff locations) but we did not have enough drivers(they didn't have a car dolly). We had to make a 5 hour roundtrip drive just to pick up an available truck. My hired help was great and showed up after their other scheduled job. Dropping off the truck was fine. Have dealt with the drop off location before.
I booked online and the process was easy. Then it went downhill. We were able to book online for a holiday, but they are not open on the holiday we booked for. I had not heard from them so I called 2 days prior to confirm that there would be a truck for me. I was then told that they were not open and they I couldn't get the truck when I wanted. Why was I able to book online? Why didn't anyone call when the booking came through? This was very poor customer service. Price was reasonable and condition of the truck was average. I would only use them again because they are the most competitively priced, but I will DOUBLE check that they are open on the day I want my truck.
-It was very easy to book the truck online. Very convenient and the website was very easy to follow. -Customer service was exceptional. -The price was the lowest compared to other sites. -Condition of truck was superb. -We selected this company for location and pricing. -Yes *The only problem we experienced was ordering furniture pads and they were not able to get the amount we ordered. We received a call the day before we were to move. Since we booked the truck a month in advance, it was very frustrating because I had to deal with the problem that morning and it was very stressful.
I booked online and the customer service was great once i picked up the truck. The truck was clean but the ramp would stick every time we used it which was very frustrating. I chose the company because they were the cheapest but I got what I paid for in the long run. I would use them again but I would just make sure everything works correctly before I leave the shop. I like that they have many locations to drop off their trucks.
We will never use them again!The truck we reserved was not available when we went to get it and therefore my movers had to stand around helping just bring things to the door instead of loading the truck. we got the truck three hours later than promised and we had to drive out of our way to pick the truck up. There was suppose to be moving blankets in the truck and there were none so we had to drive all the way back to the location to pick up the moving blankets mean while it has started storming! If the truck And items we payed for would have been on time the big furniture would have already been in the truck instead of wet in the driveway. Needless to say we were very unhappy with Budget and won't be using them again. The inside of the truck was very dirty and the check engine light was on. When we called customer service they were very unhelpful saying things like what is it you want us to do about it now? We booked this online and made phone calls to Budget many times to make sure all the equipment was going to be available to us at that time. We Chose this company because they had the best price and locations for what we needed.
I booked online using Budget's site. When I picked up the truck I had a small wait but the truck was in expected condition. Budget was the best price for me (in part due to a membership discount in connection with team national). Truck was slightly beat up (several deep scratches, slight rusting) and the dolly that I rented had torn/short straps. it ended up working great and they worked with me when I had to drop off my truck at a diffrent location. Yes, I used them twice for moving to a storage and then again after moving out.
the customer service at the pickup location was not very good. I received no instruction on the operation of the truck, rear door, or ramp. Booking was easy online. I used Budget because they were the cheapest. The trailer was in ok condition, the outside was pretty scratched up, the inside was fine. I doubt that I would use them again.
I can't believe how phenomenal Monae Movers were. It was a last minute need on Labor Day weekend.... They called me within five minutes of my request and they got over to my house within two hours. They somehow got our furniture finished loaded and then unloaded within two hours (that had taken my fiancé and I four hours to start loading). Highly recommended for their flexibility and hard work!!! Not a thing scratched and not ridiculously priced! Plan on calling them again when I move my house out of storage. Thanks again guys!
The Budget rental office in Escondido was a pretty poor experience. The employee enjoyed talking about blowing people away with ak47's and put a customer calling with a complaint on speaker while finishing our paperwork--not respectful at all to either us or the elderly gentleman on the phone who had a legitimate complaint. That Budget employee should be terminated. The Budget Eugene office was much better when we returned the trucks and trailer. All in all, we probably won't use Budget again.