Budget® Reviews
I can't believe how phenomenal Monae Movers were. It was a last minute need on Labor Day weekend.... They called me within five minutes of my request and they got over to my house within two hours. They somehow got our furniture finished loaded and then unloaded within two hours (that had taken my fiancé and I four hours to start loading). Highly recommended for their flexibility and hard work!!! Not a thing scratched and not ridiculously priced! Plan on calling them again when I move my house out of storage. Thanks again guys!
The Budget rental office in Escondido was a pretty poor experience. The employee enjoyed talking about blowing people away with ak47's and put a customer calling with a complaint on speaker while finishing our paperwork--not respectful at all to either us or the elderly gentleman on the phone who had a legitimate complaint. That Budget employee should be terminated. The Budget Eugene office was much better when we returned the trucks and trailer. All in all, we probably won't use Budget again.
Everett reached out to let me know the original crew had car troubles and he was coming in person to get my job completed. That delay meant the packing job started about an hour later than scheduled. However his team worked diligently and packed my truck carefully ensuring none of my fragile glassware, mirrors, or TV were damaged during the process or in transit. And they packed it superbly. Most of my furniture is non-square so it doesn't stack or sit in corners well, and Everett ensured everything fit and was tied securely. So thankful to have skilled packers on the job!
They showed up early, did a great job of padding and wrapping the furniture for protection, and very professionally loaded the truck and tied everything firmly in place. These guys are experienced movers! They finished early and insisted on helping to box our lamps, which they made sure were well-protected. I highly, highly recommend them!
Fine until I returned the truck to Sexton's Auto Sales on Capitol Blvd. in Raleigh. The guy there ( didn't get his name) was the meanest, rudest person I have ever met in my entire life. I had filled up the truck to the best of my ability, until the gas hose clicked, and he practically cussed me out, saying I did it on purpose and was trying to cheat him. He charged me for more gas and a 30.00 fee on top of that. I haven't looked at my bank statement yet to see how much more gas he supposedly put in, but there was nothing I could do, he had my credit card on file from renting the truck. I called the company to complain and was told that there was nothing they could do about it.
Budget Rental opened early to get my truck to me on a busy Sat. They were polite and efficient. I gave them 4 stars only because the truck required sweeping out before loading. We have not completed our trip. I am hoping the truck performs well on the road. It seems to be in good condition, but it is a bit rough riding - but hey, it's a truck (16').
The owner of the Budget Rental place transposed the last few numbers of my mileage and debited my card almost $50 in excess of what it should have cost. I didn't notice until that night so another trip had to be made back to get them to refund the over-charge. Not a good move after only one of the two movers from HireaHelper showed and I had to help move a washer and other heavy objects down stairs and out to the truck.
The two gentlemen that came to our apartment to help us unpack our truck were amazing. They worked so hard for us, unloading our belongings and bringing them up two flights of stairs. It was hot, humid, and painful but they got it done, quickly and efficiently. They also were very polite and respectful. We genuinely enjoyed their company. If it wasn't for them, we would have been at it all night and possibly into the next day. We would absolutely recommend them again and if we ever need this kind of help in the future, I hope we get them.
We had a brand new Budget rental truck. The size was 16'. We lived in a 2 bedroom, 2 bath, 1200 square foot apartment with 2 little storages on the outside. The size of the truck would have been fine if I was able to throw away more things and pack a little bit better, but due to the time constraints of the move (we had a week to move due to start dates of our jobs) we ended up having to get a trailer to pull in the back of the rental. The truck was great, no problems on our 1200 mile trek. The customer service at both locations was great as well. They made sure we had all the information we needed. We choose Budget because it was a lot cheaper than the other rental companies. We would definitely use Budget again.
The Budget truck, a 16 foot one, was in good condition and ran well for the move. Picking it up in downtown New Haven took a little longer than was reasonable, but the folks were polite. There was only one person working that day. Otherwise, it was a smooth and simple process, including returning the truck.
The people I interacted with in the process of getting the truck were professional and very helpful. I didn't originally reserve the car dolly, but they had them on hand and also helped me select the best choice for the car I needed to tow. The truck they gave me was fairly new and in excellent condition. I've always been happy with Budget each time I've used them, and this time was no exception. Also, their unlimited miles option was quite useful for this move, since we weren't going straight from the original point of departure to our new place (we were traveling Denver -> DC -> Providence).
the service in Cincinnati was very professional they took the time to show me how to hitch a trailer to the truck and put my truck securely on the trailer... i had a one way destination..... when i return my truck in Atlanta the customer service from the owner was very poor, it was business as usual no conversation just give him the paper work and go. The young lady who found my belongings i left in the truck was very friendly and helpful.
