I got my truck online through Budget truck rental. when I pick up the truck at the store in Morgan Hill the man that assign me the truck was great as well as the people were at where I drop the truck off at, in Citrus Heights.

Great service on both accounts.

Friendly staff. Clean/new truck.

The rental truck recommended by Budget wasn't big enough for all of my belongings, even without a sofa and love seat. Not sure if the next size up would have been too big, but given the fact that I was forced to overload my car and still fill the passenger compartment, it may have been the better option for my move.

Good experience with Budget renting a 24 foot truck. Truck was ready and waiting and in good working order. The gas reading was a little lower than full, so I marked that on the sheet with no problems. AC worked well, though the radio didn't (I'd recommend checking that as part of the walkthrough). Estimated price didn't include taxes (6% sales + 10% rental), so that was a bit of a surprise. Once on the road, the truck ran very well. Dropoff was easy and painless. All in all, a good experience.

They moved everything out of my home in less than 2 hours, the guy even came back after the move was over to break down my children's bedroom set. They were AWESOME I will definately call them when I ready to move.

Miscommunications btwn reservations and local branch caused major delay in truck pick up. Local did not have truck or Car carrier as reserved. Ended up having to do double pick up duty of truck on one day and carrier on day two. Customer service was somewhat accommodating by giving a small discount, which helped to provide some relief.

Everything was fine/

i was very satisfied with the outcome tho it started out shaky .

The 10-foot truck met my needs well; I do have a number of items, including several pieces of furniture, but I was moving to a studio apartment. In addition to the truck itself, I ordered pads to protect furniture during the trip, which I think is a must.

truck was 26 foot - BIG. I was able to move without a scratch but there were many moments I was very nervous, this is hardly a cargo van. But the truck itself - low mileage, clean, just a few pings and dings, convenient to pick up and drop off locations. Nice experience.

Moving was not unpleasant at all; in fact, it was an enjoyable opportunity to see the road and meet some great folks from Hire A Helper.

Very reasonable and courteous staff!

We had used Budget in the past, and had found their prices reasonable, and their service better than some of their competitors, but this time they were a big disappointment. We had made our reservation a month in advance, and were supposed to pick up the truck from a liquor/convenience store/Budget location at 9 am. Due to various delays, we showed up at 9:30, but the place wasn't even open yet! We gave Budget a call and let them know, and decided to wait around because their sign said they would open at 10. In the meantime, we decided to walk around the place and see if we could find the truck and get an idea of whether or not it would need a through checking-over. We walked around the entire property, and the only trucks we saw were 16 footers, not the 24 footer we had reserved. When the place finally opened, the man said that he did not have a 24 footer available, and that they had all been rented a few days before and he had not gotten any back. He offered us a 16 footer (which, in retrospect, we probably could have managed with, but we didn't expect our movers to be so awesome at packing the truck! :) ). He called around and eventually sent us to another location about 10 miles away, where we got a 24 footer that was in functional, but not great condition. The truck itself was a bit beat up, and there were a couple of holes in the floor and ceiling, each about 8 inches in diameter, and we had hoped to have a ramp at the back, but wound up with a platform. We had also reserved 24 furniture pads, but the man at the new place only had 6. He and the man at the first place said something about giving us a discount for the inconvenience, but we're not entirely sure if that actually happened or how much it might have amounted to. If it did indeed happen, I expect that the discount would have been 15-20% - which isn't too bad. On the whole, I believe that most of the problems were caused by the man at the first location - he should have been aware of our reservation and been in charge of having it ready - but I also think that if Budget communicated better with the people at its locations and simply had a better organizational system, that most of these problems could have been avoided.

Truck had over 100,000 miles on it, so of course it almost over heated in the middle of the Nevada desert. Front windshield was dirty and the truck had no wiper fluid. Truck was not in the best condition for long distance road trips.

1.Budget Truck Rental although gave 20% discount but later they added same amount of fee as Rental Fee on top of applicable sales taxes. 2. Budget Truck Rental leave customer to figure out do hooking and unhooking of the towing trolly for the car. This is very critical to ensure the correctness and safety of moving hooked system on the freeway. Because customer are not routinely doing this type of hookup and be able to do properly without the help of Budget Truck Rental professional guys. Budget Truck Rental guys absolutely refuse to help the customers to ensure the proper hookup of towing trolly.

Budget Truck Rental out of Hartford was very professional and prompt. The truck was immaculate and ran very well. One thing to note is that this particular truck didn't have a ramp, so if you require one, you should request it.

the one way rental truck had steering issues ..once on the interstate the truck was hard to control as the steering wheel was extremely loose. if i hit any bumps on the interstate the truck would swerve so badly i felt like it would run off the road so i had to go no faster than 50 mph and even slower thru the TN mountains on I 24..once i made it to my destination the engine light popped on..waiting for roadside assistance as i type as i dont know if the truck will even make it to the drop off point

Very polite Man and Woman couple. They arrived on time and finished early never taking a break until the job was done.

We had only 3 large pieces of furniture to move this time,and the truck was perfect, easy to steer & drive and in excellent condition.

The truck was wonderful. With only 30,000 miles, it was almost like new. It did a wonderful job climbing to 12,000 feet in the Rockies!

Unless you move a lot, I would not recommend using the website to choose your truck. You need a human with knowledge to help you with your truck selection. We almost under selected the size of the truck.

The movers did an excellent job of getting the stuff on the truck! The truck was a truck, I didn't rent it to go out on, It was functional!

Truck was brand new and spotless. It fit my needs perfectly (after consulting with the rental agent), it was ready when I needed it, and the rental company was wonderful.

Customer service was terrible.

They lost our reservation and then charged us more to reschedule.

Vero Beach Budget office was POOR; Villa Park: beyond excellent. Truck had a few problems, but Budget has excellent roadside services one can feel confident in. I don't like the long drive, but if I had to I would use Budget again. Great support.

The air conditioning on the 24' box truck stopped working after 3 days on the road. Called Budget to report this and they were unable to repair it, so I had a truck in the summer heat of July with no air conditioning, I called them again and asked if they would offer a me a discount, they replied that they would consider it after the truck was returned. I am still waiting for their reply and adjustment.

Budget does not guarantee anything. Period. They don't guarantee the truck will be available, nor that furniture pads will be available, nor, despite their assurances, the rate you will pay. They cancelled our truck twice. Once two days out, once less than 24 hours out and while we were on a 3 hour trip to the house we were moving from. The second reservation had been made by their customer service. Apparently they don't have a better shot at getting a truck than anyone else. We got a smaller truck at a reduced rate. Because of this, we had to rent a second truck and have a second moving event with overnight hotel expenses and additional movers and the whole nine yards. They did discount their truck rate, but in no way did it make up for the hassle and extra expenses we incurred. The second truck was charged at a higher rate than we were promised, I still have to call them on THAT.

I rather pleased with the unit, it was brand new, Great on fuel but lacked horse power for hauling up hills but not a bad trade off!

I thought the internet quoting was horrible! It was no where close to the quote of $650

Budget truck forgot my reservation- what a nightmare.

Thanks for the help and making the move easy and seamless.

Although the truck uses a lot of gas it was a smooth and problem free trip.

Morris Moving and Storage can No Longer say that they show up 100% of the time. I had placed my order well in advance of the first in a series of days that I was hiring Morris Moving and Storage for. I called and Confirmed on July 3, 2014 that everything was set up for service #1 of 4 to begin on July 5, 2014. A few hours later a rep from Morris called me back to ask if I could move my day and time as another job had just came in for the same day. I said NO due to helpers already scheduled for the next day in another state. I was told for the SECOND time on July 3,2014 that the movers would be at my home on July 5th. The morning of July 5th came and NO ONE showed up. Also no one from Morris answered their phones or emails. I was stranded with a moving truck in Missouri and a storage unit and movers to unload in Ohio. No one in Missouri to laid my moving van. Thank goodness for the wonderful people and staff at HireAHelper. They were able to find me some movers that showed up several hours after the original movers time had been contracted but never showed. I will NEVER use Morris Moving and Storage again and am canceling parts 2,3 and 4 of this move that I had scheduled for Morris to do for me. Totally unprofessional for Morris to no show because the 2nd job that came in for July 5th paid them more for that day when if they had looked at all 4 jobs I had scheduled, they would have seen that my job would have paid them more

They lost our reservation, and then charged us more than we were originally quoted.

Budget truck rental guys were very reluctant to help me for securing my car in the towing trolly. How a customer who is not routinely doing this type of hook up would be sure whether the hookup is secure all the way without truck company guy helping the customer!!

After being stood up from Morris Moving and Storage, Mo and George with ReloPro came to save the day. Very nice, pleasant, helpful and would hire them again in a heartbeat

Truck rental didn't have the furniture pads on hand that I requested. I ended up purchasing the pads from Lowes and Home Depot.

The Budget truck we rented was OK but the check engine light came on not long after we rolled out and the maintenance company had to come and service it before we could get started in the AM. The agent renting us the truck did not seem that knowledgeable and did NOT mark the bumper that was seriously damaged even after we pointed it out. Luckily at check in the agent trusted that we were telling the truth.

Overall- I'd give 1 to 2 stars...

great experience and everyone was very professional and knoweledgeable.

Budget, through AARP, has been best priced on 2 out of three moves. Had used Penske once - difference with Budget is more tie down bars and side mirrors have larger second (close up to eliminate/reduce blind spots) mirrors.

This was a very pleasant experience and I plan to use Hire-a-Helper again to unpack me when I arrive at my destination. My hope is that I get a team as good as Lone Star Movers!

Getting my moving truck took over an hour (very inefficient), lost precious time there. I was also disappointed that I had to be the one to bring up my insurance coverage instead of them offering it from the beginning and explaining the different options, it was like pulling teeth to get all the information.

Budget screwed up my reservation costing me time and money. They have offered compensatipn but i suspect getting full value will be a fight. Never going to use them again.

Budget is the way to go. They work for you not just ask for your money.

Truck was available, affordable and we got the job done in 1/2 day!!