Budget was cheaper than uhaul, but it came with it's frustrations. The car trailer was not at the same location when we went to pick up the truck, but they did discount for the inconvenience. Then there was the issue of the rude guy when we went to get the car trailer who refused to help us or even tell us how to hook up the trailer. THEN we realized when we got the trailer home that it had a flat tire and they had to send someone out. So, overall the price and phone service were good, but the hassle balanced out to an average rating.

The price was right and it was fairly easy to pick up and return the truck. The 10' box truck was signifiantly cheaper than the 16' truck, so I definitely had more truck than necessary.

truck ramp didn't work

Gas in diesel tank one day delay

We had always used Uhaul for our previous moves, but decided to give Budget a shot since the prices looked significantly cheaper at face value. We soon found there's a reason for that. The truck we got had the engine light on, when I asked why it was on I was told "It's on in like 80% of these trucks." I've rented multiple trucks, never have I had an engine light on. I asked for another truck as we were driving two states away and was told there were no others. Halfway through our trip I start hearing a banging, not continuously, but about every 10 minutes or so. We pulled into a rest stop to discover the front turn signal hanging off the truck because the clips holding it in place were worn and didn't allow it to stay snug. It had been raining all morning and had just stopped when we reached the rest stop. I went to turn off the windshield wipers to discover they wouldn't stop, even when I turned the ignition off and pulled out the key. I had to drive another half hour spraying the windshield with wiper fluid before the wipers just stopped, in the middle of my windshield. The rest of the trip was fine, but for our next move, we won't be using Budget.

The closest Budget was Pasedena so I paid mileage driving back and forth. Only hired the guys to move the heavy stuff which was one trip. With the cost of the truck should have kept the guys for a couple of trips and got it done. Instead I'm still moving smaller stuff with my van.

Unreliable. Never trust them. I reserved a truck two weeks ago and I called them to confirm it. They even took my credit card number. They called me 24 hours before moving and left a voicemail that they don't have any truck available. When I called them back they told me they always overbook to be sure.

Called the number in the phone book for a Budget location near me. When I tried to verify pick-up location it was 15 miles away from where I called - turns out they shut down the location near me and just forward calls. I reserved a 24' truck over a week ahead of when I needed it and they took the reservation. When I call to tell them I was on the way to pick it up they informed me they didn't have any trucks that size and asked if I could use a 16'. When I said no they said the closest 24' truck was 30 miles away and it was the only one I could get. In fairness to them they did credit me with the 60 miles extra round trip to pick up and drop off the truck, also gave me a discount on the rental. Truck was like new and worked perfectly.

Good customer service. Very responsive to questions about vehicle systems and operation and emergencies.

The truck worked great! The rental location was a little chaotic, and I had to stand in line for about 35 minutes, even tough I had reserved & paid for the truck online. I am a huge fan of the Lift gate that this truck had, instead of the ramp that are on other trucks (Uhaul).

Truck worked find and was in great shape

Everthing about the truck was fine, the pick location was the problem. Kemp Mill Beer Wine and Deli at 1339 Lamberton Dr. Silver Spring, Maryland 20902. I would never have used them if I had seen reviews. They were a over a half hour later to open and our scheduled pick up time. When they did show the reasoning was that we might be late. When I informed them I would be contacting Budget he told me to go ahead, do you know how much money I make. He might be right, but I hope the entire company does not operate like this rental office.

This is the way to go!

The 24 foot truck we rented was ok.

I feel like the moving trucks are a great value and I have used Budget Truck rentals in the past and will do so in the future as well.

Trucks were not easily available with other companies but Budget had the perfect size for my needs.

Budget didn't have truck I reserved and had to requested date of move wrong

They didn't have the truck we ordered, the truck they provided was dirty and had non-operating back-up lights. Because they gave me a bigger truck, I had to pay for insurance that otherwise would have been covered. Customer service was terrible.

I will never use Budget again! They gave me a broken truck and put me 1 day behind schedule. And one ofworkers at the store was extremely rude. The road side was helpful, but everything took for ever.

Good, clean truck full of gas. There were things missing that were reserved (like furniture pads or a dolly) which I reported to customer service just after pick-up. No hassle in getting a refund, but I had to call twice: once to report the missing items and once to request the refund. Partly my fault, I should have checked at pickup...

Good service,, John was great reorganizing a small trailer to make the needed Items to fit.

The truck was in fine condition and reasonably comfortable to drive. My only complaint is that we had the truck reserved weeks in advance, but when we arrived our 10' truck had been vandalized the night before so we were forced to drive further to another Budget location. I think we should have been notified that our truck was no longer available. The Budget office also would not pick up their phone or call us back. Overall, the move worked out, but it was poor business not to call a customer back or notify them that their truck would not be available.

Pleasant people at the original location, but the lack of the moving blankets I'd reserved and paid for had me waiting, then driving the truck half an hour across town, then waiting another half-hour to get them, and then driving back. Meanwhile, my moving crew were waiting.

I was very happy with the condition of the truck provided by Budget Rental. Their staff was friendly and easy to work with.

My budget rental was good. The locations was really swamped and they didn't have exactly what I asked for but what they had fortunately worked out.

Worked out perfectly and much more cost effective than having a mover lug everything from RVA to NYC.

I rented a budget truck in Baltimore, MD. Truck was very old and felt like it had no shocks. At one point I actually jumped out of my seat when I went over a bump. Unfortunately I lost the truck key during the commotion of the move and the rental location didn't have an extra key. The locksmith had difficulty making another key because the ignition shaft was worn. The locksmith had to fix the ignition in order to make a new key. Fortunately Budget did pay to redo the ignition but the experience was AWFUL!!! When I returned the truck to a location New Brunswick, NJ the rental agent laughed when he saw the condition of the truck and said his customers would never accept a truck in that condition,

Booked online... was able to pick up without any problems. Had a weekend drop off and though there was a big line, was able to simply drop off keys without waiting.

Overall, there were only problems with the car carrier not fitting the tires easily, and noisy ratchet devices and ramps that we had to apply our own WD-40 on, so that they would operate easier and without noise. The car carrier should have been serviced BEFORE renting it.

My experience was average in every way. Booking the truck (a 24-ft. truck) was easy by phone and it was ready for pick-up on the scheduled date. The locationn was small and my final on-site paperwork had to be done in a garage (off an old-fashioned dot-matrix printer which took twice as long to print). The truck itself was in average condition, certainly far from new and with no accessories (like a cup holder). However, it did what it needed to do and I turned it in a day early (though I did not receive any credit for that).

Very easy to work with

Terrible. We chose the company based on cost showed in the online reservation. First, they didn't have the truck we reserved, only a much smaller one (24 foot down to 16..come on, it's moving day!!!). Then the local Budget store operator ended up charging us for the 24 foot truck and not the 16 foot truck we were given. Then calling the central help line over the phone for a partial refund was completely futile; they refused to help. I emailed a detailed description of what happened and how much we were owed, submitting the online reservation form and our receipt. They refused to help. Terrible service and terrible prices.

We booked budget because we changed our moved date and uhaul was no longer available on that date. We showed up for our truck on a Saturday at that time we said and there was no truck available. The employee acted like this was normal. I had to change my hired help again. The truck was still not there the following day. My hired help was on hold waiting for us to get a truck. They offered us 2 smaller trucks( diff locations) but we did not have enough drivers(they didn't have a car dolly). We had to make a 5 hour roundtrip drive just to pick up an available truck. My hired help was great and showed up after their other scheduled job. Dropping off the truck was fine. Have dealt with the drop off location before.

Budget was a good company. They were easy to work with. We didn't have any problems or complaints.

Best price. Had some trouble securing a hand cart, even though we had reserved it in advance. Had to drive across town to pick up from another location.

Awful. I paid for insurance and coverage, and when I got stuck and needed them, they wouldn't come out and help me. I had to ask a nearby trucker to help me.

I was over charge said I had more miles then I used which was a lie since if was 4 miles exactly from house to house

Customer service was very basic, not overly polite. But our truck was ready when requested with all ordered materials. The pricing was on par with other truck rental companies.

-It was very easy to book the truck online. Very convenient and the website was very easy to follow. -Customer service was exceptional. -The price was the lowest compared to other sites. -Condition of truck was superb. -We selected this company for location and pricing. -Yes *The only problem we experienced was ordering furniture pads and they were not able to get the amount we ordered. We received a call the day before we were to move. Since we booked the truck a month in advance, it was very frustrating because I had to deal with the problem that morning and it was very stressful.

The truck was new, in great shape, and drove well. The pickup and drop off processes were pretty easy. I was just surprised that the price was so high.

The helpers were excellent, they were on time and extremely careful with the goods moved. They were very friendly.

I booked online and the process was easy. Then it went downhill. We were able to book online for a holiday, but they are not open on the holiday we booked for. I had not heard from them so I called 2 days prior to confirm that there would be a truck for me. I was then told that they were not open and they I couldn't get the truck when I wanted. Why was I able to book online? Why didn't anyone call when the booking came through? This was very poor customer service. Price was reasonable and condition of the truck was average. I would only use them again because they are the most competitively priced, but I will DOUBLE check that they are open on the day I want my truck.

We will never use them again!The truck we reserved was not available when we went to get it and therefore my movers had to stand around helping just bring things to the door instead of loading the truck. we got the truck three hours later than promised and we had to drive out of our way to pick the truck up. There was suppose to be moving blankets in the truck and there were none so we had to drive all the way back to the location to pick up the moving blankets mean while it has started storming! If the truck And items we payed for would have been on time the big furniture would have already been in the truck instead of wet in the driveway. Needless to say we were very unhappy with Budget and won't be using them again. The inside of the truck was very dirty and the check engine light was on. When we called customer service they were very unhelpful saying things like what is it you want us to do about it now? We booked this online and made phone calls to Budget many times to make sure all the equipment was going to be available to us at that time. We Chose this company because they had the best price and locations for what we needed.

It's a truck. Not much to say about it. It had a tiny cab, which made driving difficult. Other than that, it was an ordinary experience.

Booking was easy and done on line. Customer service at pick up was excellent. Price was a little better. Truck condition would have been better. Truck had a lot of mileage. Selected Budget because they could confirm availability. Other companies could not confirm. Yes would use them again.

Very good, truck was clean service was ok nothing bad I would use again

The truck leaked in a rainstorm and lots of furniture was damaged.

The company showed up on time and loaded the ruck on a timely matter.