Budget® Reviews
The truck itself was fine. due to a computer clich they kept me waiting 2 hours for pick-up. Then when I had a light come on the dash while going over the pass. Took another 2 hours for them to call me back, only to let me know that a monkey wrench means it is due for service and I could continue driving. It put us way behind on everything. would I use them again? Maybe because of the price, but be ready for [ extremely lousy customer service!!! ]
The size of the rental truck was perfect for my move. The condition of the truck was OK and the rearview mirrors were not fully functional. When I picked up the truck, the associate was not very helpful, and when I returned home, I realized that the hand dolly and furniture pads were not included in the bed of the truck as requested (and already pre-paid). It would have been nice to have a direct number to the store so that I could resolve the issue on my own. The online customer service representatives were great in addressing my concerns however. I would use Budget again because of their economical value and ease of on-line registration, however, I would make sure all invoices are accurate and pre-paid items are in the truck prior to me taking it off the premises.
The people who work at the Budget Truck Rental in Alexandria VA were very nice and helpful. The truck ran well and was perfect for an across town move. It was also nice to be able to drop off the truck using the key drop off even when the Budget place was closed. One thing I learned was to book under the name of the person driving - otherwise you have to pay a little extra to get a second name listed as a driver.
Got a 10-foot truck for a one bedroom apartment. Size was perfect (didn't have to move any appliances). Move was 125 miles. Truck was in good condition and easy to drive - first time for me. 4 stars because they had overbooked and my truck wasn't available. Customer service could have been better but they did end up booking me to another location within an hour. Would use them again.
Budget was cheaper than uhaul, but it came with it's frustrations. The car trailer was not at the same location when we went to pick up the truck, but they did discount for the inconvenience. Then there was the issue of the rude guy when we went to get the car trailer who refused to help us or even tell us how to hook up the trailer. THEN we realized when we got the trailer home that it had a flat tire and they had to send someone out. So, overall the price and phone service were good, but the hassle balanced out to an average rating.
We had always used Uhaul for our previous moves, but decided to give Budget a shot since the prices looked significantly cheaper at face value. We soon found there's a reason for that. The truck we got had the engine light on, when I asked why it was on I was told "It's on in like 80% of these trucks." I've rented multiple trucks, never have I had an engine light on. I asked for another truck as we were driving two states away and was told there were no others. Halfway through our trip I start hearing a banging, not continuously, but about every 10 minutes or so. We pulled into a rest stop to discover the front turn signal hanging off the truck because the clips holding it in place were worn and didn't allow it to stay snug. It had been raining all morning and had just stopped when we reached the rest stop. I went to turn off the windshield wipers to discover they wouldn't stop, even when I turned the ignition off and pulled out the key. I had to drive another half hour spraying the windshield with wiper fluid before the wipers just stopped, in the middle of my windshield. The rest of the trip was fine, but for our next move, we won't be using Budget.
Unreliable. Never trust them. I reserved a truck two weeks ago and I called them to confirm it. They even took my credit card number. They called me 24 hours before moving and left a voicemail that they don't have any truck available. When I called them back they told me they always overbook to be sure.
Called the number in the phone book for a Budget location near me. When I tried to verify pick-up location it was 15 miles away from where I called - turns out they shut down the location near me and just forward calls. I reserved a 24' truck over a week ahead of when I needed it and they took the reservation. When I call to tell them I was on the way to pick it up they informed me they didn't have any trucks that size and asked if I could use a 16'. When I said no they said the closest 24' truck was 30 miles away and it was the only one I could get. In fairness to them they did credit me with the 60 miles extra round trip to pick up and drop off the truck, also gave me a discount on the rental. Truck was like new and worked perfectly.
Everthing about the truck was fine, the pick location was the problem. Kemp Mill Beer Wine and Deli at 1339 Lamberton Dr. Silver Spring, Maryland 20902. I would never have used them if I had seen reviews. They were a over a half hour later to open and our scheduled pick up time. When they did show the reasoning was that we might be late. When I informed them I would be contacting Budget he told me to go ahead, do you know how much money I make. He might be right, but I hope the entire company does not operate like this rental office.
Good, clean truck full of gas. There were things missing that were reserved (like furniture pads or a dolly) which I reported to customer service just after pick-up. No hassle in getting a refund, but I had to call twice: once to report the missing items and once to request the refund. Partly my fault, I should have checked at pickup...
The truck was in fine condition and reasonably comfortable to drive. My only complaint is that we had the truck reserved weeks in advance, but when we arrived our 10' truck had been vandalized the night before so we were forced to drive further to another Budget location. I think we should have been notified that our truck was no longer available. The Budget office also would not pick up their phone or call us back. Overall, the move worked out, but it was poor business not to call a customer back or notify them that their truck would not be available.
I rented a budget truck in Baltimore, MD. Truck was very old and felt like it had no shocks. At one point I actually jumped out of my seat when I went over a bump. Unfortunately I lost the truck key during the commotion of the move and the rental location didn't have an extra key. The locksmith had difficulty making another key because the ignition shaft was worn. The locksmith had to fix the ignition in order to make a new key. Fortunately Budget did pay to redo the ignition but the experience was AWFUL!!! When I returned the truck to a location New Brunswick, NJ the rental agent laughed when he saw the condition of the truck and said his customers would never accept a truck in that condition,