Budget® Reviews

John S

North Royalton, OH
Wrote a review on 2/25/2015
Budget Truck Review
(5 out of 5 rating)

Budget was great! My first truck was too small, and they switched it out to a larger truck without charging extra!

Distance: 525 mi
Cost: $700
Per. Mile: $1.33
SqFt. Moved:

Sharon M

Henderson, NV
Wrote a review on 2/22/2015
Budget Truck Review
(1 out of 5 rating)

The truck sucked gas and vibrated badly at 55 mph The trailer had a blow out, then later a flat tire, and finally the axle broke Now they are trying to blame us

Distance: 1,800 mi
Cost: $1,200
Per. Mile: $0.67
SqFt. Moved: 2,000

Kenneth E

Atlanta, GA
Wrote a review on 2/21/2015
Budget Truck Review
(4 out of 5 rating)

Truck had > 125K miles. Driver;s seat uncomfortable but truck ran ran fine.

Distance: 200 mi
Cost: $200
Per. Mile: $1.00
SqFt. Moved: 900

sandra r

Bonney Lake, WA
Wrote a review on 2/20/2015
Budget Truck Review
(3 out of 5 rating)

The truck itself was fine. due to a computer clich they kept me waiting 2 hours for pick-up. Then when I had a light come on the dash while going over the pass. Took another 2 hours for them to call me back, only to let me know that a monkey wrench means it is due for service and I could continue driving. It put us way behind on everything. would I use them again? Maybe because of the price, but be ready for [ extremely lousy customer service!!! ]

Distance: 360 mi
Cost: $760
Per. Mile: $2.11
SqFt. Moved: 1,260

Joshua F

Arlington, VA
Wrote a review on 2/19/2015
Budget Truck Review
(3 out of 5 rating)

After insurance costs, the price of the truck neared $500, a price for which I could have gone to Penske.

Distance: 300 mi
Cost: $490
Per. Mile: $1.63
SqFt. Moved: 686

Kimberly M

Charlotte, NC
Wrote a review on 2/10/2015
Budget Truck Review
(5 out of 5 rating)

Great price! Can't beat unlimited miles and $200 for a truck!!

Distance: 988 mi
Cost: $215
Per. Mile: $0.22
SqFt. Moved: 1,300

alfred l

Altamonte Springs, FL
Wrote a review on 2/3/2015
Budget Truck Review
(3 out of 5 rating)

16' with tow trailer. Under powered for the weight it was pulling.

Distance: 2,100 mi
Cost: $925
Per. Mile: $0.44
SqFt. Moved: 800

Ed S

Louisville, CO
Wrote a review on 1/26/2015
Budget Truck Review
(5 out of 5 rating)

Good truck. No problems anywhere.

Distance: 1,800 mi
Cost: $1,100
Per. Mile: $0.61
SqFt. Moved: 1,400

Tia B

Clinton, MD
Wrote a review on 12/30/2014
Budget Truck Review
(3 out of 5 rating)

The size of the rental truck was perfect for my move. The condition of the truck was OK and the rearview mirrors were not fully functional. When I picked up the truck, the associate was not very helpful, and when I returned home, I realized that the hand dolly and furniture pads were not included in the bed of the truck as requested (and already pre-paid). It would have been nice to have a direct number to the store so that I could resolve the issue on my own. The online customer service representatives were great in addressing my concerns however. I would use Budget again because of their economical value and ease of on-line registration, however, I would make sure all invoices are accurate and pre-paid items are in the truck prior to me taking it off the premises.

Distance: 135 mi
Cost: $174
Per. Mile: $1.29
SqFt. Moved: 900

Paul Z

Portland, OR
Wrote a review on 12/24/2014
Budget Truck Review
(5 out of 5 rating)

2014 truck. Better rate than Uhaul.

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Joanna M

Alexandria, VA
Wrote a review on 12/24/2014
Budget Truck Review
(4 out of 5 rating)

The people who work at the Budget Truck Rental in Alexandria VA were very nice and helpful. The truck ran well and was perfect for an across town move. It was also nice to be able to drop off the truck using the key drop off even when the Budget place was closed. One thing I learned was to book under the name of the person driving - otherwise you have to pay a little extra to get a second name listed as a driver.

Distance: 15 mi
Cost: $200
Per. Mile: $13.33
SqFt. Moved: 930

Lisa S

Lancaster, PA
Wrote a review on 12/19/2014
Budget Truck Review
(3 out of 5 rating)

My dad drove the truck and he said it was a piece of junk. We discovered it had a taillight out when it got dark. The guys renting it were nice though and it was cheap.

Distance: 6 mi
Cost: $1,500
Per. Mile: $250
SqFt. Moved: 2,200

Frank W

Everett, WA
Wrote a review on 12/13/2014
Budget Truck Review
(5 out of 5 rating)

Always great working with budget

Distance: 850 mi
Cost:
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SqFt. Moved:

Susann M

Champaign, IL
Wrote a review on 12/2/2014
Budget Truck Review
(4 out of 5 rating)

Got a 10-foot truck for a one bedroom apartment. Size was perfect (didn't have to move any appliances). Move was 125 miles. Truck was in good condition and easy to drive - first time for me. 4 stars because they had overbooked and my truck wasn't available. Customer service could have been better but they did end up booking me to another location within an hour. Would use them again.

Distance: 125 mi
Cost: $270
Per. Mile: $2.16
SqFt. Moved: 600

John M

Costa Mesa, CA
Wrote a review on 11/24/2014
Budget Truck Review
(1 out of 5 rating)

BUDGET CANCELLED 12 hours before our move, and did not find us a replacement. They just told us we were on our own and too bad. NEVER use Budget! They are unreliable!

Distance: 2 mi
Cost: $400
Per. Mile: $200
SqFt. Moved: 1,500

Edward B

Plymouth, MA
Wrote a review on 11/22/2014
Budget Truck Review
(3 out of 5 rating)

Good on pickup end but the drop off location would not accept the truck on arrival. They made us drive across town to another location to close the rental.

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Valery K

Flint, MI
Wrote a review on 11/19/2014
Budget Truck Review
(5 out of 5 rating)

I would only use Budget Truck Rental, because they are very pleasant to deal with, I ended up renting the wrong size truck, because I ended up having to leave some stufff until I am able to rent another budget truck, the condition of their trucks are pretty good and the truck ran good.

Distance:
Cost: $395
Per. Mile:
SqFt. Moved:

Kim E

Murfreesboro, TN
Wrote a review on 11/17/2014
Budget Truck Review
(5 out of 5 rating)

No issues with the truck whatsoever. Have used Budget before and would do so again.

Distance: 15 mi
Cost: $39.00
Per. Mile: $2.60
SqFt. Moved: 1,200

Angela L

Denver, CO
Wrote a review on 11/13/2014
Budget Truck Review
(3 out of 5 rating)

Budget was cheaper than uhaul, but it came with it's frustrations. The car trailer was not at the same location when we went to pick up the truck, but they did discount for the inconvenience. Then there was the issue of the rude guy when we went to get the car trailer who refused to help us or even tell us how to hook up the trailer. THEN we realized when we got the trailer home that it had a flat tire and they had to send someone out. So, overall the price and phone service were good, but the hassle balanced out to an average rating.

Distance: 900 mi
Cost: $800
Per. Mile: $0.89
SqFt. Moved: 900

Ambre M

Chicago, IL
Wrote a review on 11/8/2014
Budget Truck Review
(4 out of 5 rating)

The price was right and it was fairly easy to pick up and return the truck. The 10' box truck was signifiantly cheaper than the 16' truck, so I definitely had more truck than necessary.

Distance: 930 mi
Cost: $230
Per. Mile: $0.25
SqFt. Moved: 740

Rebecca S

Spring Hill, TN
Wrote a review on 11/4/2014
Budget Truck Review
(1 out of 5 rating)

truck ramp didn't work

Distance: 400 mi
Cost: $200
Per. Mile: $0.50
SqFt. Moved: 2,500

stephen h

Miamisburg, OH
Wrote a review on 10/23/2014
Budget Truck Review
(1 out of 5 rating)

Gas in diesel tank one day delay

Distance: 550 mi
Cost: $800
Per. Mile: $1.45
SqFt. Moved: 1,000

Josh W

Arlington, VA
Wrote a review on 10/22/2014
Budget Truck Review
(2 out of 5 rating)

We had always used Uhaul for our previous moves, but decided to give Budget a shot since the prices looked significantly cheaper at face value. We soon found there's a reason for that. The truck we got had the engine light on, when I asked why it was on I was told "It's on in like 80% of these trucks." I've rented multiple trucks, never have I had an engine light on. I asked for another truck as we were driving two states away and was told there were no others. Halfway through our trip I start hearing a banging, not continuously, but about every 10 minutes or so. We pulled into a rest stop to discover the front turn signal hanging off the truck because the clips holding it in place were worn and didn't allow it to stay snug. It had been raining all morning and had just stopped when we reached the rest stop. I went to turn off the windshield wipers to discover they wouldn't stop, even when I turned the ignition off and pulled out the key. I had to drive another half hour spraying the windshield with wiper fluid before the wipers just stopped, in the middle of my windshield. The rest of the trip was fine, but for our next move, we won't be using Budget.

Distance: 200 mi
Cost: $350
Per. Mile: $1.75
SqFt. Moved: 700

Melinda C

Seabrook, TX
Wrote a review on 10/20/2014
Budget Truck Review
(3 out of 5 rating)

The closest Budget was Pasedena so I paid mileage driving back and forth. Only hired the guys to move the heavy stuff which was one trip. With the cost of the truck should have kept the guys for a couple of trips and got it done. Instead I'm still moving smaller stuff with my van.

Distance: 2 mi
Cost: $75.00
Per. Mile: $37.50
SqFt. Moved: 1,000

Reza M

Northridge, CA
Wrote a review on 10/18/2014
Budget Truck Review
(1 out of 5 rating)

Unreliable. Never trust them. I reserved a truck two weeks ago and I called them to confirm it. They even took my credit card number. They called me 24 hours before moving and left a voicemail that they don't have any truck available. When I called them back they told me they always overbook to be sure.

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David F

Greeley, CO
Wrote a review on 10/15/2014
Budget Truck Review
(3 out of 5 rating)

Called the number in the phone book for a Budget location near me. When I tried to verify pick-up location it was 15 miles away from where I called - turns out they shut down the location near me and just forward calls. I reserved a 24' truck over a week ahead of when I needed it and they took the reservation. When I call to tell them I was on the way to pick it up they informed me they didn't have any trucks that size and asked if I could use a 16'. When I said no they said the closest 24' truck was 30 miles away and it was the only one I could get. In fairness to them they did credit me with the 60 miles extra round trip to pick up and drop off the truck, also gave me a discount on the rental. Truck was like new and worked perfectly.

Distance: 2 mi
Cost: $300
Per. Mile: $150
SqFt. Moved: 1,500

Donn R

Phoenix, AZ
Wrote a review on 10/10/2014
Budget Truck Review
(3 out of 5 rating)

Good customer service. Very responsive to questions about vehicle systems and operation and emergencies.

Distance: 1,800 mi
Cost: $2,500
Per. Mile: $1.39
SqFt. Moved: 1,000

mark B

Mission Viejo, CA
Wrote a review on 10/8/2014
Budget Truck Review
(5 out of 5 rating)

The truck worked great! The rental location was a little chaotic, and I had to stand in line for about 35 minutes, even tough I had reserved & paid for the truck online. I am a huge fan of the Lift gate that this truck had, instead of the ramp that are on other trucks (Uhaul).

Distance: 2 mi
Cost: $150
Per. Mile: $75.00
SqFt. Moved: 1,200

Erik S

Greenville, PA
Wrote a review on 10/4/2014
Budget Truck Review
(5 out of 5 rating)

Truck worked find and was in great shape

Distance: 30 mi
Cost: $100
Per. Mile: $3.33
SqFt. Moved: 2,000

Robert L

Hyattsville, MD
Wrote a review on 10/4/2014
Budget Truck Review
(1 out of 5 rating)

Everthing about the truck was fine, the pick location was the problem. Kemp Mill Beer Wine and Deli at 1339 Lamberton Dr. Silver Spring, Maryland 20902. I would never have used them if I had seen reviews. They were a over a half hour later to open and our scheduled pick up time. When they did show the reasoning was that we might be late. When I informed them I would be contacting Budget he told me to go ahead, do you know how much money I make. He might be right, but I hope the entire company does not operate like this rental office.

Distance:
Cost: $158
Per. Mile:
SqFt. Moved:

Bruce M

Breckenridge, CO
Wrote a review on 10/1/2014
Budget Truck Review
(5 out of 5 rating)

This is the way to go!

Distance: 300 mi
Cost: $450
Per. Mile: $1.50
SqFt. Moved: 900

Jerry E

Roseville, CA
Wrote a review on 10/1/2014
Budget Truck Review
(4 out of 5 rating)

The 24 foot truck we rented was ok.

Distance: 2,100 mi
Cost: $1,100
Per. Mile: $0.52
SqFt. Moved: 1,100

Bruce M

Glenwood Springs, CO
Wrote a review on 9/29/2014
Budget Truck Review
(5 out of 5 rating)

I feel like the moving trucks are a great value and I have used Budget Truck rentals in the past and will do so in the future as well.

Distance: 300 mi
Cost: $455
Per. Mile: $1.52
SqFt. Moved: 950

Victor E

Mount Bethel, PA
Wrote a review on 9/29/2014
Budget Truck Review
(4 out of 5 rating)

Trucks were not easily available with other companies but Budget had the perfect size for my needs.

Distance: 30 mi
Cost: $153
Per. Mile: $5.10
SqFt. Moved: 1,000

David R

Matthews, NC
Wrote a review on 9/29/2014
Budget Truck Review
(2 out of 5 rating)

Budget didn't have truck I reserved and had to requested date of move wrong

Distance: 15 mi
Cost: $180
Per. Mile: $12.00
SqFt. Moved: 1,300

Lisa D

North Port, FL
Wrote a review on 9/15/2014
Budget Truck Review
(1 out of 5 rating)

They didn't have the truck we ordered, the truck they provided was dirty and had non-operating back-up lights. Because they gave me a bigger truck, I had to pay for insurance that otherwise would have been covered. Customer service was terrible.

Distance: 200 mi
Cost:
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SqFt. Moved:

Korrie H

Fair Oaks, CA
Wrote a review on 9/15/2014
Budget Truck Review
(1 out of 5 rating)

I will never use Budget again! They gave me a broken truck and put me 1 day behind schedule. And one ofworkers at the store was extremely rude. The road side was helpful, but everything took for ever.

Distance: 457 mi
Cost: $259
Per. Mile: $0.57
SqFt. Moved: 1,019

Marc S

West Chester, PA
Wrote a review on 9/14/2014
Budget Truck Review
(4 out of 5 rating)

Good, clean truck full of gas. There were things missing that were reserved (like furniture pads or a dolly) which I reported to customer service just after pick-up. No hassle in getting a refund, but I had to call twice: once to report the missing items and once to request the refund. Partly my fault, I should have checked at pickup...

Distance: 300 mi
Cost: $400
Per. Mile: $1.33
SqFt. Moved:

Paul P

Tampa, FL
Wrote a review on 9/9/2014
Budget Truck Review
(4 out of 5 rating)

Good service,, John was great reorganizing a small trailer to make the needed Items to fit.

Distance: 17 mi
Cost: $400
Per. Mile: $23.53
SqFt. Moved: 350

Alexis C

Atlanta, GA
Wrote a review on 9/7/2014
Budget Truck Review
(3 out of 5 rating)

The truck was in fine condition and reasonably comfortable to drive. My only complaint is that we had the truck reserved weeks in advance, but when we arrived our 10' truck had been vandalized the night before so we were forced to drive further to another Budget location. I think we should have been notified that our truck was no longer available. The Budget office also would not pick up their phone or call us back. Overall, the move worked out, but it was poor business not to call a customer back or notify them that their truck would not be available.

Distance: 430 mi
Cost: $260
Per. Mile: $0.60
SqFt. Moved: 600

Cornelius P

Troy, MI
Wrote a review on 9/7/2014
Budget Truck Review
(2 out of 5 rating)

Pleasant people at the original location, but the lack of the moving blankets I'd reserved and paid for had me waiting, then driving the truck half an hour across town, then waiting another half-hour to get them, and then driving back. Meanwhile, my moving crew were waiting.

Distance: 680 mi
Cost: $600
Per. Mile: $0.88
SqFt. Moved: 1,500

Heather M

Austin, TX
Wrote a review on 9/5/2014
Budget Truck Review
(4 out of 5 rating)

I was very happy with the condition of the truck provided by Budget Rental. Their staff was friendly and easy to work with.

Distance: 1,200 mi
Cost: $1,400
Per. Mile: $1.17
SqFt. Moved: 1,400

Maria S

Basking Ridge, NJ
Wrote a review on 9/4/2014
Budget Truck Review
(4 out of 5 rating)

My budget rental was good. The locations was really swamped and they didn't have exactly what I asked for but what they had fortunately worked out.

Distance: 40 mi
Cost: $100
Per. Mile: $2.50
SqFt. Moved: 600

Ali A

Manhattan, NY
Wrote a review on 9/4/2014
Budget Truck Review
(4 out of 5 rating)

Worked out perfectly and much more cost effective than having a mover lug everything from RVA to NYC.

Distance: 350 mi
Cost: $600
Per. Mile: $1.71
SqFt. Moved: 1,200

Florence Z

Highland Park, NJ
Wrote a review on 9/3/2014
Budget Truck Review
(2 out of 5 rating)

I rented a budget truck in Baltimore, MD. Truck was very old and felt like it had no shocks. At one point I actually jumped out of my seat when I went over a bump. Unfortunately I lost the truck key during the commotion of the move and the rental location didn't have an extra key. The locksmith had difficulty making another key because the ignition shaft was worn. The locksmith had to fix the ignition in order to make a new key. Fortunately Budget did pay to redo the ignition but the experience was AWFUL!!! When I returned the truck to a location New Brunswick, NJ the rental agent laughed when he saw the condition of the truck and said his customers would never accept a truck in that condition,

Distance: 160 mi
Cost: $200
Per. Mile: $1.25
SqFt. Moved:

Diane B

Sumner, IA
Wrote a review on 9/3/2014
Budget Truck Review
(4 out of 5 rating)

Budget was a good company. They were easy to work with. We didn't have any problems or complaints.

Distance: 1,700 mi
Cost: $1,400
Per. Mile: $0.82
SqFt. Moved:

Daniel G

Janesville, WI
Wrote a review on 9/3/2014
Budget Truck Review
(5 out of 5 rating)

The helpers were excellent, they were on time and extremely careful with the goods moved. They were very friendly.

Distance: 170 mi
Cost: $250
Per. Mile: $1.47
SqFt. Moved:

Debbie S

Orlando, FL
Wrote a review on 9/3/2014
Budget Truck Review
(3 out of 5 rating)

Best price. Had some trouble securing a hand cart, even though we had reserved it in advance. Had to drive across town to pick up from another location.

Distance: 200 mi
Cost: $50.00
Per. Mile: $0.25
SqFt. Moved:
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