Everything as promised

Pick up was 90 minutes from original location. Trailer was scheduled for pick up from another location but they had 4 trailers available. No gas in vehicle at pickup. But drop off was easy and great. Would still use again.

The equipment was in good shape but we were hit with a surprise weekend use fee we were not expecting.

Truck was in good shape. The cab was small and crowded for a 10 hour drive.

Was able to upgrade to a bigger truck on the spot.

ACCIDENTALLY CHARGED FOR 4 DAYS INSTEAD OF ONE, BUT JANET MADE IT RIGHT IMMEDIATELY!

UHaul is easy to reserve and easy to use; however, they have added a lot of fees since I last used them for an in-town move. They have a cleaning fee that starts at $20 and slides to $300, as well as a "convenience fee" if you drop the vehicle back to the location outside of business hours. In addition, they are pretty stingy on the gas stipend - for example, I was given a truck with 1/8 tank of gas and told that if I brought it back with 1/4 tank or more, I'd receive a $40 gas reimbursement. So even though my rental was "only" $65, I actually paid $105 including gas.

Did what it had to do to get us moved but were a little unorganized with the return -- called later in the day to ask where their truck was and it had been turned in at 07:30 am. Was a 20ft truck.

The door was frozen shut took 10 minutes to unfreeze it.

Rental was efficient

There was a mix up as to where we had to pick up the truck. Once we settled that, the rest worked out well.

Lowcountry Ace Hardware is the place to go for Truck Rentals!

bad review is not Uhaul fault, but location on Hwy 410 was awful and didn't allow for onsite parking. I didn't know that and additionally the guy helping was like "if you park around here good chance something will get stolen" sheesh. So I had to park 20 minutes away walking at a gas station so he couldn't call his buddies up to steal my catalytic converter.

Great service from departure and arrival point!

They were able to assign a new clean 25 Ft at the last minute!

Nice truck. Easy process

Great truck! Rode well and easy to maneuver.

We used a 2 bedroom truck and auto transport to drive from IL to NJ. Overall, a good experience. Be prepared to have an audio cable for any music due to horrible speakers from the radio. We drove with no music except our phones. There is no cruise control, so we had to take frequent breaks. The ride was pretty smooth and the interstate trucks are much nicer than the local ones.

I had made reservation early December for a 24ft. truck. I received an email the night before I was to pick up truck with order to go to another location to get the truck. The next morning went to the 2nd location and they had no knowledge of the reservation and no truck. The manager (Reed I think was his name) kindly looked on line to find a 24ft. truck and nothing was in Bend but one was about an hour away. I could not go there as my ride was a city bus and the bus had left while I was trying to get the mess taken care of. I started crying and was at a lost of what to do. The manager was very helpful and took care of my complaint to regional U-Haul. The complaint was responded with a third location where the truck would be delivered in an hour. Truck did show up but I had problems with the rental due to types of payment the rental place had. Approximately was 3 hrs. later. I have not used U-Haul before and if I was to move again, would not. I was disappointed that the other companies I have used before did not go to Spokane without a cost that was 3 times more than U-Haul. If you can, find another company.

I have used haul trucks many times never an issue trucks are always in good condition

the truck was clean and items requested were in the truck

They switched my pick-up location the day before my move from a U-Haul store to an affiliate (car repair place that rents trucks). I booked due 7:30am pickup but the new place didn’t open until 8:00am. That’s when my movers were arriving. Also I had to stop at the original U-Haul store for supplies because the other place didn’t carry any. All that cost me about 45min when the movers were on-the-clock. They managed to finish in the scheduled 2 hours though so it didn’t cost me thankfully.

Picking up the truck was a bit of a hassle - the first truck didn't work and the second truck didn't have gas so we had to stop to fill up. They reimbursed the cost of gas. We used the next size up that was recommended for our move and that worked well. We would probably use Uhaul again.

I used uhaul they were just okay on the return

We needed a bigger truck. Got a 17', but a larger truck was needed for one trip.

Pick up and drop off was a breeze.

Although the Customer Service agents were very kind and understanding and gave me a total of $100 refund, The truck was not at location when picking up. Drove 8 miles to another location, but they were closed. Drove to another location 15 miles away. Truck was in the mud and "clean enough". Drove home, and the passenger mirror was vibrating loose, had to call service and they fixed, but was a 5 hr wait (not a big deal, we were loading the truck). While driving from Cincinnati to Orlando, the truck vibrated horribly when going over 60 MPH. Found out that the cause was "mud in the tires". Not a great experience, however, the savings from U-Haul vs a moving company made it worth it. $2,000 vs $8,000, your gonna have to expect issues, so this wasn't so bad.

Truck was clean, fueled and ready to go.

Well, the check-in process is difficult. Had to be done online, and kept getting "server not responding" errors. Process involves you agreeing to the existing state of the truck, taking pictures is you disagree with the comments, etc. You upload a picture of your drivers license, then they need a second point-of-contact that they can call to verify it's you who is checking out the truck. I understand it's necessary, but it's a timely process, and when it's biting into your rental period by 20 minutes, it gets frustrating. Not UHaul's fault, but the place I rented through did NOT give me all of the equipment that I'd paid for - rented an appliance dolly, a furniture dolly, and 6 moving blankets. All that was on the truck was the appliance dolly. Fees for the equipment is per day, by the way. So $5/day for the moving blankets makes $15 for the 3-day rental period. Not a lot of money, but I had to go buy my own blankets and furniture dolly to augment the one appliance dolly they gave me. All complaints aside, the truck started every time I turned the key, it hauled the furniture, and it did the job. For a total of ~$350 for a 3-day rental, it was acceptable.

got the truck I needed, when I need it and was able to do a one way drop off..

they were also very nice they were ready for me when I got there and did not cost a arm and leg I would use them again

"The Worm Bookstore" of Sedona, AZ was great to work with. Granted me an extra day on my U-Haul truck which I ended up needing at no cost.

Rear tires were so wobbling and out of balance terrible ride

Friendly and helpful, fast and efficient.

Very friendly and professional both upon pick up and return.

The truck handled great. I really over-rented blankets. It would be great if they would help a little bit in deciding the equipment to rent.

Our experience with u haul was good.

Uhaul is always good, but this time, when we went to pick up the 26' truck in Farmington, MO., it was parked in the muddy grass. The truck got stuck in the mud on a Sunday when the store wasn't open, and we had to go through the pains of finding another truck. Despite the hassle, Uhaul took care of us and found another truck as quickly as possible. Todd at Uhaul store on Lemay Ferry in South County St. Louis, took outstanding care of us.

The 26' truck was in very good shape and customer service was helpful and pleasant.

Uhaul bailed me out of a jam here. Had a reservation with Budget, two months in advance. They text me four days before the move and tell me they're not going to have a truck for me. Unbelievable! Fortunately Uhaul was able to accommodate me. Cost about $200 more, but it was probably a much better truck than I would have had from Budget. Uhaul's no contact, online pick up still needs a little work though.

loud truck but made the trip

Awful customer service.

The truck was acceptable in that it was what I rented and it was clean. The truck was in rough shape though and didn't require pressing the brake between park and reverse which is a safety concern.

Fairly new 12’ truck (13000 miles). Cab too short for tall driver and seat unadjustable. Staff very nice tho online interaction difficult and unsatisfactory.

Truck in good condition - worked out great!

I paid a third of the cost Penske was going to charge me! And it was easy to get in touch with U Haul. Penske was impossible to reach.

Had to wait several days for a truck

Paul at Wilson's Curb Market was outstanding.