U-Haul® Reviews
Twice now, our reservation for the size truck we wanted was unavailable ON the day we had reserved. The second time, we were not made aware of the "no show" previous use, non- return until we went to pick up the intended truck for our use. We ended up being sent to two more locations to finally secure a truck.
They were ok. The 24/7 mobile service sucks - when your truck is fully boxed in by other trucks on arrival and the pads you paid for aren't there, you're going to be completely screwed if the store is closed. Fortunately I arrived a little before closing and the guys at the site were happy to take care of me.
We were happy with the interactions we had with the employees at the U-Haul in Latrobe, PA. The women who helped us (Sally and Emily) were friendly, fun, and knowledgeable. Sally recommended that we buy the (not very expensive insurance) from U-Haul and we are glad we did because we had a minor mishap that was covered. Thank you for a positive experience!
We were happy with the interactions we had with the employees at the U-Haul in Latrobe, PA. The women who helped us (Sally and Emily) were friendly, fun, and knowledgeable. Sally recommended that we buy the (not very expensive insurance) from U-Haul and we are glad we did because we had a minor mishap that was covered. Thank you for a positive experience!
The 26 foot truck was not safe to drive on the interstate. The driver side mirrors were taped to hold them together. But after 5 minutes on the interstate the tape broke loose. With the truck already loaded at a cost of $600 and another crew who I had already paid to unload at the new home made no sense to return and unload. The front tire tread was also so minimal I would not have taken the truck if rain was predicted. As it was when returning the empty truck I was cut off and the front tires skidded as a result.
Once again, Uhaul got the job done! I wish I would've done some more research on my local Uhaul options, though, as I needed a truck rental to get my belongings from my apartment to my storage unit 11 miles away. Unfortunately, the Uhaul closest to my apartment only allowed same-location drop-off, so I had to double my mileage just to return an empty truck (as opposed to past experiences where I've picked up closer to my starting point and dropped off closer to my endpoint). Costs like mileage, coverage, and miscellaneous taxes, fees and surcharges brought the advertised base price of $19.95 up to a total cost of $80.86. Grand scheme, the total price isn't bad – I just wish the cost didn't quadruple throughout the process. Still though, nothing makes me feel powerful like trading my tiny compact car for a big ol' Uhaul for the day!
2 days before we were to pick up our truck a UHaul rep called to say we would have to drive 30 miles to get a truck because one was no longer available locally. Upon calling the regional dispatch supervisor one was located locally. Very upsetting 2 days before to get a call with complications. And appreciate the supervisor making it right.
