U-Haul® Reviews
My first rental was with another company. When I showed up they said, "We don't do trucks." "But I have a reservation," I said. Their reply was, "We don't do trucks." "Well, then what do I do?" I asked. He handed me a pamphlet and said, "Call this number, they'll tell you were to get your truck." Feeling a little panic as my time was getting tight, I asked, "Could you call the company and help me find out where to go?" The answer was, "We don't do trucks." I will never work with Budget again. On top of it, they had lost my reservation earlier that day, I had rebooked it, they told me where to go, I confirmed three times it was there, every time I called there were long wait times, and when I got there to pick up my truck, all I got in response was, "We don't do trucks." (And the main office never told me where to find my truck.) Horrible business, horrible customer service. NOW, a quick call to U-Haul. Barely any on hold waiting. Courteous and incredibly helpful. A confirmation call from the location of the truck. Very welcoming and accommodating. Willing to be of service. Yeah, it's a big company. Yeah, I'm all about supporting the little guy. But with U-Haul, you will definitely get the support and service you need.
15' Truck and the Vehicle Transport Trailer. Hauled a 2013 BMW X5. Did fine - bogged-down to 45-ish MPH on only the steepest hills / grades. Ran 55-65 MPH on the highways. Vehicle Transport was easy to maneuver and was stable. Didn't seem to effect performance too much. Truck cab a bit cramped with 2 adults and 1 dog though. Need more space / storage in the cab and better seats / more adjustable.
Rented 20' truck and tow dolly for a 200-mile one-way move out of state. Given location of both at the same pick-up point two days before move. Day before: tow dolly location was changed to another site an hour away. Inconvenient on an already stressful day, but I understand the difficulty in scheduling one-way trucks during peak season. Truck was in good condition, tank half full. Customer service of all U-Haul employees from phone scheduling to pick-up/drop-off was stellar throughout. Very helpful and friendly. Can't beat the price!
Be aware of the after-hours pickup system. They do not request information and pictures UNTIL you press the ready for pickup button. In my case, I was picking up my truck in a dark parking lot at 11pm. They require a picture of yourself + both sides of your ID. They also require the phone number of another person, a passport, or other documents you are very unlikely to have spontaneously on your person at the time.
The truck was okay. Uhaul is significantly more than renting a Budget truck one way, but I couldn't get the size of truck I needed with Budget. Also, I had reserved a couple dozen moving blankets, but Uhaul was only able to provide one dozen. Better than nothing I guess, but things weren't covered as well as they should have been, which at least partially contributed to a couple items being damaged.
I'm giving a below average rating of U-Haul because while the pickup location (Herndon on 606) was fine and the people were respectful and helpful, the dropoff location (Sterling on Cascades Blvd where I was told to drop the vehicle off) seemed extremely dangerous. It was in a run-down junkyard with a literal tent city behind it! Really horrible. My daughter and I did not feel safe at all and we left the area as soon as the online checkout process was completed - do not return your vehicle there if you can avoid it!
