U-Haul® Reviews

Adrianne C

Summerfield, FL
Wrote a review on 7/10/2022
Uhaul Truck Review
(3 out of 5 rating)

Trucks really need servicing, Engine light came on, Very loud on the inside during the drive,

Distance: 300 mi
Cost: $200
Per. Mile: $0.67
SqFt. Moved:

Terry B

Saint Paul, MN
Wrote a review on 7/10/2022
Uhaul Truck Review
(4 out of 5 rating)

Truck did not have A.C.

Distance: 400 mi
Cost: $800
Per. Mile: $2.00
SqFt. Moved: 1,200

Sam S

Westville, NJ
Wrote a review on 7/9/2022
Uhaul Truck Review
(5 out of 5 rating)

Went above and beyond to the super Job. I am very lucky that they were available to help me move!

Distance: 1,111 mi
Cost: $3,000
Per. Mile: $2.70
SqFt. Moved: 700

Caio H

Louisville, KY
Wrote a review on 7/7/2022
Uhaul Truck Review
(5 out of 5 rating)

Good truck , enough space for a family of 4 move their stuff

Distance: 650 mi
Cost: $1,800
Per. Mile: $2.77
SqFt. Moved: 1,000

Mark N

Westerville, OH
Wrote a review on 7/5/2022
Uhaul Truck Review
(5 out of 5 rating)

Truck rode OK and the A/C worked.

Distance:
Cost: $753
Per. Mile:
SqFt. Moved:

Scott C

Raleigh, NC
Wrote a review on 7/5/2022
Uhaul Truck Review
(4 out of 5 rating)

Truck was great, service was not good due to beginning of holiday weekend and apparent staffing shortage.

Distance: 30 mi
Cost: $250
Per. Mile: $8.33
SqFt. Moved: 3,100

Richard M

Hilliard, OH
Wrote a review on 7/5/2022
Uhaul Truck Review
(5 out of 5 rating)

Everything was ready as scheduled (despite multiple changes of date) and was clean and in good working order.

Distance: 25 mi
Cost: $150
Per. Mile: $6.00
SqFt. Moved: 1,500

Gunnar T

Fort Worth, TX
Wrote a review on 7/4/2022
Uhaul Truck Review
(5 out of 5 rating)

Standard rental from U-Haul. Nothing out of the ordinary.

Distance: 1,100 mi
Cost: $1,400
Per. Mile: $1.27
SqFt. Moved: 1,000

Donna M

Raleigh, NC
Wrote a review on 7/4/2022
Uhaul Truck Review
(5 out of 5 rating)

I was very pleased with the truck we used. It was clean and ready to go when we arrived. Everything was in order and things went very smoothly. THANKS!

Distance: 55 mi
Cost:
Per. Mile:
SqFt. Moved: 2,800

Michael W

Charlotte, NC
Wrote a review on 7/3/2022
Uhaul Truck Review
(5 out of 5 rating)

The U Haul team did an excellent job!

Distance: 7 mi
Cost: $50.00
Per. Mile: $7.14
SqFt. Moved: 400

Alyx Y

Chicago, IL
Wrote a review on 7/3/2022
Uhaul Truck Review
(3 out of 5 rating)

It's difficult to rate but began with having to book an auto transport and a truck separately which was very inconvenient. Doing a one way rental also seemed inconsistent among employees. I couldn't get any information about overnight parking although I called several locations and the general customer service number. I ended up having to pay extra for parking because of this instead of the standard uhaul fee. If I could rate Illinois locations separately, Morton uhaul 5/5, East Peoria uhaul 3/5, Avondale uhaul 1/5

Distance: 400 mi
Cost: $385
Per. Mile: $0.96
SqFt. Moved: 500

Jeff F

Kansas City, MO
Wrote a review on 7/1/2022
Uhaul Truck Review
(5 out of 5 rating)

Very good service. Truck was great. Easy peasy.

Distance: 350 mi
Cost: $800
Per. Mile: $2.29
SqFt. Moved: 1,800

Mike Z

Acworth, GA
Wrote a review on 7/1/2022
Uhaul Truck Review
(3 out of 5 rating)

Truck had almost 80K miles and a tire out of balance on the back...made it a bit of an annoying ride. Don't expect anywhere close to the 12 MPG they claim on the website, I averaged 8.5 - 9.5 MPG depending on the state I purchased the fuel, the truck is a gas hog, no real issues...just be prepared for a 200 dollar fill up every 375-385 miles.

Distance: 830 mi
Cost: $1,500
Per. Mile: $1.81
SqFt. Moved:

Miles P

Spring Branch, TX
Wrote a review on 7/1/2022
Uhaul Truck Review
(5 out of 5 rating)

Equipment worked well. Available when needed. Smooth pickup.

Distance: 140 mi
Cost: $200
Per. Mile: $1.43
SqFt. Moved: 1,200

Karen M

Carlsbad, CA
Wrote a review on 6/30/2022
Uhaul Truck Review
(5 out of 5 rating)

fast easy and inexpensive

Distance: 8 mi
Cost: $64.00
Per. Mile: $8.00
SqFt. Moved:

Beverly M

Woodbridge, VA
Wrote a review on 6/30/2022
Uhaul Truck Review
(5 out of 5 rating)

Would definitely recommend Tavon and Eric.

Distance: 34 mi
Cost: $459
Per. Mile: $13.50
SqFt. Moved: 100

Kyle D

Leland, NC
Wrote a review on 6/28/2022
Uhaul Truck Review
(5 out of 5 rating)

Good size truck the 26’

Distance:
Cost:
Per. Mile:
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Cristina B

New Paltz, NY
Wrote a review on 6/27/2022
Uhaul Truck Review
(3 out of 5 rating)

It was an old truck that felt old.

Distance: 50 mi
Cost: $150
Per. Mile: $3.00
SqFt. Moved: 1,000

Jakki S

San Mateo, CA
Wrote a review on 6/27/2022
Uhaul Truck Review
(4 out of 5 rating)

We drove a 20' Uhaul half way across the country towing a car with a 60lb dog in the middle seat. I can't say it was the most fun experience, but it was much cheaper to the other alternatives. The truck got around 7.3 mpg and had difficulties with inclines along I80. I would recommend getting the 26' truck as it has a larger engine in it which might have helped make things easier.

Distance: 1,800 mi
Cost: $2,700
Per. Mile: $1.50
SqFt. Moved: 1,000

Amber K

Athens, GA
Wrote a review on 6/26/2022
Uhaul Truck Review
(4 out of 5 rating)

did the after hours pick up, the truck was dirty and missing the dolly I ordered but they were able to get one before I left. The truck ran well and drop off was a breeze.

Distance: 300 mi
Cost: $423
Per. Mile: $1.41
SqFt. Moved: 1,200

Genny S

Hilliard, OH
Wrote a review on 6/24/2022
Uhaul Truck Review
(3 out of 5 rating)

Our first time renting and did not know that tie downs were not automatically supplied. So make sure you have them as the rental place was closed when we realized we didn't have anything.

Distance: 250 mi
Cost:
Per. Mile:
SqFt. Moved:

John H

Williams Bay, WI
Wrote a review on 6/24/2022
Uhaul Truck Review
(5 out of 5 rating)

Easy on-line pick-up and return.

Distance: 100 mi
Cost: $130
Per. Mile: $1.30
SqFt. Moved: 2,500

Montie S

San Antonio, TX
Wrote a review on 6/23/2022
Uhaul Truck Review
(4 out of 5 rating)

Very good equipment, web site can be finicky

Distance: 400 mi
Cost: $600
Per. Mile: $1.50
SqFt. Moved: 3,850

Barb Y

Springfield, MO
Wrote a review on 6/23/2022
Uhaul Truck Review
(5 out of 5 rating)

Easy pickup and easy return - would use again

Distance: 165 mi
Cost: $500
Per. Mile: $3.03
SqFt. Moved: 1,074

Valerii L

Oak Park, IL
Wrote a review on 6/22/2022
Uhaul Truck Review
(3 out of 5 rating)

Pads were missing when picking up the truck. Not the first time equipment is missing from my uhaul rental.

Distance: 8 mi
Cost: $80.00
Per. Mile: $10.00
SqFt. Moved: 2,000

John (Jack) M

Buzzards Bay, MA
Wrote a review on 6/21/2022
Uhaul Truck Review
(5 out of 5 rating)

excellent with 20 ft truck

Distance: 100 mi
Cost: $250
Per. Mile: $2.50
SqFt. Moved: 2,100

Derek A

Madison, WI
Wrote a review on 6/20/2022
Uhaul Truck Review
(5 out of 5 rating)

Got the biggest truck, it went great

Distance: 50 mi
Cost: $150
Per. Mile: $3.00
SqFt. Moved: 1,200

Bernie D

Rockville, MD
Wrote a review on 6/20/2022
Uhaul Truck Review
(4 out of 5 rating)

Twice now, our reservation for the size truck we wanted was unavailable ON the day we had reserved. The second time, we were not made aware of the "no show" previous use, non- return until we went to pick up the intended truck for our use. We ended up being sent to two more locations to finally secure a truck.

Distance:
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Robert Y

Spokane, WA
Wrote a review on 6/19/2022
Uhaul Truck Review
(3 out of 5 rating)

Had to use bigger truck than what I reserved, not by choice, they didn't have the one I reserved.

Distance: 610 mi
Cost: $600
Per. Mile: $0.98
SqFt. Moved: 700

Faryal M

Atlanta, GA
Wrote a review on 6/19/2022
Uhaul Truck Review
(4 out of 5 rating)

The seats overheated and it was an old truck. Other than that I was able to reach my destination with no issues.

Distance: 550 mi
Cost: $1,053
Per. Mile: $1.91
SqFt. Moved: 3,300

Faryal M

Tampa, FL
Wrote a review on 6/19/2022
Uhaul Truck Review
(4 out of 5 rating)

The truck was kind of old and the seats seemed to be overheating but it was summer. Other than that I had no issues driving the 26' truck.

Distance: 550 mi
Cost: $1,053
Per. Mile: $1.91
SqFt. Moved: 3,300

Lee Ann P

Mebane, NC
Wrote a review on 6/18/2022
Uhaul Truck Review
(5 out of 5 rating)

Newer 26 ft truck- very clean and easy to drive. Paperwork said it's supposed to get 10 mpg, but that must be under 55mph. We got a little over 7mpg.

Distance: 240 mi
Cost: $400
Per. Mile: $1.67
SqFt. Moved: 1,600

Daniel A

Gainesville, VA
Wrote a review on 6/17/2022
Uhaul Truck Review
(3 out of 5 rating)

They were ok. The 24/7 mobile service sucks - when your truck is fully boxed in by other trucks on arrival and the pads you paid for aren't there, you're going to be completely screwed if the store is closed. Fortunately I arrived a little before closing and the guys at the site were happy to take care of me.

Distance: 2 mi
Cost: $85.00
Per. Mile: $42.50
SqFt. Moved:

Caleb H

New London, CT
Wrote a review on 6/15/2022
Uhaul Truck Review
(5 out of 5 rating)

Uhaul is always my go to for moving trucks. They are cheap, the trucks are well maintained, and they are almost always conveniently located.

Distance: 23 mi
Cost: $100
Per. Mile: $4.35
SqFt. Moved: 1,700

Jason A

San Diego, CA
Wrote a review on 6/12/2022
Uhaul Truck Review
(5 out of 5 rating)

You literally will not find a better value than uhaul if it is an option. They pretty much handle every moving need, and they do it for a very reasonable price.

Distance: 380 mi
Cost: $350
Per. Mile: $0.92
SqFt. Moved:

Donna W

Columbus, OH
Wrote a review on 6/12/2022
Uhaul Truck Review
(5 out of 5 rating)

We were happy with the interactions we had with the employees at the U-Haul in Latrobe, PA. The women who helped us (Sally and Emily) were friendly, fun, and knowledgeable. Sally recommended that we buy the (not very expensive insurance) from U-Haul and we are glad we did because we had a minor mishap that was covered. Thank you for a positive experience!

Distance: 900 mi
Cost: $900
Per. Mile: $1.00
SqFt. Moved: 1,000

Donna W

Washington, DC
Wrote a review on 6/12/2022
Uhaul Truck Review
(5 out of 5 rating)

We were happy with the interactions we had with the employees at the U-Haul in Latrobe, PA. The women who helped us (Sally and Emily) were friendly, fun, and knowledgeable. Sally recommended that we buy the (not very expensive insurance) from U-Haul and we are glad we did because we had a minor mishap that was covered. Thank you for a positive experience!

Distance: 900 mi
Cost: $900
Per. Mile: $1.00
SqFt. Moved: 1,000

Mark C

Grass Lake, MI
Wrote a review on 6/11/2022
Uhaul Truck Review
(4 out of 5 rating)

26 ft truck drive nice. Car hauler wasn’t completely ready, rachitis needed lubing and a safety chain was missing.

Distance: 2,000 mi
Cost: $3,000
Per. Mile: $1.50
SqFt. Moved: 1,500

Brian S

Brooklyn, NY
Wrote a review on 6/9/2022
Uhaul Truck Review
(1 out of 5 rating)

They just did not have my truck at all.

Distance: 200 mi
Cost: $400
Per. Mile: $2.00
SqFt. Moved:

Jim N

Tempe, AZ
Wrote a review on 6/7/2022
Uhaul Truck Review
(5 out of 5 rating)

Rented a 20 ft truck for move over Memorial Day weekend. Everything went fine except for a billing issue that was resolved by the friendly staff at the Priest & Elliot location. Special thanks & props to Kevin & Chris for their efforts to resolve the billing issue!

Distance:
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Justin K

Riverside, NJ
Wrote a review on 6/7/2022
Uhaul Truck Review
(3 out of 5 rating)

I was supposed to have the truck at 8am. It was given to me at 12:30 pm. Most of my help had gone home by then. Just a mess.

Distance: 150 mi
Cost: $353
Per. Mile: $2.35
SqFt. Moved: 1,200

Sarah S

Tucson, AZ
Wrote a review on 6/6/2022
Uhaul Truck Review
(3 out of 5 rating)

Changed pick up location day before. Had to drive 15 miles out of way and then the location was not even open. Trouble with app trying to check in. Got charged extra at drop-off even though we were within the agreed time frame.

Distance: 850 mi
Cost: $1,100
Per. Mile: $1.29
SqFt. Moved: 750

Karin N

Naperville, IL
Wrote a review on 6/5/2022
Uhaul Truck Review
(5 out of 5 rating)

Thank you so much! We appreciate all the help!

Distance: 2 mi
Cost: $71.00
Per. Mile: $35.50
SqFt. Moved: 1,080

Jeff P

Davis, IL
Wrote a review on 6/4/2022
Uhaul Truck Review
(1 out of 5 rating)

The 26 foot truck was not safe to drive on the interstate. The driver side mirrors were taped to hold them together. But after 5 minutes on the interstate the tape broke loose. With the truck already loaded at a cost of $600 and another crew who I had already paid to unload at the new home made no sense to return and unload. The front tire tread was also so minimal I would not have taken the truck if rain was predicted. As it was when returning the empty truck I was cut off and the front tires skidded as a result.

Distance: 180 mi
Cost: $260
Per. Mile: $1.44
SqFt. Moved: 1,500

John M

Aledo, TX
Wrote a review on 6/2/2022
Uhaul Truck Review
(4 out of 5 rating)

Great truck. Several of the UHAUL stores in Virginia were very willing to help. The communication with UHAUL as a company is a little tough, They need to improve their website to make changes easier. But all in all, they were good to work with.

Distance: 1,300 mi
Cost: $3,000
Per. Mile: $2.31
SqFt. Moved: 3,000

Teresa J

Katy, TX
Wrote a review on 6/1/2022
Uhaul Truck Review
(4 out of 5 rating)

I rented the cargo van. He was a great van and had a full tank of gas this time. The ride was smooth and comfortable.

Distance: 360 mi
Cost: $200
Per. Mile: $0.56
SqFt. Moved: 200

Teresa J

Ennis, TX
Wrote a review on 6/1/2022
Uhaul Truck Review
(4 out of 5 rating)

I rented the 26' with car transporter. After paying almost $300.00 the truck was on a 1/4 of the tank. I'm traveling out of town and the first thing I had to do is fill a huge truck with expensive gas. Horrible!!!

Distance: 200 mi
Cost: $275
Per. Mile: $1.38
SqFt. Moved: 1,200

Dion W

Dallas, TX
Wrote a review on 5/31/2022
Uhaul Truck Review
(4 out of 5 rating)

We used a 10ft for a studio apartment move form Louisiana to Dallas. Long drive, used the back roads because we didn't want to drive 70-75 mph. Expensive though.

Distance: 400 mi
Cost: $634
Per. Mile: $1.59
SqFt. Moved: 550
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