I was very pleased with the truck we used. It was clean and ready to go when we arrived. Everything was in order and things went very smoothly. THANKS!

The U Haul team did an excellent job!

It's difficult to rate but began with having to book an auto transport and a truck separately which was very inconvenient. Doing a one way rental also seemed inconsistent among employees. I couldn't get any information about overnight parking although I called several locations and the general customer service number. I ended up having to pay extra for parking because of this instead of the standard uhaul fee. If I could rate Illinois locations separately, Morton uhaul 5/5, East Peoria uhaul 3/5, Avondale uhaul 1/5

Very good service. Truck was great. Easy peasy.

Truck had almost 80K miles and a tire out of balance on the back...made it a bit of an annoying ride. Don't expect anywhere close to the 12 MPG they claim on the website, I averaged 8.5 - 9.5 MPG depending on the state I purchased the fuel, the truck is a gas hog, no real issues...just be prepared for a 200 dollar fill up every 375-385 miles.

Equipment worked well. Available when needed. Smooth pickup.

fast easy and inexpensive

Would definitely recommend Tavon and Eric.

Good size truck the 26’

It was an old truck that felt old.

We drove a 20' Uhaul half way across the country towing a car with a 60lb dog in the middle seat. I can't say it was the most fun experience, but it was much cheaper to the other alternatives. The truck got around 7.3 mpg and had difficulties with inclines along I80. I would recommend getting the 26' truck as it has a larger engine in it which might have helped make things easier.

did the after hours pick up, the truck was dirty and missing the dolly I ordered but they were able to get one before I left. The truck ran well and drop off was a breeze.

Our first time renting and did not know that tie downs were not automatically supplied. So make sure you have them as the rental place was closed when we realized we didn't have anything.

Easy on-line pick-up and return.

Very good equipment, web site can be finicky

Easy pickup and easy return - would use again

Pads were missing when picking up the truck. Not the first time equipment is missing from my uhaul rental.

excellent with 20 ft truck

Got the biggest truck, it went great

Twice now, our reservation for the size truck we wanted was unavailable ON the day we had reserved. The second time, we were not made aware of the "no show" previous use, non- return until we went to pick up the intended truck for our use. We ended up being sent to two more locations to finally secure a truck.

Had to use bigger truck than what I reserved, not by choice, they didn't have the one I reserved.

The seats overheated and it was an old truck. Other than that I was able to reach my destination with no issues.

The truck was kind of old and the seats seemed to be overheating but it was summer. Other than that I had no issues driving the 26' truck.

Newer 26 ft truck- very clean and easy to drive. Paperwork said it's supposed to get 10 mpg, but that must be under 55mph. We got a little over 7mpg.

They were ok. The 24/7 mobile service sucks - when your truck is fully boxed in by other trucks on arrival and the pads you paid for aren't there, you're going to be completely screwed if the store is closed. Fortunately I arrived a little before closing and the guys at the site were happy to take care of me.

Uhaul is always my go to for moving trucks. They are cheap, the trucks are well maintained, and they are almost always conveniently located.

You literally will not find a better value than uhaul if it is an option. They pretty much handle every moving need, and they do it for a very reasonable price.

We were happy with the interactions we had with the employees at the U-Haul in Latrobe, PA. The women who helped us (Sally and Emily) were friendly, fun, and knowledgeable. Sally recommended that we buy the (not very expensive insurance) from U-Haul and we are glad we did because we had a minor mishap that was covered. Thank you for a positive experience!

We were happy with the interactions we had with the employees at the U-Haul in Latrobe, PA. The women who helped us (Sally and Emily) were friendly, fun, and knowledgeable. Sally recommended that we buy the (not very expensive insurance) from U-Haul and we are glad we did because we had a minor mishap that was covered. Thank you for a positive experience!

26 ft truck drive nice. Car hauler wasn’t completely ready, rachitis needed lubing and a safety chain was missing.

They just did not have my truck at all.

Rented a 20 ft truck for move over Memorial Day weekend. Everything went fine except for a billing issue that was resolved by the friendly staff at the Priest & Elliot location. Special thanks & props to Kevin & Chris for their efforts to resolve the billing issue!

I was supposed to have the truck at 8am. It was given to me at 12:30 pm. Most of my help had gone home by then. Just a mess.

Changed pick up location day before. Had to drive 15 miles out of way and then the location was not even open. Trouble with app trying to check in. Got charged extra at drop-off even though we were within the agreed time frame.

Thank you so much! We appreciate all the help!

The 26 foot truck was not safe to drive on the interstate. The driver side mirrors were taped to hold them together. But after 5 minutes on the interstate the tape broke loose. With the truck already loaded at a cost of $600 and another crew who I had already paid to unload at the new home made no sense to return and unload. The front tire tread was also so minimal I would not have taken the truck if rain was predicted. As it was when returning the empty truck I was cut off and the front tires skidded as a result.

Great truck. Several of the UHAUL stores in Virginia were very willing to help. The communication with UHAUL as a company is a little tough, They need to improve their website to make changes easier. But all in all, they were good to work with.

I rented the cargo van. He was a great van and had a full tank of gas this time. The ride was smooth and comfortable.

I rented the 26' with car transporter. After paying almost $300.00 the truck was on a 1/4 of the tank. I'm traveling out of town and the first thing I had to do is fill a huge truck with expensive gas. Horrible!!!

We used a 10ft for a studio apartment move form Louisiana to Dallas. Long drive, used the back roads because we didn't want to drive 70-75 mph. Expensive though.

Great Experience. Truck was in good condition and pick up and drop off were seamless!

Attached the trailer and even helped with a part I needed.

The staff was helpful and friendly but they forgot my pads and promised to credit them to me and so far that hasn't happened.

No issue with pick-up or drop off, truck ran great for the 2k miles trip.

Debbie at the local UHaul hook me up with a new 26’ truck and car trailer. One call and she handled the reservation, no problems what so ever. Great job!

Due to the move not being completed on Saturday, U-Haul allowed me to keep the truck until later on Sunday and only charged me 1 day.

Pick up and drop off locations were a bit inconvenient. Pick up location staff was super friendly and helpful. Drop off was closed when dropping off so didn't have any interaction, but did have to call to find the key drop box. Eventually found it on my own, but never received a call back.

They jumped in last minute as Budget Truck Rental informed me that they couldn't get a car trailer for us. And they informed us 12 hours before the move!