U-Haul® Reviews
Service at pickup and dropoff could be better. After several very frustrating experiences in the past year, I absolutely detest U-Haul's 24/7 dropoff/check-in process. It does not work well with an iPhone. Even though I enabled location services (as the app directed), it would not recognize my location using my iPhone. After much time and hassle, we were able to get it to recognize my husband's Android phone one time. The other time I spent a good 45 minutes on hold and then bailed when the local operator arrived to manually check our truck in.
Ammy helped me at checkout. The checkout app was not working to dispute the damage on the passenger door that was not marked and said when I returned it would not be an issue. The app sometimes has issues. When I returned, the check in crew said they were aware of the preexisting damage as Ammy ensured me would be the case upon return. Checkout was easy and the crew was polite and all went well. The truck had no issues but could use some Freon.
