U-Haul® Reviews
10-ft truck worked out perfect, low mileage and clean. Change of pick-up location was made the night before by U-Haul via e-mail. New location did not have any moving blankets that I requested, but they removed the charge. Online confirmation of truck condition (with photos), mileage and gas tank level prior to leaving with equipment was a good process for both the transportation company and me. Documentation on the rental contract showing exactly how many gallons of gas was needed to bring it back up to starting level was very helpful.
Had to drive 30 miles to collect the truck, instead of the reserved pickup location that was 2 miles away. Arrived to find truck with check engine light on. Was told my options were to move with the check engine light on or cancel the move since no other trucks of the same size were available within 100 miles.
Hire a Helper did not coordinate the truck rental for me, however I would like to say that we had to drive 600 miles thru rain and mountains and very skinny roads and the truck was in very poor driving condition, the alignment was way off and the tires were fish tailing, it was a very scary and stressful 600 miles. I will be speaking with UHaul about this.
I am giving them below average because we reserved a 15 ft truck 3 weeks in advance. They were paid $1,800 with the reservation and we still had to put gas in it. This is totally an outrageous amount for one way! The day before picking up the truck, they said it would be no problem. Then the day we were to pick up the truck, they called and said there was no truck! Are you kidding me? My husband had to drive 2 hours round trip to another city to pick up a truck. They didn't offer to go get it and it was their screw up. Gas is very expensive in Canada. This is totally unacceptable! As compensation, they didn't offer money off the bill, they offered an extra day, we didn't need it. They offered extra mileage, we didn't need it. We had everything planned so these offers were not helpful. Then they told us where to take the truck back and it was close to where I moved. At the last minute, they said we couldn't take it there, we had to take it a further distance away. We get there and parking was at a minimum and people were jockeying for a parking spot and waiting in line for a truck. Again, totally unacceptable. We just wanted to turn in the truck and leave. We were tired from moving from Canada to S. Carolina. I would not use Uhaul again if I could possibly help it. Shame on them!
Booking was easy. Customer service at pick up was awesome. Truck was in good condition. Since we returned after house, we had to use the UHAUL app to return it. The app was not working, nor was the website. 45 mins later I was finally able to get it to work. Drop off was frustrating as the only other option if you aren't able to get the app or website to work is by phone for $20 service charge.
UHaul is easy to reserve and easy to use; however, they have added a lot of fees since I last used them for an in-town move. They have a cleaning fee that starts at $20 and slides to $300, as well as a "convenience fee" if you drop the vehicle back to the location outside of business hours. In addition, they are pretty stingy on the gas stipend - for example, I was given a truck with 1/8 tank of gas and told that if I brought it back with 1/4 tank or more, I'd receive a $40 gas reimbursement. So even though my rental was "only" $65, I actually paid $105 including gas.
bad review is not Uhaul fault, but location on Hwy 410 was awful and didn't allow for onsite parking. I didn't know that and additionally the guy helping was like "if you park around here good chance something will get stolen" sheesh. So I had to park 20 minutes away walking at a gas station so he couldn't call his buddies up to steal my catalytic converter.
