Very quick and easy. Pleasant and smooth interaction.

Have used them before, easy to set up, use and return, quickly. Not affordable for across country moves.

Rented 15' truck for IL to FL move

Very accommodating. .

Thank you UHaul for a quiet, safe, moving experience! The truck was the right size, available when we needed it!

Truck wasn't ready, was dirty and the employee arrived 15 minutes late to open the store. She worked hard to get it ready but not what you expect when you show up to get your vehicle and you have expensive movers waiting.

cost of rental truck ended up being more than what was explained to me over the phone.

phone support is terrific, in store is rough

Our entire move went very smooth

Ammy helped me at checkout. The checkout app was not working to dispute the damage on the passenger door that was not marked and said when I returned it would not be an issue. The app sometimes has issues. When I returned, the check in crew said they were aware of the preexisting damage as Ammy ensured me would be the case upon return. Checkout was easy and the crew was polite and all went well. The truck had no issues but could use some Freon.

20' truck rental. Truck performed well. No mechanical issues. Line was long at Uhaul picking up in Austin, TX but easy return in Boulder, CO.

Wipers were awful and gas mileage even worse.

no dolly with my rental ... that i requested.

Good truck..no problems.

I rented an 8' pickup truck to move from one unit to around the corner to a bigger unit. Kari (San Jose Blvd location) was very nice and quite likeable. She processed me quickly and was very nice.

My particular pick up location was a pain, but the truck was clean and in good condition.

Changed days when needed extended time for rental. Were. There when needed

Truck was ready on time for pick up and drop off site was convenient and easy

Excellent professional treatment

Please publish this!

No complaints. Service was as expected.

helpful, efficient, and clean

Totally adequate and appropriate for the cost

Uhaul is experiencing truck shortages, so our pick up location changed twice, but they were very accommodating and they credited us miles--online mobile phone check in made the process very fast.

Truck not available where I scheduled it. Had to drive 30 miles to get one.

Miserable experience. Will never give them another dollar. Truck was in poor condition (cracked sideview mirrors that you couldn't see out of) and felt like it was about to break down at any point - it felt very unsafe. We rented dollies and furniture pads and were told upon our arrival that they "ran out" so we had to do the whole move without dollies, making it take so much longer but we also could not extend the truck rental. The woman was so rude, couldn't care less about anything and acted extremely unprofessional. I don't understand how they are still in business.

Great truck, with a fully loaded truck it was able to navigate the passes on I-40 going through the Blue Ridge mountains (Tennessee to North Carolina) without dropping below 55 mph (except where speed limits applied).

The truck drove very well. It wasn’t clean when we picked it up, and the “check engine” light was on the whole way, but there were no problems at all. It was very comfortable and easy to drive, even for a 26’ truck.

U-haul is always great. However, 79 cents each mile is pretty steep. Good thing I only used 25 miles.

At 5:00 pm the day before I was notified my truck wouldn't be available the next morning at the reservation time the next morning (7:30 am). I had to scramble to find another truck. I found a truck, but none of the locations had the dolly and the pads I needed and they didn't tell me until I arrived to pick up the truck. I spoke with a lady at Uhaul 800 number who was rude and quite frankly a bitch.

Best Price but under managed and my truck was delayed twice.

fast and efficient...

Do not get a truck from Neighborhood Uhaul sites, go to a main hub. We ordered one for the Neighborhood site, but it was not there.

Quick and easy. No hidden costs

Reserved truck with a pick-up on Saturday at 10:00, U-Haul called at 9:30 and changed the pickup site. Went to the pick-up site, they were closed. Called u-haul and was told to call 1-800 U-haul to get things corrected. Waited 49 minutes on hold with 1-800 U-Haul, the only truck they had was over an hour away and I could pick it up at 2:00. Picked up the first truck, flashing engine light, and the A/C did not work, they gave me a second truck. Process delayed me by over 5 hours, not very happy.

When I showed up for my original rental, they said that my reservation was for 11am, but the reservation I made was for 12:30 (which was reflected on all my email confirmations). They said "oh well, we gave your truck to someone else, and there's no other trucks available today". Completely ruined my moving plans, had to reschedule to another day. Thankfully they did have a truck available a few days later at a different location, so I was eventually able to move out, but not after a lot of frustration and rescheduling.

I made a reservation a month in advance and get a call the night before I'm suppose to move that they don't have a truck available for me. I was told to either drive 100 miles for the nearest truck or to push my move back 2 days until one was a available. The corporate office was very insensitive to the situation. I was relocating for a job and missed my first day of work.

Everything went well.

We would not use uhaul again.

As easy as a mountainous Uhaul trip could be. Drop-off was easy, except for a few hiccups that were my fault, and even then the Uhaul dropoff location was super accommodating and helpful.

we had to wait an hour for the haul truck.

We rented a 12 foot trailer

Rented a 5 x 8 enclosed trailer in Houston and dropped off in Orlando. No hassles and great communication

I had a very good experience with U-Haul from online ordering of the truck to pickup and drop-off. The truck was clean and performed more than adequately. The air conditioner worked well.

The two men that loaded furniture into our U-Haul were very professional and careful with my mom's china cabinet and all the other furniture. I would highly recommend them!

We rented a 26' truck + a 12' truck

We were very happy with our U-Haul Truck Rental experience. The truck was in very good condition and the pickup location was efficient and helpful.

Uhaul changed our pick-up location on us, which is fine, but they didn't tell us, which was not fine. Additionally, they changed our drop-off to Queensbury, NY, when we told them we were going to Queens, which resulted in that $755 charge which we are still trying to get a refund for. Horrid experience with them overall. They also did not have any furniture blankets for us, despite our having reserved them.