When we returned the truck everyone was really rude and condescending. They forgot the dolly and we got only half of the furniture pads we rented. It turns out that was totally our fault for not checking that they did their job before we left. I will never use that particular uhaul office again.

Great truck. Only complaint is the lack of electric windows. I had flies and a moth riding with me the entire time and couldn't get the windows down to blow them out. The position of the window roll-up was very poorly located by Ford near my shin and was inaccessible. The irritation I had with bugs keeps me from giving this an excellent rating.

The Lake Oswego U-Haul needs to hire people who know what they're doing, not sitting around looking at their phones all day. It was a headache dealing with them for a week and made me not want to deal with UHaul. Thankfully there were a few people who valued their jobs and were good at it but I would still avoid using them in the future. Also, they didn't have the truck size I reserved so I ended up with a size smaller (20 ft) which was like driving a 4 cylinder and we had to leave stuff behind that wouldn't fit. It was not pleasant. I would not recommend using a full 20ft UHaul truck and pulling your car on the back, especially if you will be driving through mountainous terrain. Enjoy creeping up the hills behind the slowest semi trucks with the heat on or run the risk of overheating.

Not the best experience. They changed my pickup location just 20 minutes before my reservation began. I went from being to drive 2 miles to having to drive 20 to get my truck. They've got to find a way to account for trucks not being returned on time, so that the next customer isn't left hanging. This threw a pretty big wrench in my move day to say the least. They did comp part of my rental so that I'd come out paying close to what I was originally supposed to. Without that, I would have ended up paying over $100 for my rental including gas.

U-Haul has one corporate office in Everett, WA. You have to be very careful with them. 1. You have to find your own most logical local pick-up / drop off location, i.e., closest to your location. 2. You have to know more about their U-Box size than they do. 3. I ordered a 10 ft truck. 4. U-Haul Office "thought" 1 U-Box would handle the 10 ft truck content. 5. I learned otherwise. 6. They even have a corporate job aid showing a 10 ft truck = TWO U-Boxes. 7. Luckily, I'm an excellent Project Manager, i.e., I follow-up on everything to verify accuracy. 8. I literally had to Project Manage U-Haul & their process.

The truck needs maintenance

We ordered several different trucks on several different days over several weeks and the Uhaul staff at our local office were amazing.

The movers were great. On time for the move. They were ready to work. They worked very hard with moving the boxes and items. They placed all the iteThe movers were great. On time for the move. They were ready to work. They worked very hard with moving the boxes and items. They placed all the items were I would like for them to be placed. Yes I will use them again and recommend them to family and friends. ms were I would like for them to be placed. Yes I will use them again and recommend them to family and friends.

Bait and switch on the price online versus what they charged. Screwed up the order and di not have a car trailer for us. We had to drive 45 miles to get the trailer and then was charged $460 instead of the $288 the Uhal reservation quoted. Never again with Uhaul!!!

Got us out of a real bind and helped a move go smoothly!

Over charge for two days that was not requested.

The Company was able to send a two man team at the last minute, due to another company's emergency cancelation. The two men were very pleasant and courteous to work with, informative and Extremely efficient in the way they worked together and with us, they loaded my U-Haul perfectly. This was a Great Crew to have for this and I recommend EZ Move to any and everyone that is looking for moving help. I give the crew and the company 5 Stars.

U-haul is U-Haul and it is always the same. We had the truck for two days

The 26' truck was clean and in good shape. I also contracted a car hauler to tow my vehicle down as well. Beware, make sure you have a drop off point agreed on because Florida is getting full of moving trucks.

The cargo van was clean and perfect for my job

Needed a truck and got it booked online. Arrived and it was ready as was the padding and dolly.

The pick up and drop off processes were easy, and the truck was very comfortable to drive.

We drove the 26' and 12' trucks ourselves

My UHaul rental was super convenient. No problems at all.

Very good, no complaints.

I reserved 2 months in advance for an out of state move. The day before my move they called telling me they didn't have the truck size I reserved and also changed the location of my truck pick up which was another 15 minutes in the opposite direction. The did give me extra miles and an extra day seeing that I was getting a smaller truck and needed to make 2 trips. The day of my move I was called 3 hours before I was to pick up the truck and was told I would have to drive an hour away (to another state) to pick up the truck. The day I returned the truck to the location that I agreed to in my reservation I was told at drop off that I was a day late and at the wrong location. At some point they changed my dropoff location another hour away. I walked away and left the truck at the location I agreed to in the first place. HORRIBLE EXPERIENCE. I'd never use Uhaul again.

No issues or problems on a long trip.

Rented a 15' truck and vehicle trailer to pull a 2003 Jeep Wrangler. Moving from a ~1400sqft 3br/2ba house into a 1150sqft 2br/2ba 2nd floor apartment. Ended up upgrading to a 20' truck - probably could have made the 15' work, but it would have been a tight squeeze. Pickup/dropoff went smoothly, and the agent at my departure location was a total bro and added on an extra few days of truck rental for no charge.

Everything was as it was supposed to be.

Great and would refer them to anyone that needs a mover help

Side mirror was broken and driver side door does not close right. The AC inside the truck was top notch. Picking up truck via cell phone was a breeze.

Truck worked fine. My reservation was converted to a 24/7 Truck Share rental even though I requested a counter pickup. The checkout/checkin process for Truck Share is a little fussy, and despite the "24/7" in the name, I found that when I attempted a late-evening return, I couldn't access the parking lot where I was told to leave the truck (the gate was locked). I had to leave the truck in another area instead.

I really appreciate the ability to rent the uhaul cargo van after hours. But, the software uhaul has is not good. I recommend uhaul conducts usability testing on their application using all browsers and hand held devices, and take corrective action accordingly.

I was extremely impressed with the people Uhaul staff. A tire blew out they came changed it and in no time we were back on the road. Someone even called to confirm was the tire on properly. I have no complaints!

The trailer threw a tire and it took 16 hours for U-haul to send the right person.

I will use them again

issue with the proper truck being available at the right location however the scheduling coordinator was super at getting that issue resolved in a very timely manner

This was a great reliable truck to drive across the country with.

They first gave me the wrong sized truck to pick up locally. Then when they got me the right sized truck I had to travel all the way to Manteca to get it and the service the person there gave was not professional at all.

Truck was not in the best condition, but got us from A to B

Too difficult to do business with. No regard for hard schedules and reservations

Tuck was a little rough riding and USB ports did not work so I could not charge my phone. But the people were wonderful to work with.

some problems, but OK

Very professional.. love the attitude.. very nice men..

Everything worked as they said. No hassles at all

The truck worked well for us.

Great experience - friendly employees at both the pick-up location and drop-off. Would highly recommend renting through Uhaul. The truck was in good working order and I had zero problems! A+++

Nice people but no printer, miscommunication between drop-off locations and mismanaged return communication.

P/U trailer in Pennsauken, NJ. AA Storage in Sebring, FL where we dropped off trailer were helpful. Some price glitches, but overall satisfied.

a bit of an issue with the scheduled pickup and having the right truck in the right location but the schedule coordinator and local manager made it right

Office in Santa Rosa, Kings Tires were great. Had some issues with reservations beyond their control but preserved and made it work. Very helpful and kind.

Easy pick-up and drop-off, easy to drive truck

Greg at Uhaul in Homossa FL was wonderful to work with - would recommend him.