Typical U-Haul moving truck

We debated on Budget or UHaul and in the end used UHaul because their equipment (truck and auto transport) was in much better condition.

It seemed very standard.

The staff was good but U-Haul "bate and switched". Looking for a convenient location to pickup online, we were shown locations that specifically did not guarantee availability and ones that did. We chose the latter and two days prior to the move date were informed otherwise. It should be clear to clients that truck location availability is not guaranteed.

Pick-up and drop-off was seamless. Great experience at the Charleston, SC location as the owner could not have been more helpful.

They stood by me through a difficult and stressful move. The equipment was great, but the humans even better at both ends...Syracuse, NY and Pocasset, MA

The truck had horrible alignment and the transmission lagged quite a bit but overall it got the job done.

We rented a 10ft, 20ft, and a 26ft. We had no problems with the rentals or the return. The only issue was the 26ft truck's air conditioning wasn't working.

No problems encountered.

The dolly and blankets were charged but not provided.

Brand new Super mover 26 foot truck and 15 foot trailer for vehicle

Truck was ready on time and well equipped.

very affordable prices

When the truck was picked up, the cab was not very clean and smelled very strongly of cigarette smoke. When checking out the truck, with the general manager, there was a discrepancy with the odometer milage vs. the contract. The paper work I was given indicated a 1,000 mile difference which would have had me paying 40 cents per mile half way on a 1,600 mile cross country move on a truck with only 68,000 miles on it. The general manager did correct this but had to charge my credit card a 2nd time to provide a new contract. I noticed that the price between the contracts was different because the first contract had a extra "sales subtotal" plus tax which added an extra $15 dollars. It was obvious that this was a extra fee that was just tacked on because this was not present on the second contract. Later, when I was refunded my money, u-haul refunded me for the cheaper of the two contracts. Then, the truck was given to me with an 1/8 of a tank of gas and the general manager tried to tell me that it was at a 1/4 of a tank. It is usually customary when getting a rental vehicle that you get it with the tank full so you can return it with the tank full. Finally, After I fill the gas tank, I noticed when I pulled into my apartment complex that there was gas spilling out everywhere. After quick inspection I noticed that the exhaust valve on the gas tank had not been screwed in correctly and was completely off. The valve was also noted to have multiple cracks to it and was ready to fall apart. I tried to screw the valve back in but had to call for maintenance assistance (third party). The maintenance guy came out surprisingly quick but had the same trouble and was not able to get the valve on. He ended up braking the part and had to get a new one with a special tool to get the valve back on the gas tank. In addition, I volunteered to participate in the load share program. I will never participate in this again because the communication between me and the u-haul representative was very confusing and unspesific. It took a lot of extra time to find the trailer I was supposed to pull and was very frustrating. I was told that I was going to be pulling an 8 foot trailer with one pod but then when I picked up the trailer it was a much bigger trailer then I was promised with not 1 but 2 pods. This took much longer than I thought and because of the extra weight that I did not anticipate It cost me much more in fuel. Also, dropping this trailer off downtown Seattle was almost impossible and the exact drop off point was not communicated to me until after I picked up the trailer. When I arrived at the drop off point, u-haul was not expecting us and tried to turn me a way to a different drop off location due full capacity. Overall, this was a terrible experience and I do not recommend it.

The guys were on time and did a good job

The truck was clean and gassed up. No issues.

Great truck. Great service. Very easy.

Uhaul did a horrible job with our move. They switched our truck rental twice, then ended up not having the size we needed. We had to use a smaller size and make multiple out of state trips and it cost us double what it should have, and we had to pay for movers twice as well due to this. They refunded us $50 for their "truck guarantee", which doesn't scratch the surface of the overall cost and headache they caused us. The only bright spot was Justin and Wyatt in the Uhaul store in Versailles, KY. They tried to be helpful and do whatever was in their control but it still wasn't enough to make our truck rental debacle ok.

Truck was ready when I arrived and performed great.

Very long wait, but the staff was really nice. However, only one person was working the desk.

moved from Northern VA to NC

Very nice and accommodating

Great truck! Booked on line; easy pick up and drop off.

Uhaul was incredible! Everyone was so helpful and supportive. Would highly recommend!

Organized, helpful, friendly.

Clean truck, affordable prices and friendly staff.

Perfect size for a 2 bed apartment

AWFUL!! Phone numbers on contract didn't work! Contract was not a match for my original booking for drop off location [no address...just said "Columbia". I brought the trailer back a day early as I was told I would receive a credit and got back zip! Never AGAIN!

Moving vans have really gotten expensive. We hauled several trailer loads behind our pickup truck prior to the recent moving van rental. In spite of the cost of the moving van we saved money over hiring a mover.

Truck was so-so, cab pretty beat up and seat sagging. Check-in was rough, hard to find the truck and get access to it. They didn't put the moving blankets in the truck and we had to go back for them. But the price was right.

Always have great service with Uhaul

They lost one star for every Emergency Roadside Assistance claim I had to file during the drive. A 600 mile trip took almost 3 days.

have used them before

The truck was great. The customer service for the national support/dispatch was atrocious.

U-Haul. Nothing new to dealing with them.

They provided me with cost effective option that worked for our circumstances. Using Uhaul allowed me to cost effectively keep my items in storage for a few days until the new house was ready for us to move in.

Unfortunately the units were scarce at our location and we were forced to rent two units, but luckily they were side-by-side.

Easy to rent and pick up.

Typical U-Haul rental.

Mike and Luke did a fantastic job. I would highly recommend them. They were on time and well groomed. They managed to handle our heavy sleeper sofa and take the bed frame apart and put it back together. They finished on a timely basis with no damage. I would highly recommend them.

Uhaul is my go to place.

Super helpful in getting me set up at the last minute with a truck when PODS let us down. Also allowed me to keep the truck a few extra days until my new apartment was ready. Excellent customer service. Good value.

I reserved a truck for Saturday morning and went to pick it up - only to find out that U-Haul had delivered it to the wrong location. The employee at the storage unit that I went to was less than helpful. I had to call a different U-Haul location to see if they had a truck available to pick up. Luckily they did. Other wise I would have been SOL. I had booked my truck about 3 weeks in advance.

Uhaul overcharged me after the truck was returned.

Right by the numbers with zero surprises. Used the large truck and pulled a trailer behind it.

Had to get them at the last minute, and they were great. For the second time, Budget let me down. Will NEVER use Budget again.

Nice people, easy check in

The truck size was just right for the job,