U-Haul® Reviews

Heath T

Harrisburg, PA
Wrote a review on 6/28/2021
Uhaul Truck Review
(4 out of 5 rating)

The truck worked great. The only complaint I have is that, upon returning the truck, there was a huge line at Uhaul, as it was a Saturday afternoon and was very busy. There was only 1 guy working, so the wait was quite long. I recommend that you keep more staff working the office during mid-afternoon on weekends, as it is generally a very busy time and would cut down on the wait time a lot. I felt sorry for the one poor guy who was there alone in the Jonestown Road, Harrisburg location, on Saturday, 6/26!

Distance: 70 mi
Cost: $142
Per. Mile: $2.03
SqFt. Moved:

Drew L

Cary, NC
Wrote a review on 6/27/2021
Uhaul Truck Review
(5 out of 5 rating)

Uhaul is always great, but I would avoid their "hired labor" business partner "movinghelp.com" because once my hired labor canceled, there was no phone number to call. You HAVE to email movinghelp.com only, and the moving labor listed is not always available due to a scheduling bug within their system. If your labor is not available, you have to cancel, rehire someone (pay escrow money), call that person to make sure they're available, and if not, rehire (pay escrow money) someone else JUST to get their phone number to make sure they're available....it's nuts. hireahelper.com just called all the labors for me to make sure they were available.

Distance: 183 mi
Cost: $500
Per. Mile: $2.73
SqFt. Moved: 1,060

Karen S

Austin, TX
Wrote a review on 6/27/2021
Uhaul Truck Review
(4 out of 5 rating)

Professional and helpful. Convenient

Distance: 20 mi
Cost: $40.00
Per. Mile: $2.00
SqFt. Moved: 1,100

Mary Y

The Villages, FL
Wrote a review on 6/26/2021
Uhaul Truck Review
(5 out of 5 rating)

We used our own cargo trailer that we own.

Distance: 15 mi
Cost:
Per. Mile:
SqFt. Moved:

Todd T

Temple, TX
Wrote a review on 6/25/2021
Uhaul Truck Review
(1 out of 5 rating)

I had issues with picking up my vehicle that took up an entire day and the customer service was horrible. I was transferred multiple times and ultimately had to return a truck because there was a nail in the tire and I was on hold with roadside assistance for an hour without reaching anyone. On top of that, I was charged full amount for the first truck which I only had for two hours and charged the full amount for the second truck I had to pick up. I still have this under dispute. The customer service is excellent when you are trying to reserve the vehicle and very poor once you actually have your reserved vehicle.

Distance: 1,100 mi
Cost:
Per. Mile:
SqFt. Moved: 2,000

Chad E

Newtown, PA
Wrote a review on 6/24/2021
Uhaul Truck Review
(5 out of 5 rating)

Perfect in every way.. Quick check in, even quicker checkout. Truck ran well from N.C. to Pa.

Distance: 500 mi
Cost: $400
Per. Mile: $0.80
SqFt. Moved:

Sherri W

Evansville, IN
Wrote a review on 6/23/2021
Uhaul Truck Review
(4 out of 5 rating)

Pick up process was a little delayed but otherwise good.

Distance: 15 mi
Cost: $550
Per. Mile: $36.67
SqFt. Moved: 4,000

Keri S

Crawfordville, FL
Wrote a review on 6/23/2021
Uhaul Truck Review
(5 out of 5 rating)

Good equipment, convenient pickup and return locations.

Distance: 900 mi
Cost: $1,000
Per. Mile: $1.11
SqFt. Moved: 650

Kathy B

Lafayette, IN
Wrote a review on 6/23/2021
Uhaul Truck Review
(3 out of 5 rating)

The customer service was great but the truck was old and bucked.

Distance: 30 mi
Cost: $67.00
Per. Mile: $2.23
SqFt. Moved: 900

Karl L

Ronkonkoma, NY
Wrote a review on 6/22/2021
Uhaul Truck Review
(4 out of 5 rating)

Typical U-Haul moving truck

Distance: 15 mi
Cost: $60.00
Per. Mile: $4.00
SqFt. Moved: 700

Jerry G

Cibolo, TX
Wrote a review on 6/21/2021
Uhaul Truck Review
(5 out of 5 rating)

We debated on Budget or UHaul and in the end used UHaul because their equipment (truck and auto transport) was in much better condition.

Distance: 550 mi
Cost:
Per. Mile:
SqFt. Moved: 700

Dominique D

New York, NY
Wrote a review on 6/21/2021
Uhaul Truck Review
(4 out of 5 rating)

It seemed very standard.

Distance: 2 mi
Cost:
Per. Mile:
SqFt. Moved: 600

May B

Alexandria, VA
Wrote a review on 6/21/2021
Uhaul Truck Review
(1 out of 5 rating)

The staff was good but U-Haul "bate and switched". Looking for a convenient location to pickup online, we were shown locations that specifically did not guarantee availability and ones that did. We chose the latter and two days prior to the move date were informed otherwise. It should be clear to clients that truck location availability is not guaranteed.

Distance: 200 mi
Cost: $333
Per. Mile: $1.67
SqFt. Moved: 200

Jeff D

Mount Pleasant, SC
Wrote a review on 6/19/2021
Uhaul Truck Review
(5 out of 5 rating)

Pick-up and drop-off was seamless. Great experience at the Charleston, SC location as the owner could not have been more helpful.

Distance: 450 mi
Cost: $700
Per. Mile: $1.56
SqFt. Moved:

Helen M

North Falmouth, MA
Wrote a review on 6/18/2021
Uhaul Truck Review
(5 out of 5 rating)

They stood by me through a difficult and stressful move. The equipment was great, but the humans even better at both ends...Syracuse, NY and Pocasset, MA

Distance: 360 mi
Cost: $822
Per. Mile: $2.28
SqFt. Moved: 2,800

Arin V

Charlotte, NC
Wrote a review on 6/17/2021
Uhaul Truck Review
(3 out of 5 rating)

The truck had horrible alignment and the transmission lagged quite a bit but overall it got the job done.

Distance: 12 mi
Cost: $71.00
Per. Mile: $5.92
SqFt. Moved:

Ellen G

Blue Springs, MO
Wrote a review on 6/16/2021
Uhaul Truck Review
(4 out of 5 rating)

We rented a 10ft, 20ft, and a 26ft. We had no problems with the rentals or the return. The only issue was the 26ft truck's air conditioning wasn't working.

Distance: 600 mi
Cost: $4,000
Per. Mile: $6.67
SqFt. Moved: 3,700

Anthony W

Oxford, OH
Wrote a review on 6/15/2021
Uhaul Truck Review
(4 out of 5 rating)

No problems encountered.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Christian G

Ruckersville, VA
Wrote a review on 6/14/2021
Uhaul Truck Review
(3 out of 5 rating)

The dolly and blankets were charged but not provided.

Distance: 130 mi
Cost: $500
Per. Mile: $3.85
SqFt. Moved: 1,800

Carol Ann S

Ladson, SC
Wrote a review on 6/11/2021
Uhaul Truck Review
(5 out of 5 rating)

Brand new Super mover 26 foot truck and 15 foot trailer for vehicle

Distance: 1,100 mi
Cost: $3,450
Per. Mile: $3.14
SqFt. Moved: 2,300

Sage S

Tucson, AZ
Wrote a review on 6/10/2021
Uhaul Truck Review
(4 out of 5 rating)

Truck was ready on time and well equipped.

Distance: 15 mi
Cost: $140
Per. Mile: $9.33
SqFt. Moved: 1,200

Petra K

Saint Louis, MO
Wrote a review on 6/10/2021
Uhaul Truck Review
(4 out of 5 rating)

very affordable prices

Distance: 480 mi
Cost: $800
Per. Mile: $1.67
SqFt. Moved: 850

Timothy M

Tucson, AZ
Wrote a review on 6/9/2021
Uhaul Truck Review
(1 out of 5 rating)

When the truck was picked up, the cab was not very clean and smelled very strongly of cigarette smoke. When checking out the truck, with the general manager, there was a discrepancy with the odometer milage vs. the contract. The paper work I was given indicated a 1,000 mile difference which would have had me paying 40 cents per mile half way on a 1,600 mile cross country move on a truck with only 68,000 miles on it. The general manager did correct this but had to charge my credit card a 2nd time to provide a new contract. I noticed that the price between the contracts was different because the first contract had a extra "sales subtotal" plus tax which added an extra $15 dollars. It was obvious that this was a extra fee that was just tacked on because this was not present on the second contract. Later, when I was refunded my money, u-haul refunded me for the cheaper of the two contracts. Then, the truck was given to me with an 1/8 of a tank of gas and the general manager tried to tell me that it was at a 1/4 of a tank. It is usually customary when getting a rental vehicle that you get it with the tank full so you can return it with the tank full. Finally, After I fill the gas tank, I noticed when I pulled into my apartment complex that there was gas spilling out everywhere. After quick inspection I noticed that the exhaust valve on the gas tank had not been screwed in correctly and was completely off. The valve was also noted to have multiple cracks to it and was ready to fall apart. I tried to screw the valve back in but had to call for maintenance assistance (third party). The maintenance guy came out surprisingly quick but had the same trouble and was not able to get the valve on. He ended up braking the part and had to get a new one with a special tool to get the valve back on the gas tank. In addition, I volunteered to participate in the load share program. I will never participate in this again because the communication between me and the u-haul representative was very confusing and unspesific. It took a lot of extra time to find the trailer I was supposed to pull and was very frustrating. I was told that I was going to be pulling an 8 foot trailer with one pod but then when I picked up the trailer it was a much bigger trailer then I was promised with not 1 but 2 pods. This took much longer than I thought and because of the extra weight that I did not anticipate It cost me much more in fuel. Also, dropping this trailer off downtown Seattle was almost impossible and the exact drop off point was not communicated to me until after I picked up the trailer. When I arrived at the drop off point, u-haul was not expecting us and tried to turn me a way to a different drop off location due full capacity. Overall, this was a terrible experience and I do not recommend it.

Distance: 1,600 mi
Cost: $1,300
Per. Mile: $0.81
SqFt. Moved: 1,200

Greg H

Charlotte, NC
Wrote a review on 6/9/2021
Uhaul Truck Review
(4 out of 5 rating)

The guys were on time and did a good job

Distance: 15 mi
Cost: $76.00
Per. Mile: $5.07
SqFt. Moved: 200

Jason W

Portage, IN
Wrote a review on 6/8/2021
Uhaul Truck Review
(4 out of 5 rating)

The truck was clean and gassed up. No issues.

Distance: 30 mi
Cost: $90.00
Per. Mile: $3.00
SqFt. Moved: 1,100

Joel H

Chesterfield, MO
Wrote a review on 6/7/2021
Uhaul Truck Review
(5 out of 5 rating)

Great truck. Great service. Very easy.

Distance: 15 mi
Cost: $180
Per. Mile: $12.00
SqFt. Moved: 1,000

Lauren H

Versailles, KY
Wrote a review on 6/7/2021
Uhaul Truck Review
(1 out of 5 rating)

Uhaul did a horrible job with our move. They switched our truck rental twice, then ended up not having the size we needed. We had to use a smaller size and make multiple out of state trips and it cost us double what it should have, and we had to pay for movers twice as well due to this. They refunded us $50 for their "truck guarantee", which doesn't scratch the surface of the overall cost and headache they caused us. The only bright spot was Justin and Wyatt in the Uhaul store in Versailles, KY. They tried to be helpful and do whatever was in their control but it still wasn't enough to make our truck rental debacle ok.

Distance: 180 mi
Cost: $1,000
Per. Mile: $5.56
SqFt. Moved: 3,200

David B

West Hartford, CT
Wrote a review on 6/7/2021
Uhaul Truck Review
(5 out of 5 rating)

Truck was ready when I arrived and performed great.

Distance: 1 mi
Cost: $85.00
Per. Mile: $85.00
SqFt. Moved: 850

Akerah M

Chicago, IL
Wrote a review on 6/6/2021
Uhaul Truck Review
(2 out of 5 rating)

Very long wait, but the staff was really nice. However, only one person was working the desk.

Distance: 33 mi
Cost: $73.00
Per. Mile: $2.21
SqFt. Moved:

Barbara T

Littleton, NC
Wrote a review on 6/6/2021
Uhaul Truck Review
(5 out of 5 rating)

moved from Northern VA to NC

Distance: 300 mi
Cost: $600
Per. Mile: $2.00
SqFt. Moved: 700

Eugenia J

New Castle, PA
Wrote a review on 6/6/2021
Uhaul Truck Review
(5 out of 5 rating)

Very nice and accommodating

Distance: 30 mi
Cost: $165
Per. Mile: $5.50
SqFt. Moved:

Lisa O

Eatonton, GA
Wrote a review on 6/4/2021
Uhaul Truck Review
(5 out of 5 rating)

Great truck! Booked on line; easy pick up and drop off.

Distance: 460 mi
Cost: $580
Per. Mile: $1.26
SqFt. Moved: 1,000

Sharon S

Boca Raton, FL
Wrote a review on 6/3/2021
Uhaul Truck Review
(5 out of 5 rating)

Uhaul was incredible! Everyone was so helpful and supportive. Would highly recommend!

Distance: 3 mi
Cost:
Per. Mile:
SqFt. Moved: 1,500

Jan R

Durham, NC
Wrote a review on 6/3/2021
Uhaul Truck Review
(5 out of 5 rating)

Organized, helpful, friendly.

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Kelly M

Kansas City, MO
Wrote a review on 6/2/2021
Uhaul Truck Review
(5 out of 5 rating)

Clean truck, affordable prices and friendly staff.

Distance: 4 mi
Cost: $63.00
Per. Mile: $15.75
SqFt. Moved: 2,000

Marley M

Austin, TX
Wrote a review on 6/2/2021
Uhaul Truck Review
(5 out of 5 rating)

Perfect size for a 2 bed apartment

Distance: 2,000 mi
Cost: $1,200
Per. Mile: $0.60
SqFt. Moved: 1,300

Lori W

Louisville, KY
Wrote a review on 6/2/2021
Uhaul Truck Review
(1 out of 5 rating)

AWFUL!! Phone numbers on contract didn't work! Contract was not a match for my original booking for drop off location [no address...just said "Columbia". I brought the trailer back a day early as I was told I would receive a credit and got back zip! Never AGAIN!

Distance: 249 mi
Cost: $195
Per. Mile: $0.78
SqFt. Moved: 600

Kenneth M

Asheboro, NC
Wrote a review on 5/30/2021
Uhaul Truck Review
(4 out of 5 rating)

Moving vans have really gotten expensive. We hauled several trailer loads behind our pickup truck prior to the recent moving van rental. In spite of the cost of the moving van we saved money over hiring a mover.

Distance: 900 mi
Cost: $2,300
Per. Mile: $2.56
SqFt. Moved: 2,500

Pamela M

Portland, OR
Wrote a review on 5/28/2021
Uhaul Truck Review
(3 out of 5 rating)

Truck was so-so, cab pretty beat up and seat sagging. Check-in was rough, hard to find the truck and get access to it. They didn't put the moving blankets in the truck and we had to go back for them. But the price was right.

Distance: 180 mi
Cost: $220
Per. Mile: $1.22
SqFt. Moved:

Daved D

Chicago, IL
Wrote a review on 5/28/2021
Uhaul Truck Review
(5 out of 5 rating)

Always have great service with Uhaul

Distance: 1 mi
Cost: $40.00
Per. Mile: $40.00
SqFt. Moved: 1,000

Laura C

Cape Coral, FL
Wrote a review on 5/27/2021
Uhaul Truck Review
(3 out of 5 rating)

They lost one star for every Emergency Roadside Assistance claim I had to file during the drive. A 600 mile trip took almost 3 days.

Distance: 600 mi
Cost: $1,100
Per. Mile: $1.83
SqFt. Moved: 1,850

Stephanie F

Corpus Christi, TX
Wrote a review on 5/26/2021
Uhaul Truck Review
(5 out of 5 rating)

have used them before

Distance: 181 mi
Cost:
Per. Mile:
SqFt. Moved: 2,000

Ilif M

Pasadena, CA
Wrote a review on 5/25/2021
Uhaul Truck Review
(3 out of 5 rating)

The truck was great. The customer service for the national support/dispatch was atrocious.

Distance:
Cost:
Per. Mile:
SqFt. Moved: 360

August H

Janesville, WI
Wrote a review on 5/25/2021
Uhaul Truck Review
(3 out of 5 rating)

U-Haul. Nothing new to dealing with them.

Distance: 260 mi
Cost: $350
Per. Mile: $1.35
SqFt. Moved: 600

Paul A

Richmond, IL
Wrote a review on 5/25/2021
Uhaul Truck Review
(5 out of 5 rating)

They provided me with cost effective option that worked for our circumstances. Using Uhaul allowed me to cost effectively keep my items in storage for a few days until the new house was ready for us to move in.

Distance: 10 mi
Cost: $500
Per. Mile: $50.00
SqFt. Moved: 2,500

Sharon S

Fort Walton Beach, FL
Wrote a review on 5/25/2021
Uhaul Truck Review
(4 out of 5 rating)

Unfortunately the units were scarce at our location and we were forced to rent two units, but luckily they were side-by-side.

Distance: 1,000 mi
Cost: $900
Per. Mile: $0.90
SqFt. Moved: 1,500

Christine C

Phoenix, AZ
Wrote a review on 5/25/2021
Uhaul Truck Review
(5 out of 5 rating)

Easy to rent and pick up.

Distance: 3 mi
Cost: $100
Per. Mile: $33.33
SqFt. Moved: 6,500

Deborah S

Morrisville, NC
Wrote a review on 5/24/2021
Uhaul Truck Review
(4 out of 5 rating)

Typical U-Haul rental.

Distance: 20 mi
Cost: $150
Per. Mile: $7.50
SqFt. Moved: 1,100
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