U-haul is U-Haul and it is always the same. We had the truck for two days

The 26' truck was clean and in good shape. I also contracted a car hauler to tow my vehicle down as well. Beware, make sure you have a drop off point agreed on because Florida is getting full of moving trucks.

The cargo van was clean and perfect for my job

Needed a truck and got it booked online. Arrived and it was ready as was the padding and dolly.

The pick up and drop off processes were easy, and the truck was very comfortable to drive.

We drove the 26' and 12' trucks ourselves

My UHaul rental was super convenient. No problems at all.

Very good, no complaints.

I reserved 2 months in advance for an out of state move. The day before my move they called telling me they didn't have the truck size I reserved and also changed the location of my truck pick up which was another 15 minutes in the opposite direction. The did give me extra miles and an extra day seeing that I was getting a smaller truck and needed to make 2 trips. The day of my move I was called 3 hours before I was to pick up the truck and was told I would have to drive an hour away (to another state) to pick up the truck. The day I returned the truck to the location that I agreed to in my reservation I was told at drop off that I was a day late and at the wrong location. At some point they changed my dropoff location another hour away. I walked away and left the truck at the location I agreed to in the first place. HORRIBLE EXPERIENCE. I'd never use Uhaul again.

No issues or problems on a long trip.

Rented a 15' truck and vehicle trailer to pull a 2003 Jeep Wrangler. Moving from a ~1400sqft 3br/2ba house into a 1150sqft 2br/2ba 2nd floor apartment. Ended up upgrading to a 20' truck - probably could have made the 15' work, but it would have been a tight squeeze. Pickup/dropoff went smoothly, and the agent at my departure location was a total bro and added on an extra few days of truck rental for no charge.

Everything was as it was supposed to be.

Great and would refer them to anyone that needs a mover help

Side mirror was broken and driver side door does not close right. The AC inside the truck was top notch. Picking up truck via cell phone was a breeze.

Truck worked fine. My reservation was converted to a 24/7 Truck Share rental even though I requested a counter pickup. The checkout/checkin process for Truck Share is a little fussy, and despite the "24/7" in the name, I found that when I attempted a late-evening return, I couldn't access the parking lot where I was told to leave the truck (the gate was locked). I had to leave the truck in another area instead.

I really appreciate the ability to rent the uhaul cargo van after hours. But, the software uhaul has is not good. I recommend uhaul conducts usability testing on their application using all browsers and hand held devices, and take corrective action accordingly.

I was extremely impressed with the people Uhaul staff. A tire blew out they came changed it and in no time we were back on the road. Someone even called to confirm was the tire on properly. I have no complaints!

The trailer threw a tire and it took 16 hours for U-haul to send the right person.

I will use them again

issue with the proper truck being available at the right location however the scheduling coordinator was super at getting that issue resolved in a very timely manner

This was a great reliable truck to drive across the country with.

They first gave me the wrong sized truck to pick up locally. Then when they got me the right sized truck I had to travel all the way to Manteca to get it and the service the person there gave was not professional at all.

Truck was not in the best condition, but got us from A to B

Too difficult to do business with. No regard for hard schedules and reservations

Tuck was a little rough riding and USB ports did not work so I could not charge my phone. But the people were wonderful to work with.

some problems, but OK

Very professional.. love the attitude.. very nice men..

Everything worked as they said. No hassles at all

The truck worked well for us.

Great experience - friendly employees at both the pick-up location and drop-off. Would highly recommend renting through Uhaul. The truck was in good working order and I had zero problems! A+++

Nice people but no printer, miscommunication between drop-off locations and mismanaged return communication.

P/U trailer in Pennsauken, NJ. AA Storage in Sebring, FL where we dropped off trailer were helpful. Some price glitches, but overall satisfied.

a bit of an issue with the scheduled pickup and having the right truck in the right location but the schedule coordinator and local manager made it right

Office in Santa Rosa, Kings Tires were great. Had some issues with reservations beyond their control but preserved and made it work. Very helpful and kind.

Easy pick-up and drop-off, easy to drive truck

Greg at Uhaul in Homossa FL was wonderful to work with - would recommend him.

The people I interacted with at Uhaul were helpful and efficient.

Fast and professional. 100% would hire again.

Like new truck. Most of the paperwork was done on line. The man at the office was very helpful and answered all questions.

got us here no problems

They didn't have the correct truck size I ordered so I had to make two trips which ended up taking more time and costing more in terms of mileage charge.

Although my truck wasn't available at the time of pick-up (the previous renter was late returning), the agent was very diligent in finding me another truck at a nearby location.

Oof, UHauls are tough to drive in Seattle! But it's doable if you time it right and try to move in early morning.

On time professional and courteous. Good Job

Uhaul was fine, we continue to use them as our rental company for moving.

I have used the same Uhaul Rental site for several years and continue to recommend them. They are courteous and efficient providing well-maintained trucks and trailers at a competitive price. The single issue I would highlight arose as a result of the company trying to move (apparently) all business transactions to the cloud with all customers using the Uhaul app to transact and complete the rental agreement including completing and signing the contract, and payment. This is a good business decision but the app was not as intuitive as I would have liked and on multiple occasions during the check-out process the sales rep had to leave her desk to show me where on the app the specific button or toggle switch was located. Upon my arrival to check out the vehicle the customer ahead of me seemed to be having similar issues. While I will accept a level of responsibility (i.e., familiarize myself with the app) I would suggest the company continue to improve their app to make it more user friendly and intuitive. The overall rental process was solid and I would recommend Uhaul for future needs.

When I arrived to pick up my truck, they told me none were available. No call, no warning. I had moving help on the way to my house. Fortunately another Uhaul dealer let me have a truck.

The facility off St 7 and Copans is badly understaffed. The entrance is difficult, if not hazardous, to get in and out of.