U-Haul® Reviews
Uhaul did a horrible job with our move. They switched our truck rental twice, then ended up not having the size we needed. We had to use a smaller size and make multiple out of state trips and it cost us double what it should have, and we had to pay for movers twice as well due to this. They refunded us $50 for their "truck guarantee", which doesn't scratch the surface of the overall cost and headache they caused us. The only bright spot was Justin and Wyatt in the Uhaul store in Versailles, KY. They tried to be helpful and do whatever was in their control but it still wasn't enough to make our truck rental debacle ok.
I reserved a truck for Saturday morning and went to pick it up - only to find out that U-Haul had delivered it to the wrong location. The employee at the storage unit that I went to was less than helpful. I had to call a different U-Haul location to see if they had a truck available to pick up. Luckily they did. Other wise I would have been SOL. I had booked my truck about 3 weeks in advance.
The truck was awful! It shook so much my foot kept falling off the gas pedal and our eyeglasses were falling off our faces! I have driven moving trucks across the state and fortunately this was only four hours because it was an AWFUL drive I never want to do again. It also said the 26-foot truck would comfortably move/fit a family of 3-4 people. nope! I am a single person and it did not even fit my stuff. I had to do additional moves in an SUV to get everything to my mom's garage. It was a move from hell because of the truck.
Uhaul location was great. But this recent cyberattack on the gas pipeline made it extremely difficult to find gas in the surrounding area around the U-Haul drop off center. I did not find gas and had to pay for UHaul to fill the tank. I think UHaul should have issued some type of messaging to their centers in the areas affected by this attack to help their customers.
I have used U Haul for many moves. I thought using the new system where you could pickup your vehicle anytime you want was poorly explained. There was no step by step instructions. I was on hold with the Call Center several times and did not get any assistance. If it wasn't for the observation of the gas station attendant abt was he saw other people doing and also another customer' inquiry abt his truck, we would still be there. I love the Uhaul vehicles but this new option is for the birds.
Forgot to pack my padded blankets in the truck - luckily I checked before I left the lot and they got for me. Also drivers side view bubble / blind spot mirror was broken - safety issue as you couldn't easily see your blind spot. Rented a 15ft truck for the move - says it will handle a 2 bedroom apt. My 2 bedroom apt took two trips and it was packed TIGHT both trips. Price is reasonable.
