Efficient booking, pick up and return. Truck operated as expected.

Broke a piece of furniture

Truck was clean and worked fine. Reservation was for 1 PM but the office for the storage place was closed for lunch till 1:30 (even though we had made the reservation for 1 PM and not told that time was not available). We had to make an extra trip. Fortunately, I had allowed some lag time before the movers arrived, so i didn't have movers sitting around waiting for the truck.

Almost new 26' Ford van rode like a truck, even when fully loaded. Cabin interior, being HD, not exactly cushy. We drove non-stop, so resting at truck stops and rest areas was difficult. Problem with wiring harness on auto transport caused problem on truck, delayed about 2 hours while UHaul did repairs. I blame this on a previous idiot user who did not report damage on transporter. Generous allowance for miles and days. Pick-up dealer was good, drop-off dealer charged me for extra miles I didn't use, but Uhaul remedied this later. I chose Uhaul because they offer an auto transport. Have used Uhaul several times, and will probably do so again.

We had one issue with one of the trucks on the way and Uhaul addressed it and got us going in quickly!

The truck was just the right size and handled well. The pick-up was a hassle but that was more the pickup location's fault than UHaul's.

Uhaul was great every step of the way

Everything arrived safe and sound and the dispatch on both ends of our service were excellent and super helpful.

I rented a 6x12' trailer and it was a perfect fit for what I needed. I always use them for moving myself.

Great experience and they even let me downsize my truck.

Great customer service. We have used Uhaul a couple times before & we were very satisfied. The truck was clean. I would recommend their truck service to anyone. Very pleasant experience. Thank You, Nancy Wolford & Christine Carswell.

truck drove nicely, but used a lot of fuel, 20 foot truck

Uhaul in Lawrence was great. The drop off location was good also.

Great people at the UHaul on Memorial in Avondale Estates. Plenty of places to park while using one of the trucks.

The truck drove very well.

Professional and flexible. Used a 20' truck to move our 2 bedroom apartment across the country. Made amendments to our reservation on short notice and were helpful in accommodating issues that arose during moving.

The self-check-in made everything very fast. I skipped the line and got my key and left. I would recommend using the self-check-in option.

Standard UHaul. Got the truck, loaded it, unloaded it, returned it.

I have worked with the UHaul franchise in Vacaville for years and am pleased with their level of service. Other franchises not-so-good.

Very friendly and helpful

Truck performed well

Good, they didn't have all the items requested, but they refunded us promptly.

Great help! Highly recommend!

Smooth rental and return. We rented in Valparaiso, IN and returned the truck to Lakeland, FL.

Truck was filthy inside the cab and truck. The blankets I needed were strewn all over the truck, no bag was there and the blankets were wet. The UHAUL in Windsor (Goo Rooz) has bad reviews to begin with, but they were the only location with the truck size I needed. I ordered a dolly and it wasn't in the truck. I had to stop by another UHAUL Dealer prior to this rental and they warned me about renting a truck from Goo Rooz. It was too late to make other arrangements. Reconsider another UHAUL dealer if Goo Rooz comes up in your rental!

Very easy to coordinate.

I had a terrible experience with this move. Uhaul's app for no contact pickup bugged out on me and after an hour of sitting at the pickup location, trying to get it to work (I even tried converting to standard pickup because of the issues, but that failed, too), I finally canceled the reservation and just went inside to do it manually with a new order. It was ridiculous. Just choose the standard pickup if you want to avoid problems.

I rented a U-Haul truck from Baltimore, MD to Chicago. Smooth ride. When I arrived at my destination, the weather was bad and the U-Haul drop off said to leave the truck in the parking lot and they would be happy to come and get it. Talk about great service!

The truck was in a good condition but it was a bit noisy to drive. Uhaul pick-up using mobile was not very friendly. But the truck did save me a lot of money. Movers would have charged $200-$300 bucks but I got it done in less than $70.

Kind of hard to screw up a truck rental, but U-Haul found a way to do it. Will not be using them again.

Service was as expected. The truck I rented broke down on the interstate 2x in one day. This was a problem and it ended up costing me a TV due to having these problems. I'll probably go with a Penske next time. Everytime I use UHaul I have problems.

It was great. They came on time and got everything in one stop. They put everything down where I needed it and were really fast.

On time, clean, easy on-line check-in and check-out. Couldn't have been better.

easy process. supplied what i needed. no hassle.

customer service was excellant!

2 ladies working in the morning of 12/29/2020 in the Henderson office on Volunteer RD were so very sweet and helpful regarding getting the truck we placed on order.

great customer service

It was easy to reserve, pick up, and return. Moving blankets were pretty cheap to rent. Kind of pricey, but comparable to others.

Uhaul is hard to deal with...the worst thing is they don't answer the phone and it takes 45 minutes to talk to anyone. They have a service movinghelp.com which is really confusing. Its part of uhaul but also not. They don't have a customer service numbers and you are supposed to get a payment code and it never arrives so you have to dig around for phone numbers. I would like to find another truck company.

Place was fast, nice, and to the point.

U-Haul was excellent in providing truck, services and lower costs.

They forgot to load dollies and pads into my truck.

Truck was clean, served my needs well but could use a better defroster system. (35 Deg. F and sleet/rain)

Uhaul is great across town.

Could have been a better truck and transporter. We made it safely and on time.

The transportation was provided by me, I rented the 10ft uHaul truck, and it worked out well.

I reserved a 26 foot truck 3 weeks in advance for a one way rental. The day before they called and did not have a truck for us. Wanted to substitute a 15 foot truck. I ended up with a 20 foot truck and the additional expense of a trailer rental. But we gave you a $50.00 credit for our reservation guarantee. What good is this going to do me if I have to rent another truck, fly back from where I moved and have to drive another 600 miles? At one point they threatened to cancel my reservation all together because I was unreasonable. Had to leave some of my belongings behind including the sailfish (mount) I caught in Mexico. I only chose them because they do one way rentals, although they don't really want to. They really need to learn what reservation and guarantee mean. People at the 3 local centers I dealt with were great (yes I had to drive across Denver twice roughly 100 miles total to pick up equipment at 2 different locations). DO NOT RECOMMEND U-haul at all.

Brandon and John where awesome