Everything ready on time and professionally handled at pick up.

My husband drove a truck through college. He had no problems.

No problems drove truck from Colorado to California.

Nice clean truck at a very reasonable price. However, all the add on costs are really annoying. Also, because I only put 3.5 miles on the truck gas wasn't an issue, but the fact that they'll charge you a $30 fee plus the cost of gas if you don't bring it back at the same level really pisses me off. Who wants to try and take a 15' truck into a Get-Go station for 3 miles worth of gas? But do you want to take a chance on them saying the gauge moved?

very easy to make the arrangements

U-Haul was excellent to work with. They came through with the equipment (truck and car trailer) very quickly after Budget told me at the last minute that they could not provide the equipment I had ordered over a month prior to my long distance move. Thank you! Thank you! Thank you U-Haul for all you did to make this a smooth move!

Great 20' truck - one way

UHaul Uboxes were a little smaller than anticipated. Order more than you think you need.

It was a convenient way to pick up my truck

The two employees sent to help my wife and I were awesome. They arrived earlier than requested, were very professional and tended to our belongings as though they owned them. They were very polite, efficient and hard working. We called at the last moment as another vendor didn't show as we had booked earlier. I would highly recommend this company and plan to certainly use them again when we move into our new house within a few months.

Got 17 feet truck at Campbell, CA. Excellent service, thank you

We reserved a 26' truck but on the day we showed up, they had nothing available. We paid for it in advance and even got the guaranteed reservation email, but the customer service didn't seem to think that was there problem. After about an hour and a half of waiting at the Uhaul location, they told us they only had a 10' truck available. We were moving 3 bedrooms! That is not enough space. They sent us to a different location to pick up a 10' truck but didn't reimburse us for the inconvenience. We also had to make several trips from our old home to our new home when we were moving which was 2 hours away and had to pay more for gas and tolls.

Truck worked as expected

Fast and friendly service.

I reserved a 26 foot U-Haul truck in Reno, NV for October 24th, 2020. The place I initially reserved it at didn't have one available, so I confirmed a location that had one 30 mins away for 630 am. I woke up at 5 am to get ready and go get the truck, the location changed over night, and the location it changed to didn't have it. After several phone calls and several hours, I confirmed a location that had one that was one hour away that afternoon.

The trucking company was very easy to work with, but the truck I ended up with should have already been retired. The steering was worn out and the engine was under powered.

Good work getting trailer hooked up and then unhooked at the end.

Made the process painless and the truck worked well.

I've moved pretty often in the past and I've always used Uhaul because it is super fast and easy. However, when I came in for check in Kennesaw, GA I was incorrectly charged a $60 deposit fee when I was specifically told I would not be charged this fee. I didn't know it, until I dropped the truck off for return at dealer location. The gentleman at the dealer location was so friendly and honest and made sure that I got my money back. Overall, I would say Uhaul is great to use but please be more careful about charging unnecessary fees. Thanks!

Difficult time getting the lock to unlock when I arrived the morning of my rental. No directions for working the lock were given.

Difficult time getting key to truck when I arrived at 8am. Unlocking the lock was a challenge bc it wasn't explained how the lock worked.

They made the process easy

The U-Haul team was incredible. Every single person I interacted with was helpful, and this was after Budget dropped the ball on my truck rental and U-haul came through in a pinch and found me a 26-foot truck. Specifically, the Bel-Red store in Bellevue, WA, John Stevens at the MLK store in Seattle, Justin, the mechanic that covers Centralia to Portland who answered a random question for me at a gas station in Longview, and a woman on the phone who helped confirm the last minute booking. The entire team was absolutely phenomenal. I can't say enough great things. I will always use U-haul moving forward. Thank you team for flanking me and being by my side throughout the transition.

Truck was clean, well maintained, undamaged. Checkin and checkout was smooth. Went exactly the way you would want it to.

224/7 option to pick up was terrible for us. Took a hour to get truck and if it weren't for an employee that was in before the store opened, we would have been getting the truck 2 hours later.

lucked out- got a new truck!

Brand new truck was ready when and where I requested. It was clean and undamaged. The moving pads were equally clean. Check out and check in were smooth. The truck was bigger than I needed, but that was my choice. I wanted to give the helpers a break with packing and stacking my furniture and I didn't want to make 2 trips.

Great people to work with

Had some issues with the equipment. AC on the truck did not work. Key on the passenger door was extremely difficult to unlock. Straps on the auto transport came off the wheels 3 times, even though it was initially inspected by a Uhaul manager.

See my review for the Jacksonville co.

U-Haul was able to help me when Budget did not have my truck after making a reservation.

UHaul is a reliable company that we have used several times in the past with consistent service.

Uhaul is affordable and had available trucks. We started with Penske but there was a limit in trucks the weekend we moved. We had to travel farther to pick up the truck which would have taken more time in an already hectic moving day. We changed to Uhaul for those reasons and we ended up paying less for the truck rental.

Everyone in the U-Hall family was kind and helpful, even when I needed to change a few things around, such as getting the trailer and changing the size of the second truck.

I found out the difference between a 15' and a 17' U-Haul truck is a "mom's attic". I normally get trucks through Penske and you can use all 17' feet, floor to ceiling. I felt jipped with the "mom's attic" portion of the truck, but I guess that's on me for not paying closer attention!

The U-Haul truck service I used in Coeur d’Alene, Idaho are incredibly professional and helped me in every way they could. They are located on Appleway and do everything they can to help you!

First truck was in bad shape, so employees were willing to chage it for another. Area I was moving to was in high demand (one way move), so they gave a discount without me asking.

we originally booked with budget, they called the Sun afternoon before our Mon morning pick up and said they didn't have a truck. Uhaul was able to book a truck within our neighborhood for the next morning, ALWAYS GO WITH UHAUL!

Old truck, very loud, uncomfortable, no modern safety features.

The overall experience was bad, very bad. We reserved a 26' truck months ago and found out only days ahead of time that we had been assigned a 15' truck. I'm giving three stars instead of one because I was able to get someone at customer service to convert the rental to 1-way and get me a 26' truck.

I used the Uhaul Truck rental in Monticello, In. They were very helpful and friendly. Would use again & recommend

great new truck...easy to drive.

The truck was clean and ready to go. I was disappointed however by the fact that they did not have the truck at our chosen pick up location and we had to get it from a terrible section of downtown!

The pick up location was AMAZING! Uhaul corporate was an issue. However, one issue came from a prior rental location not checking items in after the equipment was returned. The second issue was a Uhaul system error that tired to use the wrong billing address. I did my reservation/check in online, and the correct billing info was on the reservation/check in. I don't know what happened in Uhaul's system, but the owner/operator of the pick up location, got it all fixed! Yay.

Supplied me with a truck with clear deficiencies that a simple checklist could have caught and corrected. Transmission had a faulty gear at highway speeds and windshield wiper on the driver side was completely broken. Customer care was nonexistent and gave zero resolution to my complaint.

Good customer service and good price.

They need air ride trucks and the truck we used needed to be diesel. A 26'truck needs to be air ride, not spring suspension. Also the seats are very uncomfortable. Was eating pain pills for 1886 miles.

My reservation location and truck size were changed on their end but it worked out and probably better than it should have.