U-Haul® Reviews
Truck was clean and worked fine. Reservation was for 1 PM but the office for the storage place was closed for lunch till 1:30 (even though we had made the reservation for 1 PM and not told that time was not available). We had to make an extra trip. Fortunately, I had allowed some lag time before the movers arrived, so i didn't have movers sitting around waiting for the truck.
Almost new 26' Ford van rode like a truck, even when fully loaded. Cabin interior, being HD, not exactly cushy. We drove non-stop, so resting at truck stops and rest areas was difficult. Problem with wiring harness on auto transport caused problem on truck, delayed about 2 hours while UHaul did repairs. I blame this on a previous idiot user who did not report damage on transporter. Generous allowance for miles and days. Pick-up dealer was good, drop-off dealer charged me for extra miles I didn't use, but Uhaul remedied this later. I chose Uhaul because they offer an auto transport. Have used Uhaul several times, and will probably do so again.
Truck was filthy inside the cab and truck. The blankets I needed were strewn all over the truck, no bag was there and the blankets were wet. The UHAUL in Windsor (Goo Rooz) has bad reviews to begin with, but they were the only location with the truck size I needed. I ordered a dolly and it wasn't in the truck. I had to stop by another UHAUL Dealer prior to this rental and they warned me about renting a truck from Goo Rooz. It was too late to make other arrangements. Reconsider another UHAUL dealer if Goo Rooz comes up in your rental!
I had a terrible experience with this move. Uhaul's app for no contact pickup bugged out on me and after an hour of sitting at the pickup location, trying to get it to work (I even tried converting to standard pickup because of the issues, but that failed, too), I finally canceled the reservation and just went inside to do it manually with a new order. It was ridiculous. Just choose the standard pickup if you want to avoid problems.
