I used the Uhaul Truck rental in Monticello, In. They were very helpful and friendly. Would use again & recommend

great new truck...easy to drive.

The truck was clean and ready to go. I was disappointed however by the fact that they did not have the truck at our chosen pick up location and we had to get it from a terrible section of downtown!

The pick up location was AMAZING! Uhaul corporate was an issue. However, one issue came from a prior rental location not checking items in after the equipment was returned. The second issue was a Uhaul system error that tired to use the wrong billing address. I did my reservation/check in online, and the correct billing info was on the reservation/check in. I don't know what happened in Uhaul's system, but the owner/operator of the pick up location, got it all fixed! Yay.

Supplied me with a truck with clear deficiencies that a simple checklist could have caught and corrected. Transmission had a faulty gear at highway speeds and windshield wiper on the driver side was completely broken. Customer care was nonexistent and gave zero resolution to my complaint.

Good customer service and good price.

They need air ride trucks and the truck we used needed to be diesel. A 26'truck needs to be air ride, not spring suspension. Also the seats are very uncomfortable. Was eating pain pills for 1886 miles.

My reservation location and truck size were changed on their end but it worked out and probably better than it should have.

UHAUL called me 30 minutes before I was supposed to pick up my UHAUL in Biloxi to let me know he did not have a truck for me. I had already previously recompleted my order because they had moved my pick up destination from Ocean Springs to Biloxi. UHAUL then forced me to take a larger truck from a destination that was 30 extra minutes away. Absolutely

The transportation company was good.

Decent 15’ truck, no problems pulling the auto transport. No cruise control. Turns out the shelf over the cab allowed water to leak in.

Used U-haul many times and had no problem with the equipment. A full 26 foot truck

used u-haul Truck was clean and worked fine.

We have used Uhaul several times and are never displeased.

This company was good until I had to extend my rental and then they demanded that I return the trucks per the contract even though the trucks were still full since we didn't close on our house as expected.

excellent truck, great service.

Rented 2 26 foot trucks from Ashley at AP Self Storage and Uhauls. Ashley went above and beyond to make sure that everything was taken care of for us and we didn't have to worry about a thing. Our trucks were on the lot, clean, and ready to pull out when we showed up Saturday morning to pick them up!! I appreciate her very much and would recommend dealing with Ashley at AP Self Storage and Uhauls. She is always willing to go above and beyond to take care of her customers. Thanks for all your hard work, it is much appreciated.

Always had great services with them.

clean and reliable for 300 mile move

Great pickup and dropoff customer service reps. Very nice Super Mover 26' truck that truly "Drove like a van. Hauled like a truck." I purchased the Premium Insurance for total peace of mind. We also needed to keep the truck for five extra days because of move-in timing complexity.

Truck was in good condition. Pick-up was quick and easy. Had trouble getting a hold of someone to give my preference of drop-off location. Overall good experience.

Truck was ready, clean, and worked well

I was confirmed for a 7:30 am pick up. When I arrived for the pick up, there was no one at the office. I tried in vain to reach anyone. The office did not open until 8:30 am. The man who showed up was cranky and belligerent. Yelling at us that he did not have a reservation in my name. He finally found it, but never apologized for his horrible behavior. I will never go back there again

U-HAUL. disorganized !!

Upside: Truck was ready, clean and had a full tank at time of appointment. No issues with operation. Downside: Location was understaffed and pick up and drop off took much longer than it should have

I was over 30 minutes late moving because it took 3 employees to process one order request from a customer. They didn't even apologize for the long wait, just gave me my truck and charged my card. A discount would have been nice to at least be offered.

We rented our own truck & only hired the workers for labor

Truck Rpm was running very high.

Was a U-Haul that I rented & provided a driver.

Transmission needed maintenance.

Water leak in the truck

Reservation got screwed up but uhaul made sure I got taken care of.

nice trucks/car haulers

Everything was fine except that the truck leaked a bit. Drove 210 miles in rain. Leaked a little inside and there is moisture damage to one piece of furniture. That piece had a loading blanket over it and was wrapped with packers wrap. But it still sustained moisture damage.

Ok They had my drop off location about three hours from my house when I had told them twice the drop off location and I spent approximately two hours on the phone trying to correct this mistake.

Picked up at 730 they open early and it was easy

15ft truck with about 25,000 miles so it was in good shape. The office staff were a little lacking, but ok. A 15ft truck, 450 mile drive, 3 days was about $450. Definitely get the pads (1 for each piece of wood furniture) and 2 or 3 ratchet straps

Muller power movers are the best. They move fast and are strong. Nothing was damaged and they had to go up a flight of stairs.They even finished ahead of schedule. Would definitely use in the future and recommend to others. You won’t be disappointed!!!

Nice truck! Can you make a 30’ one?

Despite a reservation two months in advance they sent me to the next state over to pick up truck and car transport were 2 blocks from home.

Everything wet smoothly as possible.

We had a very poor start to our rental. The vehicle was not available when we arrived and it turned out the previous renter was late and then delivered to incorrect location which was now closed. They could only offer a replacement if we drove over 2 hours away. UHaul did later offer us extra mileage and a generous moving certificate so we could hire movers at our home and destination since our departure was delayed.

Very flexible as it pertains to the customer, in other words, the customer was placed above self.

Other than having to wait while another customer was being served I have no complaints. They could use more than one person working at their store.

Friendly, supportive, and willing to make my difficult situation happen smoothly.

The self-serve check-in was awful. Not only did the area I picked up the truck have poor cell phone service, meaning it took me 15 minutes to do something that should have taken 3, it also incorrectly told me the lock was in the lockbox when it was on the back of the truck--another 10 minutes wasted fighting the lock at the lockers. In addition, the starting mileage was incorrectly put in and when I tried to return it, it said that my mileage was less and wouldn't let me return it. Do yourself a favor: if at all possible, do counter pickup. Don't trust their mobile service to work or be accurate.

Great deal and very flexible on check in time.

Very easy process for renting the truck and equipment required.