U-Haul® Reviews
Uhaul is hard to deal with...the worst thing is they don't answer the phone and it takes 45 minutes to talk to anyone. They have a service movinghelp.com which is really confusing. Its part of uhaul but also not. They don't have a customer service numbers and you are supposed to get a payment code and it never arrives so you have to dig around for phone numbers. I would like to find another truck company.
I reserved a 26 foot truck 3 weeks in advance for a one way rental. The day before they called and did not have a truck for us. Wanted to substitute a 15 foot truck. I ended up with a 20 foot truck and the additional expense of a trailer rental. But we gave you a $50.00 credit for our reservation guarantee. What good is this going to do me if I have to rent another truck, fly back from where I moved and have to drive another 600 miles? At one point they threatened to cancel my reservation all together because I was unreasonable. Had to leave some of my belongings behind including the sailfish (mount) I caught in Mexico. I only chose them because they do one way rentals, although they don't really want to. They really need to learn what reservation and guarantee mean. People at the 3 local centers I dealt with were great (yes I had to drive across Denver twice roughly 100 miles total to pick up equipment at 2 different locations). DO NOT RECOMMEND U-haul at all.
Nice clean truck at a very reasonable price. However, all the add on costs are really annoying. Also, because I only put 3.5 miles on the truck gas wasn't an issue, but the fact that they'll charge you a $30 fee plus the cost of gas if you don't bring it back at the same level really pisses me off. Who wants to try and take a 15' truck into a Get-Go station for 3 miles worth of gas? But do you want to take a chance on them saying the gauge moved?
