Easy to book it, found much cheaper options in Hot Springs vs. Little Rock (which was interesting, but I'll take it!). The owner was super nice, and he threw in a free dollie for us.

Truck worked fine. Didn't include dolly like requested, but everything else was good. Self check-in/check-out makes the process a lot quicker than it used to be.

right truck, on time, ready to go. Local dealer Superior Tire & Auto in Quinton, Va. did a good job.

I made reservations more than two weeks ago truck wasn't ready and drop off at my destination wasn't available had to drive back 77miles to return the truck.

Reserved a van online about 2 weeks in advance.... Only after arrival, using the App Checkin - did the agent say "we only have a 10'box truck for you." (ugh, fine. (but got a partial refund to offset gas and larger-truck driving concerns). The App was dumb, I should have just used the local staff onsite. Part two: my return "due back" time got adjusted somehow during that whole process... What was supposed to be a 24 hour rental turned into a 22hr? weird. check in (via a human), was quick and easy.

Truck rental went well. No problems.

Due to issues with other movers I had to adjust my rental date. UHaul was helpful in doing so, even rapidly finding another truck in a nearby town during a very busy season.

U-Haul. They're cheap and you usually get what you pay for. No major issues this time.

The U-Haul company called me a week after I booked to say they didn’t have my truck. I told them I needed the 15 foot that next day. They “worked it out”. We go to this shady Ace Hardware to sign in then to a frankly scary lot a mile or so down the road to actually get it. The truck was 12 foot and they gave the person behind us a 15 foot. I had to leave furniture behind and we were moving to a new state and I’m devastated. The woman who answered the phone at the hardware was also very rude. The signage was no help at all to find it either.

It was very easy renting the UHaul.

Truck was fine and served its purpose.

When I need it the most.

Helpful in providing moving blankets and an appliance hand truck.

We rented a 20ft truck and the truck itself was great. The customer services wasn't though. They changed the address of our pickup to half way across the city on the day we were supposed to pick it up, and sent a very confusing email to tell us. The dude who gave us our order of boxes and supplies was incredibly rude and tried to short us on our boxes, claiming he ?Hadn't finished" even though he had walked away. The truck itself was great, but the experience around it wasn't.

They told me that the rental truck came with three days of use. When I looked at my contract they had only given me two days. They try to charge me for an extra day, when it is part of the original deal.

Good riding truck with good A/C. A little loud, but that is expected.

Fast service and everyone knew how to do their job.

mobile pick up is a disaster! Tried it twice now over 2 different rentals, never works!

Uhaul was fine. It was what we expected.

The equipment was in excellent condition and staff were most helpful.

No problems, cost and truck size was right on point.

Everything was in good working order.

THEY WERE VERY NICE AND REALLY HELPFUL

The amount of mileage allowed before charging extra was not even close to the minimum I needed to get the truck to the loading point, then get to the destination, then drive to the drop off point Uhaul wanted. I did not go anywhere else. Other than that, no complaints. I rented two trucks on different days and the above applies to both.

I saved a lot of money by using a u-haul and hiring loaders/unloaders rather than hiring interstate movers. However, the u-haul was not aligned and sometimes would not allow me to go the speed limit or close to it. I understand that because of the weight of the truck, that might have something to do with it, but it felt slightly dangerous to drive.

Provided best sized truck

Took an hour to get them to accept my expired drivers license even though there is an executive order saying that they are still valid due to covid.

Truck was great and easy to use but UHAUL led me to believe that I could pick it up at 7 am using their app. When we got there we were told we had to wait until 9 am. Be sure to call the local agent to confirm these details. My bad!

Long wait to pick up electronic

On time with equipment needed.

Despite a discouraging start, mats and dollys were available in abundance.

This guys were very professional and efficient. They were quick, and they took less than two hours to unload a 20 foot U-Haul truck. My appliances were taken care of and they were very careful to not damage anything. I was also worried about my appliances fitting into the small washroom. They were able to stack them on top of each other in I’m just so pleased with the work that they did for me. The owner is very quick and a great communicator. I text him he text me back instantly and he called me to make sure that his guys were there and that they were doing a great job.

After Budget cancelled on us last minute, Uhaul was there to save the day! Pick up was simple, dropoff easy and we paid half of what we were quoted from Budget!

What have rather had Ryder or Penske Truck rental

Truck and car hauler in good condition. Someone should have counseled us to use a 26foot truck as the 20 foot one had extreme trouble hauling our car.Overall pretty good

The day before my move, with truck and trailor reserved well in advance, in my home town, I get a text message that my trailer will not be ready at 8 am, but rather 3PM. And the truck, no longer available in my town, I had to drive into Maryland (I live in VA) to pick it up. Wow, thanks UHaul. And when I got the truck, no blankets and only one dolly, I ordered two dollies and blankets. When I receivved the news that the truck and trailer location and time had changed, it was after 9 pm ET on Friday night, hours before my move and conveniently when the UHaul division closed that might have been able to help me secure a truck and trailer closer to my location and move time. Bottom line: if you need a truck and trailer at a certain place and time: DO NOT USE UHaul; Pay the $$$ and go with Ryder, anyone else to GUARANTEE your truck.

12x6 trailer worked great

no problems with the truck and cab was comfortable.

Reasonable truck was on the older side and awfully loud but it did the trick

Truck was clean and easy to drive.

UHaul has a bad habit of switching the pick up location. I reserved the truck in one location but then had to drive 15 miles away to get the truck at another location. They should have at least drive it to where it belongs rather than ask the customer to go out of her way to do it. Across a complicated city no less.

The pick up process was easy as I was able to complete it on my phone! I only needed to go into the store to pick up my supplies and the truck keys. The drop-off was just as smooth, you just pull into the drop off lane and leave the keys with the truck. The 17' truck was perfect for a 2 bedroom move.

Anxious to get everything right, better prices than anyone else, helpful when I needed to make changes.

The company UHaul that we used was very customer orientated and very helpful.

It's a Uhaul truck, and I drove it across the country. The truck worked fine, and Uhaul's support team was very helpful when I needed assistance. The pickup location was a mess, and the employee there was overwhelmed by himself, so I'm chopping a star off because Uhaul can afford to hire two socially-distant employees.

I will always use Uhaul. I always have a good experience with Uhaul! They are very helpful and kind.

I always use Uhaul when I move

Truck did great. Was clean and easy to operate. Worked as expected. Great idea to rent the moving blankets. Never realized how many you need for wrapping your furniture.