I had no problems with my uhaul rental.

Ordered a 17' truck and call me the day I was to pick it up and told me it had mechanical problems and I had gave me a 15' truck. I had to make two trips and incurred 2 additional hours for two movers. Also rented a 6x12 trailer to move some of our belonging to Florida. The trailer had a slow leak in one of the tires. Had to refill it several times during our trip.

Reliable truck and the local rental facility in Wexford is great to work with.

Uhaul truck rental

I think they were stretched as this is moving season. We reserved our truck >2 mos in advance. The morning before we were supposed to pick it up they notified us that it wasn't available and we'd have to drive an hour away to pick up another truck. They comped the extra gas for that drive and NOTHING else for our inconvenience (added 2+ hours of travel). They told us they would give us an extra day of rental as compensation but then charged us for the extra day anyway. We'll be using Budget next time.

One way UHaul rental (15 ft truck) from SC to PA. The truck was in good shape and it was a decent ride. Definitely basic - radio only, hand crank windows and manual locks but everything worked and we got there safely!

They had the 20' ready and clean for my 3 day rental

Truck was in good condition and served the purpose well.

Was able to book a cargo van quickly and efficiently.

Very Supportive to extend one more day

The truck we reserved near our home became unavailable at the very last minute. We were not notified of the change until we were already on our way to pick up the truck. This caused significant stress, extra time and was handled poorly. Very unsatisfied

We made reservations for our trucks and had them when we needed them.

Truck takes a beating on the pot hole infested freeways

Never an issue, always a seamless process

Overall it was ok. I had no issues. The truck that I rented (15 foot) was a little large for me to drive, and I probably should have rented the next smaller size.

The intake person was very good. The price was approximately $100 more than I originally accepted. This was over and above the tax and insurance I chose to take. Not sure how/why this happened. We didn’t need to buy anything from usual, so that wouldn’t explain it?!

Communicated throughout the move. Truck was ready and waiting.

Rented from the Uhaul location on Summer Avenue in Memphis. Very rude and unprofessional. Was met with hostility when I inquired about keeping the truck for 3 extra hours due to movers rescheduling. Had to return original truck and pick up a second truck from a different (much better) location to complete my move. I will never use this location again, and I will probably avoid Uhaul moving forward if at all possible.

I don't like having to go through so many pages of add on services, insurance and supplies to just reserve a truck.

Easy pick up - should’ve requested larger truck.

Nothing I had requested 2 months in advance was as I had requested. I didn't get the truck I reserved, at the location I reserved with the mobile pickup I reserved. Instead I had to go to a second location, they did provide a larger truck, so that was ok, and the in person pick-up worked ok for me because I was first in line. However, had I showed up one minute later, the line was out the door and I probably would have been delayed an hour. I did notify them of my dissatisfaction and they did reimburse me a portion of my costs.

very easy transaction.

The 10ft U-Haul worked fine. Had help loading and unloading. The truck was clean and full of gas. The help at check-in was quick and easy.

Truck was dirty and only had a 1/4 of a tank of gas. I was informed that, that was normal. I have rented many u-haul trucks before and have never heard of this. How am I supposed to give it back with that exact amount of gas.

Easy to book it, found much cheaper options in Hot Springs vs. Little Rock (which was interesting, but I'll take it!). The owner was super nice, and he threw in a free dollie for us.

Truck worked fine. Didn't include dolly like requested, but everything else was good. Self check-in/check-out makes the process a lot quicker than it used to be.

right truck, on time, ready to go. Local dealer Superior Tire & Auto in Quinton, Va. did a good job.

I made reservations more than two weeks ago truck wasn't ready and drop off at my destination wasn't available had to drive back 77miles to return the truck.

Reserved a van online about 2 weeks in advance.... Only after arrival, using the App Checkin - did the agent say "we only have a 10'box truck for you." (ugh, fine. (but got a partial refund to offset gas and larger-truck driving concerns). The App was dumb, I should have just used the local staff onsite. Part two: my return "due back" time got adjusted somehow during that whole process... What was supposed to be a 24 hour rental turned into a 22hr? weird. check in (via a human), was quick and easy.

Truck rental went well. No problems.

Due to issues with other movers I had to adjust my rental date. UHaul was helpful in doing so, even rapidly finding another truck in a nearby town during a very busy season.

U-Haul. They're cheap and you usually get what you pay for. No major issues this time.

The U-Haul company called me a week after I booked to say they didn’t have my truck. I told them I needed the 15 foot that next day. They “worked it out”. We go to this shady Ace Hardware to sign in then to a frankly scary lot a mile or so down the road to actually get it. The truck was 12 foot and they gave the person behind us a 15 foot. I had to leave furniture behind and we were moving to a new state and I’m devastated. The woman who answered the phone at the hardware was also very rude. The signage was no help at all to find it either.

It was very easy renting the UHaul.

Truck was fine and served its purpose.

When I need it the most.

Helpful in providing moving blankets and an appliance hand truck.

We rented a 20ft truck and the truck itself was great. The customer services wasn't though. They changed the address of our pickup to half way across the city on the day we were supposed to pick it up, and sent a very confusing email to tell us. The dude who gave us our order of boxes and supplies was incredibly rude and tried to short us on our boxes, claiming he ?Hadn't finished" even though he had walked away. The truck itself was great, but the experience around it wasn't.

They told me that the rental truck came with three days of use. When I looked at my contract they had only given me two days. They try to charge me for an extra day, when it is part of the original deal.

Good riding truck with good A/C. A little loud, but that is expected.

Fast service and everyone knew how to do their job.

mobile pick up is a disaster! Tried it twice now over 2 different rentals, never works!

Uhaul was fine. It was what we expected.

The equipment was in excellent condition and staff were most helpful.

No problems, cost and truck size was right on point.

Everything was in good working order.

THEY WERE VERY NICE AND REALLY HELPFUL

The amount of mileage allowed before charging extra was not even close to the minimum I needed to get the truck to the loading point, then get to the destination, then drive to the drop off point Uhaul wanted. I did not go anywhere else. Other than that, no complaints. I rented two trucks on different days and the above applies to both.