Uhaul itself was great to work with, but we would avoid their movinghelp.com partners at all cost! We drive all night in order to meet their moving helpers at the new house on time. We were exhausted. The helpers never showed up, never replied to emails or phone calls, and charged us more than double! U haul cannot help with problems created by moving help. So save yourself time, money, stress, and hours of frustration and avoid them like the plague! Hire a helper came to our rescue and they were fantastic! We would use them again in a heart beat!

uhaul people on coldwater in fort wayne made process easy

I am so done with Uhaul. Of course they changed my pickup the location the day before because they always do. Next, the door on the truck broke and they expected me to wait 2 hours at the location for them to send someone to fix it. When I dropped it off, the process involves taking 10 pictures and filling out forms and it was pouring rain. And it still cost 200 all in for a beat up broken truck for 10 hours. Must be nice to be Uhaul.

very good, since I did most of the work!

The truck was dirty and not in great shape. I cannot give them a lower review because the reservation was made 24 hrs in advance after the original provider was unable to provide the truck I needed.

Very quick and painless pick-up and drop-off process for the truck. I appreciated how modern it all was with much of the check-in, verification, and vehicle inspection done via my phone. The truck itself was also great, no problems and fit our needs well. I would highly recommend getting moving supplies from u-haul also. Depending on the pick-up location, u-haul often has boxes, tape, etc. for sale right there and their boxes were much better than the other store I got boxes from (built-in handles, better labeling). U-haul also has great box return policies (buy as many as you want and return any unused boxes, used box exchange, box recycling), although due to covid they're understandably not doing much of the box redemption at the moment.

Saved us as we got them in 1 day after Budget canceled us with 2 days to go before the move. I would give you 10 stars if I could.

I have always used Uhaul.

THE TRUCK WAS REALLY CLEAN AND THE COMPANY HAD US LOOK OVER BOTH TRUCKS AND THE TRAILER, TO MAKE SURE WE AGREED WITH THE SAME DENT THEY SAW.

Not impressed with how to rent from them. Will use another rental company if I need too.

No issues with truck rental

Very smooth transaction from pick up and drop off locations. Great customer service.

I wish the EZ fuel option was more affordable.

They saved my butt with this move. I had rented a truck through Budget and they botched my reservation so I had to rent a truck at the last minute. When I explained the situation the gentleman was unable to get me the size I needed but had a larger truck available. I said I'll take it. He then gave me a discount for the smaller truck price. I will forever be grateful to U Haul for my emergency save.

I had to pick up the truck a good bit aways, 45 minute drive, but the location for pickup and drop off were both well run, fast and efficient.

Wade and Corey were efficient, friendly, and knowledgeable. Moved all furniture and boxes carefully. Would use them again without hesitation and highly recommend them. Thank you so much.

Cheapest way to move, and the uhauls are very good gas efficiency.

Overall Good - 26'Foot a bit of a ruff ride but this is because it is gas and not disel which is ok.

20 foot truck had lots of miles, but in good condition.

Truck clean and road worthy, good fuel usage. Pickup and return fast and easy. Low deck for loading and unloading helpful.

Very professional, very strong, Very quick, Very friendlgy. We r very Happy and will use them again in the future$50

Very efficient. I'd highly recommed.

customer service not great

The truck was pretty dirty and they changed my pick up place twice. The key lock was broken on the passenger side and that posed an inconvenience when I need to get to things quickly.

Had to call roadside assistance.

Everything went according to plan. Appreciated the length of time given to make the move.

24/7 truck share was a great experience.

Mobile Reserve works great and let's you keep the truck as long as you need it.

Used Uhaul twice fo our move and they and their equipment were the best1

Everything was explained, covered, and met our expectations.

Excellent service provided by Snoqualmie Ridge Storage!

Ordered the truck online and it didn't take long at all to pick it up and get going. Truck was in good condition and was perfect for our move. Will definitely be using them again in the future!

The pick-up process was super slow, I arrive 10 min early to pick up my truck and it took me almost 30 min to get the keys. On the website I ordered furniture blankets and furniture dolly ad was expecting to have those on the truck, but they had none there, which cause a big inconvenience on the day of my moving. The truck was old but OK and they changed the pick-up location to a further one, making spend more $ on miles, I ended up having to agree to that on being left without a truck...

Very careful both, nothing got even scratched. Very methodical in the order they place things and brought them back.

Truck was clean and a newer model. It worked flawlessly.

They helped me at the last minute find a truck when Budget claimed I didn't have a reservation. Thanks, U-Haul!

They called me the day before my move to let me know the nearest 26' truck that I reserved 3 weeks before, was 300 miles away. And my options were to pick it up, push my move date a week (which was absolutely not an option) or cancel the reservation. I called Budget, Penske, Ryder and no one else had a 26' truck available on such short notice so we had no choice but to pick up this truck. Having to spend an entire day picking up a truck (and about $75 in gas) really threw off our schedule and moving process. Not to mention - having to drive 600 miles the day before moving 1100 miles really sucked! They never offered a discount or anything for the massive inconvenience they caused. I will never use uhaul again.

It was awful. Screwed up the original reservation then found me a truck and gave me extra miles to cover the long distance to pick-up. Pick up location was a travesty! I paid on line then had to pay more when i got to a filthy office where the clerk was smoking. The truck was FILTHY, and ran terrible!

Hired a 20 foot truck and managed to pack my 2 bedroom apartment in perfectly, with all boxes etc.

We went to pick up the truck on our scheduled day/time. The place was closed and they didn't have our size truck in the lot. After calling the national service number, we were directed to a new location that had our size truck. The location was further away, which means more miles (local moves are charged by the mile) and more gas, so that's a bummer. we literally drove past a Budget Truck Rental place with the size truck we needed and I was super tempted to pull in... but wanted to stick with our original Uhaul choice. When we got there, they were also closed. We called the number on the email from Uhaul and the guy answered and said he would be there in 15 minutes. Once he arrived, the transaction went fairly quickly. When we got in the truck, it was filthy inside the cabin. Opened the back to look inside and it was also filthy, with random batteries and debris. Mind you, we are in the midst of Covid-19 where cleaning should be top of mind. We spent the first 30 minutes of a very delayed truck pick up up cleaning. So on top of an already stressful day of moving, this experience just added more stress. I chose 2 stars instead of 1 because they lady on the phone with customer service was very helpful in getting us set up at a new location.

I rented a 15' Uhaul truck to move 3 mattresses, a large couch, 2 upholstered chairs, a patio table/chairs, and a dismantled squat rig. Everything fit comfortably in the truck, which was very clean and in great condition. The truck pickup and drop off was all online using the Uhaul app, which was easy to use. The only issue was that limited cell reception in the pickup area could have caused problems (something to keep in mind when doing an online pickup in a remote location).

The cost was very price. Truck was good.

I'm never sorry I rented from u-haul.

I rented a 15' UHaul truck from the Santa Monica Lincoln Blvd location and my experience was great. The folks there are terrific, and the truck ran very well on a 7 hour drive with 100+ temperatures. Very happy with my experience.

I will have to ask my son, he drove it!

Awful, truck needed repair. I took it back but was told it was fine. It lost power several times. The tried to swap it out at destination but only ok'd after roadside confirmed condition and truck loaded.

The truck we were given was having electrical issues causing a misfire and the customer service guy essentially told us to keep driving without knowing what the issue was. After a mechanic was called and came to test the vehicle, we proceeded to carry on the next day without UHaul covering the cost of a hotel stay that we had not planned on needing.

Quick and easy to rent from.