U-Haul® Reviews
We rented a Uhaul truck for our two moves--out of the home we sold and into storage units then from there into our new home. We rented a interior temperature-controlled storage unit at our local Uhaul facility and a large outdoor access storage unit at Cube Smart. At both service personnel did a great job, were reasonable, personable and the units protected our stuff beautifully.
I made a reservation for a 20 ft truck well before my pickup day and they did not have one available when I arrived to pick it up. They offered to find one that would have required me to drive at least 40 miles to pick the truck up and 40 miles back to do my move. Also the price I was quoted was much higher than anticipated. I wound up taking their suggestion of a 15 footer, which could only load about 2/3 of my possessions. Now I will have to do a second move, doubling my expense. I will definitely shop with a competitor to complete my move. The service people were helpful and friendly, but should have let me know at the time of my reservation that they could not fulfill my need for the vehicle.
We rented an enclosed trailer. We reserved it ahead of time by calling the store directly, and it still took too long to pick up the trailer. Even though I told the lady at the counter that we were on a tight schedule, we still had to wait quite some time for someone to hook up the trailer. There was no one back there. Had to call the store again and tell her we were waiting around back and no one was there. Caused us to be late meeting the hired helpers.