U-Haul® Reviews

Dot S

Reno, NV
Wrote a review on 2/26/2020
Uhaul Truck Review
(5 out of 5 rating)

Wonderful. The 15-foot truck was comfortable and easy to drive

Distance: 500 mi
Cost: $1,200
Per. Mile: $2.40
SqFt. Moved: 1,000

Jane G

Gaithersburg, MD
Wrote a review on 2/24/2020
Uhaul Truck Review
(5 out of 5 rating)

The largest U-Haul trailer held all of the contents of my move, no problem.

Distance: 1,000 mi
Cost: $400
Per. Mile: $0.40
SqFt. Moved: 1,000

Sean O

Murrieta, CA
Wrote a review on 2/17/2020
Uhaul Truck Review
(4 out of 5 rating)

26 footer....ate gas like a pig but was almost big enough to get the job done with one move

Distance: 40 mi
Cost: $125
Per. Mile: $3.13
SqFt. Moved: 2,600

Debra S

Hanford, CA
Wrote a review on 2/12/2020
Uhaul Truck Review
(4 out of 5 rating)

Easy to work with. Good equipment.

Distance: 5 mi
Cost: $78.00
Per. Mile: $15.60
SqFt. Moved: 2,600

Don T

Hilda, SC
Wrote a review on 2/12/2020
Uhaul Truck Review
(4 out of 5 rating)

Truck performed well.

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SqFt. Moved:

Ian R

Roswell, GA
Wrote a review on 2/11/2020
Uhaul Truck Review
(5 out of 5 rating)

family membersaid Uhaul was efficient and help and that they would use them again

Distance: 29 mi
Cost: $150
Per. Mile: $5.17
SqFt. Moved: 785

Mark J

Beaverton, OR
Wrote a review on 2/5/2020
Uhaul Truck Review
(5 out of 5 rating)

They were on time and very capable. They were helpful and willing. I am not sure you could ask for more.

Distance: 2 mi
Cost: $230
Per. Mile: $115
SqFt. Moved: 1,200

Joe R

Spicewood, TX
Wrote a review on 2/5/2020
Uhaul Truck Review
(5 out of 5 rating)

The truck was in good shape and everything was just as advertised.

Distance: 55 mi
Cost: $200
Per. Mile: $3.64
SqFt. Moved:

Michael B

La Vergne, TN
Wrote a review on 2/2/2020
Uhaul Truck Review
(5 out of 5 rating)

simple process when filling out all forms online

Distance: 6 mi
Cost: $55.00
Per. Mile: $9.17
SqFt. Moved: 1,345

Lucy N

Albuquerque, NM
Wrote a review on 1/31/2020
Uhaul Truck Review
(4 out of 5 rating)

On the whole they were helpful but forgot to put the blankets in the truck . We had to send someone to get them. They did credit me for the amount.

Distance: 2,000 mi
Cost: $2,000
Per. Mile: $1.00
SqFt. Moved: 100

Lucy N

Philadelphia, PA
Wrote a review on 1/31/2020
Uhaul Truck Review
(4 out of 5 rating)

They forgot to put the blankets that had been ordered. One of the men had to go and get them but they did credit the charge.

Distance: 2,000 mi
Cost: $2,000
Per. Mile: $1.00
SqFt. Moved: 1,000

Frances H

Dallas, GA
Wrote a review on 1/28/2020
Uhaul Truck Review
(5 out of 5 rating)

Rentin UHaul was no problem,.

Distance: 26 mi
Cost: $200
Per. Mile: $7.69
SqFt. Moved: 1,300

Georgeann T

Fort Myers, FL
Wrote a review on 1/27/2020
Uhaul Truck Review
(5 out of 5 rating)

Clerk was fast and knew exactly what she doing. I’d hire her!!

Distance: 36 mi
Cost: $39.00
Per. Mile: $1.08
SqFt. Moved: 1,295

Chris R

Marion, VA
Wrote a review on 1/27/2020
Uhaul Truck Review
(4 out of 5 rating)

easy reservation and return. The utility dollies I reserved were not available when I picked up the truck.

Distance: 200 mi
Cost: $300
Per. Mile: $1.50
SqFt. Moved: 2,700

Victoria M

Puyallup, WA
Wrote a review on 1/26/2020
Uhaul Truck Review
(4 out of 5 rating)

I know alot of people don't like UHaul, but the price was right for us, the truck is brand new, and we have used them many times

Distance: 2,500 mi
Cost: $1,700
Per. Mile: $0.68
SqFt. Moved: 2,000

James W

Sachse, TX
Wrote a review on 1/21/2020
Uhaul Truck Review
(4 out of 5 rating)

Courtious and profesional. Clean truck and equipment.

Distance: 3 mi
Cost: $61.00
Per. Mile: $20.33
SqFt. Moved: 1,100

Carissa S

Smyrna, GA
Wrote a review on 1/21/2020
Uhaul Truck Review
(2 out of 5 rating)

Customer service- BAD! They changed my drop-off location without an email or call to let me know.

Distance: 670 mi
Cost: $800
Per. Mile: $1.19
SqFt. Moved: 1,700

Joe G

Liberty, IN
Wrote a review on 1/20/2020
Uhaul Truck Review
(1 out of 5 rating)

I had pick up at noon at location 24/7. At 4:00 after numerous calls they sent me to a Uhaul 65 miles away but gave me wrong address! Never got a truck that rescheduled for original location for 8 am next morning after having truck for 5 hour realized we would need a second smaller truck which was available at original pick up location and they could not write up a new order nor add the second truck to my original order. They are happy they collected about 120-140 extra dollars for their service. Never again will I use Uhaul as their priorities are money and not service

Distance: 61 mi
Cost: $400
Per. Mile: $6.56
SqFt. Moved: 3,350

Jesse K

Carol Stream, IL
Wrote a review on 1/18/2020
Uhaul Truck Review
(5 out of 5 rating)

Raphael at my pick up spot was great at helping us be ready. Everything was spot on and they gave us a newer truck. Had a bad experience many years ago and this one completely erased that from my mind.

Distance: 400 mi
Cost: $630
Per. Mile: $1.58
SqFt. Moved: 2,000

Jimmie B

Chico, CA
Wrote a review on 1/18/2020
Uhaul Truck Review
(4 out of 5 rating)

Staff very accommodating and eager to help. Only issue I think U-Haul needs to update their computer system. I will use U-haul again

Distance: 2,039 mi
Cost: $6,100
Per. Mile: $2.99
SqFt. Moved: 1,260

Larry K

Raymore, MO
Wrote a review on 1/16/2020
Uhaul Truck Review
(2 out of 5 rating)

Windshield wipers were terrible. Stopped in Moore okla. at a uhaul dealer. Said he could not help me. Would have to find a service center.

Distance: 543 mi
Cost: $600
Per. Mile: $1.10
SqFt. Moved: 1,500

Randy M

Tucson, AZ
Wrote a review on 1/15/2020
Uhaul Truck Review
(3 out of 5 rating)

No confirmation of rental until 2 days prior to pickup, and they changed the pickup location 1 day prior. Then they tried to change the return location 1 day prior. Truck was OK, but communication was bad.

Distance: 890 mi
Cost: $1,000
Per. Mile: $1.12
SqFt. Moved: 1,600

Isabelle R

West Roxbury, MA
Wrote a review on 1/15/2020
Uhaul Truck Review
(4 out of 5 rating)

The main two fellows worked diligently and did a great job. Kenneth was a rock star. He had a paid helper and I believe one other who was in training. The four stars are du . e to the unpaid helper that only seemed to drag his feet and was unwilling to pay attention to what was needed, not anticipating or thinking for himself for the most part. That part of my interaction with him was a bit strange

Distance: 1,000 mi
Cost: $650
Per. Mile: $0.65
SqFt. Moved: 1,800

Gary S

Jersey Shore, PA
Wrote a review on 1/14/2020
Uhaul Truck Review
(3 out of 5 rating)

The truck had not been cleaned and had unfixed damage on the outside. In addition, I brought the truck back with the same fuel level, and they charged me $23 for gas, after only putting about 25 miles on the truck

Distance: 15 mi
Cost: $175
Per. Mile: $11.67
SqFt. Moved: 1,300

Diana S

Chicago, IL
Wrote a review on 1/14/2020
Uhaul Truck Review
(5 out of 5 rating)

Truck ready. People helpful when we had to reschedule due to a blizzard

Distance: 160 mi
Cost: $250
Per. Mile: $1.56
SqFt. Moved: 300

William B

O Fallon, MO
Wrote a review on 1/14/2020
Uhaul Truck Review
(5 out of 5 rating)

Always have good luck with Uhaul

Distance: 6 mi
Cost: $65.00
Per. Mile: $10.83
SqFt. Moved: 4,400

Erin T

Grapevine, TX
Wrote a review on 1/13/2020
Uhaul Truck Review
(3 out of 5 rating)

Nothing special here... it's a truck! Althought the contract said 3.75 per gallon the guy I dropped it off to said 5 dollars per gallon. Hre also said he didn't care what was on the contract. That was a little strange. I hardly used any gas so I didn't bother a refill

Distance: 30 mi
Cost: $200
Per. Mile: $6.67
SqFt. Moved:

John R

Westerville, OH
Wrote a review on 1/13/2020
Uhaul Truck Review
(5 out of 5 rating)

Everything went as planned.

Distance: 2 mi
Cost: $90.00
Per. Mile: $45.00
SqFt. Moved: 2,500

Dustin J

Fort Lauderdale, FL
Wrote a review on 1/7/2020
Uhaul Truck Review
(5 out of 5 rating)

Used the mobile app to book and get the truck. Super easy.

Distance: 5 mi
Cost: $36.00
Per. Mile: $7.20
SqFt. Moved: 1,000

Nancy J

Franklin, NC
Wrote a review on 1/7/2020
Uhaul Truck Review
(4 out of 5 rating)

Uhaul customer service line was rude, rude, rude. However, everyone I dealt with in person was very nice. Truck was in good shape.

Distance: 900 mi
Cost: $1,500
Per. Mile: $1.67
SqFt. Moved: 800

Timothy C

Palmdale, CA
Wrote a review on 1/6/2020
Uhaul Truck Review
(5 out of 5 rating)

Everything went smooth. Truck was ready to go at the appointed time, and there were NO issues at all.

Distance: 10 mi
Cost: $90.00
Per. Mile: $9.00
SqFt. Moved: 1,900

Marty U

Phoenix, AZ
Wrote a review on 1/6/2020
Uhaul Truck Review
(4 out of 5 rating)

We did have a reservation with Budget for a truck - but when we got there to pick it up - the location didn’t exist and we were told by customer service it would take 2 hours to find another truck! Ended up with U-haul - cost more but we could get going.$380

Distance: 1,000 mi
Cost: $380
Per. Mile: $0.38
SqFt. Moved: 1,800

Julia S

Valrico, FL
Wrote a review on 1/5/2020
Uhaul Truck Review
(4 out of 5 rating)

We had to spend an additional 250 to get the truck out of the mud, due to the rain.

Distance: 25 mi
Cost: $400
Per. Mile: $16.00
SqFt. Moved: 1,367

Evan A

Seattle, WA
Wrote a review on 1/4/2020
Uhaul Truck Review
(5 out of 5 rating)

Easy as always, did not allow for one-way 20' foot truck rentals, only 26' foot trucks. It was quite the experience driving that large of a truck, I got stuck multiple times. I wish I had the option to go smaller. It ended up being plenty of truck for the move though and I am overall happy with the ease of only using a single trip for the whole apartment. The customer service was great as always when I got stuck. I used the roadside assistance and everything worked itself out within a couple hours.

Distance: 10 mi
Cost: $350
Per. Mile: $35.00
SqFt. Moved: 800

Calvin W

Apopka, FL
Wrote a review on 1/4/2020
Uhaul Truck Review
(2 out of 5 rating)

the truck was ready for the junk yard, this uhaul need to upgrade their trucks.

Distance: 15 mi
Cost: $65.00
Per. Mile: $4.33
SqFt. Moved: 2,900

Robin M

Janesville, WI
Wrote a review on 1/2/2020
Uhaul Truck Review
(4 out of 5 rating)

The truck's cab was really dirty and it required a thorough cleaning before we left for our 14+ hour drive. Mechanically, the truck performed really well during the entire trip.

Distance: 950 mi
Cost: $2,200
Per. Mile: $2.32
SqFt. Moved:

Julia L

Tampa, FL
Wrote a review on 1/2/2020
Uhaul Truck Review
(3 out of 5 rating)

Poorly maintained vehicle. Had to put transmission fluid in it during our move and it pulled very bad to the right.

Distance: 1,100 mi
Cost: $1,800
Per. Mile: $1.64
SqFt. Moved: 1,000

Caitlynn T

Palm Bay, FL
Wrote a review on 12/29/2019
Uhaul Truck Review
(5 out of 5 rating)

Very helpful. 17 foot truck for a two bed, two bath move. They allowed me to extend my rental time for another 12 hours (24 in total) for no additional cost.

Distance: 15 mi
Cost: $63.00
Per. Mile: $4.20
SqFt. Moved: 900

Madhu H

Alexandria, VA
Wrote a review on 12/29/2019
Uhaul Truck Review
(5 out of 5 rating)

good customer service, clean truck.

Distance: 40 mi
Cost: $80.00
Per. Mile: $2.00
SqFt. Moved:

Renita C

Garland, TX
Wrote a review on 12/28/2019
Uhaul Truck Review
(4 out of 5 rating)

Friend supplied truck.

Distance: 10 mi
Cost: $150
Per. Mile: $15.00
SqFt. Moved: 3,000

Cathryn C

Titusville, FL
Wrote a review on 12/27/2019
Uhaul Truck Review
(5 out of 5 rating)

Truck was ready for us comfortable and they were able to fulfill a last minute request for a car hauler.

Distance: 1,786 mi
Cost: $2,500
Per. Mile: $1.40
SqFt. Moved: 1,500

Anna H

Grand Rapids, MI
Wrote a review on 12/27/2019
Uhaul Truck Review
(4 out of 5 rating)

We had a fantastic drive from PA to MI; the truck was just what we needed! The helpfulness of employees varied on the location; in MI, we had someone who was very helpful; in PA, it was like pulling teeth to get questions answered. But the truck did the job!

Distance: 650 mi
Cost: $1,900
Per. Mile: $2.92
SqFt. Moved: 850

Robin S

Troy, MI
Wrote a review on 12/27/2019
Uhaul Truck Review
(4 out of 5 rating)

Everything great, except when I booked through HireAhelper, I believe I told them that I needed someone who could disconnect and hookup the washer and dryer. The washer was not a problem, but when they got there they said that they could not disconnect the gas for the dryer. We worked it out but however was booking it should have scoped that out.

Distance: 3 mi
Cost:
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SqFt. Moved:

Dennis M

Camas, WA
Wrote a review on 12/26/2019
Uhaul Truck Review
(5 out of 5 rating)

Clean, friendly, easy rental.

Distance:
Cost:
Per. Mile:
SqFt. Moved: 2,400

John R

Leesburg, VA
Wrote a review on 12/25/2019
Uhaul Truck Review
(3 out of 5 rating)

Truck was a bit costly

Distance: 60 mi
Cost: $900
Per. Mile: $15.00
SqFt. Moved: 1,600

Debbie G

Irving, TX
Wrote a review on 12/23/2019
Uhaul Truck Review
(4 out of 5 rating)

They were very good for the amount I paid. I will use them again!

Distance:
Cost: $1,200
Per. Mile:
SqFt. Moved:

Richard C

Stockton Springs, ME
Wrote a review on 12/23/2019
Uhaul Truck Review
(5 out of 5 rating)

Very convenient. The truck was warm when I arrived (20 degrees outside) and the gentleman was clear and concise with his directions. Would highly recommend.

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Terrence P

Long Branch, NJ
Wrote a review on 12/22/2019
Uhaul Truck Review
(4 out of 5 rating)

The one way trip went well.

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