U-Haul® Reviews
I had pick up at noon at location 24/7. At 4:00 after numerous calls they sent me to a Uhaul 65 miles away but gave me wrong address! Never got a truck that rescheduled for original location for 8 am next morning after having truck for 5 hour realized we would need a second smaller truck which was available at original pick up location and they could not write up a new order nor add the second truck to my original order. They are happy they collected about 120-140 extra dollars for their service. Never again will I use Uhaul as their priorities are money and not service
The main two fellows worked diligently and did a great job. Kenneth was a rock star. He had a paid helper and I believe one other who was in training. The four stars are du . e to the unpaid helper that only seemed to drag his feet and was unwilling to pay attention to what was needed, not anticipating or thinking for himself for the most part. That part of my interaction with him was a bit strange
Easy as always, did not allow for one-way 20' foot truck rentals, only 26' foot trucks. It was quite the experience driving that large of a truck, I got stuck multiple times. I wish I had the option to go smaller. It ended up being plenty of truck for the move though and I am overall happy with the ease of only using a single trip for the whole apartment. The customer service was great as always when I got stuck. I used the roadside assistance and everything worked itself out within a couple hours.
Everything great, except when I booked through HireAhelper, I believe I told them that I needed someone who could disconnect and hookup the washer and dryer. The washer was not a problem, but when they got there they said that they could not disconnect the gas for the dryer. We worked it out but however was booking it should have scoped that out.