They called me the day before my move to let me know the nearest 26' truck that I reserved 3 weeks before, was 300 miles away. And my options were to pick it up, push my move date a week (which was absolutely not an option) or cancel the reservation. I called Budget, Penske, Ryder and no one else had a 26' truck available on such short notice so we had no choice but to pick up this truck. Having to spend an entire day picking up a truck (and about $75 in gas) really threw off our schedule and moving process. Not to mention - having to drive 600 miles the day before moving 1100 miles really sucked! They never offered a discount or anything for the massive inconvenience they caused. I will never use uhaul again.

It was awful. Screwed up the original reservation then found me a truck and gave me extra miles to cover the long distance to pick-up. Pick up location was a travesty! I paid on line then had to pay more when i got to a filthy office where the clerk was smoking. The truck was FILTHY, and ran terrible!

Hired a 20 foot truck and managed to pack my 2 bedroom apartment in perfectly, with all boxes etc.

We went to pick up the truck on our scheduled day/time. The place was closed and they didn't have our size truck in the lot. After calling the national service number, we were directed to a new location that had our size truck. The location was further away, which means more miles (local moves are charged by the mile) and more gas, so that's a bummer. we literally drove past a Budget Truck Rental place with the size truck we needed and I was super tempted to pull in... but wanted to stick with our original Uhaul choice. When we got there, they were also closed. We called the number on the email from Uhaul and the guy answered and said he would be there in 15 minutes. Once he arrived, the transaction went fairly quickly. When we got in the truck, it was filthy inside the cabin. Opened the back to look inside and it was also filthy, with random batteries and debris. Mind you, we are in the midst of Covid-19 where cleaning should be top of mind. We spent the first 30 minutes of a very delayed truck pick up up cleaning. So on top of an already stressful day of moving, this experience just added more stress. I chose 2 stars instead of 1 because they lady on the phone with customer service was very helpful in getting us set up at a new location.

I rented a 15' Uhaul truck to move 3 mattresses, a large couch, 2 upholstered chairs, a patio table/chairs, and a dismantled squat rig. Everything fit comfortably in the truck, which was very clean and in great condition. The truck pickup and drop off was all online using the Uhaul app, which was easy to use. The only issue was that limited cell reception in the pickup area could have caused problems (something to keep in mind when doing an online pickup in a remote location).

The cost was very price. Truck was good.

I'm never sorry I rented from u-haul.

I rented a 15' UHaul truck from the Santa Monica Lincoln Blvd location and my experience was great. The folks there are terrific, and the truck ran very well on a 7 hour drive with 100+ temperatures. Very happy with my experience.

I will have to ask my son, he drove it!

Awful, truck needed repair. I took it back but was told it was fine. It lost power several times. The tried to swap it out at destination but only ok'd after roadside confirmed condition and truck loaded.

The truck we were given was having electrical issues causing a misfire and the customer service guy essentially told us to keep driving without knowing what the issue was. After a mechanic was called and came to test the vehicle, we proceeded to carry on the next day without UHaul covering the cost of a hotel stay that we had not planned on needing.

Quick and easy to rent from.

This review will not submit without a transportation company but I do not see the name of the company i used.

Easy no-contact pickup/dropoff

very nice, very thorough.

UHAUL was so easy to work with. I was scared I wouldnt find assistance during the pandemic but I simply told them what I needed and they made magic happen. Go with UHAUL for your moving needs!

Easy to work with on both ends.

Very clean and comfortable UHaul rental truck. It was brand new and I loved it.

This was the second of two uhaul trucks we drove. No complaints on the truck or the company. Everything went smooth.

Good despite COVID safety.

Satisfactory, excellent check-in service when returning the vehicle.

Fast service! I had went with the 9 ft van!

DIY at it's finest! Pick-up of the truck was easy. We provided our own boxes (banker's boxes, mostly and moving boxes from Wal-Mart). Stopped at Love's Travel Stops on the way (highly recommended for clean bathrooms and good gas prices). The return of the truck was at a local Sunoco. They did NOT have posted on their site to return the truck to the alley behind the back of the gas station. Other than that, the truck worked well and had the expected bouncy ride.

Truck big enough for move

The Uhaul pick up was very slow for the guys to pick up and it caused the guys to arrive much later than anticipated.

efficient and capable equipment

I’ve used U- Haul 4 times in the last nine months the biggest Issue was the drop off point because of Covid 19 every Uhaul that I know of is open for business. These are independent so I’m not going to leave a bad mark on Uhaul they have been great.

The movers were 2 and half hours late from their original scheduled time. They were more talkative than professional.

Great experience from start to finish.

He is a great person to come out and move you ,He was on time for the move.

They were awesome, polite and respectful of the move.

clean and ready to go on time

We rented a car trailer as well as a 20' truck. All equipment was in good shape, clean and worked.

No problems with our Uhaul truck.

Truck was ok, definitely need to get some new ones, but it got me back to California

They extended my rental days to accommodate my tardiness finding a new location to reside.

No complaints. Truck worked flawlessly.

Our rental truck was ready and equipped when we arrived to pick it up. We experienced no problems during the move.

Was pleased to learn that in between customers the truck cab is bleached down. #covidprecaustions

To be expected from Uhaul.

Uhaul is Uhaul. It fit my needs well for a good price.

Very supportive and easy to deal with

I've used U haul on many projects and I've had no problems. The truck was ready at the time I'd requested and checking in and out was a breeze.

26ft truck was was clean, drove well. The remote check in was less than optimal since the website had some kind of issue and we had to wait until a human was available at 9am to do it manually. Same issue with checking it back in after hours. Had to call 800 number since online had same issue.

The U Haul agent was very helpful.

I've always used Uhaul and I've never had any issues. Their customer service is great and the trucks are always in good condition.

We needed a truck next day to move out of state. We underestimated the pods needed, and ended up needing a truck as well. Uhaul in Citrus Springs, Fl, made sure we had a truck and car hauler the next morning. I would definitely recommend them.

Was able to order and pick up the truck without ever having to talk to a representative.