U-Haul® Reviews
It's U-Haul. It is what it is. The lady at the desk was lazy and not very helpful. The drop-off place was a random gas station. They had no idea we were coming, even though they were listed as our drop-off location on our contract. I was afraid to leave the truck with them to be honest. I had no idea where they were going to put it in their cramped little parking lot. The next day we got a call from U-Haul asking us to return the vehicle, so I was pretty sure I had been scammed and they sold the truck for parts. It's only been 2 days, so I'm still half expecting an additional bill from U-Haul.
Truck nasty, leaking everywhere, running sideways down the road, charged 15.00 for blankets and 15.00 for a dolly that was attached to the truck and told if you don't break the seal and use them you would get that returned, I only got 10.00 returned, they kept 20.00 and we DIDN'T USE THEM. DIRTY DIRTY BUSINESS, we have always used uhaul, we are military., and have a major move in a month, I think I will use someone else for the first time in 20 years, I don't like being Robbed of my money! Or being lied to. I promise that 20.00 will cost them every time I tell someone how they did my family, because I will tell everyone I know that is moving or getting ready to, how they did us and how they beat us out of money, with there new blankets and dolly that are attached to the truck policy!!!
Rented a 20" Uhaul and auto transport trailer for one way move. The ride was smooth, no problems what so ever and we didn't take a lot of the bigger items in the house so we had plenty of space. The only thing I wish these trucks did have was cruise control. Driving at a steady 55-60 mph on the highway for 3 hours having to have the peddle pressed in a certain amount can put a straight on your ankle/thigh.
Rented a 20" Uhaul and auto transport trailer for one way move. The ride was smooth, no problems what so ever and we didn't take a lot of the bigger items in the house so we had plenty of space. The only thing I wish these trucks did have was cruise control. Driving at a steady 55-60 mph on the highway for 3 hours having to have the peddle pressed in a certain amount can put a straight on your ankle/thigh.
U Haul is not my first choice but it was what was available. I booked at a location that was very close to our storage area and even though it was confirmed, they called the day before the move to say they did not have a truck. Luckily I was able to find a different U Haul location that worked out okay.
We had hired a company to unload at our new home through U-Haul, they never acknowledged or confirmed our reservation, even after numerous attempts. We than find out they cancelled the reservation. We hired Harrison moving in Las Vegas, and they came to the rescue! U-haul’s customer service is absolutely horrible.
The other major company I had reserved earlier notified me the previous evening that they would not have the needed truck available. I scrambled last minute and located a Uhaul outlet nearby with the necessary truck. At pick-up time all hell broke loose: the app on my phone wouldn't work, the computer at the service station froze while performing an update. Undeterred, the staff and owner of the station went to work on personal phones, computers and a sense of urgency to get us out of the hole. Our move seemed to be doomed from the start but Uhaul saved the day. Thank you.
Unfortunately our Uhual truck experience was not a good one. 2 hours before had to pick up our truck, our location was changed. I called to confirm the truck and the lady said yes she has it but we have to be there an hour earlier because she has to leave for an appointment. It was very inconsiderate and selfish on her part. Also we had reserved a trailer which was not at her location and we had to drive to a different location to pick up the trailer. Luckily my husband and I made it an hour earlier to pick up the truck, but when mu husband drove the truck to our house there was something wrong with the exhaust. So we had to move over 800 miles yelling to hear each other in the cab because the exhaust was sooooooo loud. Terrible experience for a Uhaul truck. The Uhaul trailer experience was fine though.
I feel the mileage calculated from MA to NY was overly generous so I ended up paying for miles that I didn't actually use. I wish I had known the drop off location was in the middle of nowhere with no taxi service. I ended up having to pay a family I found at a nearby convenience store $20 to drive me the 8 miles home.