I made a reservation for a 20 ft truck well before my pickup day and they did not have one available when I arrived to pick it up. They offered to find one that would have required me to drive at least 40 miles to pick the truck up and 40 miles back to do my move. Also the price I was quoted was much higher than anticipated. I wound up taking their suggestion of a 15 footer, which could only load about 2/3 of my possessions. Now I will have to do a second move, doubling my expense. I will definitely shop with a competitor to complete my move. The service people were helpful and friendly, but should have let me know at the time of my reservation that they could not fulfill my need for the vehicle.

My UHaul experience was fantastic! It was a new truck and I had absolutely no issues.

You get what you pay for I guess. This truck bounced around like it didn't have any suspension. On top of it, we had a the front tire blow out on the highway.

Anacortes Uhaul was great!

U-haul is alway excellant

Everything went smoothly and the customer service was friendly

We chose this Uhaul company because it was closest to the house. They were polite, helpful, and reasonable with their pricing. We would have no problem using them again.

Clean truck. Ran well. Held all my furniture. Friendly staff.

Uhaul never lets me down.

We rented an enclosed trailer. We reserved it ahead of time by calling the store directly, and it still took too long to pick up the trailer. Even though I told the lady at the counter that we were on a tight schedule, we still had to wait quite some time for someone to hook up the trailer. There was no one back there. Had to call the store again and tell her we were waiting around back and no one was there. Caused us to be late meeting the hired helpers.

Great company to deal with. Did the check-in on line, and picked the truck up on time.

I returned truck after hours but one day early and was charged $121.00 for "After hours service fee." BS U Haul...

I would give a better rating, but since I was new to moving, it would have been helpful if they indicated items I may have needed, like furniture covers, or rope, etc.

Meh. The truck was a bit of a struggle being under powered without cruise control. My right foot is still vibrating the days later.

It was a great experience all across the board.

I used a u-haul truck for another moving company to help me.

My car was attached to the back of a 26-foot truck and it was perfectly safe

Our Uhaul experience was great as well. The staff was friendly and very informative. The truck was clean, ready for use and had no issues.

Never have issues with U Haul

Uhaul - great company!!!

They got the job done and were there on time.

Everything was perfect

truck was clean and peppy

Great as always. The fifteen footer was just big enough. I did self check in/check out.

Wonderful. The 15-foot truck was comfortable and easy to drive

The largest U-Haul trailer held all of the contents of my move, no problem.

26 footer....ate gas like a pig but was almost big enough to get the job done with one move

Easy to work with. Good equipment.

Truck performed well.

family membersaid Uhaul was efficient and help and that they would use them again

They were on time and very capable. They were helpful and willing. I am not sure you could ask for more.

The truck was in good shape and everything was just as advertised.

simple process when filling out all forms online

On the whole they were helpful but forgot to put the blankets in the truck . We had to send someone to get them. They did credit me for the amount.

They forgot to put the blankets that had been ordered. One of the men had to go and get them but they did credit the charge.

Rentin UHaul was no problem,.

Clerk was fast and knew exactly what she doing. I’d hire her!!

easy reservation and return. The utility dollies I reserved were not available when I picked up the truck.

I know alot of people don't like UHaul, but the price was right for us, the truck is brand new, and we have used them many times

Courtious and profesional. Clean truck and equipment.

Customer service- BAD! They changed my drop-off location without an email or call to let me know.

I had pick up at noon at location 24/7. At 4:00 after numerous calls they sent me to a Uhaul 65 miles away but gave me wrong address! Never got a truck that rescheduled for original location for 8 am next morning after having truck for 5 hour realized we would need a second smaller truck which was available at original pick up location and they could not write up a new order nor add the second truck to my original order. They are happy they collected about 120-140 extra dollars for their service. Never again will I use Uhaul as their priorities are money and not service

Raphael at my pick up spot was great at helping us be ready. Everything was spot on and they gave us a newer truck. Had a bad experience many years ago and this one completely erased that from my mind.

Staff very accommodating and eager to help. Only issue I think U-Haul needs to update their computer system. I will use U-haul again

Windshield wipers were terrible. Stopped in Moore okla. at a uhaul dealer. Said he could not help me. Would have to find a service center.

No confirmation of rental until 2 days prior to pickup, and they changed the pickup location 1 day prior. Then they tried to change the return location 1 day prior. Truck was OK, but communication was bad.

The main two fellows worked diligently and did a great job. Kenneth was a rock star. He had a paid helper and I believe one other who was in training. The four stars are du . e to the unpaid helper that only seemed to drag his feet and was unwilling to pay attention to what was needed, not anticipating or thinking for himself for the most part. That part of my interaction with him was a bit strange

The truck had not been cleaned and had unfixed damage on the outside. In addition, I brought the truck back with the same fuel level, and they charged me $23 for gas, after only putting about 25 miles on the truck