U-Haul® Reviews

Thomas R

Palm Springs, CA
Wrote a review on 12/22/2019
Uhaul Truck Review
(3 out of 5 rating)

U-Haul is U-Haul - their trucks often appear to be on their last legs.

Distance: 500 mi
Cost: $800
Per. Mile: $1.60
SqFt. Moved: 3,000

Bonnie W

Lebanon, PA
Wrote a review on 12/22/2019
Uhaul Truck Review
(5 out of 5 rating)

Uhaul has always been an excellent service for me when I have needed it.

Distance: 250 mi
Cost: $350
Per. Mile: $1.40
SqFt. Moved:

Cynthia V

Brooksville, FL
Wrote a review on 12/20/2019
Uhaul Truck Review
(5 out of 5 rating)

The highest quality of moving with exceptional trucks that are easy to drive. Highly recommended.

Distance: 1,200 mi
Cost:
Per. Mile:
SqFt. Moved: 1,200

Rhonda B

Lexington, KY
Wrote a review on 12/19/2019
Uhaul Truck Review
(4 out of 5 rating)

The price was right but I did not receive the accessories ordered.

Distance: 200 mi
Cost: $135
Per. Mile: $0.68
SqFt. Moved: 1,900

Jan N

Mcminnville, OR
Wrote a review on 12/19/2019
Uhaul Truck Review
(5 out of 5 rating)

All went very well with UHaul

Distance: 5 mi
Cost: $78.00
Per. Mile: $15.60
SqFt. Moved: 1,700

Anna H

Mechanicsburg, PA
Wrote a review on 12/18/2019
Uhaul Truck Review
(4 out of 5 rating)

They helped with my questions.

Distance: 650 mi
Cost: $1,250
Per. Mile: $1.92
SqFt. Moved: 850

Lauren D

North Easton, MA
Wrote a review on 12/16/2019
Uhaul Truck Review
(2 out of 5 rating)

It's U-Haul. It is what it is. The lady at the desk was lazy and not very helpful. The drop-off place was a random gas station. They had no idea we were coming, even though they were listed as our drop-off location on our contract. I was afraid to leave the truck with them to be honest. I had no idea where they were going to put it in their cramped little parking lot. The next day we got a call from U-Haul asking us to return the vehicle, so I was pretty sure I had been scammed and they sold the truck for parts. It's only been 2 days, so I'm still half expecting an additional bill from U-Haul.

Distance: 35 mi
Cost: $150
Per. Mile: $4.29
SqFt. Moved: 1,100

Judy O

Bellingham, WA
Wrote a review on 12/15/2019
Uhaul Truck Review
(5 out of 5 rating)

The truck was clean, ready to go when we picked it up. The serviceman stood by ready to answer any questions. Very thoughtful.

Distance: 70 mi
Cost: $270
Per. Mile: $3.86
SqFt. Moved: 1,200

Teresia H

Pueblo, CO
Wrote a review on 12/15/2019
Uhaul Truck Review
(2 out of 5 rating)

Truck nasty, leaking everywhere, running sideways down the road, charged 15.00 for blankets and 15.00 for a dolly that was attached to the truck and told if you don't break the seal and use them you would get that returned, I only got 10.00 returned, they kept 20.00 and we DIDN'T USE THEM. DIRTY DIRTY BUSINESS, we have always used uhaul, we are military., and have a major move in a month, I think I will use someone else for the first time in 20 years, I don't like being Robbed of my money! Or being lied to. I promise that 20.00 will cost them every time I tell someone how they did my family, because I will tell everyone I know that is moving or getting ready to, how they did us and how they beat us out of money, with there new blankets and dolly that are attached to the truck policy!!!

Distance: 55 mi
Cost: $300
Per. Mile: $5.45
SqFt. Moved: 2,500

Bruce L

Maple Valley, WA
Wrote a review on 12/14/2019
Uhaul Truck Review
(4 out of 5 rating)

The truck worked fine except the tank was empty when I picked it up.

Distance: 10 mi
Cost: $60.00
Per. Mile: $6.00
SqFt. Moved: 3,800

Jeffrey W

New Port Richey, FL
Wrote a review on 12/14/2019
Uhaul Truck Review
(5 out of 5 rating)

Rented a 20" Uhaul and auto transport trailer for one way move. The ride was smooth, no problems what so ever and we didn't take a lot of the bigger items in the house so we had plenty of space. The only thing I wish these trucks did have was cruise control. Driving at a steady 55-60 mph on the highway for 3 hours having to have the peddle pressed in a certain amount can put a straight on your ankle/thigh.

Distance: 175 mi
Cost: $375
Per. Mile: $2.14
SqFt. Moved: 1,400

Jeffrey W

Green Cove Springs, FL
Wrote a review on 12/14/2019
Uhaul Truck Review
(5 out of 5 rating)

Rented a 20" Uhaul and auto transport trailer for one way move. The ride was smooth, no problems what so ever and we didn't take a lot of the bigger items in the house so we had plenty of space. The only thing I wish these trucks did have was cruise control. Driving at a steady 55-60 mph on the highway for 3 hours having to have the peddle pressed in a certain amount can put a straight on your ankle/thigh.

Distance: 175 mi
Cost: $375
Per. Mile: $2.14
SqFt. Moved: 1,400

Mike M

Myrtle Beach, SC
Wrote a review on 12/13/2019
Uhaul Truck Review
(5 out of 5 rating)

I am driving the truck

Distance: 600 mi
Cost: $250
Per. Mile: $0.42
SqFt. Moved: 200

Judy O

Everett, WA
Wrote a review on 12/12/2019
Uhaul Truck Review
(5 out of 5 rating)

The truck and container were in good condition, very clean and ready to go when we arrived at 7:30am.

Distance: 67 mi
Cost: $270
Per. Mile: $4.03
SqFt. Moved: 1,200

Geroge G

Sumerduck, VA
Wrote a review on 12/12/2019
Uhaul Truck Review
(4 out of 5 rating)

Couldn't tell if the gas gauge on the truck was working. I was informed that the truck was full, but when I returned, I expected to pay for about 15 gallons of gas. ( I drove 113 miles) I put 27.6 gallons into the tank when I returned it.

Distance:
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Claudia D

Wayzata, MN
Wrote a review on 12/9/2019
Uhaul Truck Review
(5 out of 5 rating)

Very good service on the pick and delivery side. Price was very competitive and lots of convenient features.

Distance: 1,500 mi
Cost: $3,500
Per. Mile: $2.33
SqFt. Moved: 1,400

Nancy D

White River Junction, VT
Wrote a review on 12/6/2019
Uhaul Truck Review
(3 out of 5 rating)

U Haul is not my first choice but it was what was available. I booked at a location that was very close to our storage area and even though it was confirmed, they called the day before the move to say they did not have a truck. Luckily I was able to find a different U Haul location that worked out okay.

Distance: 15 mi
Cost: $60.00
Per. Mile: $4.00
SqFt. Moved: 150

Crystal J

Fort Collins, CO
Wrote a review on 12/4/2019
Uhaul Truck Review
(1 out of 5 rating)

Do not use Uhaul, we reserved a 26 ft truck a month ago and when we showed up they only had a 20’ available. They also did not have the furniture pads or dollys we reserved. This really made our move harder than it needed to be. Usual employees couldn’t care less about any type of impact this had.

Distance: 15 mi
Cost: $110
Per. Mile: $7.33
SqFt. Moved: 2,300

Jake M

Seattle, WA
Wrote a review on 12/3/2019
Uhaul Truck Review
(3 out of 5 rating)

In store wasn't great, the mobile pickup was disabled with this location "because it's easier for them to do it for you"...

Distance: 10 mi
Cost: $50.00
Per. Mile: $5.00
SqFt. Moved: 800

Jon W

Olympia, WA
Wrote a review on 12/1/2019
Uhaul Truck Review
(5 out of 5 rating)

Highly professional. Truck ready on time, quick rent, quick return. Best part of our move.

Distance: 5 mi
Cost: $50.00
Per. Mile: $10.00
SqFt. Moved: 1,100

Robin C

Las Vegas, NV
Wrote a review on 12/1/2019
Uhaul Truck Review
(1 out of 5 rating)

We had hired a company to unload at our new home through U-Haul, they never acknowledged or confirmed our reservation, even after numerous attempts. We than find out they cancelled the reservation. We hired Harrison moving in Las Vegas, and they came to the rescue! U-haul’s customer service is absolutely horrible.

Distance: 1,700 mi
Cost: $2,000
Per. Mile: $1.18
SqFt. Moved: 1,000

Jason N

Mooresville, NC
Wrote a review on 11/30/2019
Uhaul Truck Review
(5 out of 5 rating)

Good. Rented a car hauler. And drove down. Also 2 containers from 1800 packrat

Distance: 700 mi
Cost: $5,000
Per. Mile: $7.14
SqFt. Moved: 1,600

Jake A

Riverton, UT
Wrote a review on 11/28/2019
Uhaul Truck Review
(5 out of 5 rating)

Point of the Mountain Storage got me a UHAUL at the last minute after Budget Rental totally dropped the ball. I was so thankful for them!

Distance: 335 mi
Cost: $450
Per. Mile: $1.34
SqFt. Moved: 1,200

Buddy D

Florence, OR
Wrote a review on 11/25/2019
Uhaul Truck Review
(5 out of 5 rating)

Everything was taken care of smoothly and courteously. The truck was perfect for the job.

Distance: 30 mi
Cost: $100
Per. Mile: $3.33
SqFt. Moved: 840

Joseph M

Fort Worth, TX
Wrote a review on 11/25/2019
Uhaul Truck Review
(4 out of 5 rating)

Good vehicle, poor gas milage

Distance: 250 mi
Cost: $300
Per. Mile: $1.20
SqFt. Moved: 2,120

Ruslan G

Princeton, NJ
Wrote a review on 11/25/2019
Uhaul Truck Review
(5 out of 5 rating)

Always used U-Haul trucks, always got the job done!!!

Distance: 60 mi
Cost: $150
Per. Mile: $2.50
SqFt. Moved: 650

Dori A

Las Vegas, NV
Wrote a review on 11/24/2019
Uhaul Truck Review
(4 out of 5 rating)

Truck ran really rough

Distance: 300 mi
Cost: $400
Per. Mile: $1.33
SqFt. Moved: 1,600

Jamil I

San Juan Capistrano, CA
Wrote a review on 11/24/2019
Uhaul Truck Review
(3 out of 5 rating)

Gas guzzling 15 footer did under 10 miles to the gallon!

Distance: 100 mi
Cost: $125
Per. Mile: $1.25
SqFt. Moved: 800

Rudy S

Encino, CA
Wrote a review on 11/21/2019
Uhaul Truck Review
(4 out of 5 rating)

good, were going to charge me for not folding my blankets

Distance:
Cost:
Per. Mile:
SqFt. Moved:

Joseph M

Houston, TX
Wrote a review on 11/21/2019
Uhaul Truck Review
(4 out of 5 rating)

Office staff did a good job getting the truck keys in our hands in spite of uhaul software issues.

Distance: 275 mi
Cost: $300
Per. Mile: $1.09
SqFt. Moved: 2,120

Jim M

Cedarpines Park, CA
Wrote a review on 11/20/2019
Uhaul Truck Review
(5 out of 5 rating)

Great company to work with.

Distance: 90 mi
Cost: $200
Per. Mile: $2.22
SqFt. Moved: 200

Judy H

Milwaukee, WI
Wrote a review on 11/20/2019
Uhaul Truck Review
(5 out of 5 rating)

Helped us through some odd parts (that's usual for my moves). Kept the costs down as we hired helpers to load 4 hours and unload (2 hours) and we drove from one place to the next.

Distance: 50 mi
Cost: $960
Per. Mile: $19.20
SqFt. Moved: 1,000

Bill K

Las Cruces, NM
Wrote a review on 11/19/2019
Uhaul Truck Review
(5 out of 5 rating)

Truck ran well over the 1000 mile drive. The truck was clean and well maintained, I had no problems.

Distance: 1,000 mi
Cost: $1,000
Per. Mile: $1.00
SqFt. Moved: 200

James I

Banning, CA
Wrote a review on 11/19/2019
Uhaul Truck Review
(5 out of 5 rating)

Excellent service with pickup and return truck worked perfectly

Distance: 1,450 mi
Cost: $900
Per. Mile: $0.62
SqFt. Moved: 2,500

Luis d

Altamonte Springs, FL
Wrote a review on 11/18/2019
Uhaul Truck Review
(5 out of 5 rating)

Equipment rented on short notice, clean and in excellent working condition, great mileage with a full load. Very efficient, professional and caring service assistance at both ends.

Distance: 300 mi
Cost: $400
Per. Mile: $1.33
SqFt. Moved: 2,000

Julie L

Lavonia, GA
Wrote a review on 11/16/2019
Uhaul Truck Review
(5 out of 5 rating)

Easy to use app for pick up/return.

Distance: 12 mi
Cost: $85.00
Per. Mile: $7.08
SqFt. Moved: 1,000

Rosemary O

Bethlehem, PA
Wrote a review on 11/16/2019
Uhaul Truck Review
(5 out of 5 rating)

They allowed us to extend our truck rental time without charge when our movers were late! Excellent company!

Distance: 1 mi
Cost: $50.00
Per. Mile: $50.00
SqFt. Moved: 1,200

Luis d

Miami, FL
Wrote a review on 11/15/2019
Uhaul Truck Review
(5 out of 5 rating)

The other major company I had reserved earlier notified me the previous evening that they would not have the needed truck available. I scrambled last minute and located a Uhaul outlet nearby with the necessary truck. At pick-up time all hell broke loose: the app on my phone wouldn't work, the computer at the service station froze while performing an update. Undeterred, the staff and owner of the station went to work on personal phones, computers and a sense of urgency to get us out of the hole. Our move seemed to be doomed from the start but Uhaul saved the day. Thank you.

Distance: 300 mi
Cost: $350
Per. Mile: $1.17
SqFt. Moved: 2,000

Michael B

North Myrtle Beach, SC
Wrote a review on 11/14/2019
Uhaul Truck Review
(5 out of 5 rating)

Everything about renting our 26 foot UHaul went without a hitch.

Distance: 250 mi
Cost: $600
Per. Mile: $2.40
SqFt. Moved: 3,000

Kelly M

Pensacola, FL
Wrote a review on 11/13/2019
Uhaul Truck Review
(5 out of 5 rating)

The manager at the U-haul store, Mr. Dawson, was very helpful and patient. I was exhausted and couldn't think and he was very kind and helpful. Thank you.

Distance: 4 mi
Cost: $49.00
Per. Mile: $12.25
SqFt. Moved: 1,600

Carolyn H

Pearl, MS
Wrote a review on 11/13/2019
Uhaul Truck Review
(1 out of 5 rating)

Unfortunately our Uhual truck experience was not a good one. 2 hours before had to pick up our truck, our location was changed. I called to confirm the truck and the lady said yes she has it but we have to be there an hour earlier because she has to leave for an appointment. It was very inconsiderate and selfish on her part. Also we had reserved a trailer which was not at her location and we had to drive to a different location to pick up the trailer. Luckily my husband and I made it an hour earlier to pick up the truck, but when mu husband drove the truck to our house there was something wrong with the exhaust. So we had to move over 800 miles yelling to hear each other in the cab because the exhaust was sooooooo loud. Terrible experience for a Uhaul truck. The Uhaul trailer experience was fine though.

Distance: 821 mi
Cost: $1,200
Per. Mile: $1.46
SqFt. Moved: 1,000

Ameke B

Perry, NY
Wrote a review on 11/11/2019
Uhaul Truck Review
(4 out of 5 rating)

I feel the mileage calculated from MA to NY was overly generous so I ended up paying for miles that I didn't actually use. I wish I had known the drop off location was in the middle of nowhere with no taxi service. I ended up having to pay a family I found at a nearby convenience store $20 to drive me the 8 miles home.

Distance: 450 mi
Cost: $352
Per. Mile: $0.78
SqFt. Moved: 1,000

Jalissa R

Memphis, TN
Wrote a review on 11/9/2019
Uhaul Truck Review
(5 out of 5 rating)

So happy with the company! They came through and got us situated with a truck when they didn't have any in the city!

Distance: 423 mi
Cost: $605
Per. Mile: $1.43
SqFt. Moved: 1,750

Lynele J

Boulder, CO
Wrote a review on 11/8/2019
Uhaul Truck Review
(4 out of 5 rating)

Uhaul was straightforward to deal with. Just had some confusion about what they would and would not provide with the move - like, they provided no rope or straps.

Distance: 5 mi
Cost: $96.00
Per. Mile: $19.20
SqFt. Moved: 300

Julie M

East Canton, OH
Wrote a review on 11/7/2019
Uhaul Truck Review
(4 out of 5 rating)

The truck and trailer were good.

Distance: 850 mi
Cost: $1,500
Per. Mile: $1.76
SqFt. Moved: 1,200

David M

Sunapee, NH
Wrote a review on 11/6/2019
Uhaul Truck Review
(4 out of 5 rating)

truck operated correctly

Distance: 65 mi
Cost: $630
Per. Mile: $9.69
SqFt. Moved: 1,800

Angela D

Boone, NC
Wrote a review on 11/6/2019
Uhaul Truck Review
(1 out of 5 rating)

Boone NC. Only 1 person working. Totally overwhelmed, and lacking experience. Storage units not labeled correctly, UG??

Distance: 650 mi
Cost: $1,200
Per. Mile: $1.85
SqFt. Moved: 3,880

Cindy L

Normal, IL
Wrote a review on 11/4/2019
Uhaul Truck Review
(5 out of 5 rating)

The were very friendly and offered good advice on the moving and use of their Cargo Van. Easily return of the van after hours also.

Distance: 20 mi
Cost: $50.00
Per. Mile: $2.50
SqFt. Moved:
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