U-Haul® Reviews
I made a reservation for a 20 ft truck well before my pickup day and they did not have one available when I arrived to pick it up. They offered to find one that would have required me to drive at least 40 miles to pick the truck up and 40 miles back to do my move. Also the price I was quoted was much higher than anticipated. I wound up taking their suggestion of a 15 footer, which could only load about 2/3 of my possessions. Now I will have to do a second move, doubling my expense. I will definitely shop with a competitor to complete my move. The service people were helpful and friendly, but should have let me know at the time of my reservation that they could not fulfill my need for the vehicle.
We rented an enclosed trailer. We reserved it ahead of time by calling the store directly, and it still took too long to pick up the trailer. Even though I told the lady at the counter that we were on a tight schedule, we still had to wait quite some time for someone to hook up the trailer. There was no one back there. Had to call the store again and tell her we were waiting around back and no one was there. Caused us to be late meeting the hired helpers.
I had pick up at noon at location 24/7. At 4:00 after numerous calls they sent me to a Uhaul 65 miles away but gave me wrong address! Never got a truck that rescheduled for original location for 8 am next morning after having truck for 5 hour realized we would need a second smaller truck which was available at original pick up location and they could not write up a new order nor add the second truck to my original order. They are happy they collected about 120-140 extra dollars for their service. Never again will I use Uhaul as their priorities are money and not service
The main two fellows worked diligently and did a great job. Kenneth was a rock star. He had a paid helper and I believe one other who was in training. The four stars are du . e to the unpaid helper that only seemed to drag his feet and was unwilling to pay attention to what was needed, not anticipating or thinking for himself for the most part. That part of my interaction with him was a bit strange
