On the pickup end of U-Haul (Eagle Point, OR) ...truck was dirty, damaged and the owner could have cared less about documenting all of the problems. On the drop off end of U-Haul (Pahrump, NV) ...the exact opposite was true. The team was extremely friendly and very accomodating.

Truck was 26' older vehicle with 150,000 miles on it

Truck was a piece of crap

The Uhaul was clean and ready. There is an app option you can get on your phone. I called 2 days before because I had reserved a 20 foot - which I was afraid to drive. The guy said I could do what I needed with a 10 footer - which I was relieved about. We ended up making 2 trips in the same town. The only glitch was a light came on at one point and trying to get someone to talk to us about our concerns was a little daunting.

Excellent job, courteous and great price.

Everything was as said and able to have the truck as scheduled

They were friendly and consiterate.

We reserved a 15 foot truck (a seldom reserved size) but they had it waiting for us. The agent in Boise called ahead to inform us of the status. Very professional.

20 ft U-Haul truck was the perfect size for my sister’s moved

Team Costello did a wonderful job. On time, completed efficiently.

The truck had not even been checked in and was filthy. Getting my furniture and mattresses dirtyl

Great service at both ends

Customer service was great on both ends, price was reasonable. I have used Uhaul in the past and will be using them in the future.

We found them to be very helpful and knowledgeable. They clearly explained the fees and how they would be applied. They were quick and had us in our rental within 20 minutes and that includes waiting on two people before us.

truck was in great shape. Had to go out of my way to pick up the truck and trailer.

Don't use U-Haul's MovingHelp.com. Their movers did not come and MovingHelp.com makes it intentionally difficult to report problems and does nothing to help when the movers don't show.500.00

Worst customer service ever in Chico, Esplanade Valero. Drop off and pick up addresses changed within 12 hours of pick up. I hate u haul. A necessary evil.

Uhaul truck was fine. Truck was clean and came with a dolly and handtruck

Minimal number of items moved. Equipment was in good condition.

Convenient and cheap

Westfield Uhaul was great. Fast pick up and drop off. Good condition truck

would not recommend RSM

Moved my reservation to a much farther location, still charged me the miles, wouldn’t let me return it to another location and their app wouldn’t work to let me in the truck. I’m glad I didn’t go before the location was open otherwise I would have been screwed. I’ll use budget next time.

Scheduled my truck over a month in advance. However they called me less than 24 hours before I was supposed to pick it up to tell me the closest one was over an hour away. I live alone and had no one to drive me for a 2hr plus trip to get it. Don't know the purpose of reserving in advance and then not having one available to me. UHAUL maybe the cheapest but they are not reliable.

Angelian has GREAT customer service

Pleasant and on time service. Easy location. Process was quick both pickup and drop off.

Easy to pick up, the truck was in great condition, and easy to drop off.

Great people. Only complaint is that the first truck didnt start. They should have inspected it before we rented it. But immediately gave us another one. Would definitely use them every time.

That had truck,I picked up truck, and used it and returned it.no issues.

Truck was very nice.

Good vehicle, prompt service, after hours online return worked.

Truck was great, Uhaul contractor was very helpful, but Uhaul's lack of flexibility on one-way moves and price discrepancies between markets leads me to believe they have the most complicated algorithm running the show. It was cheaper ($1400) to do a local, 700 mile move, than it was to do a one-way. We round-tripped the truck and flew back to our new destination just to save.

No problems with the rental truck.

I did not receive a pre-pickup call from UHaul the day before my reservation (per their website) and the truck I reserved was not at the reservation location requested. The entire reservation was messed up including pickup site and destination. I didn't know that the reservation "isn't really for a specific location". Had to drive another 20 miles to get the truck I'd reserved.

I rented a 26 foot truck from U-Haul in Mooresville, NC and it was awful. We rented it from U-HAUL CO, 304 W PLAZA DR MOORESVILLE, NC 28117 (704) 663-6267. The truck broke down on the way and had an engine light on during the whole time. When we got to Jacksonville I couldn't even make tight left turns with it because the power steering was out. In addition on various occasions the BRAKE lights came on with alarms signifying that the brakes weren't working. This truck should not be on the road and I just thank my almighty LORD that he helped get to our destination despite all the issues. I will never rent from this location again and may not rent from U-haul at all as they didn't do anything about it and left us stranded with an old 148,000 mile truck!!!

I had issues with Uhaul right from the start. First they couldn’t guarantee the truck I needed (even though I reserved well in advance), then after a couple of days back and forth we got a truck but it was much bigger than what I needed. As far as the customer service went the in store folks were good. However, the regional reps I needed to talk to to find a fan were less than forthcoming and the three I spoke with I thought were very rude. Anyhow, the size of the truck impacts the amount of gas needed for the trip, and this was an out of state move. On top of the cost of the rental I spent roughly an additional $350 on fuel, which was not part of the budget. Turning in the truck was relatively painless (though not without it’s hiccups) compared to getting it. Having said all that this was my first AND LAST time using Uhaul. I will not recommend them to anyone either.

On time, fast service

The truck was fine, no complaints

U-Haul had better rates

Uhaul did a solid job.

truck was adequate for the move

The rental was ready when I requested with the pads I ordered.

Absolutely no problems. Costs were exactly as explained. No problems

Very happy w/ truck rental.Ran nicely and in very good condition.

professional,helpful ,equipment was in excellent working condition,

excellent service-didn't have any problems with the truck and how to use it-I would use them again for future moves.

Its hard to believe that with 6 uhaul locations in the city I was moving from (80,000 population), I had to drive 70 miles to get a 26' truck, and then they forgot to put the moving blankets in the back. The 4 star rating is because they let me have the extra miles due to the pickup location, and let me pick up the truck the day before I had it reserved so I got an extra day.

Easy pick up and drop off. Everything ran perfectly.