Uhaul screwed up big time. I have used them several times before but never had so many issues. The uhaul in auburn hills, MI was where the mistakes were made. Everyone else in uhaul, especially Pontiac were helpful. I got a smaller truck, a 20' instead of 26'. Then when I went to go get the truck, it was not at the location specified in the email I received. This made my move start over an hour late and the packers had a tougher jog. To their credit uhaul did compensate me some but still not a pleasant start to a move.

Made everything easy. Called several times to add blankets and a dolly. No problems. Great vehicle to drive. Easy in returning as well. In and out.

Easy to work with and gave extra days for the truck at no extra cost.

Truck was dirty, beginning gas level not as promised, passenger door lock broken so could not lock truck.

I reserved a 26 foot truck and they called me last minute to pick up a smaller truck in another town. They gave me a little money back and extra mileage, so I guess it wasn't too inconvenient. I wish it would've just said upfront there wasn't one available so I could've gone to another company for a bigger truck so I didn't have to make a second trip. Seems dishonest to make someone pay for a product you know you don't have.

Good service. Truck was clean and ran good. Check-in & check out didn't take much time.

The customer service was good, and the truck had no issues.

Wonderful desk person, quick and polite. Easy in, easy out.

Good Uhaul rental. They had the truck running and waiting on me when I arrived to pick it up.

The truck was great, seats were nice.

The truck was great and moving supplies were handy and not over priced. However, at drop off I think they use third party vendors to drop off vehicles and the one I went too was very unhelpful and made me travel 15 miles out of the city to drop off at another location. would probably just hire a full service next time

we arranged for the U-Haul truck locally in Dover and have used them before going cross country.

Price was right, easy to reserve.

No problems with the truck. Just what you would expect from this sort of do-it-yourself truck.

great company and guys

The only reason we did not give a 5 star is because they forgot to give us the moving blankets and dolly we ordered. No big deal, it was a Friday and they were extremely busy, I just ran back over and they helped me immediately. Thank you UHaul!

Clean truck. Battery died but service company was there within an hour and replaced it.

Very agreeable to our time frame.

UHaul was the perfect solution for me. I was worried about driving a 20' truck across the West Virginia mountains, but I was surprised how easy it was to drive.

Check in and out went smoothly and quickly.

Mushy steering, undamped driver seat, soft braking,

Great. Originally rented a Budget truck, but it was raining and it had a bad leak. No other Budget truck available, so called UHaul. They took excellent care of us, matched our Budget price, and threw in a trailer, too.

Great clean truck - drop off and pick up were a breeze.

Very easy dealing with Uhaul! Thanks!

Drop off, pick-up, and overall 15' truck rental was as expected.

Very helpful and tried to save us money!

In spite of my telling the lady my house was 2500 sq. ft. and I thought I might need something bigger than a 15 ft. truck, she said that was what was usual. It turned out to be way too small. Disaster! The truck had less than and eigth of a tank of gas. I could go on!

As usual - available and clean.

bad equipment, horrible mileage on the truck

Rented a 15' Uhaul and was worried all of our stuff wouldn't fit, but it was the right size! The truck was new (only 4000 miles) so we didn't have any problems except for things inherent to large trucks, such as having to drive really slow and feeling tiny bumps in the road too much.

Truck was right size. It was clean, but did show some signs of wear on the exterior. Customer service was fine. Probably would use them again.

U-Haul had a clean truck, ready to load. No problems with them.

Uhaul was fine. Bit loud, tho.

Very professional people on both ends of the move. Very helpful and informative. Would use them again.

Great company, never fails my needs

Easy rental. Drop off and pick up was quick

We rented a 26 foot U-Haul truck that was within driving distance from where we live. We decided to use One-Way rates vs In-Town rates so we wouldn't have to drive back to our original destination. The size and condition of the truck was good; blankets were also available, which we needed. The gentleman in Customer Service was courteous and knowledgeable which made booking and pick-up a breeze. Drop off also very easy. We would definitely use U-Haul again.

Excellent equipment, excellent customer service, local employees were the only weak point.

Great equipment in excellent condition delivered as promised. Very helpful staff at Fredericksburg VA office.

Staff at both locations were quick and helpful. And the truck worked fine. Only gripe was that they changed the pickup location but I didn't receive a heads up.

These two gentlemen worked VERY HARD and only took time out for a water break, if that. They were very courteous and respected me and my needs

U-Haul was easy. Affordable and convenient.

A great 10' truck that got me through rain/snow mix, fog and extremely high winds, 50 mph +.

uhaul was good and truck rental was great and had a special.

Every thing went smoothly, no issues.

U-Haul messed me up twice and the labor company solved the problems and then drove the truck for me to my storage area. I will not use U-Haul again

Unfortunately the truck was dirty when we picked it up. The truck was older and didn't handle very well on the trip to our destination. The steering was loose on the 300 mile trip back, and I felt several times that my life was in danger.

Got moved and everything was fine