Uhaul has an Express Check-In which is really not an Express Check-in, more like a Express data-entry. Had to wait in line for 30 minutes. However, the Desk Representative was quick, thorough...! The location of the Uhaul was so close to both my condo and Public Storage.. Couldn't beat it. Truck was clean worked well. For that area the Uhaul store does a tremendous amount of business... Great Service, Great people...

A 17' truck was the right size for a one bedroom move with several large pieces of furniture. Wait times at the Uhaul branch I was at were a bit long for service but otherwise it's your standard run of the mill national moving company.

15 foot truck was clean. Affordable. Available when requested. Young woman in front was courteous and efficient. We used the U-Haul at 2842 Washington St, Waukegan, IL 60085. Look for the Alpha Auto Glass sign on the north side of the street or you might miss them.

Neighborhood UHaul on Horseshoe Pike near Coatesville. They were very nice, changed my order on request, explained their process and were just very nice to deal with.

very good and professional

I waited over an hour in line. They workers were as people were talking about things they were not satisfied with and the workers appeared to not care. They brushed a lot of things off and had no respect for reservations. I ended up being late to meet my movers due to the long wait. The workers just really had poor customer service skills. There was one worker who came in after I waited over an hour and he got me checked in under 5 minutes and right into a u-haul. Why the other workers were struggling so bad? He needs to be training the other workers. Oh, one thing though, I was given the u-haul truck with the gas tank on empty... had to use some of my miles to rush to a gas station when they had already made me late for my movers.

Nice truck and easy to drive even when loaded to the max!

Have used U-Haul before and this specific location (Ocoee, FL) is great. They are professional, polite, and get you in and out in a flash.

Easy to pick up, drive, and return.

They were great. Nice guys and arrived on time. We went over time but they made sure the heavier items were put in first.

I reserved the truck a few days ahead of time and it was clean and ready to go when I arrived.

High mileage 28 ft. truck was a little ruff.

Worked very well. Have used them for over 12 years!

Getting the truck too way too long. Felt there should have been more interaction with the employee and us and more personable with more info given then just having to sign forms.

truck exactly the right size

I always use Uhaul.... I find their web site somewhat klunky but I've never had a problem getting what I need.

The manager at Sarasota Uhaul made excellent suggestions to assist us with the move. The 20' truck was a good size - could have possibly had a slightly bigger one but it was all we could handle. We would use them again.

Used the Sudley Road in Manassas location. Very good experience.

Truck was clean and ready to go when I picked it up. Person was easy to work with.

Friendly folks at location in Carver. Used a 9' van to move half of a 10 x 20 storage unit plus a few extras. Van was just the right size for one trip, I was surprised.

U-Haul always provides me excellent service and value.

They were super busy but took time to make sure I was comfortable with billing and truck itself. Very pleased!

Easy online reservation and check-in. No issues when picking up or dropping off.

Unfortunately they did not have our size truck when we drove to tacoma so had to settle for 20' which impaired timing of the movers as they had to really work the items into a smaller truck

I choose not to comment here

Very good service in both picking up and dropping off the truck. No problems on either end.

The truck pick up was from the same location as a drop off 5 months ago. I was treated very rudely when I returned to this location and picked up the truck. I am in the apartment business and move regularly as needed to distressed properties. I do not recommend using this location, ever. Additionally I was overcharged which I plan to formally dispute.

The driver who dropped off my boxes and picked them up after they were filled was great!!! She was very careful getting the boxes back onto the truck. She was very efficient and went the extra mile and picked up my boxes the same day.

The office personnel was very polite and helpful. Everything went fine. The truck was very nice and was very nice to drive (about 2 hrs).

The staff was a little off-putting, but the service was otherwise as expected.

Rented the truck from U-Haul and drove it myself.

Commercial size van with less than 700 miles on it.Sign up was about 20 min and turn-in was about 2 min. .Decent on gas milage including city driving.Don't forget to be liberal on the number of hours you will need

Always use and recommend Uhaul

The truck was ready when I appeared. The auto transport was sitting next to it and the staff person showed me how to hookup the trailer and I was off. Before I left town, I went back to the yard and the staff person double checked how I loaded and restrained the car.

Excellent service. No problems.

Uhaul always does a good job.

Truck rode rough and tire pressure gauge light needed maintenance. Not sure if UHaul offers vehicles with cruise control, but I would of loved that feature. The staff at the UHaul facility was great!

They went above and beyond to service me. Thank you

The truck was packed and towing a car from CA to OH and I made it across the country safely. Because the loaded truck and car were heavy, it required a lot of gas, so it was quite expensive. The 20 ft truck was also expensive (including insurance) at $3,500.00 (not including gas).

Excellent customer service. Very friendly staff. Affordable prices. U-haul is willing to match Budget's rates for the same travel distance. A 26-foot truck fit everything from our house. Brand new truck, comfortable seats with good back support. Drives very smoothly. Always have trusted U-haul and will continue to trust them.

Truck ready on time. It was clean and ran fine. No problems.

It was a very annoying experience. I scheduled a truck pickup from UHaul days ago 5 minutes away from me. Only 2 hours prior to pick up time, I got an email saying my pickup location changes, which is 45 minutes of drive now. I had ordered moving pads, when I went to the new pick up location, they said they don't have any available. Nor did they suggest if I go to another UHaul location, they should have moving pads. They were useless. There was another guy laying down on the couch and talking to a woman on the phone. UHaul location is 2090 N Mannheim Rd, Melrose Park, IL.

Truck was very beat-up and the battery light was malfunctioning the entire time. The truck finally gave up its soul on the journey to our new house. Luckily, the movers were able to get the truck to our new house thanks to a tow truck and got it unloaded.

Of course there are hidden fees and they didn't communicate tax with the original quote, but most moving companies are that way.

Excellent. Clean and proper working truck

We asked for an upgraded truck with a/c (all should have a/c...not be an add on) and bigger engine...best U haul we have rented.

Everything looked and ran great. Uhaul was clean.

Truck was ready at pick up time and was in excellent condition. Staff was courteous , friendly and informative.