U-Haul® Reviews
Uhaul has an Express Check-In which is really not an Express Check-in, more like a Express data-entry. Had to wait in line for 30 minutes. However, the Desk Representative was quick, thorough...! The location of the Uhaul was so close to both my condo and Public Storage.. Couldn't beat it. Truck was clean worked well. For that area the Uhaul store does a tremendous amount of business... Great Service, Great people...
I waited over an hour in line. They workers were as people were talking about things they were not satisfied with and the workers appeared to not care. They brushed a lot of things off and had no respect for reservations. I ended up being late to meet my movers due to the long wait. The workers just really had poor customer service skills. There was one worker who came in after I waited over an hour and he got me checked in under 5 minutes and right into a u-haul. Why the other workers were struggling so bad? He needs to be training the other workers. Oh, one thing though, I was given the u-haul truck with the gas tank on empty... had to use some of my miles to rush to a gas station when they had already made me late for my movers.
The truck pick up was from the same location as a drop off 5 months ago. I was treated very rudely when I returned to this location and picked up the truck. I am in the apartment business and move regularly as needed to distressed properties. I do not recommend using this location, ever. Additionally I was overcharged which I plan to formally dispute.
Excellent customer service. Very friendly staff. Affordable prices. U-haul is willing to match Budget's rates for the same travel distance. A 26-foot truck fit everything from our house. Brand new truck, comfortable seats with good back support. Drives very smoothly. Always have trusted U-haul and will continue to trust them.
It was a very annoying experience. I scheduled a truck pickup from UHaul days ago 5 minutes away from me. Only 2 hours prior to pick up time, I got an email saying my pickup location changes, which is 45 minutes of drive now. I had ordered moving pads, when I went to the new pick up location, they said they don't have any available. Nor did they suggest if I go to another UHaul location, they should have moving pads. They were useless. There was another guy laying down on the couch and talking to a woman on the phone. UHaul location is 2090 N Mannheim Rd, Melrose Park, IL.
