Rented a 26' U-Haul truck and Auto Transport Trailer.

I am sorry to say that we were renting a trailer. We had no experience with that sort of rental. The last minute, we by chance, found out that we needed a light system installed in our car. After that was installed in Maryland and not until my daughter arrived in Toms River, New Jersey, she found that her hitch was not appropriate. This all should have been mentioned by the Uhaul representative when we reserved the trailer. A sort of check list for new rentals of trailers.

Better and more cost effective than paying for a moving company.

Renting the u-haul and using Hire A Helper to load and unload the truck was far more economical than using a moving transportation company.

They gave me a very clean truck. Staff was very nice and helpful. Would use again.

I showed up at the Temecula, CA, U-Haul to pick up my rental at 8:00 AM, their hours posted state they open at 7:00 AM. Anyway, I showed up to get my rental and no one was there at their business to wait on people. I had to go to another U-Haul store down the street to get my rental. It has taken weeks for U-Haul to take off the first rental charge which I couldn't pick up cause the guy never showed up to open his store. It's been a disaster dealing with U-Haul but it's been finally taken care of now.

Good and what you expect with Uhaul.

clean and comfortable

When you add in insurance and pad rental, very competitive.

The original truck was stuck in mud so I had to go to a different dealer. This wasted about 1 hour of time, but it worked out okay.

26 foot truck. Takes gasoline. It gets about 10 miles per gallon. My suggestion would be to get more pads than you Think you would need. I got six dozen and I use them all. I would also get some tiedowns to help prevent things from shifting in the truck.

Hidden fees every time I drop the truck off I'm paying a extra $100 dollars

Quick and kind. Truck was a little large.

Uhaul was a messy situation and I'd rather not use them again. They kept changing my reservation and as they always do, didn't have the truck or equipment I wanted. They also charged me for extra mileage, which I have never had to pay before.

The company was friendly, they had the truck ready to go and it was an easy turn in process. We traveled one way and it was a painless process. I will use them again.

The Brighton Group over on No. Beacon Street helped us tremendously

Truck was clean and drove well.

The price I was quoted for the truck on the phone with a Uhaul representative didn't seem to mesh with what I was quoted when I arrived at the equipment pick up site. The quoting process was not well defined, and the gentlemen who rented me the truck did not explain it very well either.

Truck ran rough and used a lot of gas.

Fast check in, quality customer service!

New truck. Drove great.

Office personnel were great. I only rated them average because I think they need to service their equipment more often. Our truck would not shift unless you raced the engine and then backed off. Needed a tune up!

good rental but some mix up on pick up times.

Timely, helpful, polite and clean

I had a good experience. The truck was ready when I needed it, it was economical, and everything went smoothly. I recommend U-Haul.

Check-in and drop-off quite easy; truck in very good condition. And the 15-foot truck was surprisingly easy to drive. An excellent value.

Very Fast and very friendly customer service.

Great working with our local uHaul location.

Truck was clean and ready to go.

always get me on the mileage, I rented one way Yonkers to Brooklyn and they send to the furthest place to return.

All was well but used 85 gals. of gas to my cars 30

We booked a 17' truck with car tow and were charged for a 26' truck! We are still waiting for this to be rectified and very unhappy.

Nice truck, great condition. On-time.

average had to wait due to truck being blocked in

they said the truck was $39 however then there are additional fees that add up fast.

They had what I needed, & were patient with me

They were very helpful hooking up the car trailer

Good. No complaints with the truck company!

Great customer service!

Rented a 26 foot moving van and it did he job. Was able to rent online for next day and picked up on time.

Above and beyond great help. I will use again in a few months for the second load!

Issues with the trucks and poor communication

I rented a uHaul truck to move myself from SF to LA. I had a team on either end to help me load / unload. All went swimmingly—save my "guaranteed" reservation with uHaul. Despite reserving a truck 1 week in advance—I received a call 3 hours before my scheduled pick up informing me that there was no 15' truck available in town. Instead, I would have to make my way (with no car!) to Berkeley for another truck, and then return across the Bay on Black Friday! Traffic much?! I am still working with uHaul on compensation for the broken reservation. To date, they granted me an additional 50 miles for the drive, 12 moving blankets and a dolly, but no financial compensation for the broken reservation. This mix up proved to be very costly, as the time lost cost me half a day of planned moving and I'm having to do it all over again in order to get the balance of my things down south. When coordinating a huge move across a state, with two sets of landlords, two moving teams and holiday traffic in two towns—there simply wasn't wiggle room for this type of blunder! My review of the customer service in this regard remains tbd as I'm still in-process—but essentially, I've simply been given a 1-800 to call and complain. :( Doesn't look good, uHaul!

The reservation and scheduling process were flawless. Although I was moving from a 4-bedroom house, only the master bedroom was still fully furnished at loading time. However, I it was a confirmed fact that I had much more property and goods to load than the average 4-bdrm house.

First-time driver, they didn't go over with me how the lights/washers etc. worked. That would have been really helpful. The counter guy was good.

Everything was as promised and the return process was timely and easy

I made a reservation for a 26' truck and auto transport to be at my near by Uhaul for a specific date (2 weeks in advance). On the night of the move, I was informed that the truck was located over an hour away and that the trailer was at another dealer 20 minutes away from that one! Neither was where it was supposed to be. Having already organized a moving crew, made hotel reservations at the other end AND had a closing to attend, this was a major problem. After much discussion, they were able to locate a truck and trailer that were just an hour away, but the whole mess added 4 hours (time that I didn't have) to the day and it had to come from the early part since the movers were on their schedule... Thanks a lot Uhaul... Maybe you should hire some software engineers to rewrite your scheduling application.

Our truck was cheap and good quality. We probably could have used a larger truck if we wanted to do only one trip, but we did fine with 2 trips since we were moving 1 mile away. Customer service was great, and I'd use them again.