U-Haul® Reviews
We rented a 26 foot U-Haul truck that was within driving distance from where we live. We decided to use One-Way rates vs In-Town rates so we wouldn't have to drive back to our original destination. The size and condition of the truck was good; blankets were also available, which we needed. The gentleman in Customer Service was courteous and knowledgeable which made booking and pick-up a breeze. Drop off also very easy. We would definitely use U-Haul again.
This review is for Travis who rented us the truck with the transporter attached, refused to unhook it, was rude and has no service attitude. He costs us time which put us late cost us over 300.00 dollars in additional expenses related to the move. Hope he's happy with himself, he has lost many more customers I am positive. I heard bad reviews from crews and other Uhaul employees...he's a liability not an asset. I will continue this with Uhaul HQ.
The truck was not at the location I had requested when I made an online reservation, and I was informed of this until the morning I was to pick up the truck. It was in Detroit, much further from my home. However, I was given a free additional day and additional mileage to account for the distance, but was still inconvenient and could have been an issue had I not been able to get to the further location (the other one is right by my old house).