U-Haul® Reviews
I used Uhaul because I had previously rented from them. Online ordering was very clear and easy. Both pick up and drop off of our 15 foot truck were great -fast and efficient with pleasant employees. The truck was in good shape and clean and the right size for our job. Because we had a long drive, we appreciated that the gas tank was filled when we picked it up. I would most definitely use Uhaul services again.
U haul canceled my truck as I was 10 minutes away from picking up truck I had reserved for almost 2 months. They had me drive to another location not even close by and gave me a smaller truck and trailer which did not fit all my belongings!!!! Very Unhappy !!! No one cared that some of my belongings got left behind as I moved out of state.
I received EXCELLENT service and assistance from the U-Haul company at my destination in Knoxville Tn (7200 Chapman Hwy). However, the U-Haul agency where I picked up the truck and car dolly was not so good. (White Mountain Blvd, Show Low, AZ). The Az. agency attached the car incorrectly and the chain was wrapped around the car axle and it took hours to get it off. Fortunately for me, the U-Haul agency in TN was willing to take hours to fix this for me. I've used and recommended the Knoxville U-Haul agency many times since.
