U-Haul® Reviews
This review is for Travis who rented us the truck with the transporter attached, refused to unhook it, was rude and has no service attitude. He costs us time which put us late cost us over 300.00 dollars in additional expenses related to the move. Hope he's happy with himself, he has lost many more customers I am positive. I heard bad reviews from crews and other Uhaul employees...he's a liability not an asset. I will continue this with Uhaul HQ.
The truck was not at the location I had requested when I made an online reservation, and I was informed of this until the morning I was to pick up the truck. It was in Detroit, much further from my home. However, I was given a free additional day and additional mileage to account for the distance, but was still inconvenient and could have been an issue had I not been able to get to the further location (the other one is right by my old house).
I used Uhaul because I had previously rented from them. Online ordering was very clear and easy. Both pick up and drop off of our 15 foot truck were great -fast and efficient with pleasant employees. The truck was in good shape and clean and the right size for our job. Because we had a long drive, we appreciated that the gas tank was filled when we picked it up. I would most definitely use Uhaul services again.
