average had to wait due to truck being blocked in

they said the truck was $39 however then there are additional fees that add up fast.

They had what I needed, & were patient with me

They were very helpful hooking up the car trailer

Good. No complaints with the truck company!

Great customer service!

Rented a 26 foot moving van and it did he job. Was able to rent online for next day and picked up on time.

Above and beyond great help. I will use again in a few months for the second load!

Issues with the trucks and poor communication

I rented a uHaul truck to move myself from SF to LA. I had a team on either end to help me load / unload. All went swimmingly—save my "guaranteed" reservation with uHaul. Despite reserving a truck 1 week in advance—I received a call 3 hours before my scheduled pick up informing me that there was no 15' truck available in town. Instead, I would have to make my way (with no car!) to Berkeley for another truck, and then return across the Bay on Black Friday! Traffic much?! I am still working with uHaul on compensation for the broken reservation. To date, they granted me an additional 50 miles for the drive, 12 moving blankets and a dolly, but no financial compensation for the broken reservation. This mix up proved to be very costly, as the time lost cost me half a day of planned moving and I'm having to do it all over again in order to get the balance of my things down south. When coordinating a huge move across a state, with two sets of landlords, two moving teams and holiday traffic in two towns—there simply wasn't wiggle room for this type of blunder! My review of the customer service in this regard remains tbd as I'm still in-process—but essentially, I've simply been given a 1-800 to call and complain. :( Doesn't look good, uHaul!

The reservation and scheduling process were flawless. Although I was moving from a 4-bedroom house, only the master bedroom was still fully furnished at loading time. However, I it was a confirmed fact that I had much more property and goods to load than the average 4-bdrm house.

First-time driver, they didn't go over with me how the lights/washers etc. worked. That would have been really helpful. The counter guy was good.

Everything was as promised and the return process was timely and easy

I made a reservation for a 26' truck and auto transport to be at my near by Uhaul for a specific date (2 weeks in advance). On the night of the move, I was informed that the truck was located over an hour away and that the trailer was at another dealer 20 minutes away from that one! Neither was where it was supposed to be. Having already organized a moving crew, made hotel reservations at the other end AND had a closing to attend, this was a major problem. After much discussion, they were able to locate a truck and trailer that were just an hour away, but the whole mess added 4 hours (time that I didn't have) to the day and it had to come from the early part since the movers were on their schedule... Thanks a lot Uhaul... Maybe you should hire some software engineers to rewrite your scheduling application.

Our truck was cheap and good quality. We probably could have used a larger truck if we wanted to do only one trip, but we did fine with 2 trips since we were moving 1 mile away. Customer service was great, and I'd use them again.

Uhaul screwed up big time. I have used them several times before but never had so many issues. The uhaul in auburn hills, MI was where the mistakes were made. Everyone else in uhaul, especially Pontiac were helpful. I got a smaller truck, a 20' instead of 26'. Then when I went to go get the truck, it was not at the location specified in the email I received. This made my move start over an hour late and the packers had a tougher jog. To their credit uhaul did compensate me some but still not a pleasant start to a move.

Made everything easy. Called several times to add blankets and a dolly. No problems. Great vehicle to drive. Easy in returning as well. In and out.

Easy to work with and gave extra days for the truck at no extra cost.

Truck was dirty, beginning gas level not as promised, passenger door lock broken so could not lock truck.

I reserved a 26 foot truck and they called me last minute to pick up a smaller truck in another town. They gave me a little money back and extra mileage, so I guess it wasn't too inconvenient. I wish it would've just said upfront there wasn't one available so I could've gone to another company for a bigger truck so I didn't have to make a second trip. Seems dishonest to make someone pay for a product you know you don't have.

Good service. Truck was clean and ran good. Check-in & check out didn't take much time.

The customer service was good, and the truck had no issues.

Wonderful desk person, quick and polite. Easy in, easy out.

Good Uhaul rental. They had the truck running and waiting on me when I arrived to pick it up.

The truck was great, seats were nice.

The truck was great and moving supplies were handy and not over priced. However, at drop off I think they use third party vendors to drop off vehicles and the one I went too was very unhelpful and made me travel 15 miles out of the city to drop off at another location. would probably just hire a full service next time

we arranged for the U-Haul truck locally in Dover and have used them before going cross country.

Price was right, easy to reserve.

No problems with the truck. Just what you would expect from this sort of do-it-yourself truck.

great company and guys

The only reason we did not give a 5 star is because they forgot to give us the moving blankets and dolly we ordered. No big deal, it was a Friday and they were extremely busy, I just ran back over and they helped me immediately. Thank you UHaul!

Clean truck. Battery died but service company was there within an hour and replaced it.

Very agreeable to our time frame.

UHaul was the perfect solution for me. I was worried about driving a 20' truck across the West Virginia mountains, but I was surprised how easy it was to drive.

Check in and out went smoothly and quickly.

Mushy steering, undamped driver seat, soft braking,

Great. Originally rented a Budget truck, but it was raining and it had a bad leak. No other Budget truck available, so called UHaul. They took excellent care of us, matched our Budget price, and threw in a trailer, too.

Great clean truck - drop off and pick up were a breeze.

Very easy dealing with Uhaul! Thanks!

Drop off, pick-up, and overall 15' truck rental was as expected.

Very helpful and tried to save us money!

In spite of my telling the lady my house was 2500 sq. ft. and I thought I might need something bigger than a 15 ft. truck, she said that was what was usual. It turned out to be way too small. Disaster! The truck had less than and eigth of a tank of gas. I could go on!

As usual - available and clean.

bad equipment, horrible mileage on the truck

Rented a 15' Uhaul and was worried all of our stuff wouldn't fit, but it was the right size! The truck was new (only 4000 miles) so we didn't have any problems except for things inherent to large trucks, such as having to drive really slow and feeling tiny bumps in the road too much.

Truck was right size. It was clean, but did show some signs of wear on the exterior. Customer service was fine. Probably would use them again.

U-Haul had a clean truck, ready to load. No problems with them.

Uhaul was fine. Bit loud, tho.