At the last minute UHaul tried to move my pick up facility 17 miles away from the original reserved pick up facility in my town. IT got changed but was a big cause of stress for me.

Damage was not adequately marked when I picked up the truck; their determination of fuel in the truck wasn't accurate. Moral: be thorough--inspect and verify. Fortunately, the guys on the receiving end were flexible about it....

As usual - excellent service

The truck dispatcher was very helpful, polite and professional.

process was easy, employees were helpful, clean, well maintained trucks

They didn't have all of the supplies I had reserved on line available. They did not have the furniture dolley that I had reserved available and I did not find this out until I was picking my vehicle up from the rental location.

Worked well. I moved about 20 miles and this was the best option for me.

We reserved a 10' truck and it turned out to be a little too small. Had to pay a little extra for mileage and make two trips. Easy pickup and dropoff process.

I had a previous negative experience with UHaul and only used them again this time because of cost. I know they can't guarantee pickup location at our preferred location, but they gave us a truck one hour from our house. We had to call and get it changed to a closer location (that was still pretty far away). Then the truck had a very worn tread on one of the tires (that probably shouldn't have left the facility) that we discovered later.

Accommodated us on time. Clean equipment. $60 for 26 ft truck.

The UHaul on Curtner is very helpful!

I managed to keep it overnight for 2 nights, when that wasn't the initial plan and it wasn't expensive at all. Thank you everyone!

Reliable Moving were wonderful! They arrived on time and were prepared to work! They worked really hard! They helped me load my U-Haul then followed me to my new place and unloaded the truck for me, as well as help me set up the bedrooms and furniture. The men were very respectful and very easy going. I would definitely use them again and refer them to friends and family. Thanks for you help! :)

The truck we had rented for over a week with a confirmation number was cancelled the day before we needed it. We contacted Lorenda in enumclaw and she went to bat for us and found us a truck and gave us an extra day. She went over and above in customer service

I wanted a truck at the UHaul place in Phoenixville, went to reserve it a month ahead of time and was told, there was no guarantee I would get that location.. I did not get the truck where I wanted to and was instead sent almost 10 miles away..racking up the mileage bill. It makes little sense that you can't rent a truck at the closest location and UHaul can just randomly assign you to a location. Hated that. On the positive, the Malvern location was well managed and made the experience there positive.

John's Auto and Uhaul of East Northport, NY, on Laurel is an EXCELLENT Uhaul Dealership/Franchise. Clean, well maintained trucks. Moving supplies available, at your command. Flexibility of truck drop off, after your move. Proprietor happens to be a really nice guy, who is genuinely concerned about you, your move, and what he can do to make both better for you. Use this vendor. You'll be happy you did.

3 moves in 2 years. Uhaul has always been the best price and equipment, shop around and see for yourself. Always picked up on time and all equipment was always available as contracted. No surprises!!!

The U-Haul truck was in awful condition, vibrated violently and had dangerously soft brakes. At several points during the trip it coughed up gray and black smoke from the tail, much to the horror of our chase vehicle. In the end, we made it, but just barely.

They also worked with me.

Uhaul is always a good choice

Truck stalled out 5 times, and it was not ready when I had scheduled to pick it up. I had to wait 30 minutes.

Rented a Uhaul from Your Space Storage. The people there were friendly and professional. The truck was clean. The whole process was a breeze. I would recommend to anyone.

Truck was ready & waiting for me. I had a chpoice between a 15 ^ 17 ft. truck. I took the bigger "just in case". It got horrible mileage and had some issues on some of the bigger hills, but is got me the 340+ miles I needed it to at 75 mph. $254 for 3 days 400+ miles free. It was nearby, and I got 1 month free storage at U haul with the rental so a good deal over-all.

From the scheduling to the return was very organized. The truck was in excellent condition and clean. My cost was $132, and I would certainly recommend Uhaul again. Margaret Chitty, Bella Vista, AR

wonderful job I'd recommend them

Very helpful staff. Truck and other items were available on time. Would use again.

This four-wheel tow behind trailer held way more than I thought it would. We were very happy with it and the fact that we were able to tow it behind a four seat pickup truck, allowing us all to ride together.

Horrible reservation system. I ordered a 21' truck from a place 3 blocks from my apartment and they called a week and advance and said the could not guarantee that truck and would give me a 15' truck and a trailer. I said ok. Then the day before the move I had someone call to confirm the truck at their location and it wasn't even near my house and then another place called to confirm the trailer that was even further. With hiring movers based the time of picking up the truck I knew those locations were not going to work. I call the reservation number and talked to a lady for almost 2 hours!!!!(i was put on hold numerous times for long periods of time) and she said she could not help me and if I wanted to cancel the reservations. Meanwhile, after getting frustrated, I had a friend next to me call a UHaul place somewhat near my place to see if they had a truck and trailer for one way travel....guess what? They sure did. The only reason why I gave the review 2 stars and not zero is because the gm at the uhaul place i called was amazing. He gave me the truck first to fill it up and then told me if I needed the trailer to come back and if not then he wouldn't charge me for it. He also gave me his cell phone number to text him for anything else. I would recommend everyone to call the uhaul place you want to book through rather than the reservation number. I wasted so much time.

Great truck. Easy after-hours drop-off.

The truck worked fine, but it needs work done on it.

They did a good job and everything went smoothly. My only complaint is the truck was dirty on the inside.

I called early to book a 24' truck. Everything was confirmed. The day before my move I got a message from Uhaul saying the truck would be at another location inconvenient to me and later than I wanted. I called the place where the truck was to be brought to and the man there said: "I don't have any trucks, I don't have any trucks. He could not verify that I would have the truck the following day. I had to have the truck because I had movers coming! I had to find another truck. Chris at Patriot Movers was able to do that.

Truck was not there, even with a reservation

very easy to work with

Great service at time of pick up. The attendant saved me money on added mileage, and he had excellent customer service skills.

Nice, clean, big truck that worked beautifully. It fit all of my things in one trip and there were no problems with it.

Great customer service. Awesome truck rental rates.

Very nice customer service

Had to run all over to pick up equipment since it was not available at our requested (and convenient) location despite my reservation of about two months prior. Seems Uhaul arranged for the convenience of their business rather than their customer.

After booking months in advance at the last minute (less than 24 hours) we learned our truck was not at preferred pickup location but another further away. Then we had to drive truck to even a further location to pickup trailer. Worked well for convenience of Uhaul but not for this customer.

Truck was clean, drove ok and worked fine without breaking down. Used rentals from this location before.

Prompt and courteous, and the truck was perfectly fine. Only minor gripe is not getting help to adjust mirrors, though I did not ask for it either (only realized later they were off for me).

This is our 5th move with Uhaul, (multiple college moves) and they have always treated us fairly.

We have used Uhaul several times. Always as expected.

I used a 15' truck to move a one bedroom apartment. I actually received a brand-new truck (350 miles on it) for a 40 mile move from Long Island to NJ. Booking online through uhaul.com was very easy and would use it again.

We had a brand new truck for our move and it was in pristine condition. Everything worked and it was more than powerful enough to haul not only a truckload of stuff, but another vehicle behind it on the auto transport.

Uhaul gave us a brand new truck with 737 miles with 6 speed auto transmission - awesome!

Bayside moving said they supply trucks as well, and we wish we could have utilized theirs.