U-Haul® Reviews
Truck was fine - met my needs. Their storage facility I moved out of, however, was NOT GOOD AT ALL. Mouse crap ALL OVER my things, mice had chewed my babies books, boxes, any paper they could find. Mold/mildew everywhere. If you have to use this place put everything in plastic tubs or tape everything TIGHTLY in good boxes.
We have always used Uhaul trucks in the past. Never had a complaint, but this last move was pretty disappointing. The day we moved was a nasty day, and once we had 1/3 of our house loaded we found a leak in the truck. We stopped the water from running in with a towel and tape... at that point we didn't have time to start over. Once we got loaded on the highway and the rain started again, we discovered the wipers were useless. Customer service was slow and really didn't seem to care. All in all we did not find the truck's condition acceptable for what we paid.
UHaul was wonderful. I had a series of unfortunete events on my moving day, but UHaul was amazing. I had to extend the rental of the my UHaul Van from 4 hours to overnight. I was very worried about any additional charges, but they were able to extend my rental for no additional charge. I am so thankful to Gabriel for his help on a very stressful day.
U-Haul was ok... they actually moved my reservation from one location to another, which was fine cause it was only a few miles down the road. Then problend arose when specifically explained to the clerk on 2 separate occasions how long it would take for my job and still received a call first thing the next morning stating I needed to bring the truck back because they habe another reservation waiting to pick up the truck! I rushed through the entire morning to take the truck back, only to be told that they had the wrong truck! I would recommend U-Haul but I would be wary of what location you choose!
I had a good experience with Uhaul. The truck was a huge help in my long distance move and we had a trailer hitched to take a car. We were able to get in contact with customer care when we needed assistance. Our only hiccup was the trailer hitch was stuck and we had to make two trips to Uhaul to get it unhitched before we could unload and then return the actual truck. Would definitely use them again.
