Rented a 26' truck from a UHaul authorized provider. Truck was in pretty bad shape, AC and radio didn't work, the battery died the second day and had to be replaced. The only good thing is it was cheap, except for the gouging with the per mileage fee.

New truck was very nice.

Online check-in and key drop off are convenient. The truck was old and needs some maintenance. 175,000 miles and the truck would only start on the second or third attempt which was very concerning once loaded! Service was great, but the equipment was below expectations.

The truck and service was fine but I ordered an appliance dolly and the rental location did not have it. I had to go to another Uhaul location and rent it there. Uhaul should have notified me that it was not available at my pick up location. Also there website is not user friendly and can be difficult to use as it gets hung up. Every time this happened I had to start over.

The truck was clean and provided excellent transportation for my household goods that I wanted to put into storage.

26' Uhaul had to make 2 trips but was ok since we had a large number of items.

I have used uhaul before and there's no doubt it's one of the best services around. The paperwork is hassle free and the trucks are perfect for moving apts.

Had no issues picking up or dropping off the truck. The reps and the Falls Church, VA location are very efficient.

Friendly and helpful staff. Equipment was clean and ready for pickup at the time I had requested. Had unexpected delay in returning truck and they were accommodating. Would recommend.

No issues with Truck. Had to travel 20 extra miles to pick up truck since location was changed. Even though reserved, our truck was no longer available at scheduled site. Dealer added 30 miles to our allowance to ensure we would not exceed the limit, so problem was basically unplanned travel time getting the truck.

The 20 ft truck was clean when we picked it up. It handles well and for a truck, it was comfortable to ride in and drive.

Great customer service!

I ordered a 26' Truck and they only had a 20' truck, then the car hauler got a flat tire which they promptly fixed in about an hour.

Everything went well with this trip. The truck was the right size, was in good condition and employees on both ends were polite and helpful. Yes I would use this company again.

Clean truck in good working order

A reservation scheduled out of State was handled perfectly

Process was quick and helpful.

The equipment was perfect. Customer service was excellent at both pick up and drop off...no waiting. The U Hual store is close to my home.

No Issues. We have used them many times. Always great customer service.

Overall a great experience

The transportation was great.

Truck was fine - met my needs. Their storage facility I moved out of, however, was NOT GOOD AT ALL. Mouse crap ALL OVER my things, mice had chewed my babies books, boxes, any paper they could find. Mold/mildew everywhere. If you have to use this place put everything in plastic tubs or tape everything TIGHTLY in good boxes.

Everything went smoothly.

The truck rental was nice and easy

Uhaul Sucks!! First when I went there to get a truck, I got the Truck but it was an old unsafe truck that would not get into gear. I used quarter tank of Gas only going 10 miles in distance. I asked about a discount due to this, and they said No!

We have always used Uhaul trucks in the past. Never had a complaint, but this last move was pretty disappointing. The day we moved was a nasty day, and once we had 1/3 of our house loaded we found a leak in the truck. We stopped the water from running in with a towel and tape... at that point we didn't have time to start over. Once we got loaded on the highway and the rain started again, we discovered the wipers were useless. Customer service was slow and really didn't seem to care. All in all we did not find the truck's condition acceptable for what we paid.

Great experience didn't try to up charge me or sell me things i dint want or need. Had the vehicle ready early so i could get my move started as soon as possible. The truck was in great shape and was not worn down or beaten up.

We had no trouble with the uhaul truck

Renting through Uhaul in Pawtucket, RI was super easy and really affordable. I rented a 26' truck from them for this move.

They had an office right around the corner from my apt. The cargo van worked very well. Customer service was great. I would use them again. The fellas who helped me moved were VERY good, communicative and interesting.

Truck rental from Uhaul worked out well. The truck sizing guide was accurate for us.

Great job as always.

They were very helpful.

UHaul was wonderful. I had a series of unfortunete events on my moving day, but UHaul was amazing. I had to extend the rental of the my UHaul Van from 4 hours to overnight. I was very worried about any additional charges, but they were able to extend my rental for no additional charge. I am so thankful to Gabriel for his help on a very stressful day.

Good service. Friendly and helpful.

very good, will use them again

Took 2 trips instead of 1 even though I followed the recommendations on truck size and the truck was packed well.

Frustrating until you learn who has the correct information and can help determine what is needed.

Easy in and out. Very friendly and helpful staff.

Not customer service friendly

New truck great power and clean

Tried to give me my truck 60 miles away, 2 hours after I wanted it. Had to fight with them, hard, to get what I needed.

Watch out for poorly maintained equipment for 3200 miles. It was a nightmare. Glad it's over.

1st location did not have the 26' truck we scheduled for pickup and Uhaul didn't call us to say it wouldn't be there! We had to find out & go to another location for pickup.

picked up truck and dropped off truck with no problems

truck was beat up and smelly but got the job done. Price was double what I thought it would be by time they added in taxes, insurance, miles. etc.

New Truck, Clean, Good instructions... good service all around.

Just a little bit of an issue picking up the equipment I was renting. If you change your order ANY (like picking something up a little earlier), make sure it is in writing and all employees know how to take care of you.