U-Haul® Reviews
The truck and service was fine but I ordered an appliance dolly and the rental location did not have it. I had to go to another Uhaul location and rent it there. Uhaul should have notified me that it was not available at my pick up location. Also there website is not user friendly and can be difficult to use as it gets hung up. Every time this happened I had to start over.
No issues with Truck. Had to travel 20 extra miles to pick up truck since location was changed. Even though reserved, our truck was no longer available at scheduled site. Dealer added 30 miles to our allowance to ensure we would not exceed the limit, so problem was basically unplanned travel time getting the truck.
Truck was fine - met my needs. Their storage facility I moved out of, however, was NOT GOOD AT ALL. Mouse crap ALL OVER my things, mice had chewed my babies books, boxes, any paper they could find. Mold/mildew everywhere. If you have to use this place put everything in plastic tubs or tape everything TIGHTLY in good boxes.
We have always used Uhaul trucks in the past. Never had a complaint, but this last move was pretty disappointing. The day we moved was a nasty day, and once we had 1/3 of our house loaded we found a leak in the truck. We stopped the water from running in with a towel and tape... at that point we didn't have time to start over. Once we got loaded on the highway and the rain started again, we discovered the wipers were useless. Customer service was slow and really didn't seem to care. All in all we did not find the truck's condition acceptable for what we paid.
UHaul was wonderful. I had a series of unfortunete events on my moving day, but UHaul was amazing. I had to extend the rental of the my UHaul Van from 4 hours to overnight. I was very worried about any additional charges, but they were able to extend my rental for no additional charge. I am so thankful to Gabriel for his help on a very stressful day.
