Took 2 trips instead of 1 even though I followed the recommendations on truck size and the truck was packed well.

Frustrating until you learn who has the correct information and can help determine what is needed.

Easy in and out. Very friendly and helpful staff.

Not customer service friendly

New truck great power and clean

Tried to give me my truck 60 miles away, 2 hours after I wanted it. Had to fight with them, hard, to get what I needed.

Watch out for poorly maintained equipment for 3200 miles. It was a nightmare. Glad it's over.

1st location did not have the 26' truck we scheduled for pickup and Uhaul didn't call us to say it wouldn't be there! We had to find out & go to another location for pickup.

picked up truck and dropped off truck with no problems

truck was beat up and smelly but got the job done. Price was double what I thought it would be by time they added in taxes, insurance, miles. etc.

New Truck, Clean, Good instructions... good service all around.

Just a little bit of an issue picking up the equipment I was renting. If you change your order ANY (like picking something up a little earlier), make sure it is in writing and all employees know how to take care of you.

The Uhaul company made sure we had everything we needed for the move.

I couldn't have asked for a better experience!

Truck was waiting early in the morning for me. Great shape and drove nice.

The equipment was great.

U-Haul was ok... they actually moved my reservation from one location to another, which was fine cause it was only a few miles down the road. Then problend arose when specifically explained to the clerk on 2 separate occasions how long it would take for my job and still received a call first thing the next morning stating I needed to bring the truck back because they habe another reservation waiting to pick up the truck! I rushed through the entire morning to take the truck back, only to be told that they had the wrong truck! I would recommend U-Haul but I would be wary of what location you choose!

The rental company was great. No issues.

Pick up was easy as the truck was ready to go. No major issues; possible electrical issues with brake/ABS lights on dash board. Drop off was easy.

No complaints on the vehicle & customer service was efficent but could of been friendlier.

I had a good experience with Uhaul. The truck was a huge help in my long distance move and we had a trailer hitched to take a car. We were able to get in contact with customer care when we needed assistance. Our only hiccup was the trailer hitch was stuck and we had to make two trips to Uhaul to get it unhitched before we could unload and then return the actual truck. Would definitely use them again.

Price and convenience was excellent!

Truck was available at the required time and there were not issues with making the trip.

I rented a 26' truck. The truck was clean and ran well. Easy booking, pick up and drop off. I have used Uhaul many times and will continue to use their services.

would use them again

Truck was clean. A little beat up but it did the job.

The owner at Uhaul in Poway, CA was a big help and proved himself to be veteran friendly. Gave me discounts on several things. I would definately reccomend his serice to all

Used trailers 5 times. One time did not have the trailer we ordered and we had to use a smaller trailer after they sent my husband to the next county where they didn’t have one either and knew nothing about him coming. They did compensate us with giving us half off the next trailer we rented after I complained. For the last move we had gotten a 28 ft. truck and found we needed a 6x12 ft. trailer to go with it. When we got it home with it, it had a flat tire. We took it back to u-haul only to be told to take it back home and they would send someone to fix it. It held us up a couple of hours.

I always use u-haul they are great to work with. They are all over the place with their satellite areas to find a place to rent from.

14th street Uhaul sis the best for intown moves

I payed premium $$ for a 26 ft truck and one guy working with 3 ppl waiting, and when the truck was fully loaded 20 miles out on the road the oil/wrench light came on. Called U-Haul they said its fine! Very stressful. Next time I will use a different moving company

Very old truck and unsafe to drive. Horrible.

My experience with U-Haul was excellent from beginning to end. Our truck was not only on time, but early, and we had a new truck, which was awesome. The representatives were very polite and helpful, and the price was quite reasonable. Will definitely use them again.

Good equipment, just reserve ahead of time, we used two trucks

I had a 26 foot truck and tow dolly. The equipment was fine but when I attempted to turn them in I was informed that my local U-Haul dealer did not accept the tow dolly. I was forced to take them to another dealer at a greater distance requiring the purchase of more fuel in order to meet the quantity required. I also incurred additional charges for being "late." The manager of the new receiving dealer removed the late charges and I am very grateful.

Had to keep calling them for truck. Did everything on line 2 weeks in advance.

I needed a tow dolly and advised I would be in to get it on my way out of town before they closed. They called every hour to h9ur and a half, all day, to confirm. I had to hook it up and secure our car by myself in pouring rain. I am a disabled Vet and cannot crawl under the car to hook chains. My wife begged for help and a young man did finally do so. When dropping off the truck and tow dolly wàs told that my destination office would not accept the tow dolly; had to drive to the next town where mgr was very helpful. It shouldn't be necessary to beg for help to safely use their product.

James from U_Haul, was superb, very kind, thoughtful, and great attitude. I had a great day to move, Thanks for making this move AWESOME!!!!!!!

Uhaul dealer was very helpful and provided very good service for truck and trailer. The labor help provided was not acceptable and added two days to my move as well as cost to rent a 12ft trailer for the items not loaded on the 26ft box truck. I only supervised the first third of the truck loading which was acceptable as it was being pack correctly. The balance of time was spent directing to wrap furniture with blankets before they were moved and to do it correctly. Either this 3 man crew did not know what they were doing or were taking advantage of the situation. Upon arrival at my new location, I watch the truck being unloaded and saw that at least half of the truck was not fully loaded. 2ft of space near the top was open and could have easily accommodated the items on the 12ft truck. I wish I had arranged the moving help at the originating location thru Hire A Helper for qualified movers.

It was a local Uhaul truck. I got a truck that was bigger than what I have and it worked the entire time I had it. I'm not sure what else needs to be asked of it.

The truck was clean and had no problems. Only complaint, a truck was not available locally. Had to drive 50 miles to pickup the truck.

Booked a truck in the town I live in. They called me 30 minutes before my pickup time and told me I had to go to a place 30 - 45 minutes away and didn't even give me any mileage for free. So I ended up paying for the extra miles even though I booked the truck for a place 2minutes from my house. Not satisfied at all with their logistics.

I booked a one way move from Ithaca to NYC. Easy booking and woman at front helped us find a way to save money.

Truck a bit small. 2 trips required with 10 foot truck

Over charge on price per mile. Up to $1.19 now. Truck was not full of gasoline, only half full.

The U-haul rental experience was good. A few issues finding the exact size truck I wanted locally, but I was able to get a truck that worked and the U-haul office was efficient and helpful.

The staff was outstanding made everything simple. The truck was clean and ready to go, we will definitely use them again if needed.

I went on line and pre registered, when I arrived at their place of business the truck was ready. I was in/out in a matter of just a few moments.