The truck and car carrier were in good shape. They were the most expensive but the only company that had a car carrier that my truck would fit on.

Made a U-Haul Reservation 3 weeks prior to move and received a phone call from them night before moving day telling us our truck wouldn't be available and we would have to drive to different location (further away) to pick up a truck. They did upgrade truck for no charge due to inconvenience, but that really didn't help or make up for it. What is the point of a reservation if they can't keep it? This isn't the first time it's happened with U-Haul either. Rates were good though and truck was clean.

The truck perfect for our needs and very inexpensive.

I reserved a 26 ft truck on May 18th for my upcoming move on May 29th from KS to CO. I never got a phone call to let me know where my pick up location would be. I called them 2 days before my move date and I was advised that my pick up location was in Arizona. I told the representative that I was moving from Kansas to Colorado and that would not work. She gave me the number to a supervisor. They could not get me a 26ft truck I could only get a 20 ft truck. With it being memorial weekend I had no choice but to take it. All of my stuff did not fit. It has been a nightmare. No trailers around in my area either. I will NEVER use Uhaul again.

Quick check-in and was given a new 28' rental truck for our move.

NO Problems what so ever.

Forgot to include furniture pads

Even though I ordered the truck over a month ago, I still had to drive 60 miles to pick it up. Very frustrating.

Ready on time and drop off could not have been simpler.

Truck was available when needed. It worked fine.

Had to rent 2 trucks within the same week for this move. Both times I got fast, courteous service on pickup and drop-off. These guys are great and deserve praise for it.

Smooth riding, easy to load. Had everything we needed to make the trip easily and safely.

Good experience, except that it took some time to get used to driving the truck.

U-Haul offered the best price, pick up and drop off locations of any of the other truck rentals during "PEAK" moving season.

Not a bad deal at all. I got a 26ft truck to move all my things. Things can add up quickly if you don't know what you need or what is included. Not included are dollies, tie downs, blankets, boxes, packing tape, and such things, so bring your own. Remember to add insurance (highly recommend), mileage, and gasoline to the cost of the rental truck.

We used 26 ft truck and 2 XL cargo trailers. Everything was in great condition and they helped us locate all the items we needed.

U-Haul did not have the right size truck and made very little effort to correct it besides a credit after the fact. We had to make multiple trips to fit our belongings

got the job done for an affordable price. Got the 10' truck pretty high MPG

Uhaul is very good to work with.

Easy, efficient, and inexpensive....perfect for moving day.

Rented a 10' Box truck and a car dolly. Drove from San Antonio to Atlanta with no problems. The truck drove smooth and had plenty of power for towing of car. Surprisingly, it was pretty comfortable, no driver fatigue.

good service, good truck

No issue. Pick up and drop off were very convenient.

I think uhaul should create a customer loyalty program. I believe we would be platinum members! Lol...

U-Haul has always been great to me.

Drop off guy was rude didn't know how to get mileage tried to say I drove 3000 miles left his store unattended it was a Valero

These guys are always great. They have the right equipment and packing materials for any move. We always use them.

Alexandria uhaul is aweful (JT enterprises on vines street). Equipment in poor condition, and I didn't get what I reserved/paid for. But once you have movers and apartment inspections set up, you're stuck, and they know it.

Trailer had nail in tire when picked up. After going 2/10s of a mile had to call for repairs and wait 90 minutes for repair service to arrive.

UHaul of Lakewood was quick, efficient, and friendly. I certainly recommend them!

truck clean / would use again , quick return mobile app ued .

Their computer systems were down all day it took 2 hours to get the truck. Not their fault, but it costed me more money with the movers.

Had a tire blow-out along the way. It took 3 hours for road-side assistance to repair but Uhaul covered the costs.

We found it less costly to rent a cargo trailer to pull with our vehicle instead of a rental truck. You don't have to pay mileage charges nor fill a fuel tank.

The truck was just the right size. Pick up and drop off took minutes. I reserved it online.

The shop wasn't open when they were supposed to be, and made me late for my appointment. The equipment was in good shape, and the people were courteous and knew their jobs.

No hassles or surprises, truck was ready when I was. Online system allows modifications, date changes etc. to be done with ease. Have used them before, will use them again.

Rented a 26' truck from a UHaul authorized provider. Truck was in pretty bad shape, AC and radio didn't work, the battery died the second day and had to be replaced. The only good thing is it was cheap, except for the gouging with the per mileage fee.

New truck was very nice.

Online check-in and key drop off are convenient. The truck was old and needs some maintenance. 175,000 miles and the truck would only start on the second or third attempt which was very concerning once loaded! Service was great, but the equipment was below expectations.

The truck and service was fine but I ordered an appliance dolly and the rental location did not have it. I had to go to another Uhaul location and rent it there. Uhaul should have notified me that it was not available at my pick up location. Also there website is not user friendly and can be difficult to use as it gets hung up. Every time this happened I had to start over.

The truck was clean and provided excellent transportation for my household goods that I wanted to put into storage.

26' Uhaul had to make 2 trips but was ok since we had a large number of items.

I have used uhaul before and there's no doubt it's one of the best services around. The paperwork is hassle free and the trucks are perfect for moving apts.

Had no issues picking up or dropping off the truck. The reps and the Falls Church, VA location are very efficient.

Friendly and helpful staff. Equipment was clean and ready for pickup at the time I had requested. Had unexpected delay in returning truck and they were accommodating. Would recommend.

No issues with Truck. Had to travel 20 extra miles to pick up truck since location was changed. Even though reserved, our truck was no longer available at scheduled site. Dealer added 30 miles to our allowance to ensure we would not exceed the limit, so problem was basically unplanned travel time getting the truck.

The 20 ft truck was clean when we picked it up. It handles well and for a truck, it was comfortable to ride in and drive.