U-Haul® Reviews

Ryan H

Owings Mills, MD
Wrote a review on 6/30/2016
Uhaul Truck Review
(5 out of 5 rating)

Rented a Uhaul from Your Space Storage. The people there were friendly and professional. The truck was clean. The whole process was a breeze. I would recommend to anyone.

Distance: 15 mi
Cost: $80.00
Per. Mile: $5.33
SqFt. Moved: 3,000

Scott K

Fayetteville, AR
Wrote a review on 6/29/2016
Uhaul Truck Review
(4 out of 5 rating)

Truck was ready & waiting for me. I had a chpoice between a 15 ^ 17 ft. truck. I took the bigger "just in case". It got horrible mileage and had some issues on some of the bigger hills, but is got me the 340+ miles I needed it to at 75 mph. $254 for 3 days 400+ miles free. It was nearby, and I got 1 month free storage at U haul with the rental so a good deal over-all.

Distance: 340 mi
Cost:
Per. Mile:
SqFt. Moved: 800

Anne C

Bella Vista, AR
Wrote a review on 6/29/2016
Uhaul Truck Review
(5 out of 5 rating)

From the scheduling to the return was very organized. The truck was in excellent condition and clean. My cost was $132, and I would certainly recommend Uhaul again. Margaret Chitty, Bella Vista, AR

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Sanjay M

Duluth, GA
Wrote a review on 6/28/2016
Uhaul Truck Review
(5 out of 5 rating)

wonderful job I'd recommend them

Distance: 205 mi
Cost: $300
Per. Mile: $1.46
SqFt. Moved: 1,187

Murice G

Mascoutah, IL
Wrote a review on 6/28/2016
Uhaul Truck Review
(5 out of 5 rating)

Very helpful staff. Truck and other items were available on time. Would use again.

Distance: 500 mi
Cost: $1,200
Per. Mile: $2.40
SqFt. Moved: 1,800

Mark S

Columbia, SC
Wrote a review on 6/27/2016
Uhaul Truck Review
(5 out of 5 rating)

This four-wheel tow behind trailer held way more than I thought it would. We were very happy with it and the fact that we were able to tow it behind a four seat pickup truck, allowing us all to ride together.

Distance: 690 mi
Cost: $96.00
Per. Mile: $0.14
SqFt. Moved: 800

Jenny R

Chicago, IL
Wrote a review on 6/27/2016
Uhaul Truck Review
(2 out of 5 rating)

Horrible reservation system. I ordered a 21' truck from a place 3 blocks from my apartment and they called a week and advance and said the could not guarantee that truck and would give me a 15' truck and a trailer. I said ok. Then the day before the move I had someone call to confirm the truck at their location and it wasn't even near my house and then another place called to confirm the trailer that was even further. With hiring movers based the time of picking up the truck I knew those locations were not going to work. I call the reservation number and talked to a lady for almost 2 hours!!!!(i was put on hold numerous times for long periods of time) and she said she could not help me and if I wanted to cancel the reservations. Meanwhile, after getting frustrated, I had a friend next to me call a UHaul place somewhat near my place to see if they had a truck and trailer for one way travel....guess what? They sure did. The only reason why I gave the review 2 stars and not zero is because the gm at the uhaul place i called was amazing. He gave me the truck first to fill it up and then told me if I needed the trailer to come back and if not then he wouldn't charge me for it. He also gave me his cell phone number to text him for anything else. I would recommend everyone to call the uhaul place you want to book through rather than the reservation number. I wasted so much time.

Distance: 350 mi
Cost: $425
Per. Mile: $1.21
SqFt. Moved: 1,400

Travus G

Langhorne, PA
Wrote a review on 6/24/2016
Uhaul Truck Review
(5 out of 5 rating)

Great truck. Easy after-hours drop-off.

Distance: 200 mi
Cost: $325
Per. Mile: $1.63
SqFt. Moved: 1,200

Christine J

Dearborn Heights, MI
Wrote a review on 6/24/2016
Uhaul Truck Review
(3 out of 5 rating)

The truck worked fine, but it needs work done on it.

Distance: 21 mi
Cost: $40.00
Per. Mile: $1.90
SqFt. Moved: 1,275

Linda K

Tucson, AZ
Wrote a review on 6/23/2016
Uhaul Truck Review
(5 out of 5 rating)

They did a good job and everything went smoothly. My only complaint is the truck was dirty on the inside.

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Kathi F

Bridgewater, VA
Wrote a review on 6/23/2016
Uhaul Truck Review
(1 out of 5 rating)

I called early to book a 24' truck. Everything was confirmed. The day before my move I got a message from Uhaul saying the truck would be at another location inconvenient to me and later than I wanted. I called the place where the truck was to be brought to and the man there said: "I don't have any trucks, I don't have any trucks. He could not verify that I would have the truck the following day. I had to have the truck because I had movers coming! I had to find another truck. Chris at Patriot Movers was able to do that.

Distance: 30 mi
Cost: $225
Per. Mile: $7.50
SqFt. Moved: 900

Nicole C

Pasadena, CA
Wrote a review on 6/23/2016
Uhaul Truck Review
(2 out of 5 rating)

Truck was not there, even with a reservation

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bryan b

Roswell, GA
Wrote a review on 6/23/2016
Uhaul Truck Review
(5 out of 5 rating)

very easy to work with

Distance: 23 mi
Cost:
Per. Mile:
SqFt. Moved: 2,000

Travus G

Ellicott City, MD
Wrote a review on 6/20/2016
Uhaul Truck Review
(5 out of 5 rating)

Great service at time of pick up. The attendant saved me money on added mileage, and he had excellent customer service skills.

Distance: 200 mi
Cost: $315
Per. Mile: $1.58
SqFt. Moved: 1,200

Linda A

Bethlehem, PA
Wrote a review on 6/20/2016
Uhaul Truck Review
(5 out of 5 rating)

Nice, clean, big truck that worked beautifully. It fit all of my things in one trip and there were no problems with it.

Distance: 25 mi
Cost: $116
Per. Mile: $4.64
SqFt. Moved: 950

Jayna C

Englewood, FL
Wrote a review on 6/19/2016
Uhaul Truck Review
(5 out of 5 rating)

Great customer service. Awesome truck rental rates.

Distance: 5 mi
Cost: $40.00
Per. Mile: $8.00
SqFt. Moved: 1,250

Ruth D

Las Vegas, NV
Wrote a review on 6/19/2016
Uhaul Truck Review
(5 out of 5 rating)

Very nice customer service

Distance: 25 mi
Cost: $62.00
Per. Mile: $2.48
SqFt. Moved: 1,200

Gene R

Surprise, AZ
Wrote a review on 6/18/2016
Uhaul Truck Review
(3 out of 5 rating)

Had to run all over to pick up equipment since it was not available at our requested (and convenient) location despite my reservation of about two months prior. Seems Uhaul arranged for the convenience of their business rather than their customer.

Distance: 1,825 mi
Cost: $2,700
Per. Mile: $1.48
SqFt. Moved: 1,750

Gene R

Rosemount, MN
Wrote a review on 6/17/2016
Uhaul Truck Review
(2 out of 5 rating)

After booking months in advance at the last minute (less than 24 hours) we learned our truck was not at preferred pickup location but another further away. Then we had to drive truck to even a further location to pickup trailer. Worked well for convenience of Uhaul but not for this customer.

Distance: 1,825 mi
Cost: $2,700
Per. Mile: $1.48
SqFt. Moved: 1,750

Mary R

Oxnard, CA
Wrote a review on 6/15/2016
Uhaul Truck Review
(5 out of 5 rating)

Truck was clean, drove ok and worked fine without breaking down. Used rentals from this location before.

Distance: 20 mi
Cost: $97.00
Per. Mile: $4.85
SqFt. Moved: 2,100

Mike L

North Attleboro, MA
Wrote a review on 6/13/2016
Uhaul Truck Review
(4 out of 5 rating)

Prompt and courteous, and the truck was perfectly fine. Only minor gripe is not getting help to adjust mirrors, though I did not ask for it either (only realized later they were off for me).

Distance: 25 mi
Cost: $110
Per. Mile: $4.40
SqFt. Moved: 800

Michael P

Rochester, MN
Wrote a review on 6/13/2016
Uhaul Truck Review
(4 out of 5 rating)

This is our 5th move with Uhaul, (multiple college moves) and they have always treated us fairly.

Distance: 7 mi
Cost: $250
Per. Mile: $35.71
SqFt. Moved: 950

Caterina M

Springville, AL
Wrote a review on 6/13/2016
Uhaul Truck Review
(4 out of 5 rating)

We have used Uhaul several times. Always as expected.

Distance: 200 mi
Cost:
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SqFt. Moved:

Adam G

Jersey City, NJ
Wrote a review on 6/13/2016
Uhaul Truck Review
(5 out of 5 rating)

I used a 15' truck to move a one bedroom apartment. I actually received a brand-new truck (350 miles on it) for a 40 mile move from Long Island to NJ. Booking online through uhaul.com was very easy and would use it again.

Distance: 40 mi
Cost: $160
Per. Mile: $4.00
SqFt. Moved:

Stacey E

Lakeland, FL
Wrote a review on 6/12/2016
Uhaul Truck Review
(5 out of 5 rating)

We had a brand new truck for our move and it was in pristine condition. Everything worked and it was more than powerful enough to haul not only a truckload of stuff, but another vehicle behind it on the auto transport.

Distance: 800 mi
Cost: $1,400
Per. Mile: $1.75
SqFt. Moved: 1,800

Will B

Rancho Palos Verdes, CA
Wrote a review on 6/12/2016
Uhaul Truck Review
(5 out of 5 rating)

Uhaul gave us a brand new truck with 737 miles with 6 speed auto transmission - awesome!

Distance: 112 mi
Cost: $220
Per. Mile: $1.96
SqFt. Moved:

Walt D

Pensacola, FL
Wrote a review on 6/9/2016
Uhaul Truck Review
(4 out of 5 rating)

Bayside moving said they supply trucks as well, and we wish we could have utilized theirs.

Distance: 300 mi
Cost: $400
Per. Mile: $1.33
SqFt. Moved: 1,200

Kari M

Bluffton, OH
Wrote a review on 6/9/2016
Uhaul Truck Review
(5 out of 5 rating)

Very good to deal with

Distance: 52 mi
Cost: $90.00
Per. Mile: $1.73
SqFt. Moved: 900

Brian J

Lebanon, VA
Wrote a review on 6/9/2016
Uhaul Truck Review
(4 out of 5 rating)

The truck was very clean and had plenty of storage for what I needed. The only problem that I had was the lack of power the truck had on some of the hills and mountains I had to drive while loaded. When the truck was unloaded and I was returning it, it drove just like I was driving a pickup truck.

Distance: 94 mi
Cost: $216
Per. Mile: $2.30
SqFt. Moved: 1,500

Martha P

Selinsgrove, PA
Wrote a review on 6/9/2016
Uhaul Truck Review
(4 out of 5 rating)

The size I needed was available PLUS I got a car transport at a reasonable price. Sign in and sign out was mostly easy. Any glitches (happens in moves) were handled with courtesy.

Distance: 284 mi
Cost: $1,600
Per. Mile: $5.63
SqFt. Moved: 1,685

John S

Corinth, MS
Wrote a review on 6/8/2016
Uhaul Truck Review
(4 out of 5 rating)

Truck was old and did not run great, but had plenty of room. 26 footer. The uhaul company was easy to deal with.

Distance: 180 mi
Cost: $295
Per. Mile: $1.64
SqFt. Moved: 2,550

Keith G

Cathedral City, CA
Wrote a review on 6/7/2016
Uhaul Truck Review
(5 out of 5 rating)

Great value and excellent on the road service.

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Laurie B

Nashville, TN
Wrote a review on 6/6/2016
Uhaul Truck Review
(5 out of 5 rating)

Uhaul had just the right size truck exactly when I needed it. Equipment was clean and did not have a single issue. I continue to use because of their people/equipment.

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Tyler M

Phoenix, AZ
Wrote a review on 6/4/2016
Uhaul Truck Review
(5 out of 5 rating)

20 foot truck was tight for our gear. got it all packed though!

Distance: 1,700 mi
Cost: $2,000
Per. Mile: $1.18
SqFt. Moved: 1,400

gloria m

Antioch, CA
Wrote a review on 6/4/2016
Uhaul Truck Review
(1 out of 5 rating)

U haul is the worst. They rented me a truck that had a oil leak and was smoking after driving it for 30 mins. Their customer service is horrible for roadside assistance. We had to wait 3 hrs for them to send someone to fix it even though they said on the phone 45 mins.

Distance: 1,000 mi
Cost: $1,700
Per. Mile: $1.70
SqFt. Moved: 2,000

Kimberly T

Eugene, OR
Wrote a review on 6/3/2016
Uhaul Truck Review
(4 out of 5 rating)

It was only around $43.00 for the rental truck. I used the 15 foot truck.

Distance: 15 mi
Cost: $43.00
Per. Mile: $2.87
SqFt. Moved: 500

Todd M

Chicago, IL
Wrote a review on 6/2/2016
Uhaul Truck Review
(4 out of 5 rating)

The 12' trailer I reserved had bad wiring so they gave me a 10' truck instead...so we had to drive 2 vehicles instead of one from Chicago to Ann Arbor. But they discounted the truck to make up for it and I got to the apartment in time for the movers and everything went well after that. The staff at Lincoln Park U-Haul were 100% helpful and I only gave 4 stars because of the trailer issue, which was not the Lincoln Park locations fault.

Distance: 230 mi
Cost: $160
Per. Mile: $0.70
SqFt. Moved: 800

Jeff M

Boone, NC
Wrote a review on 6/2/2016
Uhaul Truck Review
(4 out of 5 rating)

Truck service was good. No issues.

Distance: 650 mi
Cost: $1,600
Per. Mile: $2.46
SqFt. Moved: 3,000

Larry N

Arlington, VA
Wrote a review on 6/2/2016
Uhaul Truck Review
(4 out of 5 rating)

The truck and car carrier were in good shape. They were the most expensive but the only company that had a car carrier that my truck would fit on.

Distance: 1,340 mi
Cost: $3,000
Per. Mile: $2.24
SqFt. Moved: 1,300

Georgia S

King George, VA
Wrote a review on 6/1/2016
Uhaul Truck Review
(3 out of 5 rating)

Made a U-Haul Reservation 3 weeks prior to move and received a phone call from them night before moving day telling us our truck wouldn't be available and we would have to drive to different location (further away) to pick up a truck. They did upgrade truck for no charge due to inconvenience, but that really didn't help or make up for it. What is the point of a reservation if they can't keep it? This isn't the first time it's happened with U-Haul either. Rates were good though and truck was clean.

Distance: 15 mi
Cost: $95.00
Per. Mile: $6.33
SqFt. Moved: 1,200

Tim M

Bethlehem, PA
Wrote a review on 5/31/2016
Uhaul Truck Review
(5 out of 5 rating)

The truck perfect for our needs and very inexpensive.

Distance: 4 mi
Cost: $60.00
Per. Mile: $15.00
SqFt. Moved: 1,200

Kristen G

Littleton, CO
Wrote a review on 5/31/2016
Uhaul Truck Review
(1 out of 5 rating)

I reserved a 26 ft truck on May 18th for my upcoming move on May 29th from KS to CO. I never got a phone call to let me know where my pick up location would be. I called them 2 days before my move date and I was advised that my pick up location was in Arizona. I told the representative that I was moving from Kansas to Colorado and that would not work. She gave me the number to a supervisor. They could not get me a 26ft truck I could only get a 20 ft truck. With it being memorial weekend I had no choice but to take it. All of my stuff did not fit. It has been a nightmare. No trailers around in my area either. I will NEVER use Uhaul again.

Distance: 525 mi
Cost: $500
Per. Mile: $0.95
SqFt. Moved: 2,400

Courtney J

West Chester, PA
Wrote a review on 5/31/2016
Uhaul Truck Review
(5 out of 5 rating)

Quick check-in and was given a new 28' rental truck for our move.

Distance: 8 mi
Cost: $105
Per. Mile: $13.13
SqFt. Moved: 1,800

Daniel P

Cleveland, OH
Wrote a review on 5/31/2016
Uhaul Truck Review
(5 out of 5 rating)

NO Problems what so ever.

Distance: 7 mi
Cost: $81.00
Per. Mile: $11.57
SqFt. Moved: 1,800

Marissa M

Hershey, PA
Wrote a review on 5/30/2016
Uhaul Truck Review
(3 out of 5 rating)

Forgot to include furniture pads

Distance: 250 mi
Cost: $400
Per. Mile: $1.60
SqFt. Moved:

Jessica F

Brooklyn, NY
Wrote a review on 5/28/2016
Uhaul Truck Review
(3 out of 5 rating)

Even though I ordered the truck over a month ago, I still had to drive 60 miles to pick it up. Very frustrating.

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John M

Dracut, MA
Wrote a review on 5/28/2016
Uhaul Truck Review
(5 out of 5 rating)

Ready on time and drop off could not have been simpler.

Distance: 175 mi
Cost: $400
Per. Mile: $2.29
SqFt. Moved: 1,800

Rota R

Carson City, NV
Wrote a review on 5/27/2016
Uhaul Truck Review
(4 out of 5 rating)

Truck was available when needed. It worked fine.

Distance: 2 mi
Cost: $40.00
Per. Mile: $20.00
SqFt. Moved: 1,500

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