U-Haul® Reviews
Truck was ready & waiting for me. I had a chpoice between a 15 ^ 17 ft. truck. I took the bigger "just in case". It got horrible mileage and had some issues on some of the bigger hills, but is got me the 340+ miles I needed it to at 75 mph. $254 for 3 days 400+ miles free. It was nearby, and I got 1 month free storage at U haul with the rental so a good deal over-all.
Horrible reservation system. I ordered a 21' truck from a place 3 blocks from my apartment and they called a week and advance and said the could not guarantee that truck and would give me a 15' truck and a trailer. I said ok. Then the day before the move I had someone call to confirm the truck at their location and it wasn't even near my house and then another place called to confirm the trailer that was even further. With hiring movers based the time of picking up the truck I knew those locations were not going to work. I call the reservation number and talked to a lady for almost 2 hours!!!!(i was put on hold numerous times for long periods of time) and she said she could not help me and if I wanted to cancel the reservations. Meanwhile, after getting frustrated, I had a friend next to me call a UHaul place somewhat near my place to see if they had a truck and trailer for one way travel....guess what? They sure did. The only reason why I gave the review 2 stars and not zero is because the gm at the uhaul place i called was amazing. He gave me the truck first to fill it up and then told me if I needed the trailer to come back and if not then he wouldn't charge me for it. He also gave me his cell phone number to text him for anything else. I would recommend everyone to call the uhaul place you want to book through rather than the reservation number. I wasted so much time.
I called early to book a 24' truck. Everything was confirmed. The day before my move I got a message from Uhaul saying the truck would be at another location inconvenient to me and later than I wanted. I called the place where the truck was to be brought to and the man there said: "I don't have any trucks, I don't have any trucks. He could not verify that I would have the truck the following day. I had to have the truck because I had movers coming! I had to find another truck. Chris at Patriot Movers was able to do that.
The 12' trailer I reserved had bad wiring so they gave me a 10' truck instead...so we had to drive 2 vehicles instead of one from Chicago to Ann Arbor. But they discounted the truck to make up for it and I got to the apartment in time for the movers and everything went well after that. The staff at Lincoln Park U-Haul were 100% helpful and I only gave 4 stars because of the trailer issue, which was not the Lincoln Park locations fault.
Made a U-Haul Reservation 3 weeks prior to move and received a phone call from them night before moving day telling us our truck wouldn't be available and we would have to drive to different location (further away) to pick up a truck. They did upgrade truck for no charge due to inconvenience, but that really didn't help or make up for it. What is the point of a reservation if they can't keep it? This isn't the first time it's happened with U-Haul either. Rates were good though and truck was clean.
I reserved a 26 ft truck on May 18th for my upcoming move on May 29th from KS to CO. I never got a phone call to let me know where my pick up location would be. I called them 2 days before my move date and I was advised that my pick up location was in Arizona. I told the representative that I was moving from Kansas to Colorado and that would not work. She gave me the number to a supervisor. They could not get me a 26ft truck I could only get a 20 ft truck. With it being memorial weekend I had no choice but to take it. All of my stuff did not fit. It has been a nightmare. No trailers around in my area either. I will NEVER use Uhaul again.
