Truck was old and hard to start!

The equipment was what I expected from my reservation. Although the first tow dolly for my car did not all of the lights working properly, they found a replacement and were very professional and helpful in helping me attach the car which they were not required to do.

Drove from CT to NYC & everything went smoothly. I think they overcharged me though.

Uhaul customer service was great. I did have a larger truck reserved but they called me to let me know it wasn't actually available, so all weekend I was swapping different vehicles to get the job done... not as smooth as Id wanted, but they did seem to work to get me through the problem.

Just a truck. Used a lot of gas for it's size

I received a larger truck than originally ordered, which worked out GREAT in the end. Process was smooth and quick. Equipment in good / newer condition. No hassle, good product and service, lower cost = happy :)

We lost a key to a truck. We called the rental branch and they said we had to rekey the whole truck. The 800 number said the same thing. After I called the branch back to get the make and model for the locksmith, another person said they had the key code. I got the code and cut a key, but why no one could tell me that before upset me a bit.

Pretty standard truck rental experience. Uhaul did the job and offered the lowest price for that day.

Truck was fine, but I reserved furniture pads and was sent to three different stores by their central dispatching, two of which were out of pads, and in one case had never provided them. They also had me down for a trailer on the reservation, which I did not reserve.

We reserved a 17ft. Truck in our hometown, but they never called to confirm, and we had to call them. When we did call, uhaul informed us that they lost our reservation and we'd have to drive 40 miles away to get a 20ft. Truck. We had no choice but to go get this truck, and When we arrived they made us aware that someone never returned the 20ft. Truck and all they had was a 26ft. truck. This made the job harder on everybody in every way.

Inconvienced me greatly had to pick it up at a location an hour away from the location that I reserved it for which made me 2 hours late for the movers Will use ryder next time

Called and had a truck ready!

Kind of Jerks at the store

The truck we were given was excellent, easy to drive and fuel efficient. The UHaul people on both ends of our move were exceptional. Can thank you enough.

The two helpers did an outstanding job!!!! They were respectful, was very prepared and I will definitely use them again in the future.

Easy to set up, easy to pick up easy to drive, easy to return

very quick to get my truck and return it. It was easy to drive and just the right size

Great guys at the rental location who helped make the whole experience simple and quick.

standard uhaul, lots of extra charges

Love using Uhaul trucks when I move. They are consistent with good service and cheap pricing.

I could have used the 26ft truck I had asked for but they could not get one that size on the day I needed it. Now I need to go back to the place I'm moving from and get the job finished.

I've had some bad experiences with Uhaul in the past, but the Uhaul dealers this time at both the origin and destination were great. The truck (older model 26ft) and auto transporter provided were in good condition with good tread on the tires (important given the distance). It would have been nice to have had a diesel truck, as I spent twice as much on gasoline as I would have for diesel (the older truck was a real gas guzzler). I purchased the full insurance (recommended for long-distance moves - it was a dangerous trip due to road construction), added no noticeable damage to the truck, and so I did not encounter any additional charges. I strongly recommend checking the towed auto-transporter straps and hitch at EVERY refueling or whenever you encounter bucking (straps became loose due to altitude difference).

Rented from The Corner Store on Connecticut Ave. in Buffalo NY. Had a printed receipt that showed I booked the truck for 8 am. When I arrived, was told that the guy wouldn't be there until 9. At 9, was told the guy wouldn't be there until 10:30. Finally, a VERY nice young man from the store next door (which actually includes the UHaul desk), came to my aid & got me the truck. It shouldn't be possible to request the truck @ 8am if it's not possible to actually GET the truck until 10:30!!

Truck was in good condition and drove well.

Uhaul was supposed to call 24 hours before I picked the truck up. No one ever called I called them. I was supposed to pick my truck up 2 miles from my apartment. When I called they didn't have my truck. I had to call 3 different locations and corporate for someone to find my reservation which was made 2 months in advance. When they finally found a truck for me it was over 35 miles from my apartment. Dealing with Uhaul felt like someone was messing with me and no one had a clue what was going on. Terrible experience!!

The guy we picked the truck up from gave us an additional 20 miles (which we didn't end up using) and an extra half-dozen blanket pads (we didn't even use all of the original dozen requested), that that was pretty awesome. The truck had a working cigarette lighter (for use of the GPS) and ice-cold AC.

Truck was ready and easy paper work that helped expedite the process

The only complaint was they did not have the truck ready, but finally found one in time

Used a cargo van, was perfect for my studio move. Easy to drive.

Reliable and good value for the cost.

I have used Uhaul many times with complete satisfaction and no incidents.

Front had a shaking. Phone charger on passenger side. Drove easy. 26 ft. truck. First time driver with full auto tow. I made trip with no issues. 8 miles to a gallon. Turned in at night and got reciept next day in email.

Would NEVER use again. We reserved 26 ft UHaul truck to be picked up at a location5 min from my house. The night before the move they called me to tell me that 26 ft was not available so I was stuck with 20 ft and that I had to pick up on the other side of city of Chicago. This added a lot of additional stress. Also our stuff did not fit the truck so I had to hire another company to move the remaining, which almost doubled the cost. DO NOT TRUST UHALL

Upon pick up for the trailer I requested the store's employee was courteous and helpful. Our trailer was there and ready to be hitched to our truck. Customer service did a good job in booking. However at the drop off location I called before going there to verify if my storage unit was ready. The employee and I did not have the same information as when I made it before leaving to go get my belongings. The fact that there would be a storage unit the size I asked for on the same level as my other storage unit. I chose this company because I have always used them. I still will continue to use them. Apparently the unit that I would have had was still occupied. The goods of that person had not been gone. That was the hold up and naturally I was not informed when I spoke to the employee at the drop off location. The supervisor stepped in and resolved the issue.

Got my truck and the guy went over the add-on items I selected and saved me a bit of money making sure I actually needed everything I ordered - and he was absolutely right - I didn't need half of what I ordered. Got the truck quickly and turn-in was a snap as well. Very happy with the services I received.

Ended up with a smaller truck than what I had contracted for.

Everything worked out, but did not get the size truck I contracted for - then as they offered a smaller truck with trailer for the same price, I ended up with an even smaller truck.

Sunnyslope UHaul (Phoenix) beat the competitors pricing by several hundred dollars and also threw in a 5 x 8 enclosed trailer for an additional $5.

Truck had serious transmission problems. Did not have all equipment at the pick up location. I had to go to another locations to pick up the equipment.

We were able to find a rental truck within 24 hours. Although we asked for a 10 foot truck, the 15 foot truck was what was available. The truck was clean. Be sure to have a pad lock once you fill the truck up! Our one way rental from Portland to Seattle was easy to pick up and after calling to confirm the best drop off site, it was easy to drop off. We didn't use up our allotted 205 miles so no extra fees with that. I was pleasantly surprised that we didn't use a full tank of gas either.

Mike was very nice and helpful. Everything was ready when I got there and everything worked well.

Bit of a line to get truck, but very easy after that.

Truck, ran fine. There was glitch with original u haul provider and main office took over and took great care of us.

The truck was ready when I arrived. No issues with the truck at all. It had a hand truck and moving blankets as advertised. Price for the day was great for a 17ft truck at $29.99 but it was $1.69 a mile which kinda sucks but is the going rate of other truck rentals I checked out

Though no fault at the Buffalo Road office in Erie. When reminder was given as to pick up of vehicle, I had asked if I could pick up the vehicle late the night before, so I could pack it. The response was no problem, yet no truck was available when I went to the Buffalo road office. Lennie, felt bad about this and said /did stay late until I picked up my truck. He even drove it to my location as I had no second driver. Lennie was a big help. The other man, Doug, needs to learn not to argue with the customer as he challenged me.

Kept charging me late charges when it wasn't late but all around good experience. I would Recommend them

Clean newer vehicle, gas mileage was pretty good too.

Truck was high miles. Engine was good. Steering was loose and "swam" down the highway.