The truck was clean. Hand truck & pads came in handy. We rented a 17 foot truck, but probably should have gone one size higher (i.e. 20 foot truck).

dealers gave bad information on when time started and stopped. Also had to drive 30 milles out of way just to pick up truck.

The move went well with the equipment I used which was a trailer. Have always used Uhaul and will continue to use them. Being able to hire helpers is a great thing when moving.

First I would like to say the Uhaul office I picked my truck up was wonderful! My problem is with getting the proper truck. I ordered over a month prior to my move. I could not get anyone to 'Confirm' a trucks availability until 2 days in advance. I would call weekly since I live on an island and was trying to rent locally vs. off island and ferry costs are ridiculous. When I did finally get confirmation on my truck availability at my desired location I could finally confirm the moving labor guys I had hired. When I picked up my truck, I was told they almost never had a 26 foot truck and their order showed a 20 foot had been ordered. I have numerous emails stating I had a 26 foot truck ordered. I had to make do and it luckily it was a local move. The truck I did receive was spotless clean and ran well. Check out was simple and I dropped off after hours. My only complaint is you cannot get a 'gauranteed' vehicle at gauranteed location which was nerve racking in planning. Then getting the wrong size truck did not allow for the move in the allotted time so it cost a lot more in labor. I am still moving small stuff in cars days later which would not be possible for most. I cannot understand why with such advance notice they could not have the proper size truck available as ordered.

It was a reliable 17 foot U-Haul truck. The truck was ready on time and in good order. Service was helpful and provided all necessary information to aid in my travels.

If there was a rating below poor, we would give it. 1 hour before moving they called saying they did not have our truck. We reserved the truck June 15th for an August 1st move. Then at a second location a young guy reserved a trailer for Saturday morning promising us it would be available because of the last location cancelling our truck. He did not have authority to make a reservation for the trailer and it was not available when went for pick up. There was one older Gentleman that made a call and due our situation and having all our receipts called an owner and they rented us a company truck. Kudos for one EMPLOYEE with ETHICS. THIS GENTLEMAN went above and beyond to make things right. However, we will not use U-Haul again.

No issues at all. Process was quick and easy. Excellent rate. I would not recommend a 9' van for moving multiple rooms. You probably need a 14' truck. We had to make 4 or 5 trips to get everything moved. If it hadn't been a short distance, it would have delayed the move by a lot.

I paid for 4 movers to show up at 9 am and Uhaul calls me the day before my move and tells me I have to pick up my truck 45 minutes away, after I had called 1 month prior and booked the reservation at a location 5 minutes away. Then they moved my reservation two more times. It finally ended up at a place so far away it more than doubled the cost of my move due to the milage. The location wasn't an official Uhaul location, either, which they didn't tell me, so Uhaul corporate couldn't drop the added costs.

The truck was badly in need of transmission maintenance before we received it, and at the pick-up point they didn't want to help us put the trailor on the truck. The truck still had things in it when they tried to give it to us, and needed to be cleaned before we could drive it off the lot. Despite having set an appointment time, we didn't get to leave with the truck when we picked it up for almost an hour after we arrived to pick it up. The return of the truck went very well, however.

Great price! Comfortable seats.

I was assured when I made the reservation that I could change the destination without problem. 5 weeks prior to the move, I attempted to change it to a place two hours east of the original location. Uhaul said it would cost an additional 1000, or I could wait until I rented the truck and speak with the location in person. When I picked up the truck (a full hour south of where we requested pickup), the rep told me that he could not change the destination, only the regional office could. I called them, they told me to call the number on the contract. I called that number and was told that the original rep should have modified the destination prior to us signing the contract and there was nothing she could do. She recommended that I call another woman, named Patty to see if the altered destination charge could be waived. Party said she did not have the power to do so, and had no idea why anyone had given me her number. She recommended that I speak with the location that I wanted to drop the truck off. I called them, and was told there would be a fee, but they could not tell me how much until after I return the truck. I would have exceeded the mileage they offered me due to the pickup location and then driving to to the original drop off location, so I really wanted to do a comparison as to which way would cost less. I asked to speak to the manager at the local drop off, but no one was available and back to work for two more days. So last night, we dropped it off at the local uhaul. Now they want another grand . I think it is total buckshit. I've been trying to alter the drop off location for FIVE weeks and got the run around. Now, I get shrugged shoulders and sorry I can't help you.

UHaul in Richmond was the WORST. I was scheduled for noon and did not have things together for me until 3 pm. As a result I was unable to supervise my movers for much of the job which resulted in their packing items I needed for final exams as well as extra time for the movers. Inexcusable.

U haul is usually the "only game in town".

Reserved my truck reservation a week and a half prior to move, 8 hours before I was supposed to pick up my truck and after I already scheduled the elevator and moving help uhaul informed me that the truck that was reserved was mnot available until late in the afternoon and there was no other trucks available and there was no way they could the truck in any earlier or at the time I had originally reserved the truck. When I explained the situation about the other plans they told me " well sorry but that's how it goes sometimes " needless to say I will never use a company that doesn't hold up their reservations, or offer some other type of solution . Did I mention I was moving from the 19th floor across country ??

Had a reservation for three weeks and only a day before my move they called and let me know they could not provide the truck size I wanted. Not good. Not all my stuff could be loaded on the smaller truck.

Brand new vehicle, drove like a car - very easy to drive. Clean and had charger slots and electrical plug ins. So helpful for keeping cellphone and laptop charged. Liked all the mirrors, could see everything! Square footage was approximately 800.

Got the 26 foot truck, might as well for same price as the 20 foot. Relatively new truck in great condition. Would use again.

The truck had issues on the road and I was held up for 2 hours waiting for service. However, once the mechanics arrived they were very thorough and worked quickly. No more problems after that.

Truck was clean, relatively low mileage. Two features they could have pointed out were the automatically engaging tow mode on the truck and also how to activate the light in the cargo hold. Other than those minor issues, all was good.

poor correspondence as to contacting me that there was not a 10' truck available. they notified me 24 hrs in advance on the move and did not give me much time to find something at such a late date when i reserved the 10' truck 30 days in advance. i will not use their services again i will use another company

Very good equipment. Clean and easy to drive.

It would be 5 stars, except once the reservation was in the hands of regional, they showed a lack of ability to ensure I got what I ordered. They even tried to send me a confirm and hoped I wouldn't notice the changes they made. Luckily, the agents I dealt with a the physical locations were great.

Service at first location to pickup truck was awful. But the second location was great.

They were good my only complaint was no one acknowledged me until I said something on both arrival and returning in their truck!

Even though we didn't get the pick-up preference location that was close to us, it was still very good. Dropping the truck off was excellent. Everything else was great.

I booked the Uhaul 3 weeks in advance and confirmed twice that I would be picking it up at one NC location and returning it at a separate location. When we went to pick up the truck on the day of our move, the check-in process was a nightmare and took over 20 minutes. The first three minutes were spent watching the man behind the desk clean his glasses as he told us he would be with us once he got himself situated. The remainder of the check-in was a struggle to relay that we had confirmed multiple times that the rental was one-way and we would not be returning it to the same location. In the end, he told us we could drop it 'wherever we want.' Thirty minutes later i got an email and text message reminding me that we had scheduled a round trip truck rental and that it had to be returned to the original location! It took two separate phone calls on two separate days to finally manage the correct drop off location... All that and it cost me $135 to rent a truck for 24 hours that traveled less than 20 miles.

Twenty minutes late opening the store, only one attendant, and after 3 earlier customers, I was told they did NOT have a truck for me that day. After much debate, (thankfully) they did find a truck, and I got my move completed. Returning the truck was a more pleasant experience, but overall their customer interface(s) were below average.

The 26' truck was available as promised and in good condition & the rental supplies were of good quality. We were thoroughly briefed on the truck's operation and the staff was very helpful.

Backup at registration counter. Clerk very apologetic and very helpful.

More than I expected.

Bad service, poor equipment, expensive. 26' truck had no CD player- not as advertised. Long wait times on hold. Poor attitudes. Overall not very customer service oriented.

Truck reservation was available in the desired size and location. Staff was polite, efficient and clear in their explanation of how to operate the truck and return policy.

truck blew a tire on the way from NH to PA. they had road side asst. their within 30 min. and had us back on the road.

Great service, great price, truck worked well...no problems or issues!

Way too expensive. Took less than 2 hours. I don't think the truck should have cost quite so much. Used a 10' truck to take items to a Goodwill Donation Facility.

Truck was easy to drive. The local dealer gave careful instructions. Also gave me 2 extra days and 50 miles, which I appreciated (and used).

We rented two 6'x12' tow behinds. It is amazing how much you can fit in one of these. Pick up and drop off of the trailer was a breeze.

The truck had less than a quarter tank of gas and the estimated fuel reimbursement was a joke. The fuel gauge was between empty and 1/4 tank and i was told i had to return the truck with at least 1/4 tank. They gave me just over a $7 credit for that. It cost me $55 for a 1/2 tank so that credit was a rip off. I gave 2 stars because the truck did it's job but i still got ripped off on the gas.

Move was fine. Truck was available when needed and hassle free to pick up.

I rented from Uhaul on 11 Northwest Blvd in Nashua. Deb is the General Mgr and was great to work with. I had a great experience with her with both of the rentals I did this week - the 20' and the 14' truck. She is extremely pleasant to work with and very helpful. I like this branch much better than the one I have used by the Pheasant Lane Mall as far as convenience and getting in and out with the big trucks.

Drop off inconvenient

Drop off closed Saturday

truck was in BAD shape....problems with my reservation

I asked for a 17' truck and they did not have one so I was upgraded free of additional charges to a 20'. The information on the truck says it seats three - the person sitting in the middle should be a kid because an adult will not fit or will be in pain after an hour. Other than that the truck was fine.

Clean not add big as I ordered.

My truck and auto transport were ready at the time promised. The truck was clean and ran well.

Checking in and checking out took a bit longer than expected, but otherwise was fine.

The 26ft truck was a shambles. It shuddered and juddered when applying the brakes. It made awful squeaks and whines. The transmission was clunky and struggled to change gears. I would not have driven it on a long trip. At 174,521 miles on the clock, it sounded much older. It should be investigated for safety.