Everything worked out, but did not get the size truck I contracted for - then as they offered a smaller truck with trailer for the same price, I ended up with an even smaller truck.

Sunnyslope UHaul (Phoenix) beat the competitors pricing by several hundred dollars and also threw in a 5 x 8 enclosed trailer for an additional $5.

Truck had serious transmission problems. Did not have all equipment at the pick up location. I had to go to another locations to pick up the equipment.

We were able to find a rental truck within 24 hours. Although we asked for a 10 foot truck, the 15 foot truck was what was available. The truck was clean. Be sure to have a pad lock once you fill the truck up! Our one way rental from Portland to Seattle was easy to pick up and after calling to confirm the best drop off site, it was easy to drop off. We didn't use up our allotted 205 miles so no extra fees with that. I was pleasantly surprised that we didn't use a full tank of gas either.

Mike was very nice and helpful. Everything was ready when I got there and everything worked well.

Bit of a line to get truck, but very easy after that.

Truck, ran fine. There was glitch with original u haul provider and main office took over and took great care of us.

The truck was ready when I arrived. No issues with the truck at all. It had a hand truck and moving blankets as advertised. Price for the day was great for a 17ft truck at $29.99 but it was $1.69 a mile which kinda sucks but is the going rate of other truck rentals I checked out

Though no fault at the Buffalo Road office in Erie. When reminder was given as to pick up of vehicle, I had asked if I could pick up the vehicle late the night before, so I could pack it. The response was no problem, yet no truck was available when I went to the Buffalo road office. Lennie, felt bad about this and said /did stay late until I picked up my truck. He even drove it to my location as I had no second driver. Lennie was a big help. The other man, Doug, needs to learn not to argue with the customer as he challenged me.

Kept charging me late charges when it wasn't late but all around good experience. I would Recommend them

Clean newer vehicle, gas mileage was pretty good too.

Truck was high miles. Engine was good. Steering was loose and "swam" down the highway.

They didn't have the size truck I requested anywhere in Houston (17'). I had to go a size bigger (20'), which is fine, just didn't want to drive a truck that big. I wasn't charged extra for the bigger truck. Wish they would have what you book available when you move!

I used Uhaul and they provided great customer service and all the boxes and equipment I needed.

Just as expected. Truck was waiting all gassed up and clean.

cheap, efficient, items arrived in good condition.

It was fine. The truck was smaller than we ordered. In the end it didn't matter.

Truck was ready when I arrived at location. No issues.

Nice truck easy to use and drive

They met Budget's price and the car dolly was even lower, so we ended up saving $100 by going with Uhaul.

Convenient and flexible. Even though all trucks were reserved as of the morning of my move, they worked hard to find me a truck that would be back in time for me to meet my movers.

Great company! Great equipment, clean and in good running order. Will use them again. Pickup locations were under-staffed, but handled it well.

I reserved a truck from the Park Slope UHaul in Brooklyn. They were perfectly nice, though it took 45 minutes to get my vehicle, despite no lines. And, the truck they offered me drove terribly and was quite old and painted white... They also overcharged me for gas by over-reporting what was actually in the tank... then charging me, despite the fact that I returned it at exactly the same gas level.

Had no problems whatsoever.

Truck was in good mechanical shape...some body damage but ran sell. Only issue was rear cargo door was extremely hard to close Booked truck on line...customer service agent was great with last minute change to a larger truck. Explained the entire rental process thoroughly and professionally.

UHaul locations conflicting information regarding the availability of furniture pads to rent in advance of the truck rental; truck was less than adequate - gas gauge fluctuated from FULL to 3/4 when stopped at the light, cab was extremely dirty & did not feel vehicle was properly maintained - although the truck successfully moved our goods, we did not feel comfortable that the truck wouldn't break down along the way.

They satisfied their commitments

The truck was clean. Hand truck & pads came in handy. We rented a 17 foot truck, but probably should have gone one size higher (i.e. 20 foot truck).

dealers gave bad information on when time started and stopped. Also had to drive 30 milles out of way just to pick up truck.

The move went well with the equipment I used which was a trailer. Have always used Uhaul and will continue to use them. Being able to hire helpers is a great thing when moving.

First I would like to say the Uhaul office I picked my truck up was wonderful! My problem is with getting the proper truck. I ordered over a month prior to my move. I could not get anyone to 'Confirm' a trucks availability until 2 days in advance. I would call weekly since I live on an island and was trying to rent locally vs. off island and ferry costs are ridiculous. When I did finally get confirmation on my truck availability at my desired location I could finally confirm the moving labor guys I had hired. When I picked up my truck, I was told they almost never had a 26 foot truck and their order showed a 20 foot had been ordered. I have numerous emails stating I had a 26 foot truck ordered. I had to make do and it luckily it was a local move. The truck I did receive was spotless clean and ran well. Check out was simple and I dropped off after hours. My only complaint is you cannot get a 'gauranteed' vehicle at gauranteed location which was nerve racking in planning. Then getting the wrong size truck did not allow for the move in the allotted time so it cost a lot more in labor. I am still moving small stuff in cars days later which would not be possible for most. I cannot understand why with such advance notice they could not have the proper size truck available as ordered.

It was a reliable 17 foot U-Haul truck. The truck was ready on time and in good order. Service was helpful and provided all necessary information to aid in my travels.

If there was a rating below poor, we would give it. 1 hour before moving they called saying they did not have our truck. We reserved the truck June 15th for an August 1st move. Then at a second location a young guy reserved a trailer for Saturday morning promising us it would be available because of the last location cancelling our truck. He did not have authority to make a reservation for the trailer and it was not available when went for pick up. There was one older Gentleman that made a call and due our situation and having all our receipts called an owner and they rented us a company truck. Kudos for one EMPLOYEE with ETHICS. THIS GENTLEMAN went above and beyond to make things right. However, we will not use U-Haul again.

No issues at all. Process was quick and easy. Excellent rate. I would not recommend a 9' van for moving multiple rooms. You probably need a 14' truck. We had to make 4 or 5 trips to get everything moved. If it hadn't been a short distance, it would have delayed the move by a lot.

I paid for 4 movers to show up at 9 am and Uhaul calls me the day before my move and tells me I have to pick up my truck 45 minutes away, after I had called 1 month prior and booked the reservation at a location 5 minutes away. Then they moved my reservation two more times. It finally ended up at a place so far away it more than doubled the cost of my move due to the milage. The location wasn't an official Uhaul location, either, which they didn't tell me, so Uhaul corporate couldn't drop the added costs.

The truck was badly in need of transmission maintenance before we received it, and at the pick-up point they didn't want to help us put the trailor on the truck. The truck still had things in it when they tried to give it to us, and needed to be cleaned before we could drive it off the lot. Despite having set an appointment time, we didn't get to leave with the truck when we picked it up for almost an hour after we arrived to pick it up. The return of the truck went very well, however.

Great price! Comfortable seats.

I was assured when I made the reservation that I could change the destination without problem. 5 weeks prior to the move, I attempted to change it to a place two hours east of the original location. Uhaul said it would cost an additional 1000, or I could wait until I rented the truck and speak with the location in person. When I picked up the truck (a full hour south of where we requested pickup), the rep told me that he could not change the destination, only the regional office could. I called them, they told me to call the number on the contract. I called that number and was told that the original rep should have modified the destination prior to us signing the contract and there was nothing she could do. She recommended that I call another woman, named Patty to see if the altered destination charge could be waived. Party said she did not have the power to do so, and had no idea why anyone had given me her number. She recommended that I speak with the location that I wanted to drop the truck off. I called them, and was told there would be a fee, but they could not tell me how much until after I return the truck. I would have exceeded the mileage they offered me due to the pickup location and then driving to to the original drop off location, so I really wanted to do a comparison as to which way would cost less. I asked to speak to the manager at the local drop off, but no one was available and back to work for two more days. So last night, we dropped it off at the local uhaul. Now they want another grand . I think it is total buckshit. I've been trying to alter the drop off location for FIVE weeks and got the run around. Now, I get shrugged shoulders and sorry I can't help you.

UHaul in Richmond was the WORST. I was scheduled for noon and did not have things together for me until 3 pm. As a result I was unable to supervise my movers for much of the job which resulted in their packing items I needed for final exams as well as extra time for the movers. Inexcusable.

U haul is usually the "only game in town".

Reserved my truck reservation a week and a half prior to move, 8 hours before I was supposed to pick up my truck and after I already scheduled the elevator and moving help uhaul informed me that the truck that was reserved was mnot available until late in the afternoon and there was no other trucks available and there was no way they could the truck in any earlier or at the time I had originally reserved the truck. When I explained the situation about the other plans they told me " well sorry but that's how it goes sometimes " needless to say I will never use a company that doesn't hold up their reservations, or offer some other type of solution . Did I mention I was moving from the 19th floor across country ??

Had a reservation for three weeks and only a day before my move they called and let me know they could not provide the truck size I wanted. Not good. Not all my stuff could be loaded on the smaller truck.

Brand new vehicle, drove like a car - very easy to drive. Clean and had charger slots and electrical plug ins. So helpful for keeping cellphone and laptop charged. Liked all the mirrors, could see everything! Square footage was approximately 800.

Got the 26 foot truck, might as well for same price as the 20 foot. Relatively new truck in great condition. Would use again.

The truck had issues on the road and I was held up for 2 hours waiting for service. However, once the mechanics arrived they were very thorough and worked quickly. No more problems after that.

Truck was clean, relatively low mileage. Two features they could have pointed out were the automatically engaging tow mode on the truck and also how to activate the light in the cargo hold. Other than those minor issues, all was good.

poor correspondence as to contacting me that there was not a 10' truck available. they notified me 24 hrs in advance on the move and did not give me much time to find something at such a late date when i reserved the 10' truck 30 days in advance. i will not use their services again i will use another company

Very good equipment. Clean and easy to drive.