U-Haul® Reviews
My experience with Uhaul was not good. I made a reservation with my credit card over 30 days in advanced. When I called to confirm it two days before my reservation I was told that they were not going to honor my reservation as they do not take reservations. I was upset as I was moving out of state and assumed when making the reservation and giving my credit card to reserve a vehicle would give me a vehicle. After numerous calls to customer service a vehicle was miraculously found. When I picked up the vehicle additional charges were not disclosed but at this point I had no other options. Dealing with customer service after the fact was a nightmare. The truck leaked and ruined my mattress and lost several boxes of books. Even with pics they basically said they couldn't help me. Would never do business with them again.
We had an excellent experience with Hire a Helper and My Philly Movers on all counts. We initiated the move online and then booked by phone. Calls were returned quickly. We had filled a UHaul truck, which had to be unloaded by the movers from My Philly Movers. The movers were prompt in arriving, they were friendly and personable, and they worked efficiently. We would definitely use them again.
The company decided to downgrade my truck without telling me while also pushing back my start time by 4 hours. Thank goodness I had the sense to call them the day before the move to confirm my details. Once I got mad enough and got a supervisor on the phone they made things right by upgrading my truck for free and allowing me to pick it up on time.
In a Snap Movers...extremely poor service. Young, Inexperienced and lazy workers. Despite several calls indicating ehen I would artive at site, they arrived nearly two hours late but charged me full price. Vicky promised refund but refused to answer my calls. They changed their phone number so I could pursue issue. Run...don't walk from this moving company!
I used online and phone booking. The phone booking was very friendly and helpful. The guy at pick-up was kind of a frat boy, but did his job well. Their prices were way cheaper than competitors. The truck was a good condition, especially the can. I chose them strictly on price. I would use them again. Interesting tidbit , their hand truck is too heavy to easily take boxes up stairs.
The booking and customer service was excellent. We rented a 12' truck and everything was as expected. The only downside was that there weren't enough drop off spots at the drop off location we had selected so we had to drive out of our way to drop the truck off after the move. Understandably, it's not the number one thing you want to be doing when you're finished moving.