U-Haul® Reviews
Check engine light came on 2 miles into my hire period and only after a lengthy conversation with road hazard assistance was I offered an alternative vehicle. With so many "X's" marking cargo and truck surface damage when is it corrected? Why make the cusotmer an "on the spot" damage assessor to determine which X refers to what previous damage?
I use U haul a lot and do like them. The only down side is sometimes you have to travel quite a distance to pick up the equipment even if you ordered it for a certain location. They fail to tell you that up front. The people at the location we picked up the truck were very nice and courteous. Equipment has always been in good shape so hopefully this trip will prove the same tomorrow.
The UHaul site where I returned my truck in Sacramento was actually a storage place and it was really cramped. When I drove up it was gated, nobody came out to help me, but somebody came out so I went in after them. However in putting the big truck inside the storage area I accidentally scraped another truck. I hadn't paid for the extra damage insurance when I took the truck. It didn't help that the temperature was about 104 at the time. One of the guys was going to refuse to accept the truck at all. It was really scary to me to be in such a fix. Fortunately the other guy decided to let me turn the truck in. On the plus side, when UHaul got back to me they only charged me for the damage to the truck I was driving which was about $80. It was a pretty mixed experience, but if I need another truck rental I'm going to try a different company next time and be sure to pay for the insurance.
My 10 foot truck worked as good as new however it was not cleaned from the previous rental (dirt and debris both in the cab and the box) mud all over the tires and sides of the truck. No body came out at the "stop and wait to return sign" so after at least 5 minutes waiting I went inside the one person at the counter at 2:30 pm had a longgg call in detaillll with a potential customer while 2 people in front of me waited and waited after the first one was acknowledged I spoke up abruptly and mentioned I had been waiting like the sign said at return. He nicely explained that he was currently alone at the counter and that somebody would help me outside soon. It took a few more minutes and finally they did check in the rental, to my surprise he sent me back in to sign for my charges and I waited in line again. I did not expect this transaction to take so long, I ended up late for my next appointment. Would I use them again? Definitely would! I now stand much better informed, solely by experience. DF, Gresham, Or.
Frank and his crew were espectacular! They were very professional, quick, efficient and considerate. Their expertise made the move much easier than I ever expected and this alleviated some of the stress cause by moving. I highly recommend them for anyone who needs this type of service. I wish I could give them 10 stars! They deserve it!
