The truck was old but did what it had to do. The transmission was a bit clunky but did perform as required. I would not have wanted to move a long distance with this truck.

The Orleans you how office has excellent customer service, is a joy to work with, and works hard to meet our time and needs. I think this is my favorite U-Haul office to work with anywhere!

Paid for a 17', but Uhaul comped us up to a new 20' when they learned how far we were going to be driving.

The service I received was good, there were some problems with a switching of the pick up AND drop off locations. It was a hassle because my reservations were made days in advice but still had last minute headaches. And another setback was having to fill truck up, it was barely on "E". I was under the impression trucks were to be returned with a Full tank. But, I digress. But I would still use this company, it's my "go to."

I don't normally have problems with U-haul but this time it was different. It took them forever to get my rental scheduled at a particular place and when they did the truck wasn't available. I had to change locations last minute in order to save my move. I was then told they would refund 50 dollars to my account and that was not done either. The truck was difficult to drive as the power steering wasn't working properly and the AC didn't work well. The associate that I returned the truck to was fairly rude and then I was charged overage on mileage because I had to go much farther to pick the truck up than originally expected. I am not pleased with their service during this reservation.

Saved me when I had to have another mode of transportation after my household items didn't fit in the moving containers. At both the pick up and drop off places the people were very accommodating and helpful. The truck was in wonderful shape, and very easy to navigate. I would use these businesses again and highly recommend them.

Hate it when I have to drive far away to pick up a truck when I made a reservation a month ahead of time.

I know they're solid and reliable. I use them every time.

Pick up of the truck was slow, but everything was a requested.

A few mechanical problems, but they were addressed quickly. Beat the competitor's price to gain our business.

Uhaul is Uhaul. More expensive than you'd hope, but they pretty much charge going rates. Last time they forgot one of my dollies. This time they forgot my furniture pads. I've come to expect some small mishap or other with them. I've never had anything major go wrong, such as a serious problem with the truck, or the location not having the truck I reserved. And they refunded me the cost of the furniture pads.

I ordered/paid for a 20' truck for Ephrata, PA but instead I got a 17" truck in East Petersburg, PA.

Vehicle and supplies were in good shape and were comfortable. We even had an upgraded truck with a input for an iPod. The truck met our needs, and the price was good. The checkin process and pickup/dropoff location was a little sketchy. It was a garage/junk yard, and he had to wander around the yard to find all of the equipment we rented.

I have used them many times on the past, but this wasn't their best effort. Gave me the wrong truck when I picked up so only a 1/4 tank vs full. Because of switched truck I didn't realize no pads and dolly until I arrived home. Wouldn't deliver them so another trip to store. We're out of mattress covers so had to stop at Lowes and purchase. Discovered first night that trailer lights didn't work. Drop off location VERY unprofessional. A mediocre experience at best.

Uhaul was as expected. The truck ride was stressful for a person who's only ever driven a Nissan Sentra.

Our U-Haul truck was the perfect size and the furniture pads that we rented along with it were 100% worth it. The truck was in good condition (very clean and easy to drive!). Best of all, their customer service was amazing! The lady that got us set up with the truck was more than helpful, she really went above and beyond to save us money and make our move as easy as possible. She even stayed a bit late so that we could run the truck to the gas station and back!

Had truck but no car hauler, even though I reserved it. Girl at counter did not have a clue and insisted I needed 'the ball' on my car. Explaining that HER truck would be pulling MY car only confused her. I had to drive 20 miles to drop off truck because the location THREE miles from me couldn't accept anymore trucks. I did their logistics for them. Will not use them again.

The charge per mile makes things more expensive then they should be.

I'd recommend uhaul to anyone looking to rent a truck to move

Terrible truck. The truck leaked and smelled like cigarettes.

The truck was in fair condition. The transmission was a little frightening as each time it kicked into gear it would jar you back into your seat. There were several times I did not know if it was going to start or make it up the hill. We traveled from the South Hills area of Pittsburgh to Greensburg and had to go very slowly due to the truck going down the road at an angle...frame was most definitely bent.

They forgot to clean the cab. My wife and I had to go through the entire cab with Lysol wipes to clean off the sticky soda mess that was all over the seats. If I am paying 350 dollars for a truck, the cab better be clean. Not happy about that.

U-Haul was supposed to have a 24' truck for me but only had a 14' truck when I arrived. This meant that I had to make twice as many trips although no break was given on the mileage charge.

Courteous service, nice facility, truck in good condition.

U-Haul vehicle was neat, clean and very road worthy. I would use them again, without hesitation. E Ebner

I made the reservation over 2 weeks in advance. At 3:15PM the day before the move I get an email changing the pick up location and time. Original pickup location was literally across the street, new location was 3 miles away so I had to get someone to take me to pick up the truck. Pick up time was supposed to be 8:00AM, email said Noon so I called and they said they open at 10:00AM. I picked up the truck around 11:00am. However, this put us 3 hours behind with a 5-6 hour drive ahead of us.

The 20' U-Haul truck was available at the requested time. It was clean and was in great working order. We went on a major interstate, with no issues.

I have used UHaul in the past and I would use them again. They have always been reliable.

They are okay...way too expensive

Used a uhaul truck to move the items to a storage unit.

Did a pretty good job. Several items were damaged and they worked four hours but I had paid for 5 hours. Thought I would get a refund, but the company representative said I would have to contact someone else to talk about it. Did not have the time make the call.

No Complaints. Truck did the job.

My first experience with uhaul and I am really happy with the service.

Customers need to repeatedly check reservation details several days/weeks prior to move date for equipment availability as well as information on pick up and return site.

Contacted UHaul and made reservations, picked up the truck and received an upgrade to a larger truck. Very Good

I only got a truck and boxes, so not much to review

"Reserved" a 20 foot truck to pick up in Cortland NY on a Saturday morning. Received phone call late Friday (445pm) to "confirm" my appointment with the representative saying no trucks were available locally, only in Vestal NY. Was transferred to another rep who said the one in Vestal was already gone and the only ones available were in Geneva or Penn Yan. After getting very upset about needing to travel on early Saturday for 1.5 hours out of my way because this company clearly doesn't understand what a "reservation" means, took the Geneva truck. Will be following up with the company, believe they should be owing me for the extra time and distance I traveled to get this vehicle due to their shoddy business practices. Will not be using ever again. Only saving grace was the guy in Geneva who was very good and couldn't understand how this had happened. Truck was in fine condition and worked for what it needed to do.

I was going to use Budget, but they called the night before to tell me that they gave away the truck I ordered. They offered a larger one for same money but I declined and went to U-haul. They were very helpful.

Check in took a while

Easy to get to the truck rental location and staff was friendly and helpful.

BAD,BAD,BAD! Reserved truck not available on time,then MIA when I finally went to get it. Was told no other trucks available for my move that day.

Getting the U-Haul was fine. Returning it was a huge pain in Philadelphia. The 13th St. location had nowhere to park a truck. Another location had closed, apparently. I eventually dropped it off in a not-so-great part of town far from where I was going. The truck itself was fine, as always, but U-Haul returns have always been dicey.

Uhaul made renting and returning the truck easy and fast.

Truck cab got too warm. Engine cowling was not installed properly. Gas milage could have been much better.

The truck was older with a lot of miles and did not run too well, but this is pretty typical if in town rentals

I rented a 12 foot trailer; it was clean, well maintained and available at the time that I scheduled.

Alan at UHaulwas a great help in arranging for the 20-foot truck just in time. Thanks!

George was an Angel! Helped with everything I needed and gave wonderful advice, thanks for everything!