"Reserved" a 20 foot truck to pick up in Cortland NY on a Saturday morning. Received phone call late Friday (445pm) to "confirm" my appointment with the representative saying no trucks were available locally, only in Vestal NY. Was transferred to another rep who said the one in Vestal was already gone and the only ones available were in Geneva or Penn Yan. After getting very upset about needing to travel on early Saturday for 1.5 hours out of my way because this company clearly doesn't understand what a "reservation" means, took the Geneva truck. Will be following up with the company, believe they should be owing me for the extra time and distance I traveled to get this vehicle due to their shoddy business practices. Will not be using ever again. Only saving grace was the guy in Geneva who was very good and couldn't understand how this had happened. Truck was in fine condition and worked for what it needed to do.

I was going to use Budget, but they called the night before to tell me that they gave away the truck I ordered. They offered a larger one for same money but I declined and went to U-haul. They were very helpful.

Check in took a while

Easy to get to the truck rental location and staff was friendly and helpful.

BAD,BAD,BAD! Reserved truck not available on time,then MIA when I finally went to get it. Was told no other trucks available for my move that day.

Getting the U-Haul was fine. Returning it was a huge pain in Philadelphia. The 13th St. location had nowhere to park a truck. Another location had closed, apparently. I eventually dropped it off in a not-so-great part of town far from where I was going. The truck itself was fine, as always, but U-Haul returns have always been dicey.

Uhaul made renting and returning the truck easy and fast.

Truck cab got too warm. Engine cowling was not installed properly. Gas milage could have been much better.

The truck was older with a lot of miles and did not run too well, but this is pretty typical if in town rentals

I rented a 12 foot trailer; it was clean, well maintained and available at the time that I scheduled.

Alan at UHaulwas a great help in arranging for the 20-foot truck just in time. Thanks!

George was an Angel! Helped with everything I needed and gave wonderful advice, thanks for everything!

Easy pick-up and drop-off. Good value.

They were very helpful

Simple process. Browning Motors in Platteville, he is so good at making sure it is a painless process of getting a truck. I have used him 3 times = perfect everytime

No major issues. Truck kind of smelled like gas and started rough but otherwise was fine.

No problems with truck.

I got wonderful service at the Tara Station site. I would recommend them to anyone!

No A/C on a hot day....

Had to get use to the 26' truck but it was easy to drive.

Something was wrong with the front end. Had to travel 5 hours in this truck. Spoke to the people we turned it in to - hope they do something about it before someone else rents it.

The truck we requested was not available, so we had to pick it up at another location costing us extra money in mileage. Also, our truck leaked.

U-Haul store gave great service. Quick and efficient. The truck worked like a charm. I've no issues to report.

New, clean, great truck.

We rented a truck to move items from a 2 bedroom apartment to a storage space less than 5 miles away. The cost was between $50 and $100. We would use them again.

UHaul is a straightforward and easy option. Customer service was good.

Truck was new with only 1,800 miles.

Our interactions with UHaul were EXTREMELY frustrating! We needed two 26-foot vans and a 20-foot van, as well as 4 car haulers and a utility trailer. We reserved all equipment 3 weeks in advance. Two days before our move, a UHaul rep called us and said that there were no 26-foot vans available anywhere in northern Colorado. The other equipment was scattered throughout the northern half of the state and we would have to drive to many different locations (Longmont, Broomfield, Windsor, Fort Collins, and Northglenn) to pick it up. (We live in Loveland.) When we went to pick up the small van we were told that one of our trailer reservations had been cancelled. We did ultimately manage to get one 26-foot van (not two, as requested/reserved), but had insufficient room for all of our belongings and ended up having to leave patio furniture and an expensive, fairly new grill behind, at an estimated cost of about $1,000. We attempted to extend the time we would have all equipment since it took us 3 days to collect it all, but some locations weren't able to get the extensions to "take" in the computer and had to write hand-written notes on our contracts to extend the time, which of course was questioned when we returned the equipment. Just yesterday, when reviewing our credit card charges, we found we have been charged nearly $500 extra--no explanation why. This has been a MISERABLE experience and we will NEVER use UHaul again!

Truck was not available at the reserved time, but that was not the fault of U-Haul. It was the doing of the previous renter not returning the truck on time.

Very Good service. They delivered everything they said they would

Our truck was ready on time. We also received a call the day before to let us know everything was set to go. We were upgraded to a 20 foot truck (from 17 foot) at no charge and it just so happened that we DID need all that room! U-Haul seems to underestimate how much truck a move will take. Service was excellent all around every time I have used U-Haul. FYI my next move (if ever!) I am selling everything and just packing a suitcase. (consider that as an option, too!) I hadn't moved in 25 years so I didn't know what a pain it was. Travel light and travel fast.

The Uhaul was as promised. I did feel the cost for a trip from Little Rock, AR to Dallas, TX was a little high. But the truck was clean and easy to drive. I have used them many times and will most likely use them again.

The U Haul was good the movers were bad.

Entire truck rental experience was botched from the start.

Great price, nice staff, and incredibly helpful!

Truck was clean and in good condition

The truck was easy to drive.

the condition of the truck was good and clean but the steering felt as if the truck was pulling to the sides a little as if it were windy but in reality it was not windy. But, it was manageable.

The truck was ready when i needed it

Great truck. All is well.

The people of Uhaul of Hollywood in Los Feliz were nice as always. The truck was super clean when I picked it up. I selected a 10ft truck but a 12ft one probably would have been better because it has a ramp which makes it easier to load.

Good and easy quick service

The truck worked well and the personnel on both ends of the trip were very personable and helpful.

Ace Hardware in Leland, NC went out of their way to help us get a large one-way truck on short (1 hour) notice and at the end-of-the month. Always professional and just nice people that believe customer service comes first.

As always, everything was smooth and easy and went well.

Ball Ground Ga Company. Very good experience.

The price to rent the 26ft truck was reasonable to transport a 3 bedroom home furniture to 1900 miles away. The bad part was that the truck would only go 35-45 mph, and it took forever for the speed of the truck to get up to 60 mph on flat land. What should have taken 37 hours ended up being about 57 hours total because the engine could not support the weight.

Side mirror was loose and wobbling around. We were charged $25 because we didn't sweep the truck out. I realized much later that it was in the contract, but no one mentioned it when we rented the truck, and I didn't read the contract until it was too late. This is a warning to those who use U-Haul. Sweep out the truck. There will be no verbal reminder.....(who has time to read contracts on moving day???)