They forgot to clean the cab. My wife and I had to go through the entire cab with Lysol wipes to clean off the sticky soda mess that was all over the seats. If I am paying 350 dollars for a truck, the cab better be clean. Not happy about that.

U-Haul was supposed to have a 24' truck for me but only had a 14' truck when I arrived. This meant that I had to make twice as many trips although no break was given on the mileage charge.

Courteous service, nice facility, truck in good condition.

U-Haul vehicle was neat, clean and very road worthy. I would use them again, without hesitation. E Ebner

I made the reservation over 2 weeks in advance. At 3:15PM the day before the move I get an email changing the pick up location and time. Original pickup location was literally across the street, new location was 3 miles away so I had to get someone to take me to pick up the truck. Pick up time was supposed to be 8:00AM, email said Noon so I called and they said they open at 10:00AM. I picked up the truck around 11:00am. However, this put us 3 hours behind with a 5-6 hour drive ahead of us.

The 20' U-Haul truck was available at the requested time. It was clean and was in great working order. We went on a major interstate, with no issues.

I have used UHaul in the past and I would use them again. They have always been reliable.

They are okay...way too expensive

Used a uhaul truck to move the items to a storage unit.

Did a pretty good job. Several items were damaged and they worked four hours but I had paid for 5 hours. Thought I would get a refund, but the company representative said I would have to contact someone else to talk about it. Did not have the time make the call.

No Complaints. Truck did the job.

My first experience with uhaul and I am really happy with the service.

Customers need to repeatedly check reservation details several days/weeks prior to move date for equipment availability as well as information on pick up and return site.

Contacted UHaul and made reservations, picked up the truck and received an upgrade to a larger truck. Very Good

I only got a truck and boxes, so not much to review

"Reserved" a 20 foot truck to pick up in Cortland NY on a Saturday morning. Received phone call late Friday (445pm) to "confirm" my appointment with the representative saying no trucks were available locally, only in Vestal NY. Was transferred to another rep who said the one in Vestal was already gone and the only ones available were in Geneva or Penn Yan. After getting very upset about needing to travel on early Saturday for 1.5 hours out of my way because this company clearly doesn't understand what a "reservation" means, took the Geneva truck. Will be following up with the company, believe they should be owing me for the extra time and distance I traveled to get this vehicle due to their shoddy business practices. Will not be using ever again. Only saving grace was the guy in Geneva who was very good and couldn't understand how this had happened. Truck was in fine condition and worked for what it needed to do.

I was going to use Budget, but they called the night before to tell me that they gave away the truck I ordered. They offered a larger one for same money but I declined and went to U-haul. They were very helpful.

Check in took a while

Easy to get to the truck rental location and staff was friendly and helpful.

BAD,BAD,BAD! Reserved truck not available on time,then MIA when I finally went to get it. Was told no other trucks available for my move that day.

Getting the U-Haul was fine. Returning it was a huge pain in Philadelphia. The 13th St. location had nowhere to park a truck. Another location had closed, apparently. I eventually dropped it off in a not-so-great part of town far from where I was going. The truck itself was fine, as always, but U-Haul returns have always been dicey.

Uhaul made renting and returning the truck easy and fast.

Truck cab got too warm. Engine cowling was not installed properly. Gas milage could have been much better.

The truck was older with a lot of miles and did not run too well, but this is pretty typical if in town rentals

I rented a 12 foot trailer; it was clean, well maintained and available at the time that I scheduled.

Alan at UHaulwas a great help in arranging for the 20-foot truck just in time. Thanks!

George was an Angel! Helped with everything I needed and gave wonderful advice, thanks for everything!

Easy pick-up and drop-off. Good value.

They were very helpful

Simple process. Browning Motors in Platteville, he is so good at making sure it is a painless process of getting a truck. I have used him 3 times = perfect everytime

No major issues. Truck kind of smelled like gas and started rough but otherwise was fine.

No problems with truck.

I got wonderful service at the Tara Station site. I would recommend them to anyone!

No A/C on a hot day....

Had to get use to the 26' truck but it was easy to drive.

Something was wrong with the front end. Had to travel 5 hours in this truck. Spoke to the people we turned it in to - hope they do something about it before someone else rents it.

The truck we requested was not available, so we had to pick it up at another location costing us extra money in mileage. Also, our truck leaked.

U-Haul store gave great service. Quick and efficient. The truck worked like a charm. I've no issues to report.

New, clean, great truck.

We rented a truck to move items from a 2 bedroom apartment to a storage space less than 5 miles away. The cost was between $50 and $100. We would use them again.

UHaul is a straightforward and easy option. Customer service was good.

Truck was new with only 1,800 miles.

Our interactions with UHaul were EXTREMELY frustrating! We needed two 26-foot vans and a 20-foot van, as well as 4 car haulers and a utility trailer. We reserved all equipment 3 weeks in advance. Two days before our move, a UHaul rep called us and said that there were no 26-foot vans available anywhere in northern Colorado. The other equipment was scattered throughout the northern half of the state and we would have to drive to many different locations (Longmont, Broomfield, Windsor, Fort Collins, and Northglenn) to pick it up. (We live in Loveland.) When we went to pick up the small van we were told that one of our trailer reservations had been cancelled. We did ultimately manage to get one 26-foot van (not two, as requested/reserved), but had insufficient room for all of our belongings and ended up having to leave patio furniture and an expensive, fairly new grill behind, at an estimated cost of about $1,000. We attempted to extend the time we would have all equipment since it took us 3 days to collect it all, but some locations weren't able to get the extensions to "take" in the computer and had to write hand-written notes on our contracts to extend the time, which of course was questioned when we returned the equipment. Just yesterday, when reviewing our credit card charges, we found we have been charged nearly $500 extra--no explanation why. This has been a MISERABLE experience and we will NEVER use UHaul again!

Truck was not available at the reserved time, but that was not the fault of U-Haul. It was the doing of the previous renter not returning the truck on time.

Very Good service. They delivered everything they said they would

Our truck was ready on time. We also received a call the day before to let us know everything was set to go. We were upgraded to a 20 foot truck (from 17 foot) at no charge and it just so happened that we DID need all that room! U-Haul seems to underestimate how much truck a move will take. Service was excellent all around every time I have used U-Haul. FYI my next move (if ever!) I am selling everything and just packing a suitcase. (consider that as an option, too!) I hadn't moved in 25 years so I didn't know what a pain it was. Travel light and travel fast.

The Uhaul was as promised. I did feel the cost for a trip from Little Rock, AR to Dallas, TX was a little high. But the truck was clean and easy to drive. I have used them many times and will most likely use them again.

The U Haul was good the movers were bad.