Over all it was just ok .in the future I would choose a different u-haul place. Did not understand why the place opens at 8. But I could not get the u-haul till after 9 . Also I did a on line check in and still did not get out of there till almost 930. Customer service? I don't think the person handling that place knows what that is.

The truck i chose worked out perfect for me.The condition of truck was good.The customer service was not the best,maybe if there was more help it would have been better.

HORRIBLE!!! I already called in and told you these people were horrible. They were over an hour late, then they had to take a smoke break before they even got started. Then after one hour, they wanted to leave said it was a long way back to Dallas. Duh,,, 25 minutes. But that doesn't matter, I paid for 2 hours and they said well Derrick will give you credit for the next move. I called him, he said that is not how it worked. They should not have been wanting to leave. They were not professionally dressed and their slovent attitude was the worst. Every time I ask them to move something that they just put any where, they were slow and pissy about it. One of the guys even spilled oatmeal and didn't want to clean it up. They were horrible. My husband had to try to get things done but they had that don't give a s**t attitude. Finally I said, okay, you can leave. They were the worst ever, will not recoomend them and will totally never use them again.

The U-Haul only had 400 miles on it. It was very comfortable, clean and handled great. No rattles! I would definitely rent from them again.

Rented a Uhaul van, which I have done previously, and it was great

The guys in Portland who helped unload the containers were great. They did a wonderful job.

I would highly recommend using these young men.

I would highly recommend using "Hireahelper. They made our move easier.

The truck rental process was easy and quick. The truck drove well and did not present any issues. My primary complaint is that they provided incorrect information on 2 occasions. The staff are not well-informed/trained. First, they told me that my items would fit in a trailer. I had too much stuff and the trailer did not work out. The second issue was that they told me I had the right hitching equipment on my vehicle to attach a trailer. I took the car over ahead of my moving day to confirm. It turns out that I did not have what I needed and had to rent a truck last-minute.

Truck was dirty and didn't have a lot of acceleration power.

So glad it is all over and I am moved in and settled.

I should have gotten a 20 ft truck instead of a 17 ft truck other than that experience was great!

They did not have the tow dolly we wanted, but it was because the previous customer didn't return theirs on time. There was a 1.5+ hour wait on Sunday morning.

U-haul didn't tell us when we reserved that they don't guarantee that a one way truck will be available. After frantic phone calls and a 60 mile drive, we found a truck. The 26ft truck easily handled all our stuff and drove well.

Easy pickup, truck was in good condition.

truck we rented was good and the u haul stores was great to work with

UHAUL provided great service, we were very pleased.

Uhaul was good to deal with as long as you understand you don't know where your equipment will come from until the day before.

I went online to find a UHaul location and then called the closest one. They had a truck available. I booked it. It was ready when I went to pick it up. The women who worked there was very nice at pick up and drop off. The truck ran well and I would definetely use them again. Turned out to be a bit more expensive than I had planned but all the charges were spelled out.

I am familiar with Uhaul and used to work with them so I chose them. The location in Woodburn I used was great and all the equipment and truck worked excellent.

great no problems, thanks

My experience with Uhaul was not good. I made a reservation with my credit card over 30 days in advanced. When I called to confirm it two days before my reservation I was told that they were not going to honor my reservation as they do not take reservations. I was upset as I was moving out of state and assumed when making the reservation and giving my credit card to reserve a vehicle would give me a vehicle. After numerous calls to customer service a vehicle was miraculously found. When I picked up the vehicle additional charges were not disclosed but at this point I had no other options. Dealing with customer service after the fact was a nightmare. The truck leaked and ruined my mattress and lost several boxes of books. Even with pics they basically said they couldn't help me. Would never do business with them again.

Great workers! Great attitudes! They both did an excellent job.

Truck was new and in good condition. Rental process was simple as expected.

I ordered online. The truck was there on time for me to pickup.

I have no complains at all, it was a very good experience all around.

Our moving experience went flawlessly. The folks in Temecula, CA were professional and very helpful. The vehicle was in top condition and we had no problems enroute. Drop off in Susanville, CA was effortless. All in all I would highly recommend U-Haul.

Everything about this move was excellent! And the people they recommended to help were terrific! Would use them again in a heart beat!!

I was able to book the truck online and everyone at the store was very friendly. It was by far the cheapest way for me to move and everything was in good condition. I was able to park the truck in the lot for a couple of days until I was able to move into my new place which was very helpful.

I went into the uhaul facility one week prior to my move. When I went to pick up the ordered truck they didn't have it and I needed to drive 55 miles to another city to pick up a truck. They even called me a day before pickup to verify my reservation and then they didn't have it. That was in Richmond hill ga. The location in hinesville ga stayed late on that Friday evening so I could make the pickup. I had to leave my car in his lot so my husband and son could pick it up later that evening.

We used a local company we have used in the past. Truck was in excellent condition, very reasonable price, and customer service was exceptional.

I chose UHaul for convenience and booked online. I had difficulty with the hours for pickup and availablity of the ordered product and the staff was not accommodating at first, but eventually they helped and I was able to pick up the appropriate trailer.

Booking the truck online was easy. Pickup was also quick and painless. The truck was in great condition and performed perfectly even in some rough weather. I would definitely recommend U-Haul.

UHaul went well; was able to book almost everything online. Truck was available on time and was glad to have after hours key drop off as we were not sure when we would finish

Uhaul was very very helpful in all aspects. Booked online.

We were scheduled to pick up the truck at 9 am. We got there and the truck was not there. Apparently the person who was supposed to turn it in the night before did not do so. I understand it was not the person we reserved the truck from's fault but I do think that if you reserve a truck it should be there as we had movers ready and waiting.....

Truck was great and easy to drive. Pick up and drop off were simple.

I ordered my uhaul online. It was frustrating because I ordered boxes AND the truck and I had to pick them up at different locations. The employees in store picking up the boxes were sweet, and the employee at the store I picked up the truck was VERY monotone and not too friendly. The employees at the store I dropped off the car were fantastic.. I really did love them! Very eager to help and so friendly. The pricing of the truck was the cheapest I could find, the condition of the truck was good, and I'll definitely use uhaul again because of the convenience.

I have used U-Haul several times and have been pleased each time.

The truck I rented was less expensive than any other rental place in town, it was in good condition and ready when they said it would be. I have used them before and will again if I need a truck

the truck pulled really bad, you had to drive with the wheel totally crooked

I love that I was able to book our reservation online. This greatly shortened our time in line. The truck ran great, was easy to drive and clean.

Overall customer service witgain h uhal needs improvement , but the trucks were clean and ready to go. yes i would use them a

I had no issues with Uhaul, everything worked as I had hoped.

Booked via phone, no problems and quick, service was very knowledgable. Pick up and drop off were both simple and easy. Truck was in good condition. Chose rental at the same place as the storage units. Would gladly use again.

The staff was polite and helpful, but my bill was considerably higher than I was expecting. My expectations were not set accordingly and I was very disappointed because of that. Also, when returning the truck the location was not well lit and it was very difficult to find.

Received a great discount code online for the truck. Had to drive too far to pick up as that was only location that had size I needed. Ride was good, but would've liked cruise control.

good experience in booking and reliability and service provided