U-Haul® Reviews
I reserved a truck online and they switched the location to a sketchy place 20 miles away instead of the location right down the road that I requested. They ran out of furniture pads that I ordered 2 weeks earlier and didn't have the mattress bags I ordered online either. The truck was great. It fit our stuff and ran well. And the drop-off location was very nice, too.
I had reserved my truck one month in advance but ttwo days before was told I would need to pick up my truck 20 miles away and then the day before was told I needed to pick it up 40 miles away and not until the afternoon. the first person I spoke with was very rude and unhelpful. The second person did make it possible for me to pick up my rental in the morning but still 40 miles away. I was disappointed in their lack of regard for my needs and the fact that reserving ahead of time does not guarantee your reservation or location. I am not sure I would use them again and would not recommend them or to count on your reservation.
Uhaul absolutely did so much to help me. They solved every problem I had, and I am now a devoted fan of Uhaul services. I rented equipment, trucks, UBoxes, storage, shipping, and then more after it all arrived here. Every employee seemed to care how my move was going. It was kind of amazing. I'll be back if I ever need anything.