U-Haul® Reviews
I reserved a truck online and they switched the location to a sketchy place 20 miles away instead of the location right down the road that I requested. They ran out of furniture pads that I ordered 2 weeks earlier and didn't have the mattress bags I ordered online either. The truck was great. It fit our stuff and ran well. And the drop-off location was very nice, too.
I had reserved my truck one month in advance but ttwo days before was told I would need to pick up my truck 20 miles away and then the day before was told I needed to pick it up 40 miles away and not until the afternoon. the first person I spoke with was very rude and unhelpful. The second person did make it possible for me to pick up my rental in the morning but still 40 miles away. I was disappointed in their lack of regard for my needs and the fact that reserving ahead of time does not guarantee your reservation or location. I am not sure I would use them again and would not recommend them or to count on your reservation.
Uhaul absolutely did so much to help me. They solved every problem I had, and I am now a devoted fan of Uhaul services. I rented equipment, trucks, UBoxes, storage, shipping, and then more after it all arrived here. Every employee seemed to care how my move was going. It was kind of amazing. I'll be back if I ever need anything.
Just a move from a small house to a local temporary apartment before moving overseas. The Uhaul experience was good and uneventful as they did what they said and the cost was in line with their estimate. But I have to note that I had previously reserved a truck from Budget for this move and they cancelled the reservation 2 days before the pickup date and refused at the Regional Operations Manager level to supply another truck at my rental location. The morning of the move, they offered another truck in downtown Pittsburgh (10 miles away) during rush hour. Not a good business practice and because of the poor service and rental policies I will not rent from Budget again. As a result, I cannot recommend Budget as being reliable.