1-800-PACK-RAT® Reviews
Flexible on choosing containers for our needs and changes as we started filling the container. Allowed me to schedule earlier delivery and pickup once in Houston, saving me a month of container rental. PODs offered a lower price but we've use 1-800-PackRat before and had a decent idea what we were paying for.
The website is a bit misleading for a 3/4 BR container. We went with this option as we did moved from a 3BR home but we ended up having to get a Uhaul in addition because the container was too small. I learned to always over estimate moving needs. Otherwise the company was pleasant to work with! very responsive and thoroughly communicated during the entire process.
Got the job done—but NOT without stress. Delivery dates shifted multiple times, and a paid “guaranteed” morning delivery arrived late in the day, which forced us into extra mover time and overtime costs. Communication from dispatch was inconsistent, though one customer service rep (Destiny) was excellent and helped stabilize things. It also took nearly 30 days to finally receive all of our furniture, which was far longer than expected for a domestic move. (20 days longer!) Bottom line: the containers worked, but scheduling reliability and coordination need improvement. Build in extra time and flexibility if you choose them.
I gave them 5 stars despite a late delivery. They had some difficulty loading the container into my driveway (weird townhouse configuration), so they ended up scheduling a same-day dropoff and pickup on the street, at no extra charge. The man I was working with in my move-from state was absolutely lovely. Then, there was an issue with the container and it arrived a day late. Also, the driver who delivered in the container in my new state did not call first, he just showed up. (This was okay with me, but I could see that being a problem in other cases.)
Zippy Shell provided the 15 ft. portable storage container I used for my long-distance journey, and I am so glad I chose them. Their customer service and booking agent (Michael S.) were so kind, understanding, and professional. Zippy Shell and (George G.) even gave me a discount on the already reasonably priced portable storage container with transportation, then gave me 30 days free storage. A huge thanks to Zippy driver (Ocean H.) who dropped off my container, he was so helpful and super down-to-earth. Also, I was given 3 days to fill my container, then they called in advance before picking the container up. This is by far the best moving experience I have ever had. Everything and everyone were up front with no surprises… I will definitely use Zippy Shell again.
Everything went smoothly except for one driver who delivered the Pod on 1/12/2026. He was a white man with a beard. He seemed concerned about where to park the Pod, even after it had been discussed, then he moved a dumpster behind the Pod even though it was scheduled to be picked up later that day. When I pointed this out, he raised his voice and said, “Did you wait for me to line up before saying anything?!” He then continued to yell at me for a while, and I eventually yelled back. I strongly feel he would not have treated a man the same way. I was very disappointed with his behavior, though the other drivers were excellent.
While the rental was affordable, there is NO way that that 16 foot container could house the average 3-bedroom home. I gave away my entire bedroom set, my son's bedroom set, my dining room table, kitchen table, and sofa, and we were lacking space. Just think -- none of those items were in the container, and we STILL had very little room. We literally used up every inch of space, and I still needed a small truck to get the rest of the items. The service was lovely, but there was simply not enough room for our items.
