they could use a more accurate listing of time of arrival. I paid for morning delivery of container and received a call at 1140am that it would arrive in 40minutes.

Easy to order, excellent delivery.

Pack Rat was helpful and easy to work with.

All phases of the transaction have been handled extremely well.

The telephone sales staff made the order process easy - especially with my time sensitive changes. John, the delivery technician, was great! John communicated his arrival time and set the three containers exactly where I wanted them. A true professional.

Flexible on choosing containers for our needs and changes as we started filling the container. Allowed me to schedule earlier delivery and pickup once in Houston, saving me a month of container rental. PODs offered a lower price but we've use 1-800-PackRat before and had a decent idea what we were paying for.

10/10 efficient, simple and a great use of money to alleviate stress, physical labor and time

Communication was a problem. Too long of a wait time on the phone ??

Very responsive. Smooth operation

excellent job moving is hard

The container was dropped off, transported, and picked up within a reasonable amount of time arranged well in advance.

highly recommend this company for local or long distance moves. I have used them for both.

Phone support staff were personable and informative. There were delays with my shipping container, but they kept me informed. Not so happy about the delays in general. But things happen.

So far very happy with them

The website is a bit misleading for a 3/4 BR container. We went with this option as we did moved from a 3BR home but we ended up having to get a Uhaul in addition because the container was too small. I learned to always over estimate moving needs. Otherwise the company was pleasant to work with! very responsive and thoroughly communicated during the entire process.

Everything with PackRat was smooth as could be. I couldn't be happier with how the pods worked, the employees and the experience.

They did a great job.

Straight forward. Used them before.

Like the look of the container. One draw back was the tie down options in the container. Hard to use the framing.

Love the customer service rep’s when I needed an additional POD asap. Drop off & Picked up on date requested. The Va Beach crew were wonderful compare to the crew in NoVa

Their 8x16 containers can hold a good amount of furniture and boxes. Their loading system tends to be gentle and the trucks can carry over load.

Container was delivered and picked up on time.

Got the job done—but NOT without stress. Delivery dates shifted multiple times, and a paid “guaranteed” morning delivery arrived late in the day, which forced us into extra mover time and overtime costs. Communication from dispatch was inconsistent, though one customer service rep (Destiny) was excellent and helped stabilize things. It also took nearly 30 days to finally receive all of our furniture, which was far longer than expected for a domestic move. (20 days longer!) Bottom line: the containers worked, but scheduling reliability and coordination need improvement. Build in extra time and flexibility if you choose them.

container was delivered in great shape, clean

We had a very difficult site to deal with - a hilly and steep access. The driver really had to assess and work to find the spot that was accessible and safe. Mission accomplished.

The drivers were so good in what they do. I am so impressed with accuracy of the pickup and delivery. Exactly where I wanted in the drive way.

The containers were picked up and delivered as scheduled.

Angel called about 30 minutes prior to arrival. He was able to place the pod carefully in a tight spot.

I gave them 5 stars despite a late delivery. They had some difficulty loading the container into my driveway (weird townhouse configuration), so they ended up scheduling a same-day dropoff and pickup on the street, at no extra charge. The man I was working with in my move-from state was absolutely lovely. Then, there was an issue with the container and it arrived a day late. Also, the driver who delivered in the container in my new state did not call first, he just showed up. (This was okay with me, but I could see that being a problem in other cases.)

container was not big enough looks like floor was raised and interior support beams took up interior space

Zippy Shell provided the 15 ft. portable storage container I used for my long-distance journey, and I am so glad I chose them. Their customer service and booking agent (Michael S.) were so kind, understanding, and professional. Zippy Shell and (George G.) even gave me a discount on the already reasonably priced portable storage container with transportation, then gave me 30 days free storage. A huge thanks to Zippy driver (Ocean H.) who dropped off my container, he was so helpful and super down-to-earth. Also, I was given 3 days to fill my container, then they called in advance before picking the container up. This is by far the best moving experience I have ever had. Everything and everyone were up front with no surprises… I will definitely use Zippy Shell again.

Professional and responsive

drivers and care of storage container was excellent

These guys have been super-accommodating . Recommended!

Great service. Have used them multiple times and will continue to do so.

This is a great alternative to having a company you. You pick the date you want the Pack Rat dropped off and the day picked up. You can have the company keep it for up to 30 days without another month’s storage charge. This let me move into new home and change what I need to.

love this company they are doing everything right

Container was just the right size for my move. It was delivered and picked up in a timely manner.

Did not send a suitable sized container.

Bad weather caused some communications issues but everything went smoothly once the streets were cleared.

Nothing was on schedule. No customer service.

Delivered and picked up on time. I haven't gotten the stuff on the other end yet, not very seamless process so far.

Reasonable pricing, very responsive customer support, on-time performance.

Everything went smoothly except for one driver who delivered the Pod on 1/12/2026. He was a white man with a beard. He seemed concerned about where to park the Pod, even after it had been discussed, then he moved a dumpster behind the Pod even though it was scheduled to be picked up later that day. When I pointed this out, he raised his voice and said, “Did you wait for me to line up before saying anything?!” He then continued to yell at me for a while, and I eventually yelled back. I strongly feel he would not have treated a man the same way. I was very disappointed with his behavior, though the other drivers were excellent.

Great team. No issues

While the rental was affordable, there is NO way that that 16 foot container could house the average 3-bedroom home. I gave away my entire bedroom set, my son's bedroom set, my dining room table, kitchen table, and sofa, and we were lacking space. Just think -- none of those items were in the container, and we STILL had very little room. We literally used up every inch of space, and I still needed a small truck to get the rest of the items. The service was lovely, but there was simply not enough room for our items.

very good container delivery

Our container was delayed for an extra week than planned.