Would never use them again. The driver called in sick on the day the container was to be delivered to the new residence and they have no backup driver. This set up a chain of events that were a huge issue for us. I would not recommend them.

Had some delay issues but got it all worked out

Excellent customer service and very responsive.

Awesome customer service and communication every step of the way.

Great moving unit for the 8ft. It looked brand new. I suggest updating the 16ft unit. The one I used showed a lot of wear and tear. Some holes could be seen at the bottom.

We've used 1-800-Pack_Rat twice now and have been happy with them. They were great about sending me a bigger container when I needed one.

Where do I start...problems from day 1. Save yourself some trouble and spend a bit more to get a better moving company.

Worked with them a couple of times... You can depend on them.

Truck arrived 40 minutes late on a window of 8:00AM to Noon. Would have appreciated a call from anyone that the container would not be on time. My loaders, Family Movers, were on time. The container had two large rips in the metal side wall. I taped them with aluminum duct tape to seal the splits.

So far they have just dropped off the pod, but it came on time and as described, the driver was also very nice to deal with and excellent communication.

Difficulty with scheduling exact times. Provided arrival windows and allowed for requested times, but otherwise made it difficult to plan and schedule while still having a work schedule.

I would use them again

Very helpful and communicated all aspects of the move well

Trailer clean, dropped off when they said and also picked up when they said. Have not finished with them at this time. We chose this company with a friend recommendation It won't let me advise that the 4700 was for TWO containers not one

Late getting my Pod to me and late picking it up. was all done in the same day as specified but had to call to verify it was still coming.

Completed all jobs as described.

Misleading to dishonest quotes and delivery times, and then not getting our things for the better part of a month. We were supposed to have a 7 day delivery from pick up to drop off which they said when reserving, but knew full well that it wasn't possible to do because they work business days only. Our 13 days then turned to 23 days. Daily calls to find our things, had to pay for moving help twice because they delivered our things separately and not together like they said they'd be. Incurring unexpected expenses because or things did not show up when expected. I would NOT RECOMMEND.

Very responsive, good help support, I highly recommended.

Excellent communication for scheduling and timely pickup - dont have container yet after pack out, but I expect them to be good

Delivery and Pick up were on time and efficient.

On Time with the container

They beat the competitor's price.

Container arrived within a reasonable time frame and was placed exactly where I wanted it, where it would be convenient for our loaders to fill it up.

This1 move is the second time we have used Pack Rat containers for our move. Scheduling the containers was easy and the process was very thorough. I had the phone extension of the person I worked with to assure contact with one person throughout the process. Delivery of the containers took more time than we anticipated. Only one container could be dropped off at a time so we waited over 7 hours to have all of them delivered to our home. Thankfully, we had not planned to pack them on the same day.

The front end was great - Virginia Beach, VA. The Colorado end needs a bit of work on being better communicators. One call an hour before is not sufficient. Workers were nice.

Spot on, great service. 4 months rental and storage, plus transportation for 3 large PODs from FL to NC right around 10k

Pack Rat did not deliver the containers as ordered, and then claimed that they had nothing in their schedule. If they did then their customer service staff did not enter it properly. The delay was four days. They then claimed they couldn't pick up the empty containers in a timely manner, this took 5 days. The only good thing about their work was the delivery and pick up driver, he was excellent.

I would recommend anyone wishing to use this service, that they get a written quote for all steps in the process of the order completion. *meaning initial drop location cost, initial pickup location cost, destination location drop cost, destination location pickup cost. If your item is housed in the companies warehouse for any length of time, make sure the quote includes that additional cost. The management and phone support with this company leaves a lot to be desired. Hours spent on various phone calls, being tossed from one department to another. When I spoke to a manager he was no help at all. I let some time pass and called back and received a very nice gentleman that helped with all of my concerns and saved me over $1000. I will not use this company again and I definitely would not refer anyone to them. The only one exception is the drivers. They were great!

Good service overall with competitive prices. My items made it from cross-country travel in one-piece and it was on-schedule. However, there was a bit of confusion with my order, where I paid extra for a morning drop-off but I was told multiple times by their staff that they didn't see it in their system. Eventually, they decided to accommodate my morning drop-off request after phone call correspondence. Their online website was inaccessible so any service updates throughout the process had to be handled over the phone with ~30 minute hold times.

The company was easy to work with and communicate with.

I needed another container last minute and the manager got me one the SAME day! Amazing.

We ordered two containers, an 8' and a 16' to pack and move our household from California to Arizona. I would use them again and again. The containers arrived on time and were picked up on time. Great company!

Extreme trouble setting up what I needed. Specifics set up with agent not accurate in my online account. Big hassle getting everything straightened out. Finally got the container delivered on time.

Came on time, good communication. Easy to schedule drop-offs and pick-ups

I had to call for a second pod and the lady assured me it would be there by mid afternoon the next day so my movers would still be on hand. Didn’t make it in time and my husband and I have to load the second pod ourselves.

**Review for Pack Rat** ????? It started off great with Pack Rat. Susan MacNeilage was nice and helpful, and the drivers were fantastic, dropping off the pods exactly when promised. However, I was billed $1100 over the quoted price. After being constantly called until I paid, now there’s complete silence. I’ll be disputing the charge. It was a terrible ending with what I thought was the best company to go with. So, GET YOUR QUOTE IN WRITING! I might use them again, but I’m sad it didn’t end well.

We changed from PODS to PACKRAT 2 weeks before the move. PACKRAT is a completely steel structure all around. I didn't feel comfortable with the PODS container structure (fiberglass roof and wood flooring) traveling across 3 states to our destination especially with the weather we've been experiencing.

very happy with packrat. climate controlled, timely and easy pod drop off and pick up

On-time and great job delivering my POD to the location as requested. The driver was very professional.

I was a ten hour window for deliver of the storage pod. The pod did not arrive within that time frame. I had to call to make sure they were still coming. I then was given a four hour window. The pod arrived within the second time frame. The driver was very professional, knowledgeable and courteous. The drivers skills and knowledge with his truck and maneuvering the pod was excellent.

Ontime and very accommodating. Provided us with a great alternative to temporarily storing some unused items.

Everything arrived when they said it would, however, the time frames for transporting from Portland Oregon to Orange County California seemed too long, and the scheduling for dropping my containers at my new home was difficult

Hard to keep informed during the process. Not easy to communicate with.

Very punctual, courteous and respectful individuals.

Cancelled the first date, rescheduled when the container arrived they weren’t able to get it off the truck and it went back to the warehouse. Called and was put on hold for over and hour with no resolve. Moved cross country. Would not recommend them

There is nowhere inside the container to attach straps or cords, leaving anything not loaded perfectly to shift, drop, break. If there is room for things to move- they will. A number of my furniture items were damaged or broken. The pickup and drop off require 2-3 parking spaces which is challenging in an apartment complex. The 8ft container WILL be put across two parking spaces. The drivers were both very nice, polite, on time and as helpful as they could be.

The size of the container (8ft) was almost too small. I had donated a lot of furniture and everything fit just right (I had a bit more extra space but not sure if everything would have fit). The condition of the container was good and they gave me a lock. I had the container sit outside for 5 days which was awesome. The delivery times for the most part worked out. The estimate times may vary between what the company tells you and the time that the truck drivers comes in.

It took 2.5 weeks for container to reach destination. Though they are within SLA, but it was took much compared to other movers.. Also, time confirmed by local depot for container to arrive at destination was not correct & they didn't shows up as per unloading team schedule & due to which I have to pay extra $300 for company helping unloading to come for next day.